[rt-users] Reply form hanging
Hi, We have one user who is reporting that the reply form is hanging intermittently. The browser will just sit at the reply form page and continue to load forever without actually taking him anywhere. This user has also had problems with the reply form being submitted multiple times in some of these cases. This causes duplicated comments in the ticket history. I assume that the two problems are somehow related. Has anyone else experienced anything like this? We cannot seem to reproduce the problem elsewhere. Thank you, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Adding comment via REST interface
We use RT::Client::REST to append comments to tickets as part of our Subversion integration. Seems to work just fine. Check out http://blog.rot13.org/2008/09/request_tracker_subversion_svnweb_microblogging.html for an example on how this might be done. My only suggestion would be to extend the example by adding in additional error catching as shown in the RT::Client::REST documentation. Cheers, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Links to linked tickets
Folks: Our RT installation is accessible from two locations, one public and the other internally or over our VPN. In the majority of situations this does not cause a problem however I have noticed that the hyperlinks for any linked tickets use the URL configured by $WebDomain rather than simply be relative to the current URL used to access RT, whatever that may be. Contrast this with the navigational links throughout the site that don't seem to care what the current URL is. Is there any way to remove this restriction on the links generated by the ShowLink and ShowLinks templates? There may be other templates but these are the ones at fault, so far as I can tell. Thank in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Customizing template content for privileged users
Folks:
Does anyone know if it is possible to customize email template content
based on the rights of the person being sent the email. For example, if
the requestor is also a privileged user I'd like to be able to do
something like this in the template:
if (user_is_privileged) {
include_special_content;
}
Rather than setting up a new template entirely. Is this possible or am
I barking up the wrong tree?
Thanks in advance,
Matt
--
Matt Adams
Development Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com
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San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
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Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom field textarea too small
Thanks to all who've replied thus far ... I ended up editing the templates and changing the cols and rols. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom field textarea too small
Folks: I've created a custom field for a static description we'll use on some of our project-related tickets. Unfortunately the textarea is so small as to be almost useless. Is there anything that can be easily done make this field more accessible? Thanks, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP
Folks: Out of the blue I am starting to get this error intermittently. Does anyone have any idea what it might mean? Can't call method as_string on an undefined value at /home/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 304, line 323. Thanks, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP
Nick Kartsioukas wrote: Check all your ExternalAuth settings in RT_SiteConfig.pm. Things like 'filter' and 'd_filter' cannot be empty, they must have some value. I have filter set to '(objectClass=*)' to always match, and d_filter set to '(objectClass=ThisWillNeverMatch)' to never match (as I have no such attribute in LDAP). Unfortunately both of those settings are configured properly. This error just started appearing out of the blue. I haven't changed anything recently. FWIW, I'm using a mod_perl2 configuration. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP
Mike Peachey wrote: It is definitely related to the filter. The problem is in UserExists which ensures that the user actually exists in the user database, and is run once for each specified database iirc. Double, triple and then quadruple check your filter value in the config. I'm not convinced that the filter value is the config is to blame for this. It hasn't been changed since the initial installation and everything has been working up until a little while ago. I found out what was causing the problem although I still don't know *why* it is a problem. Someone changed the URL to RT in our wiki to be http://rt?user=john_doe so that the username would be set automatically as per the wiki username. Seemed like a smart idea since both authenticate against the same LDAP server. Whenever this URL is used to get to RT the error appears. If I remove ?user=john_doe and log in manually everything works just fine. Does anyone know why this would be? We're using RT 3.8.5 and RT::Authen::ExternalAuth 0.08 My problem is solved for the time being but it would be nice to know why ?user=john_doe causes problems. Thanks, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Undefined value using RT::Authen::ExternalAuth::LDAP
Gary Greene wrote: That or the fact that that isn’t valid RFC compliant URI syntax: try http://rt/?user=john_doe instead. While some web browsers/servers will fake it and try to work, most standards compliant ones like lighttp and Apache aren’t as forgiving. I've tried both variations and it makes no difference. RT errors out either way. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Permission Denied while using RT::Extension::CommandByMail
Please ignore my previous email re: Permission Denied while using CommandByMail. As it turns out it I was confusing this error with CommmandByMail when it was really just a simple RT permissions issue (users couldn't respond to tickets). Thanks, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Permission Denied while using RT::Extension::CommandByMail
Hi folks: I've installed RT::Extension::CommandByMail and configured it according to http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByMail-0.08_01/INSTALL. So far so good. When I try and email a ticket with commands (e.g., Priority or TimeWorked) I get the following response: To: matt.ad...@cypressinteractive.com Subject: Message not recorded: Re: [Product dev. #59] AutoReply: New feature foo Date: Wed, 18 Nov 2009 17:40:02 -0600 Permission Denied Subject: Re: [Product dev. #59] AutoReply: New feature foo Date: Wed, 18 Nov 2009 16:37:28 -0700 To: somewh...@edsuite.com From: Matt Adams matt.ad...@cypressinteractive.com Priority: 50 TimeWorked: 60 Trying again but this time putting the commands at the beginning of the email. I see the following errors in the web server log: [warning]: Couldn't write correspond. Fallback to standard mailgate. Error: Permission Denied (/home/rt/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:334) [crit]: Permission Denied (/home/rt/bin/../lib/RT/Interface/Email.pm:244) [error]: Could not record email: Message not recorded: Permission Denied (/home/rt/share/html/REST/1.0/NoAuth/mail-gateway:75) Does anyone have any idea what is wrong here and what I can do to get CommandByMail to work? I have not configured the optional configuration option CommandByMailGroup. The RT option UnsafeEmailCommands has not been configured. Thanks in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Alternate email addresses for user accounts
Folks: Is there any way to have alternate email addresses per user account? I read something about this on the wiki wish lists but couldn't find any more current information about it. We have staff members who may use more than one email address. Our LDAP tree, by which we are authenticating, already knows about these email addresses. It would be advantageous if RT was able to figure out that bob.jo...@example.org and b...@example.org were actually the same person. Has anyone had any success in implementing something that would grant RT this capability or am I up a creek and just need to force everyone to use the same email address? Thanks in advance, Matt -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Alternate email addresses for user accounts
Matt Adams wrote: We have staff members who may use more than one email address. Our LDAP tree, by which we are authenticating, already knows about these email addresses. For the sake of clarification, I'd even be good with a solution that didn't involve LDAP. -- Matt Adams Development Network Services, Cypress Interactive http://cypressinteractive.com, http://edsuite.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
