[twitter-dev] Re: Suspended account?
On Oct 31, 2009, at 7:04 PM, Zac Bowling wrote: http://twitter.com/suspended I'm seeing some profiles redirect to this. It looks like a user. Weird? It is a user, unfortunately. There was a small web server change in the way that suspended accounts are processed, and the normal suspended page will be shown again on Monday after we deploy some final changes to that system. -j
[twitter-dev] Re: Suspended account?
Interesting. What is odd is all the lists he is on. So if we are following someone or have them on a list and they get suspended, will it redirect to the suspended account? Zac Bowling On Sat, Oct 31, 2009 at 7:19 PM, John Adams j...@twitter.com wrote: On Oct 31, 2009, at 7:04 PM, Zac Bowling wrote: http://twitter.com/suspended I'm seeing some profiles redirect to this. It looks like a user. Weird? It is a user, unfortunately. There was a small web server change in the way that suspended accounts are processed, and the normal suspended page will be shown again on Monday after we deploy some final changes to that system. -j
[twitter-dev] Re: Suspended Account - Need Help!!!
It sounds as if your Twitter account has been suspended. That is not the same as having your application shut down. A shut-down app means you cannot access the API at all, i.e., all your API calls are denied with connection refused. Can you still access the API from your app and publish tweets on other Twitter accounts? If it's only your Twitter account that has been suspended, then that was done because you must have violated the Twitter Rules on that particular account, and will probably have nothing to do with API access from your app. Dewald On Aug 20, 9:11 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Hello, We just built and released an application to allow users to schedule tweets. We've also in short time built a nice little following and then all of a sudden our account was suspended a day and half ago, out of the blue, no warning even though our app has been whitelisted. Since we can't seem to get any response from Twitter, we did some searching on our end and we think that one of our users abused our app and was sending out tweets considered as spam by Twitter. Here are my questions... 1) How the heck do you get your account unsuspended, we've contested the suspension via the help desk form but it does not appear anyone at Twitter looks at these or responds to them in any timely fashion. 2) Doesn't it seem reasonable that if you have a whitelisted application you should at least be given the benefit of the doubt and be given some kind of warning to correct the problem or abuse infraction before Twitter just pulls the plug on your app? How is a legitimate company supposed to operate if Twitter just goes around dropping apps at their will with no communication or warning (Even Google isn't this draconian). There is also obviously some favortisim at Twitter going on with certain vendors because I cannot believe sites such as Tweetlater, TweetDeck or other major twitter apps who have hundreds of thousands of users do not have a few users from time to time that abuse Twitter's Spamming policy and I'm pretty certain that Twitter doesn't just go and suspend their accounts without any warning whatsoever, I'm pretty sure if they have a major abuser they get some kind of warning or heads up. Why isn't Twitter being consistent in their approach to all vendors, how are other vendors suppose to achieve the same type of success if thier apps get shut down out of the blue and ruin their reputation with their existing customers? Please..someone at Twitter HELP...we need to get our application unsuspended, how do we accomplish this???
[twitter-dev] Re: Suspended Account - Need Help!!!
No it appears that our API is shut down completely, everything we do now is returned (401) Unauthorized. We do not do anything automated other than send out tweets that our users schedule. I presume if the users scheduled a tweet with DM it would go out that way but we do not automatically do this. In other words, we do not automate DM's, unfollows or follows. From looking at our logs one user scheduled the same tweet to about 15 different accounts and the wording in the tweets was definitely spammy...we've since susupended the account but at this point it doesn't really matter because our entire app can't function. Can anyone over there at Twitter help unlock our API? On Aug 20, 5:31 am, Dale Merritt mogul...@gmail.com wrote: are you using automated software to generate direct messages through that Twitter account, on behalf of your subscribers? If so, that would definitely raise an issue On Thu, Aug 20, 2009 at 5:26 AM, Dewald Pretorius dpr...@gmail.com wrote: It sounds as if your Twitter account has been suspended. That is not the same as having your application shut down. A shut-down app means you cannot access the API at all, i.e., all your API calls are denied with connection refused. Can you still access the API from your app and publish tweets on other Twitter accounts? If it's only your Twitter account that has been suspended, then that was done because you must have violated the Twitter Rules on that particular account, and will probably have nothing to do with API access from your app. Dewald On Aug 20, 9:11 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Hello, We just built and released an application to allow users to schedule tweets. We've also in short time built a nice little following and then all of a sudden our account was suspended a day and half ago, out of the blue, no warning even though our app has been whitelisted. Since we can't seem to get any response from Twitter, we did some searching on our end and we think that one of our users abused our app and was sending out tweets considered as spam by Twitter. Here are my questions... 1) How the heck do you get your account unsuspended, we've contested the suspension via the help desk form but it does not appear anyone at Twitter looks at these or responds to them in any timely fashion. 2) Doesn't it seem reasonable that if you have a whitelisted application you should at least be given the benefit of the doubt and be given some kind of warning to correct the problem or abuse infraction before Twitter just pulls the plug on your app? How is a legitimate company supposed to operate if Twitter just goes around dropping apps at their will with no communication or warning (Even Google isn't this draconian). There is also obviously some favortisim at Twitter going on with certain vendors because I cannot believe sites such as Tweetlater, TweetDeck or other major twitter apps who have hundreds of thousands of users do not have a few users from time to time that abuse Twitter's Spamming policy and I'm pretty certain that Twitter doesn't just go and suspend their accounts without any warning whatsoever, I'm pretty sure if they have a major abuser they get some kind of warning or heads up. Why isn't Twitter being consistent in their approach to all vendors, how are other vendors suppose to achieve the same type of success if thier apps get shut down out of the blue and ruin their reputation with their existing customers? Please..someone at Twitter HELP...we need to get our application unsuspended, how do we accomplish this??? -- Dale Merritt Fol.la MeDia, LLC- Hide quoted text - - Show quoted text -
[twitter-dev] Re: Suspended Account - Need Help!!!
On Aug 20, 9:40 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: No it appears that our API is shut down completely, everything we do now is returned (401) Unauthorized. Are you using OAuth or Basic Auth? Dewald
[twitter-dev] Re: Suspended Account - Need Help!!!
Dewald knows his stuff. And trust me Virga, it's not twitter's favoritism you're experiencing. It's their lack of good customer service! You're not alone, i've heard many many stories of how great they are at responding to those help tickets. Their API may be rockin it, but their customer service is shit :P
[twitter-dev] Re: Suspended Account - Need Help!!!
are you using automated software to generate direct messages through that Twitter account, on behalf of your subscribers? If so, that would definitely raise an issue On Thu, Aug 20, 2009 at 5:26 AM, Dewald Pretorius dpr...@gmail.com wrote: It sounds as if your Twitter account has been suspended. That is not the same as having your application shut down. A shut-down app means you cannot access the API at all, i.e., all your API calls are denied with connection refused. Can you still access the API from your app and publish tweets on other Twitter accounts? If it's only your Twitter account that has been suspended, then that was done because you must have violated the Twitter Rules on that particular account, and will probably have nothing to do with API access from your app. Dewald On Aug 20, 9:11 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Hello, We just built and released an application to allow users to schedule tweets. We've also in short time built a nice little following and then all of a sudden our account was suspended a day and half ago, out of the blue, no warning even though our app has been whitelisted. Since we can't seem to get any response from Twitter, we did some searching on our end and we think that one of our users abused our app and was sending out tweets considered as spam by Twitter. Here are my questions... 1) How the heck do you get your account unsuspended, we've contested the suspension via the help desk form but it does not appear anyone at Twitter looks at these or responds to them in any timely fashion. 2) Doesn't it seem reasonable that if you have a whitelisted application you should at least be given the benefit of the doubt and be given some kind of warning to correct the problem or abuse infraction before Twitter just pulls the plug on your app? How is a legitimate company supposed to operate if Twitter just goes around dropping apps at their will with no communication or warning (Even Google isn't this draconian). There is also obviously some favortisim at Twitter going on with certain vendors because I cannot believe sites such as Tweetlater, TweetDeck or other major twitter apps who have hundreds of thousands of users do not have a few users from time to time that abuse Twitter's Spamming policy and I'm pretty certain that Twitter doesn't just go and suspend their accounts without any warning whatsoever, I'm pretty sure if they have a major abuser they get some kind of warning or heads up. Why isn't Twitter being consistent in their approach to all vendors, how are other vendors suppose to achieve the same type of success if thier apps get shut down out of the blue and ruin their reputation with their existing customers? Please..someone at Twitter HELP...we need to get our application unsuspended, how do we accomplish this??? -- Dale Merritt Fol.la MeDia, LLC
[twitter-dev] Re: Suspended Account - Need Help!!!
Oauth On Aug 20, 5:49 am, Dewald Pretorius dpr...@gmail.com wrote: On Aug 20, 9:40 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: No it appears that our API is shut down completely, everything we do now is returned (401) Unauthorized. Are you using OAuth or Basic Auth? Dewald
[twitter-dev] Re: Suspended Account - Need Help!!!
Ok...based on Dewalds post above I did a little more investigating and it appears that our API is functioning because some tweets went out on behalf of some of our customers and I setup a new twitter account and tested without an error but what is more concerning is that it appears that Twitter just blanketly suspended several of our accounts and our users accounts that had any tweets posted recently from our application. This is even worse than just shutting our application down...hopefully, I'm wrong but it seems that this is what has happened. So, does Twitter actually do this? would Twitter really punish users for using certain applications? If so then this is horrible...both for the app vendor and the user...we all end up as losers. Any insight? I'm really beginning to wonder why we got involved with Twitter in the first place, between their outages, poor customer service and stuff like this I've never been more frustrated. If we didn't have so much already invested around their technology I'd probably just quit today but I can't so HELP! On Aug 20, 6:03 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Oauth On Aug 20, 5:49 am, Dewald Pretorius dpr...@gmail.com wrote: On Aug 20, 9:40 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: No it appears that our API is shut down completely, everything we do now is returned (401) Unauthorized. Are you using OAuth or Basic Auth? Dewald- Hide quoted text - - Show quoted text -
[twitter-dev] Re: Suspended Account - Need Help!!!
what is more concerning is that it appears that Twitter just blanketly suspended several of our accounts and our users accounts that had any tweets posted recently from our application. Is it possible that these customers of yours had their accounts suspended for activity that had nothing to do with your application? The fact that they are your users doesn't mean that they are -only- your users. Nor does it mean that their suspensions are related to your application. On Aug 20, 9:52 am, Dewald Pretorius dpr...@gmail.com wrote: Sorry, I was thinking with Basic Auth in mind with my previous replies. Logically, OAuth should work differently. I think the idea is that you shouldn't be able to make any API calls from the app, if the Twitter account from where you registered your application is suspended. Meaning, a suspension would be an effective blackout of your app. I don't know if that's the way Twitter intended it or implemented it. I have not yet added OAuth to my site, so I don't have in-depth knowledge of it. Dewald On Aug 20, 10:03 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Oauth
[twitter-dev] Re: Suspended Account - Need Help!!!
Sometimes i really think the twitter-dev group has what it takes to be the base of a soap opera script, Or at the very least...a drama. Aren't you glad you have us for support? (i say us, excluding myself...since i only occasionally chime in for comic relief or moral support)
[twitter-dev] Re: Suspended Account - Need Help!!!
Sorry, I was thinking with Basic Auth in mind with my previous replies. Logically, OAuth should work differently. I think the idea is that you shouldn't be able to make any API calls from the app, if the Twitter account from where you registered your application is suspended. Meaning, a suspension would be an effective blackout of your app. I don't know if that's the way Twitter intended it or implemented it. I have not yet added OAuth to my site, so I don't have in-depth knowledge of it. Dewald On Aug 20, 10:03 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Oauth
[twitter-dev] Re: Suspended Account - Need Help!!!
Someone on a tread once said, Do you want free business advice: don't revolve you business plan around twitter. Twitter is free. I'm happy to trade small downtime/performance for something free. That's my 2-cents. - @robertbanh On Thu, Aug 20, 2009 at 9:11 AM, Duane Roelandsduane.roela...@gmail.com wrote: what is more concerning is that it appears that Twitter just blanketly suspended several of our accounts and our users accounts that had any tweets posted recently from our application. Is it possible that these customers of yours had their accounts suspended for activity that had nothing to do with your application? The fact that they are your users doesn't mean that they are -only- your users. Nor does it mean that their suspensions are related to your application. On Aug 20, 9:52 am, Dewald Pretorius dpr...@gmail.com wrote: Sorry, I was thinking with Basic Auth in mind with my previous replies. Logically, OAuth should work differently. I think the idea is that you shouldn't be able to make any API calls from the app, if the Twitter account from where you registered your application is suspended. Meaning, a suspension would be an effective blackout of your app. I don't know if that's the way Twitter intended it or implemented it. I have not yet added OAuth to my site, so I don't have in-depth knowledge of it. Dewald On Aug 20, 10:03 am, AccountingSoftwareGuy virga.rob...@gmail.com wrote: Oauth
[twitter-dev] Re: Suspended Account - Need Help!!!
On Thu, Aug 20, 2009 at 8:23 AM, Robert Banh robert.b...@gmail.com wrote: Twitter is free. I'm happy to trade small downtime/performance for something free. That's my 2-cents. Amen. I thought the same thing when i saw the original posters Why isn't Twitter being consistent in their approach to all vendors. Their is no contract between the vendors and Twitter. And speculating that twitter uses favoritism (as if they didn't have the right to do so) and then asking them why they are doing the speculated actions is ridiculous!
[twitter-dev] Re: Suspended Account - Need Help!!!
Yes Adam you are right - BUT if Twitter are playing favorites then they should come out and say so. Everyone knows that the Apple approval process for the App store sucks and is biased...So when Google Voice got rejected Google knew going into it that the Apple process is biased and sucks. At the moment on one hand we have Twitter saying hey we have this great API go build and prosper... And on the other hand you have legal departments contradicting the CEO that it's ok to name your apps TweetX If Twitter support dealt with everyone on an equal first come first served basis then it would be fine.or said they weren't and were going to support only some people, also fine. Just make a statement one way or the other instead of jerking us around, there are plenty of other things I can be spending my time doing. Regards, Dean Collins d...@mytwitterbutler.com mailto:d...@mytwitterbutler.com?subject=i'm%20being%20Sued +1-212-203-4357 New York +61-2-9016-5642 (Sydney in-dial). +44-20-3129-6001 (London in-dial). From: twitter-development-talk@googlegroups.com [mailto:twitter-development-t...@googlegroups.com] On Behalf Of Adam Cloud Sent: Thursday, August 20, 2009 2:13 PM To: twitter-development-talk@googlegroups.com Subject: [twitter-dev] Re: Suspended Account - Need Help!!! On Thu, Aug 20, 2009 at 8:23 AM, Robert Banh robert.b...@gmail.com wrote: Twitter is free. I'm happy to trade small downtime/performance for something free. That's my 2-cents. Amen. I thought the same thing when i saw the original posters Why isn't Twitter being consistent in their approach to all vendors. Their is no contract between the vendors and Twitter. And speculating that twitter uses favoritism (as if they didn't have the right to do so) and then asking them why they are doing the speculated actions is ridiculous!
