Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
On 2013-06-26 16:20, ivanelson wrote: Your solution solved my problem. The plugin is installed, configured and Ticket are created. ... I just can not define default values for the Ticket. I'm not sure how to do this. I assume, that the defaults for tickets in my instance are defined correctly in trac, so that there is no need to overwrite them in email2trac. (I configured the system some years ago and forgot many details...) My /etc/aliaes # Other aliases bananasoft: |/usr/bin/email2trac --project=bananasoft Note, that in my setup, I'm not using the /etc/aliases file at all. Not sure, whether you really need it. Probably not, if you fetch the mail from IMAP and forward it directly to email2trac via getmail. The /etc/aliases is useful, when you are not using getmail, IIRC. Cheers -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
On 27/06/2013 5:43pm, W. Martin Borgert wrote: On 2013-06-26 16:20, ivanelson wrote: Your solution solved my problem. The plugin is installed, configured and Ticket are created. ... I just can not define default values for the Ticket. I'm not sure how to do this. I assume, that the defaults for tickets in my instance are defined correctly in trac, so that there is no need to overwrite them in email2trac. (I configured the system some years ago and forgot many details...) My /etc/aliaes # Other aliases bananasoft: |/usr/bin/email2trac --project=bananasoft Note, that in my setup, I'm not using the /etc/aliases file at all. Not sure, whether you really need it. Probably not, if you fetch the mail from IMAP and forward it directly to email2trac via getmail. The /etc/aliases is useful, when you are not using getmail, IIRC. You also need to ensure that any bounces go to an email address which is monitored. /etc/aliases are useful for that as well. Cheers -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
On Wednesday, June 26, 2013 6:20:32 PM UTC-5, ivanelson wrote: Martin, Your solution solved my problem. The plugin is installed, configured and Ticket are created. I just can not define default values for the Ticket. [DEFAULT] project: /var/trac/projects/bananasoft ticket_permission_system: update_restricted_to_participants debug: 1 black_list: MAILER-DAEMON@ drop_spam : 1 drop_alternative_html_version: 1 email_quote: html2text_cmd: ignore_trac_user_settings: 0 inline_properties: 1 inline_properties_first_wins: 1 reply_all : 0 spam_level: 5 strip_quotes: 0 strip_signature: 0 ticket_update: 1 ticket_update_by_subject: 1 ticket_update_by_subject_lookback: 30 umask: 022 verbatim_format: 1 log_type: file log_file: /tmp/email2trac.log [bananasoft] default_component : TRAC default_keywords : ServiceDesk default_priority : Alta default_severity : Normal default_type : Triagem Above here bananasoft you are using prefix = default did you specify the prefix in the command that send the email My /etc/aliaes # Other aliases bananasoft: |/usr/bin/email2trac --project=bananasoft I would change this to: bananasoft: |/usr/bin/email2trac --project=bananasoft--ticket_prefix=banana [bananasoft] banana_component : TRAC banana_keywords : ServiceDesk banana_priority : Alta banana_severity : Normal banana_type : Triagem -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
Quoting Ivanelson Nunes ivanelsonnu...@gmail.com: I did the installation and configuration by following this [1]site. My problem is that I do not understand where I set up a mail account that will receive the messages. And say where these messages should be a Ticket? Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and Fetchmail. Still do not understand how to configure the MTA :( The important points are: 1. You need an IMAP(S) server (or POP). I can't help you with this issue, sorry. 2. You need to fetch the mail from IMAP(S)/POP and forward it to email2trac. I do this using a cron job (every two minutes) using getmail4. A. For security reasons, I have a user myticketuser (disabled password, no login possible), whos cron entry is: */2 * * * * /usr/bin/getmail /dev/null B. This user has the following ~/.getmail/getmailrc: [retriever] type = SimpleIMAPSSLRetriever server = imap.myimapserver.com username = myticketmail password = WHATEVER mailboxes = (INBOX,) move_on_delete = Trash [destination] type = MDA_external path = /usr/bin/sudo arguments = (-u, www-data, /usr/bin/email2trac) [options] delete = True verbose = 2 www-data is the user name of the Trac process. This way, all mail to myticketm...@whateveryouhave.com create Trac tickets. HTH. -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
Martin, I have an enterprise server email. The cron job. You configured for the Apache user (www-data) or to the user myticketuser? Thank you. 2013/6/26 W. Martin Borgert deba...@debian.org Quoting Ivanelson Nunes ivanelsonnu...@gmail.com: I did the installation and configuration by following this [1]site. My problem is that I do not understand where I set up a mail account that will receive the messages. And say where these messages should be a Ticket? Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and Fetchmail. Still do not understand how to configure the MTA :( The important points are: 1. You need an IMAP(S) server (or POP). I can't help you with this issue, sorry. 2. You need to fetch the mail from IMAP(S)/POP and forward it to email2trac. I do this using a cron job (every two minutes) using getmail4. A. For security reasons, I have a user myticketuser (disabled password, no login possible), whos cron entry is: */2 * * * * /usr/bin/getmail /dev/null B. This user has the following ~/.getmail/getmailrc: [retriever] type = SimpleIMAPSSLRetriever server = imap.myimapserver.com username = myticketmail password = WHATEVER mailboxes = (INBOX,) move_on_delete = Trash [destination] type = MDA_external path = /usr/bin/sudo arguments = (-u, www-data, /usr/bin/email2trac) [options] delete = True verbose = 2 www-data is the user name of the Trac process. This way, all mail to myticketmail@whateveryouhave.**commyticketm...@whateveryouhave.com create Trac tickets. HTH. -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
Quoting Ivanelson Nunes ivanelsonnu...@gmail.com: The cron job. You configured for the Apache user (www-data) or to the user myticketuser? In my case, the cron job is for user myticketuser. Note, that sudo is used, so the entry in the /etc/sudoers is: myticketuser ALL=(www-data) NOPASSWD: /usr/bin/email2trac, /bin/cat I.e. the myticketuser is allowed to run email2trac and cat as the www-data user. Otherwise it wouldn't work. (I don't remember why cat is important, maybe you can try without it.) Cheers -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
Martin The getmail4 installed. At the prompt is already running. I tried using SimplePOP3SSLRetriever, but the script /usr/bin/getmail was breaking. Okay, IMAP is working. I will complete the setup and notice the result. []s Em quarta-feira, 26 de junho de 2013 14h26min22s UTC-3, W. Martin Borgert escreveu: Quoting Ivanelson Nunes ivanels...@gmail.com javascript:: The cron job. You configured for the Apache user (www-data) or to the user myticketuser? In my case, the cron job is for user myticketuser. Note, that sudo is used, so the entry in the /etc/sudoers is: myticketuser ALL=(www-data) NOPASSWD: /usr/bin/email2trac, /bin/cat I.e. the myticketuser is allowed to run email2trac and cat as the www-data user. Otherwise it wouldn't work. (I don't remember why cat is important, maybe you can try without it.) Cheers -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
Martin, Your solution solved my problem. The plugin is installed, configured and Ticket are created. I just can not define default values for the Ticket. [DEFAULT] project: /var/trac/projects/bananasoft ticket_permission_system: update_restricted_to_participants debug: 1 black_list: MAILER-DAEMON@ drop_spam : 1 drop_alternative_html_version: 1 email_quote: html2text_cmd: ignore_trac_user_settings: 0 inline_properties: 1 inline_properties_first_wins: 1 reply_all : 0 spam_level: 5 strip_quotes: 0 strip_signature: 0 ticket_update: 1 ticket_update_by_subject: 1 ticket_update_by_subject_lookback: 30 umask: 022 verbatim_format: 1 log_type: file log_file: /tmp/email2trac.log [bananasoft] default_component : TRAC default_keywords : ServiceDesk default_priority : Alta default_severity : Normal default_type : Triagem My /etc/aliaes # Other aliases bananasoft: |/usr/bin/email2trac --project=bananasoft See I'm using email2trac instead of run_email2trac Thanks. Em quarta-feira, 26 de junho de 2013 07h11min03s UTC-3, W. Martin Borgert escreveu: Quoting Ivanelson Nunes ivanels...@gmail.com javascript:: I did the installation and configuration by following this [1]site. My problem is that I do not understand where I set up a mail account that will receive the messages. And say where these messages should be a Ticket? Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and Fetchmail. Still do not understand how to configure the MTA :( The important points are: 1. You need an IMAP(S) server (or POP). I can't help you with this issue, sorry. 2. You need to fetch the mail from IMAP(S)/POP and forward it to email2trac. I do this using a cron job (every two minutes) using getmail4. A. For security reasons, I have a user myticketuser (disabled password, no login possible), whos cron entry is: */2 * * * * /usr/bin/getmail /dev/null B. This user has the following ~/.getmail/getmailrc: [retriever] type = SimpleIMAPSSLRetriever server = imap.myimapserver.com username = myticketmail password = WHATEVER mailboxes = (INBOX,) move_on_delete = Trash [destination] type = MDA_external path = /usr/bin/sudo arguments = (-u, www-data, /usr/bin/email2trac) [options] delete = True verbose = 2 www-data is the user name of the Trac process. This way, all mail to mytick...@whateveryouhave.com javascript: create Trac tickets. HTH. -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
[Trac] Install and Settings email2trac - Not user friendly(IMHO)
I did the installation and configuration by following this [1]site. My problem is that I do not understand where I set up a mail account that will receive the messages. And say where these messages should be a Ticket? Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and Fetchmail. Still do not understand how to configure the MTA :( [1] https://subtrac.sara.nl/oss/email2trac Reference: https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracInstallation https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracMta @ivanelson []s -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
Re: [Trac] Install and Settings email2trac - Not user friendly(IMHO)
On 26/06/2013 8:18am, Ivanelson Nunes wrote: I did the installation and configuration by following this [1]site. Try this: http://www.davidgrant.ca/setting_up_postfix_to_send_outgoing_mail_on_ubuntu It worked for me :) Mike My problem is that I do not understand where I set up a mail account that will receive the messages. And say where these messages should be a Ticket? Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and Fetchmail. Still do not understand how to configure the MTA :( [1] https://subtrac.sara.nl/oss/email2trac Reference: https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracInstallation https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracMta @ivanelson []s -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups Trac Users group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
