Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I have found the solution for the undermentioned issue, it was merely permission issu hope some one can be helped with my exp (not that is much to what you guys are capable of) Reagrds From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Monday, 13 February 2012, 20:08 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I found why the tickets are not visible in the approvals tab. when a ticket is created for approvals the owner is "nobody" rather than the person who is approving the ticket. Now can some one tell me what I am doing wrong, below is my template ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: appro...@iil.informatics.lk #username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Monday, 13 February 2012, 16:28 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab? Thanks From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 19 January 2012, 9:58 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I am stuck! any help can any one give on this From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Tuesday, 10 January 2012, 11:51 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards ____ From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote: > Now can some one tell me what I am doing wrong, below is my template > > ===Create-Ticket: poreq > Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} > Depended-On-By: TOP > Queue: Approvals-PO This _won't_ work. You _need_ to use the ___Approvals queue. (Kevin, my coworker, told you this a while ago.) > Type: approval > Owner: appro...@iil.informatics.lk #username-of-owner #note this is so > that notifications work properly Trailing comments like the above aren't supported, so RT is trying to set the Owner to "appro...@iil.informatics.lk #username-of-owner #note this is so that notifications work properly". That doesn't work, as you might imagine. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket is created for approvals the owner is "nobody" rather than the person who is approving the ticket. Now can some one tell me what I am doing wrong, below is my template ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: appro...@iil.informatics.lk #username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Monday, 13 February 2012, 16:28 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab? Thanks From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 19 January 2012, 9:58 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I am stuck! any help can any one give on this From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Tuesday, 10 January 2012, 11:51 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can give me some hand in this, though I can see the ticket created by looing up in the logs. Aprovals do not show up in approvals tab? Thanks From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 19 January 2012, 9:58 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi I am stuck! any help can any one give on this From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Tuesday, 10 January 2012, 11:51 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give on this From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Tuesday, 10 January 2012, 11:51 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote: > Hi Can any one tell me what I am doing wrong?? Kevin told you what you're doing wrong 5 days ago. Please read his response. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong?? Thanks and regards From: Asanka Gunasekera To: Asanka Gunasekera ; "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:53 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Jan 05, 2012 at 06:23:56AM +, Asanka Gunasekera wrote: >Hi, the steps which I have taken while trying to setup Approvals as follows >1) Create queue PO-Qre >a) Create template "Create Approvals" > > ===Create-Ticket: poreq > Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} > Depended-On-By: TOP > Queue: Approvals-PO Approvals tickets belong in the ___Approvals queue. -kevin > Type: approval > Owner: username-of-owner #note this is so that notifications work > properly > Content: Someone has created a purchase requisition. Please review > and approve it, so they can spend some money. > ENDOFCONTENT > >b) Create the script "Create PO-Req approval" > > Description: Create PO Req approval > Condition: On Create > Action: Create Tickets > Template: Create Approval > Stage: TransactionCreate > > c)gave permission to the users who can create tickets under PO-Req > > 2) Create Approvals-PO queue > > d)Copy templates from _Approvals (or ran the script) > e)Set the reply address to PO-Req > f)Add the people as AddminCC who are to approve the ticlets > > Now when I create a ticket under PO-Req, in the log it says it is creating > ticket in Approvel-PO queue. > But I am unable to find the tickets in the DB or under Approvals tab > > Can some one tell me what is going > on!!! > > Thanks and best Regards > > > ---------- > > From: Asanka Gunasekera >To: "rt-users@lists.bestpractical.com" >Sent: Thursday, 5 January 2012, 11:02 >Subject: Re: [rt-users] setting up approvals on RT 4.0.1 >Thanks you for the reply >Best Regards > > > ---------------------- > >From: Kevin Falcone >To: rt-users@lists.bestpractical.com >Sent: Tuesday, 3 January 2012, 23:34 >Subject: Re: [rt-users] setting up approvals on RT 4.0.1 >On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: >>Hi All, I am trying to set up approvals on RT 4.0.1 and I am following >>[1]http://requesttracker.wikia.com/wiki/ApprovalCreation >>but in this document it talks about copying scripts and templates > from _Approval queue. >>I can only find 5 templates but there are no scripts > >Those Scrips were replaced in about mid-3.8 with >RT::Approval::Rules::*. You shouldn't need to copy them anywhere in >order to use Approvals. You'll want to modify the Templates as needed >and set up your CreateTickets scrip to actually create the Approvals >tickets. > >-kevin > > >RT Training Sessions ([2]http://bestpractical.com/services/training.html) >* Boston -- March 5 & 6, 2012 > > >RT Training Sessions ([3]http://bestpractical.com/services/training.html) >* Boston -- March 5 & 6, 2012 > > References > >Visible links >1. http://requesttracker.wikia.com/wiki/ApprovalCreation >2. http://bestpractical.com/services/training.html >3. http://bestpractical.com/services/training.html > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston ? March 5 & 6, 2012 pgpDNORTR6tvV.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows 1) Create queue PO-Qre a) Create template "Create Approvals" ===Create-Ticket: poreq Subject: Approve purchase order for {$Tickets{'TOP'}->Subject} Depended-On-By: TOP Queue: Approvals-PO Type: approval Owner: username-of-owner #note this is so that notifications work properly Content: Someone has created a purchase requisition. Please review and approve it, so they can spend some money. ENDOFCONTENT b) Create the script "Create PO-Req approval" Description: Create PO Req approval Condition: On Create Action: Create Tickets Template: Create Approval Stage: TransactionCreate c)gave permission to the users who can create tickets under PO-Req 2) Create Approvals-PO queue d)Copy templates from _Approvals (or ran the script) e)Set the reply address to PO-Req f)Add the people as AddminCC who are to approve the ticlets Now when I create a ticket under PO-Req, in the log it says it is creating ticket in Approvel-PO queue. But I am unable to find the tickets in the DB or under Approvals tab Can some one tell me what is going on!!! Thanks and best Regards From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Thursday, 5 January 2012, 11:02 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply Best Regards From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Tuesday, 3 January 2012, 23:34 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: > Hi All, I am trying to set up approvals on RT 4.0.1 and I am following > http://requesttracker.wikia.com/wiki/ApprovalCreation > but in this document it talks about copying scripts and templates from >_Approval queue. > I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote: >Hi All, I am trying to set up approvals on RT 4.0.1 and I am following >http://requesttracker.wikia.com/wiki/ApprovalCreation >but in this document it talks about copying scripts and templates from > _Approval queue. >I can only find 5 templates but there are no scripts Those Scrips were replaced in about mid-3.8 with RT::Approval::Rules::*. You shouldn't need to copy them anywhere in order to use Approvals. You'll want to modify the Templates as needed and set up your CreateTickets scrip to actually create the Approvals tickets. -kevin pgpSp8GFlxf2y.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi All, can any one give me a reason why there are no scripts belonging to _Approvals queue Thanks and Regards From: Asanka Gunasekera To: Daniel Garcia Mejia Cc: "rt-users@lists.bestpractical.com" Sent: Friday, 30 December 2011, 9:35 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia To: asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Thursday, 29 December 2011, 18:43 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated) select NEWQUEUENUM, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated from Scrips where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. Also, you can copy Templates of queue '__Approval'. insert into Templates (Queue, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created) select NEWQUEUENUM, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created from Templates where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. With this, you can get a exact copy of '__Approval' queue. Best regards, Daniel -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 & 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi Daniel, thanks for the reply I am using Oracle as the database and under scrips I am unable to find any entry relating to the queue 2 (_approvals) Thanks and Regards From: Daniel Garcia Mejia To: asanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Thursday, 29 December 2011, 18:43 Subject: Re: [rt-users] setting up approvals on RT 4.0.1 Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated) select NEWQUEUENUM, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated from Scrips where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. Also, you can copy Templates of queue '__Approval'. insert into Templates (Queue, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created) select NEWQUEUENUM, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created from Templates where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. With this, you can get a exact copy of '__Approval' queue. Best regards, Daniel -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up approvals on RT 4.0.1
Hi, Scripts in '__Approval' queue are not visible, but you can't copy these scripts for another new approval queue that you create with MYSQL. Insert as 'root' user these following code: insert into Scrips (Queue, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated) select NEWQUEUENUM, Description, ScripCondition, ScripAction, ConditionRules, ActionRules, CustomIsApplicableCode, CustomPrepareCode, CustomCommitCode, Stage, Template, Creator, Created, LastUpdatedBy, LastUpdated from Scrips where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. Also, you can copy Templates of queue '__Approval'. insert into Templates (Queue, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created) select NEWQUEUENUM, Name, Description, Type, Language, TranslationOf, Content, LastUpdated, LastUpdatedBy, Creator, Created from Templates where Queue=2; Where NEWQUEUENUM is the 'id' of the new Queue that you create. With this, you can get a exact copy of '__Approval' queue. Best regards, Daniel -- ... __ / / Daniel García Mejía C E / S / C A Portals i Repositoris /_/ Centre de Serveis Científics i Acadèmics de Catalunya Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat ... RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] setting up approvals on RT 4.0.1
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following http://requesttracker.wikia.com/wiki/ApprovalCreation but in this document it talks about copying scripts and templates from _Approval queue. I can only find 5 templates but there are no scripts Thanks and Regards RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012