Re: [rt-users] Create child or dependency ticket in a different queue?

[Nick Kartsioukas]

On Tue, 27 Apr 2010 11:03:56 +0200, "Christian Loos"
 said:
> Maybe checkout also this extension:
> http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue

This does exactly what we're looking for thanks!

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Re: [rt-users] Create child or dependency ticket in a different queue?

[Kenneth Crocker]

Carlos,

The StrictACl setting must be zero for that to work.

*Set($StrictLinkACL, 0);  # ‘0’ allows links to other Queues*


Kenn

LBNL
**


On Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro
wrote:

> Have you tried to first create hte dependant ticket on the queue that you
> want and then link both tickets? You can do it by clicking on "Links"
> instead of on "Create". Editing Links allows you to create a link to an
> existing ticket (without creating a new ticket). Hence, you can choose an
> arbitrary ticket of any queue. I think this is the way you should proceed.
>
> Hope it works,
> Carlos
>
>
> Nick Kartsioukas wrote:
>
>> When looking at the Basics display for a ticket, under Links one can
>> click "create" next to each of the link types to create a new ticket
>> that inherits the attributes of the currently-viewed ticket.  However,
>> most of these attributes can be changed such as owner, status, etc.  The
>> one that cannot be changed is what queue the new ticket will be created
>> in...this appears to be fixed to whatever queue the current ticket is
>> in.  Has anyone succeeded in modifying RT so the new ticket can be
>> created in a different queue?
>> I suspect there would be problems with custom fields varying between
>> queues, but thought I'd ask anyway...
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
> --
>  ___ ___
> | __ __ | Carlos García MontoroIngeniero Informático
> |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
> |\_] [_/| Servicios Informáticos
> |  [_]  | Edificio Institutos de Investigacióncgar...@ific.uv.es
> |C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
> |___| España / Spain  Fax: +34 963543488
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Create child or dependency ticket in a different queue?

[Christian Loos]

Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue

Am 27.04.2010 10:32, schrieb Torsten Brumm:
> Hi,
> check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata
> 
> this
> add on gives you much more options!
> 
> Torsten
> 
> 2010/4/26 Nick Kartsioukas  >
> 
> When looking at the Basics display for a ticket, under Links one can
> click "create" next to each of the link types to create a new ticket
> that inherits the attributes of the currently-viewed ticket.  However,
> most of these attributes can be changed such as owner, status, etc.  The
> one that cannot be changed is what queue the new ticket will be created
> in...this appears to be fixed to whatever queue the current ticket is
> in.  Has anyone succeeded in modifying RT so the new ticket can be
> created in a different queue?
> I suspect there would be problems with custom fields varying between
> queues, but thought I'd ask anyway...
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> 
> 
> -- 
> MFG
> 
> Torsten Brumm
> 
> http://www.brumm.me
> http://www.elektrofeld.de
> 
> 
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Create child or dependency ticket in a different queue?

[Torsten Brumm]

Hi,
check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata

this add
on gives you much more options!

Torsten

2010/4/26 Nick Kartsioukas

>

> When looking at the Basics display for a ticket, under Links one can
> click "create" next to each of the link types to create a new ticket
> that inherits the attributes of the currently-viewed ticket.  However,
> most of these attributes can be changed such as owner, status, etc.  The
> one that cannot be changed is what queue the new ticket will be created
> in...this appears to be fixed to whatever queue the current ticket is
> in.  Has anyone succeeded in modifying RT so the new ticket can be
> created in a different queue?
> I suspect there would be problems with custom fields varying between
> queues, but thought I'd ask anyway...
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Create child or dependency ticket in a different queue?

[Carlos Garcia Montoro]

Have you tried to first create hte dependant ticket on the queue that 
you want and then link both tickets? You can do it by clicking on 
"Links" instead of on "Create". Editing Links allows you to create a 
link to an existing ticket (without creating a new ticket). Hence, you 
can choose an arbitrary ticket of any queue. I think this is the way you 
should proceed.


Hope it works,
Carlos

Nick Kartsioukas wrote:

When looking at the Basics display for a ticket, under Links one can
click "create" next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket.  However,
most of these attributes can be changed such as owner, status, etc.  The
one that cannot be changed is what queue the new ticket will be created
in...this appears to be fixed to whatever queue the current ticket is
in.  Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I'd ask anyway...

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com



--
 ___ ___
| __ __ | Carlos García MontoroIngeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigacióncgar...@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|___| España / Spain  Fax: +34 963543488
<>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Create child or dependency ticket in a different queue?

[Nick Kartsioukas]

When looking at the Basics display for a ticket, under Links one can
click "create" next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket.  However,
most of these attributes can be changed such as owner, status, etc.  The
one that cannot be changed is what queue the new ticket will be created
in...this appears to be fixed to whatever queue the current ticket is
in.  Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I'd ask anyway...

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com