Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Jeff Voskamp 

On 05/01/17 11:12 AM, Matt Zagrabelny wrote:

...and I see that Shawn has answered, too. Here is what I had to say:

"stalled" is an active status. I know the word feels "inactive", but
according to the default lifecycle, it is active.

https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034

An active status is one where you expect it to change: new, open, stalled.
An in-active status is one where you don't, i.e. a "final resting 
state": rejected, resolved, deleted.


Jeff

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall 
Okay, I can see that. I was thinking of active/inactive as now, as in a
stalled ticket is inactive until someone un-stalls it. But from RT's
perspective, it does make sense that a ticket not deleted or resolved is
still, in some way, active. I'll have to adjust my crontool script too, or
people will get warnings about stalled tickets when I promised they
wouldn't. Glad I checked!

On Thu, Jan 5, 2017 at 11:12 AM, Matt Zagrabelny  wrote:

> ...and I see that Shawn has answered, too. Here is what I had to say:
>
> "stalled" is an active status. I know the word feels "inactive", but
> according to the default lifecycle, it is active.
>
> https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034
>
> On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall  wrote:
> >
> >
> > On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny 
> wrote:
> >>
> >> __Active__ is case sensitive, I believe.
> >
> >  I should have said that I tried capital and lowercase A in my searches,
> > along with making the word all caps. I keep getting the same result.
> >
> >>
> >> -m
> >>
> >> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall  wrote:
> >> > Hey all,
> >> > I just did a search:
> >> > Priority > 9 and Status = '__active__'
> >> > Five of the resulting tickets are stalled, but I thought __active__
> >> > ignored
> >> > stalled tickets. Any idea why they're appearing? Did I miss a setting
> or
> >> > something, or is this intended behavior? Thanks.
> >> > --
> >> > Alex Hall
> >> > Automatic Distributors, IT department
> >> > ah...@autodist.com
> >
> >
> >
> >
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ah...@autodist.com
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Matt Zagrabelny 
...and I see that Shawn has answered, too. Here is what I had to say:

"stalled" is an active status. I know the word feels "inactive", but
according to the default lifecycle, it is active.

https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034

On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall  wrote:
>
>
> On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny  wrote:
>>
>> __Active__ is case sensitive, I believe.
>
>  I should have said that I tried capital and lowercase A in my searches,
> along with making the word all caps. I keep getting the same result.
>
>>
>> -m
>>
>> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall  wrote:
>> > Hey all,
>> > I just did a search:
>> > Priority > 9 and Status = '__active__'
>> > Five of the resulting tickets are stalled, but I thought __active__
>> > ignored
>> > stalled tickets. Any idea why they're appearing? Did I miss a setting or
>> > something, or is this intended behavior? Thanks.
>> > --
>> > Alex Hall
>> > Automatic Distributors, IT department
>> > ah...@autodist.com
>
>
>
>
> --
> Alex Hall
> Automatic Distributors, IT department
> ah...@autodist.com

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Shawn M Moore 

> On Jan 5, 2017, at 10:56, Alex Hall  wrote:
> 
> Hey all,

Hi Alex,

> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored 
> stalled tickets. Any idea why they're appearing? Did I miss a setting or 
> something, or is this intended behavior? Thanks.

In RT's default lifecycle, stalled is an active status, because it indicates 
there is more work to be done before the ticket can be resolved.

> -- 
> Alex Hall
> Automatic Distributors, IT department
> ah...@autodist.com 

Best,
Shawn

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall 
On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny  wrote:

> __Active__ is case sensitive, I believe.
>
 I should have said that I tried capital and lowercase A in my searches,
along with making the word all caps. I keep getting the same result.


> -m
>
> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall  wrote:
> > Hey all,
> > I just did a search:
> > Priority > 9 and Status = '__active__'
> > Five of the resulting tickets are stalled, but I thought __active__
> ignored
> > stalled tickets. Any idea why they're appearing? Did I miss a setting or
> > something, or is this intended behavior? Thanks.
> > --
> > Alex Hall
> > Automatic Distributors, IT department
> > ah...@autodist.com
>



-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com

Re: [rt-users] __active__ including stalled tickets?

2017-01-05 Thread Matt Zagrabelny 
__Active__ is case sensitive, I believe.

-m

On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall  wrote:
> Hey all,
> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored
> stalled tickets. Any idea why they're appearing? Did I miss a setting or
> something, or is this intended behavior? Thanks.
> --
> Alex Hall
> Automatic Distributors, IT department
> ah...@autodist.com

[rt-users] __active__ including stalled tickets?

2017-01-05 Thread Alex Hall 
Hey all,
I just did a search:
Priority > 9 and Status = '__active__'
Five of the resulting tickets are stalled, but I thought __active__ ignored
stalled tickets. Any idea why they're appearing? Did I miss a setting or
something, or is this intended behavior? Thanks.
-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com