Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
On 5/21/13 1:44 AM, Thomas Lau wrote:
Hi Jim,
How could you put a debug statement on the script?
In the run subroutine in rt-repeat-ticket:
while ( my $attr = $attrs-Next ) {
my $date = $args{date}-clone;
# Gets all
warn Got a ticket with a recurrence: . $attr-Object-id;
next unless $attr-Content-{'repeat-enabled'};
# Just enabled
warn Ticket with recurrence enabled: . $attr-Object-id;
next if $args{ticket} $args{ticket} != $attr-Object-id;
But it's even easier to do as Ruslan suggested and create a new ticket
search, click Advanced, paste:
HasAttribute = 'RepeatTicketSettings'
click Apply, then Show Results.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
Hi Jim, How could you put a debug statement on the script? -Original Message- From: Jim Brandt [mailto:jbra...@bestpractical.com] Sent: Friday, May 17, 2013 8:47 PM To: Thomas Lau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks. You're correct, the initial ticket doesn't record a link to itself which would allow you to search on it. To track down the repeating tickets that haven't repeated yet, look at the code in the rt-repeat-ticket script you schedule in cron. It looks for all tickets with attribute 'RepeatTicketSettings'. You could just put a debug statement in that script to print the ticket id of each ticket, then run the script. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks. You're correct, the initial ticket doesn't record a link to itself which would allow you to search on it. To track down the repeating tickets that haven't repeated yet, look at the code in the rt-repeat-ticket script you schedule in cron. It looks for all tickets with attribute 'RepeatTicketSettings'. You could just put a debug statement in that script to print the ticket id of each ticket, then run the script. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
Then the following TicketSQL can be used: HasAttribute = 'RepeatTicketSettings' On Fri, May 17, 2013 at 4:46 PM, Jim Brandt jbra...@bestpractical.comwrote: I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks. You're correct, the initial ticket doesn't record a link to itself which would allow you to search on it. To track down the repeating tickets that haven't repeated yet, look at the code in the rt-repeat-ticket script you schedule in cron. It looks for all tickets with attribute 'RepeatTicketSettings'. You could just put a debug statement in that script to print the ticket id of each ticket, then run the script. -- RT Training in Seattle, June 19-20: http://bestpractical.com/**traininghttp://bestpractical.com/training -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
Dear Jim, I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks. Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 M +852 3555 2017 Hong Kong . Singapore . Tokyo -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Brandt Sent: Wednesday, May 15, 2013 7:46 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search On 5/14/13 10:26 PM, Thomas Lau wrote: Hi, I recently tested out the new RT::Extension::RepeatTicket module, it works out great, but the search feature is basically non-existence. How could I search the original ticket which is GOING to repeat later on? Current situation there is no way to do this, please advise. Each ticket created in the recurrence should have a custom field called Original Ticket with the id of the ticket that controls the recurrence. Maybe you didn't run the 'make initdb' step when installing to create the custom field? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
On 5/14/13 10:26 PM, Thomas Lau wrote: Hi, I recently tested out the new RT::Extension::RepeatTicket module, it works out great, but the search feature is basically non-existence. How could I search the original ticket which is GOING to repeat later on? Current situation there is no way to do this, please advise. Each ticket created in the recurrence should have a custom field called Original Ticket with the id of the ticket that controls the recurrence. Maybe you didn't run the 'make initdb' step when installing to create the custom field? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Flaws on RT::Extension::RepeatTicket search
Hi, I recently tested out the new RT::Extension::RepeatTicket module, it works out great, but the search feature is basically non-existence. How could I search the original ticket which is GOING to repeat later on? Current situation there is no way to do this, please advise. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
