[rt-users] RT4 + Postfix Forward Ticket
Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. Thanks! -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31861541.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4 + Postfix Forward Ticket
I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it. derekross wrote: Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. Thanks! -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862018.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT4 + Postfix Forward Ticket
On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote: I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it. RT sends forwards as message/rfc822 attachments. -kevin derekross wrote: Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. pgpHhM27yGsqP.pgp Description: PGP signature
Re: [rt-users] RT4 + Postfix Forward Ticket
Is it possible send forwards inline and not as rfc822 attachments? Kevin Falcone-2 wrote: On Thu, Jun 16, 2011 at 08:53:11AM -0700, derekross wrote: I reread what I added and I guess it's a bit confusing. Basically I'm sending forwards as attachments. I need to be able to send them inline. Is this possible? I'm looking for the setting and can't find it. RT sends forwards as message/rfc822 attachments. -kevin derekross wrote: Hello again, This list is a great resource for users new to RT. Thanks again for all of your help. I guess I don't fully understand how forwarding mail outside of RT works. Right now, when I forward a ticket outside of RT, the forwarded email is attached. If I check the mail in Outlook, I see the forwarded message with each individual correspondence attached as a separate included .htm file. This is fine for Outlook. However when forwarding to other email clients or Gmail, the forwarded message is attached as raw text with mail headers and encoding information. This is very confusing to the average user. Is it possible to change this? I'm not sure if this is something I need to specify in RT, the forward message template or something with Postfix. -- View this message in context: http://old.nabble.com/RT4-%2B-Postfix-Forward-Ticket-tp31861541p31862117.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
