On Wednesday, June 26, 2013 6:20:32 PM UTC-5, ivanelson wrote:
>
> Martin,
>
> Your solution solved my problem. The plugin is installed, configured and 
> Ticket are created. 
>
> I just can not define default values for the Ticket.
>
> [DEFAULT]
>> project: /var/trac/projects/bananasoft
>> ticket_permission_system: update_restricted_to_participants
>> debug: 1
>> black_list: MAILER-DAEMON@
>> drop_spam : 1
>> drop_alternative_html_version: 1
>> email_quote: >
>> html2text_cmd:
>> ignore_trac_user_settings: 0
>> inline_properties: 1
>> inline_properties_first_wins: 1
>> reply_all : 0
>> spam_level: 5
>> strip_quotes: 0
>> strip_signature: 0
>> ticket_update: 1
>> ticket_update_by_subject: 1
>> ticket_update_by_subject_lookback: 30
>> umask: 022
>> verbatim_format: 1
>> log_type: file
>> log_file: /tmp/email2trac.log
>>
>  
>
>> [bananasoft]
>> default_component : TRAC
>> default_keywords  : ServiceDesk
>> default_priority  : Alta
>> default_severity  : Normal
>> default_type      : Triagem
>
>
>
Above here "bananasoft" you are using prefix = "default" did you specify 
the prefix in the command that send the email 



> My /etc/aliaes 
>
> # Other aliases
>> bananasoft: "|/usr/bin/email2trac --project=bananasoft "
>> "
>
>

I would change this to:
bananasoft: "|/usr/bin/email2trac --project=bananasoft--ticket_prefix=banana" "

 

[bananasoft]
> banana_component : TRAC
> banana_keywords  : ServiceDesk
> banana_priority  : Alta
> banana_severity  : Normal
> banana_type      : Triagem


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