Martin, Your solution solved my problem. The plugin is installed, configured and Ticket are created.
I just can not define default values for the Ticket. [DEFAULT] > project: /var/trac/projects/bananasoft > ticket_permission_system: update_restricted_to_participants > debug: 1 > black_list: MAILER-DAEMON@ > drop_spam : 1 > drop_alternative_html_version: 1 > email_quote: > > html2text_cmd: > ignore_trac_user_settings: 0 > inline_properties: 1 > inline_properties_first_wins: 1 > reply_all : 0 > spam_level: 5 > strip_quotes: 0 > strip_signature: 0 > ticket_update: 1 > ticket_update_by_subject: 1 > ticket_update_by_subject_lookback: 30 > umask: 022 > verbatim_format: 1 > log_type: file > log_file: /tmp/email2trac.log > > [bananasoft] > default_component : TRAC > default_keywords : ServiceDesk > default_priority : Alta > default_severity : Normal > default_type : Triagem My /etc/aliaes # Other aliases > bananasoft: "|/usr/bin/email2trac --project=bananasoft" See I'm using email2trac instead of run_email2trac Thanks. Em quarta-feira, 26 de junho de 2013 07h11min03s UTC-3, W. Martin Borgert escreveu: > > Quoting "Ivanelson Nunes" <[email protected] <javascript:>>: > > I did the installation and configuration by following this [1]site. > > > > My problem is that I do not understand where I set up a mail account > that > > will receive the messages. And say where these messages should be a > Ticket? > > > > Now do not get it where I can configure the e-mail that will receive the > > messages and then create the new ticket. > > > > My OS is Ubuntu 12.10 and Trac 1.0. I've tried to configure Postfix and > > Fetchmail. > > > > Still do not understand how to configure the MTA :( > > The important points are: > > 1. You need an IMAP(S) server (or POP). > I can't help you with this issue, sorry. > > 2. You need to fetch the mail from IMAP(S)/POP and forward it to > email2trac. I do this using a cron job (every two minutes) using > getmail4. > > A. For security reasons, I have a user "myticketuser" (disabled > password, no login possible), whos cron entry is: > > */2 * * * * /usr/bin/getmail > /dev/null > > B. This user has the following ~/.getmail/getmailrc: > > [retriever] > type = SimpleIMAPSSLRetriever > server = imap.myimapserver.com > username = myticketmail > password = WHATEVER > mailboxes = ("INBOX",) > move_on_delete = Trash > > [destination] > type = MDA_external > path = /usr/bin/sudo > arguments = ("-u", "www-data", "/usr/bin/email2trac") > > [options] > delete = True > verbose = 2 > > "www-data" is the user name of the Trac process. > > This way, all mail to "[email protected] <javascript:>" > create > Trac tickets. > > HTH. > > -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/groups/opt_out.
