[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
I have had a dozen of instances of this problem over the last few days. I would like to know what else is needed to move this bug into the next stage and get it resolved. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Since the issue is happening when memory is about full but hasn't swapped, it may be worth mentioning that I have runtime kernel configuration done to optimize Ubuntu for my SSD drive. excerpt from the /etc/sysctl.conf: vm.dirty_ratio = 40 vm.dirty_background_ratio = 1 vm.dirty_writeback_centisecs = 6000 vm.vfs_cache_pressure=50 vm.swappiness=1 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
SereiS Interesting! I had changed swappiness from the default of 60 (I think) to 10, to make the desktop feel more responsive. I did this before eCrtypfs, so I don't think it is that. It is one area that should be a complete black-box to application though, shouldn't it? I mean, shouldn't OOo be able to handle swapping? I can't even debug OOo, so there is not a hope my limited dev skills will allow me to dig in and fix the code. I will happily help somebody (anybody?!) with testing once a fix comes along. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
** Changed in: libreoffice (Ubuntu) Status: Incomplete = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Just a useless me, too, and confirming for libreoffice. Happens when
physical memory is getting full:
$ apt-cache policy libreoffice
libreoffice:
Installed: 1:3.3.2-1ubuntu2~lucid1
Candidate: 1:3.3.2-1ubuntu2~lucid1
Version table:
1:3.3.2-1ubuntu5 0
425 http://us.archive.ubuntu.com/ubuntu/ natty-updates/universe Packages
1:3.3.2-1ubuntu4 0
425 http://us.archive.ubuntu.com/ubuntu/ natty/universe Packages
*** 1:3.3.2-1ubuntu2~lucid1 0
500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ lucid/main Packages
100 /var/lib/dpkg/status
$ lsb_release -dr
Description:Ubuntu 10.04.2 LTS
Release:10.04
$ uname -srvmo
Linux 2.6.32-32-generic #62-Ubuntu SMP Wed Apr 20 21:54:21 UTC 2011 i686
GNU/Linux
$ df -Thl | grep ecryptfs
ecryptfs 53G 36G 15G 72% /home/toobuntu
[no changes made in /proc]:
$ for i in
{dirty_ratio,dirty_background_ratio,dirty_writeback_centisecs,vfs_cache_pressure,swappiness}
; do printf ${i}... cat /proc/sys/vm/${i} ; done
dirty_ratio... 20
dirty_background_ratio... 10
dirty_writeback_centisecs... 1500
vfs_cache_pressure... 100
swappiness... 60
$ dmesg | grep office
[129684.627644] soffice.bin[5868]: segfault at 10 ip 0010 sp bf81dfdc
error 4 in libsofficeapp.so[11+72000]
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OpenOffice crashes with high frequency with $HOME on encryptfs
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[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Hit this several times today. I'd hit a key in the odt formatted document, to edit, and the libreoffice window would no longer be there - nothing in process list - check syslog, and found segaults. Tried launching via CLI to see if it would output any other information - but it didn't. No trail other than the segault in syslog. Jun 21 13:18:22 rlap kernel: [11831.684234] soffice.bin[3383]: segfault at 10 ip 0010 sp bfdcae5c error 4 in libgcc_s.so.1[11+1a000] Jun 21 14:59:54 rlap kernel: [17923.460210] soffice.bin[5611]: segfault at 10 ip 0010 sp bfc4b6ec error 4 in libuno_sal.so.3[11+1ac000] Jun 21 16:16:12 rlap kernel: [22501.415247] soffice.bin[5841]: segfault at 10 ip 0010 sp bfc3e4ac error 4 in libsofficeapp.so[11+72000] Jun 21 17:43:34 rlap kernel: [27744.011971] soffice.bin[6389]: segfault at 10 ip 0010 sp bfd14bcc error 4 in libdl-2.13.so[11+2000] Jun 21 18:14:15 rlap kernel: [29584.534236] soffice.bin[6834]: segfault at 10 ip 0010 sp bff1274c error 4 in libgcc_s.so.1[11+1a000] Jun 21 18:18:13 rlap kernel: [29822.708312] soffice.bin[7128]: segfault at 10 ip 0010 sp bfc9685c error 4 in libuno_sal.so.3[11+1ac000] Jun 21 18:25:03 rlap kernel: [30232.540888] soffice.bin[7342]: segfault at 10 ip 0010 sp bff2091c error 4 in libsofficeapp.so[11+72000] Jun 21 18:39:09 rlap kernel: [31078.393785] soffice.bin[7501]: segfault at 10 ip 0010 sp bffe697c error 4 in libgcc_s.so.1[11+1a000] -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
G_SLICE=always-malloc G_DEBUG=gc-friendly valgrind -v --tool=memcheck --leak-check=full --num-callers=40 --log-file=valgrind.log /usr/bin/libreoffice It ended up crashing again (after some idle time, and FWIW I am on encrypted home dir) Jun 21 19:13:56 rlap kernel: [33165.392270] soffice.bin[8034]: segfault at 10 ip 0010 sp bfe84d4c error 4 in libc-2.13.so[11+15a000] $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description:Ubuntu 11.04 Release:11.04 Codename: natty $ uname -a Linux rlap 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux $ dpkg-query -S /usr/bin/libreoffice libreoffice-common: /usr/bin/libreoffice $ apt-cache policy libreoffice-common libreoffice-common: Installed: 1:3.3.2-1ubuntu5 Candidate: 1:3.3.2-1ubuntu5 Version table: *** 1:3.3.2-1ubuntu5 0 500 http://archive.ubuntu.com/ubuntu/ natty-updates/main i386 Packages 100 /var/lib/dpkg/status 1:3.3.2-1ubuntu4 0 500 http://archive.ubuntu.com/ubuntu/ natty/main i386 Packages ** Attachment added: valgrind log - nothing interesting AFAIK https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/579966/+attachment/2177726/+files/valgrind.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/579966/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
And another one today: May 31 14:16:59 x-sams kernel: [1317988.840968] soffice.bin[2802]: segfault at 10 ip 0010 sp bfb9a53c error 4 in libgcc_s.so.1[11+1d000] I will be glad to provide additional information if you tell me what might help. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Bjorn, is this possibly related? https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/742318 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Just got one more: May 27 17:21:23 x-sams kernel: [983452.801465] soffice.bin[12545]: segfault at 10 ip 0010 sp bf887c5c error 4 in libstlport_gcc.so.4.6[11+c3000] -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
I am on Lucid and still having this problem. I have the latest 2.6.28 kernel and 3.3.2 LibreOffice installed from ubuntu PPAs. message syslog from the syslog: May 25 09:38:50 x-sams kernel: [782900.664247] soffice.bin[23056]: segfault at 10 ip 0010 sp bfc3e89c error 4 in libm-2.11.1.so[11+24000] $ lsb_release -rd Description:Ubuntu 10.04.2 LTS Release:10.04 $ uname -r 2.6.38-8-generic $ apt-cache policy libreoffice-calc libreoffice-calc: Installed: 1:3.3.2-1ubuntu2~lucid1 Candidate: 1:3.3.2-1ubuntu2~lucid1 Version table: *** 1:3.3.2-1ubuntu2~lucid1 0 500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ lucid/main Packages 100 /var/lib/dpkg/status $ apt-cache policy linux-image-2.6.38-8-generic linux-image-2.6.38-8-generic: Installed: 2.6.38-8.42~lucid1 Candidate: 2.6.38-8.42~lucid1 Version table: *** 2.6.38-8.42~lucid1 0 500 http://ppa.launchpad.net/kernel-ppa/ppa/ubuntu/ lucid/main Packages 100 /var/lib/dpkg/status -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Sorry for the typo: my kernel version is 2.6.38. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
** Description changed: Binary package hint: openoffice.org OpenOffice will crash at least once for every two hours of use. The chance of a crash is increased by, but NOT exclusively caused by, memory-intensive operations such as copy-pastes or saves of large amounts of info (ex. 10,000 lines in a spreadsheet). After the crash, sometimes OpenOffice will work normally when you try to start it again. Other times an soffice.bin process will appear in the process list and stay there, but nothing visual will appear. Only by forcibly killing that process and then trying AGAIN to start OpenOffice, can you get it to work again. ProblemType: Bug DistroRelease: Ubuntu 10.04 Package: openoffice.org (not installed) ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2 Uname: Linux 2.6.32-21-generic i686 Architecture: i386 Date: Thu May 13 14:30:04 2010 EcryptfsInUse: Yes InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) ProcEnviron: - PATH=(custom, user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + PATH=(custom, user) + LANG=en_US.UTF-8 + SHELL=/bin/bash SourcePackage: openoffice.org -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
updating title (old was way to generic and would have needed to be closed as invalid as it was). Setting as incomplete in look for an reproducable scenario on Natty. ** Summary changed: - OpenOffice crashes with high frequency + OpenOffice crashes with high frequency with $HOME on encryptfs ** Changed in: libreoffice (Ubuntu) Status: Confirmed = Incomplete ** Changed in: libreoffice (Ubuntu) Assignee: (unassigned) = Björn Michaelsen (bjoern-michaelsen) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency with $HOME on encryptfs
Björn Michaelsen, I recently upgraded from Maverick to Natty default GNOME shell with encrypted HOME folder and all the LibreOffice crashing due to: SIGSEGV in cppu::throwException() has ceased. lsb_release -rd Description:Ubuntu 11.04 Release:11.04 apt-cache policy libreoffice-calc libreoffice-calc: Installed: 1:3.3.2-1ubuntu5 Candidate: 1:3.3.2-1ubuntu5 Version table: *** 1:3.3.2-1ubuntu5 0 500 http://us.archive.ubuntu.com/ubuntu/ natty-proposed/main i386 Packages 100 /var/lib/dpkg/status 1:3.3.2-1ubuntu4 0 500 http://us.archive.ubuntu.com/ubuntu/ natty/main i386 Packages -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency with $HOME on encryptfs -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
** Changed in: libreoffice (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I second that. The behavior I am seeing is when physical memory gets full Calc would start crashing. It affects both OpenOffice 3 and LibreOffice 3. Sometimes crash takes a minute to happen and other times half an hour, but it seems like as soon it starts pushing against swapping, the Calc would crash. All non-Office applications work just fine. Mem: 3090552k total, 2995864k used,94688k free, 3652k buffers Swap: 2097660k total,87744k used, 2009916k free, 223588k cached -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
In Ubuntu 10.10, encryptfs in use, it got to a point where OOo Calc would crash every 1 minute with SIGSEGV in cppu::throwException() in the /var/log crash log. Switched it with LibreOffice Calc, crashed significantly less, still same crash. If one files a report with this crash type, be careful to enable fully update with Proposed repository or Apport retracing service will arbitrarily invalidate the bug. lsb_release -rd Description:Ubuntu 10.10 Release:10.10 sudo add-apt-repository ppa:libreoffice/ppa sudo apt-get update sudo apt-get -y upgrade sudo apt-get -y install libreoffice-calc apt-cache policy libreoffice-calc libreoffice-calc: Installed: 1:3.3.0-1maverick1 Candidate: 1:3.3.0-1maverick1 Version table: *** 1:3.3.0-1maverick1 0 500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ maverick/main i386 Packages 100 /var/lib/dpkg/status ** Also affects: libreoffice (Ubuntu) Importance: Undecided Status: New ** Tags added: metabug ** Tags added: lo33 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Hello to All, I haven't had an issue with OpenOffice.org crashing in a very long time. I believe my problem was solved when I created a new user account that was not encrypted. On all of my computers that had the home folder encrypted, I had a problem with OOO crashing, but when the encryption was removed, the crashing stopped. I urge all of you that have this issue to just create a new user account without the home folder encrypted and hopefully that will solve the problem for you as well. Maybe one day Ubuntu and Oracle will come up with a work-a-round to this issue, but until then, I think you have to use OOO with an unencrypted home folder for it to operate without crashing. John. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Subscribing. I have a similar problem with OOo 3.2 crashing after documents have been open for an extended period of time. Using Maverick on a laptop with an ecryptfs home directory. Noticed the problem after adding several OOo extensions but have not been able to verify that extensions are responsible for the behavior noted. I have experienced crash problems attempting to shut down OOo with no documents open and OOo running which brings up the recovery dialog with no documents shown to recover. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Sorry, I am getting the crashes again now. I think I had just been giving my machine less memory stress due to a change in usage. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
@antex, did you identify what fixed it for you? I have seen several kernel updates but no OpenOffice updates. I'm still getting regular crashes. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I used to get this bug in OpenOffice on my machine, with an encrypted home folder, several times a day. But it has stopped since a large update came through to Lucid about a week ago. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Hi All, I moved to the latest LibreOffice release candidate and stability is much better now. Not had this crash since. Details on PPA and installing here: http://www.omgubuntu.co.uk/2011/01/new-ppa-makes-installing-libreoffice-on-ubuntu-easy/ Hope that helps. Cheers B -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I am running Maverick and crashes seem to have stopped since a few days (even with encrypted home fs). Maybe a recent update fixed it? Did anyone notice sings of improvement? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/579966 Title: OpenOffice crashes with high frequency -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Everyone, I think my issue with OpenOffice.org crashing has been solved. I've been running the program for the last week, non-stop without any crashes. My solution was to create a new user with an unencrypted home directory. Since doing that task, I've had no problems with OpenOffice.org. With this error being fixed for me, could it be said that the home folder encryption is the culprit here? Is there a work-a-round in the works for this or is there some requirement from Oracle that doesn't want the home folder encrypted? John -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I can confirm that I'm running KUbuntu 10.04.1, KDE 4.5.1, OpenOffice 3.2.1 with an encrypted home directory and I also get the same crashes every time I come back to edit an Open Office document of any type and any size after being away for a while. The encrypted home directory is definitely looking like it could be a common factor. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
@Phil Ayres I can confirm that I get random crashes, about once a week, with Evolution too. Not as catastrophic as the OpenOffice crashes, as in does not close the whole application down, but tasks and calendar quit and I have to restart Evo to get them up and running again. I cannot say if this is related, but Evolution is definitely not 100% stable for me, but no where near as problematic as the OpenOffice crashes. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Phil, responding to your msg #38, yes my entire home directory is encrypted. I don't use Evolution for mail so I can't comment on that. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Crashing Evolution? Yes, I suspecting it to do so. It just disappears silently and restore questions only turn up when I had been editing a mail. One of my other all time open-tools is the Jedit editor. It also vanished a couple of times. Compared to OpenOffice the crash frequency may be 10:1. I realized that from time to time OpenOffice imposes a big load on the system and the X server goes crazy. After closing OpenOffice the load drops instantly. Maybe the application crashes have a common cause (sth. with the encrypted homedir) and OpenOffice only crashes more often as it utilizes more system ressources. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I just tried a quick test to remove encrypted swap (I had set ecryptfs to encrypt my original swap partition, and its now disabled at startup). Running OpenOffice with unencrypted swap and files on encrypted home and OOo still crashed as before. I'll continue to investigate. Maybe I'll be brave and dig into ecryptfs in more depth. Maybe I have some real work to do before I get that brave... -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Phil, based on your comments I tried the following test, which suggests that an encrypted home dir is relevant but not quite in the same way as you. 1. I created a separate directory 'ootest' on the same real filesystem (an ext4 partition) as /home, but outside my encrypted homedir. Then I made my user the owner of this 'ootest'. 2. I copied a doc from my homedir to this directory, opened it with OOWriter, and edited it a wee bit. Then I closed all other OOo documents and finally hibernated. 3. When I resumed from hibernate I was able to immediately edit and save the doc in 'ootest', without any problems. I then opened a second document, this one under my encrypted homedir. Edit and save, no problems. 4. Next I hibernated with both docs (1 in normal dir, 1 in encrypted dir) still open. 5. When I resumed... 5.1 First I tried to edit the unencrypted doc, and was able to do so, and save, without problems. 5.2 BUT as soon as I switched to the encrypted doc, and started to edit it, I got the usual OOo crash... of ALL OOo processes. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Cameron, Good work. A quick question to help me get things straight. Is your home directory encrypted, or is it just the documents folder where your open office documents are stored? I'm going to retest my previous scenario to see if OOo crashes if I use my standard profile and an unencrypted folder, since yours didn't seem to. Also, do you use Evolution for email? If so, does that crash for you at odd times? -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Another step in the right direction... With my unencrypted test home directory I created in the previous comment, I can now focus in on the problem a bit more. I'm running OOo under my standard username (phil), but changing the HOME environment variable before running the ooffice executable: export HOME=/home/testooo ooffice When I check OOo options, I see that all the paths are pointing to a subdirectory of /home/testooo. Just to double check, I moved the .openoffice.org directory out of the way on my home/phil directory, just to check its not recreated. It is not. To focus on where the problem is, I've been editing a document stored on my encrypted home directory (/home/phil/...) and have not crashed once. As ever I've stressed the box hard, but that has not triggered a crash. So the error, in my opinion is only when reading or writing to the .openoffice.org directory on an encrypted home. If my actual documents are on the encrypted home, I have not (yet) seen a crash, so the location of the documents themselves is unimportant. No surprise I suppose. OpenOffice probably hits its config directory a lot, especially when you switch back from another application and type some new text. Why it should matter that the box is stressed and the config files are on an encrypted home, I don't know yet. I am going to find a way to get some more information. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I have had some success. After failing to get any decent debug information despite following all the guides I could, I went for another approach. I've not solved the problem entirely, but I have shown that this is not a hardware related issue. I followed the instructions for creating a chroot with a basic Ubuntu installation (https://help.ubuntu.com/community/BasicChroot), installed a few basic packages (nano, ssh, sshfs), set up the en_US UTF-8 locale (http://blog.andrewbeacock.com/2007/01/how-to-change-your-default- locale-on.html), which was necessary to install the Java dependency of OOo. I also had to add some repositories for apt to pick up OpenOffice. Now I have a self contained, very clean Lucid chroot'd inside my standard Lucid. Finally I installed openoffice.org-ubuntu and openoffice .org-human-style. I used sshfs to allow me to link to my standard user's home directories (I didn't want to mess with mounting the ecryptfs homes inside my chroot'd environment, plus I don't really know what I'm doing and it sounded scary). I have run for three days straight, heavy usage, with multiple apps and forcing the system to run out of memory and start swapping. No crash on the chroot'd OOo, and multiple crashes on the standard environment that I kept open just to observe the difference. I've removed some variables to my investigations (OOo can run on my hardware without crashing), and added some more (is the issue ecryptfs on ext4, since now I'm running effectively against a different file system type). But at least I feel like there is an end in sight... -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Nice work Phil, just to add another side note: I am running Maverick for a couple of days now and crash frequency is as high as before. ext4 and ecryptfs here too. Simon -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Further progress on tracking down the cause -- I can demonstrate that it is related to an ecryptfs encrypted home directory. At least in my case... To demonstrate it, I created two new users, one (testoooe) with an ecryptfs encrypted home directory and the other with no encryption (testooo). I logged in as my standard user (phil) and ran each of the following in turn from a gnome panel launcher: first with no home encryption gksu -w -u testooo ooffice and I've been running fine for hours, forcing the system to run out of real memory, jumping between applications, no problem then with home encryption gksu -w -u testoooe ooffice and I stress the box and instantly kaboom it crashes. So, OOo appears not to like home directory encryption with ecryptfs. I tried pointing all my standard paths in the options to the unencrypted user's .openoffice.org profile (after a chmod to allow me access), and it still crashes. So what on earth is different? At least this seems to have ruled out a broken library on the system. But I still don't know what the error is. Since ecryptfs isn't quite as invisible to programs as it should be at times, maybe this is the problem. I'm open to offers for other things to try. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I have another data point for this bug, which hopefully isn't a red- herring. I see that when I experience a crash, when running atop the SWP line is highlighted red. As I understand it, this means that I have tried to overcommit the virtual memory available. I have been experimenting with swap space to see if this helps, and so far I am doing OK. The two things I have tried: adding an extra 1GB swap (I have 2GB real memory); reducing the swappiness setting. I used the procedures described in https://help.ubuntu.com/community/SwapFaq Who knows if swappiness does anything really, but I can see that having more swap space will prevent me hitting a fundamental memory limit when I'm running a bucket load of apps, VMs, etc. Perhaps the OOo error is just a failed memory allocation, which might explain why it always seems to happen under high load, especially when swapping between apps. Evolution seems to do the same thing sometimes, which makes me wonder if I was just over-extending the resources, and the errors just didn't bother to tell me this. I'll keep you posted. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Cameron, apologies for the delayed feedback. Definitely more stable in day to day use since the upgrade from the PPA. I'll test the hibernate scenario shortly. Another note,but it may be a red herring, is that I no longer have dropbox running 24/7 on this box. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
On #5, hibernating, I had the following experience: 1) Open text document, save document and leave open 2) Hibernate 3) Resume 4) Try edit document, on edit OO crashes Hope this helps. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
After my wifi red-herring (I think this was just a cover for the real problem that is when OOo will crash when it is forced to page due to low physical memory, which is 100% reproducible for me), I'm trying the new PPA Brendan and Cameron have been trying. I forced the system to page, running an Imagemagick convert (convert 100page.tif new.pdf) on a large document. As soon as I killed that process (paging was excessive) I returned to OOo. I saw Writer attempt to start an autosave, then it crashed as before. This was a single, simple document saved in ODT format. I wonder if it was related to the autosave attempting to run when memory is paged, or if it is just a matter of OOo trying to access something that it expects to be available instantly but takes longer to pull back due to paging. This would explain why maybe I see this a lot, as I typically have a VirtualBox VM session chewing a bunch of memory, plus some other apps running. Either way, this PPA doesn't fix it for me. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Update... without waiting for Brendan's reply, I went ahead anyway and updated to: 1:3.2.1-6ubuntu1~10.04.1 Unfortunately the behaviour I reported in my message #5 continues. As for general stability, I will report back after a few days. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Cameron, I'm using the following PPA: https://launchpad.net/~openoffice-pkgs/+archive/ppa -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Brendan, following your train of thought, I read through the changelogs here: https://launchpad.net/ubuntu/lucid/+source/openoffice.org/1:3.2.1-6ubuntu1~10.04.1 While there are several fixes mentioned for crashes, none of them exactly corresponds to our scenario. When you say more stable do you mean in general? What about the behaviour with hibernate that I note in my message #5 above? -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Phil, With my hardware switch off for wireless, wireless is disabled by default in network manager (greyed out). Generally speaking, I upgraded to OpenOffice.org 3.2.1 OOO320m19 (Build:9505) ooo-build 3.2.1.4, Ubuntu package 1:3.2.1-5ubuntu3~ppa1 and have found it more stable. Only a few crashes per week (of the same nature) rather than daily and frequent. Cheers Brendan On 7 September 2010 16:41, Phil Ayres 579...@bugs.launchpad.net wrote: Brendan_P and Cameron, I wonder whether disabling through the hardware is sufficient? Have you also tried right clicking the Network Manager and unchecking the Enable Wireless option? Maybe a software disable is different? Anyway, I'm still hopeful in my fix. I haven't crashed for several days now. I'm running 10.04 with ext4 and an ecryptfs encrypted home if that adds anything to it. Phil -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a direct subscriber of the bug. Status in “openoffice.org” package in Ubuntu: Confirmed Bug description: Binary package hint: openoffice.org OpenOffice will crash at least once for every two hours of use. The chance of a crash is increased by, but NOT exclusively caused by, memory-intensive operations such as copy-pastes or saves of large amounts of info (ex. 10,000 lines in a spreadsheet). After the crash, sometimes OpenOffice will work normally when you try to start it again. Other times an soffice.bin process will appear in the process list and stay there, but nothing visual will appear. Only by forcibly killing that process and then trying AGAIN to start OpenOffice, can you get it to work again. ProblemType: Bug DistroRelease: Ubuntu 10.04 Package: openoffice.org (not installed) ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2 Uname: Linux 2.6.32-21-generic i686 Architecture: i386 Date: Thu May 13 14:30:04 2010 EcryptfsInUse: Yes InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) ProcEnviron: PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: openoffice.org To unsubscribe from this bug, go to: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/579966/+subscribe -- -- Check out my blog for news on what I have been up to including pictures and more. http://blog.arcticonline.com -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I had a bad day yesterday. A bunch of crashes again. What was happening? Two things different from previous days: 1) I had plugged in a new USB CD-ROM drive, and it was filling dmesg with log messages, and 2) I was running imagemagick and forcing a bunch of applications to page as it consumed all the memory. I will see if I can reproduce the problem today. This really feels like a problem that only affects some people due to the type of hardware or specific activity unrelated to OOo that the software is sensitive to. I'm running an Intel Atom CPU, 2GB RAM, Ubuntu 10.04, ext4, ecryptfs encrypted home directory. I will try and run with the LiveCD to see if the problem persists. Sorry for being so bullish previous. Spoke too soon on the wifi thing it seems. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Might be useful to mention the common factors in set-up for me: 10.04, ext4, encryptfs, encrypted home directory On 8 September 2010 12:59, Phil Ayres 579...@bugs.launchpad.net wrote: I had a bad day yesterday. A bunch of crashes again. What was happening? Two things different from previous days: 1) I had plugged in a new USB CD-ROM drive, and it was filling dmesg with log messages, and 2) I was running imagemagick and forcing a bunch of applications to page as it consumed all the memory. I will see if I can reproduce the problem today. This really feels like a problem that only affects some people due to the type of hardware or specific activity unrelated to OOo that the software is sensitive to. I'm running an Intel Atom CPU, 2GB RAM, Ubuntu 10.04, ext4, ecryptfs encrypted home directory. I will try and run with the LiveCD to see if the problem persists. Sorry for being so bullish previous. Spoke too soon on the wifi thing it seems. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a direct subscriber of the bug. Status in “openoffice.org” package in Ubuntu: Confirmed Bug description: Binary package hint: openoffice.org OpenOffice will crash at least once for every two hours of use. The chance of a crash is increased by, but NOT exclusively caused by, memory-intensive operations such as copy-pastes or saves of large amounts of info (ex. 10,000 lines in a spreadsheet). After the crash, sometimes OpenOffice will work normally when you try to start it again. Other times an soffice.bin process will appear in the process list and stay there, but nothing visual will appear. Only by forcibly killing that process and then trying AGAIN to start OpenOffice, can you get it to work again. ProblemType: Bug DistroRelease: Ubuntu 10.04 Package: openoffice.org (not installed) ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2 Uname: Linux 2.6.32-21-generic i686 Architecture: i386 Date: Thu May 13 14:30:04 2010 EcryptfsInUse: Yes InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) ProcEnviron: PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: openoffice.org To unsubscribe from this bug, go to: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/579966/+subscribe -- -- Check out my blog for news on what I have been up to including pictures and more. http://blog.arcticonline.com -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I managed to get an apport dump, although I feel that it might be an unrelated issue, so created a bug at https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/633423 I can consistently recreate that crash through forcing the system to page as described in the bug. That, at least is getting me a little more information to work with. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Phil, for my wireless test I (msg #18 above) I manually disabled wireless in NetworkManager, and also via Hardware. So really I think that the wireless hypothesis is a red herring. Brendan_P, how did you upgrade as with normal repos I can't find that version? Is that a backport or did you download individual .debs and install via dpkg? -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Brendan_P and Cameron, I wonder whether disabling through the hardware is sufficient? Have you also tried right clicking the Network Manager and unchecking the Enable Wireless option? Maybe a software disable is different? Anyway, I'm still hopeful in my fix. I haven't crashed for several days now. I'm running 10.04 with ext4 and an ecryptfs encrypted home if that adds anything to it. Phil -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Same problem, maddening. Lots of crashing with no real pattern that I can figure out. Did not have problem with 9.10 Ubuntu (or OOo 3.2 in windows). All my disks are ext3, System is a laptop that was upgrade from 8.10 to 9.04 to 9.10 to 10.04. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Hello All, I can add to the comment RE wifi/disable test. My wifi is mostly disabled (laptop with ethernet connection) and have experienced crashes during this time. Cheers B On 2 September 2010 01:57, Phil Ayres 579...@bugs.launchpad.net wrote: Maybe I have another data point, and not just a me too... I have been struggling with OpenOffice crashes for a long time now on one PC running 10.04 (my little netbook on Ubuntu 9.10 is fine). I've tried both Ubuntu and vanilla version of OOo with the same effect - swapping applications back to OOo after a length of time causes the crash. Yesterday I removed a slow Intel 5100 wifi card from my PC (this was an ill advised add-on). I had been struggling with the iwlagn wifi driver being unreliable for ages, and finally got round to rewiring to get a direct ethernet connection from my router. Anyway, for the first time in months I have run all day long without an OpenOffice crash. With multiple documents open, with all the activities I do still being done. Really could this be related to a piece of network hardware? This might explain why people are seeing different results on different machines - a different wifi card, or different driver version perhaps. Maybe OOo or one of its components tries to chat to the network unnecessarily during certain events and it gets confused. Either way, I hope my luck holds out. I don't know if just disabling the wifi would have the same effect, but that might be a worthwhile test for somebody out there. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a direct subscriber of the bug. Status in “openoffice.org” package in Ubuntu: Confirmed Bug description: Binary package hint: openoffice.org OpenOffice will crash at least once for every two hours of use. The chance of a crash is increased by, but NOT exclusively caused by, memory-intensive operations such as copy-pastes or saves of large amounts of info (ex. 10,000 lines in a spreadsheet). After the crash, sometimes OpenOffice will work normally when you try to start it again. Other times an soffice.bin process will appear in the process list and stay there, but nothing visual will appear. Only by forcibly killing that process and then trying AGAIN to start OpenOffice, can you get it to work again. ProblemType: Bug DistroRelease: Ubuntu 10.04 Package: openoffice.org (not installed) ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2 Uname: Linux 2.6.32-21-generic i686 Architecture: i386 Date: Thu May 13 14:30:04 2010 EcryptfsInUse: Yes InstallationMedia: Ubuntu 10.04 LTS Lucid Lynx - Release i386 (20100429) ProcEnviron: PATH=(custom, user) LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: openoffice.org To unsubscribe from this bug, go to: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/579966/+subscribe -- -- Check out my website / blog for news, pictures and more http://blog.arcticonline.com -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
wifi/disable also does NOT work for me. Steps... 1. Use OOo for a while, no problems. 2. Disable wifi via the button on my laptop 3. Hibernate 4. Switch on and come out of hibernate 5. Try to use OOo again - as soon as try to edit a document (even change one character or cell), it crashes. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Maybe I have another data point, and not just a me too... I have been struggling with OpenOffice crashes for a long time now on one PC running 10.04 (my little netbook on Ubuntu 9.10 is fine). I've tried both Ubuntu and vanilla version of OOo with the same effect - swapping applications back to OOo after a length of time causes the crash. Yesterday I removed a slow Intel 5100 wifi card from my PC (this was an ill advised add-on). I had been struggling with the iwlagn wifi driver being unreliable for ages, and finally got round to rewiring to get a direct ethernet connection from my router. Anyway, for the first time in months I have run all day long without an OpenOffice crash. With multiple documents open, with all the activities I do still being done. Really could this be related to a piece of network hardware? This might explain why people are seeing different results on different machines - a different wifi card, or different driver version perhaps. Maybe OOo or one of its components tries to chat to the network unnecessarily during certain events and it gets confused. Either way, I hope my luck holds out. I don't know if just disabling the wifi would have the same effect, but that might be a worthwhile test for somebody out there. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Hi All, Limited debugging experience here but will add my 2p worth in case it's relevant. For me these crashes seem to happen more frequently during heavy disk activity. Just happened whilst saving a document and dropbox was starting up/scanning. My system is running 10.04, ext4 and encrypted home too. This bug is new to 10.04 (openoffice version), had ext4 and encrypted home on 9.10 too. Cheers B -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
No news here. Recently I installed OO Beta 3.3.0 packages directly from openoffice.org but the symptom remains the same: 1. Open any document in writer, calc, etc. (no matter if it is an MS office or open document) 2. Let it rest for a while. (30 mins ~ 4h) 3. Continue working (bring it back to focus and press a single key) 4. It will crash. S -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Brendan_P's experience is very similar to my original experience as reported at the top of this bug. Meanwhile we have several desktops and laptops running 9.10 and they never have this problem. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
** Changed in: openoffice.org (Ubuntu) Status: New = Confirmed -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I had been trying that the last few days.The Openoffice *.deb packages crashed just as often. Haven't found anything interesting during debugging yet. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
No joy using valgrind as installed via apt-get, the switches recommended by Valgrinding OOo aren't all recognized so I ended up using this: cd /usr/bin valgrind --trace-children=yes --db-attach=yes ./soffice Unfortunately this doesn't always open OOo consistently and so I don't believe it will allow me to really simulate the problem. I will try now with GDB. IMHO the error message Simon detected above, really does not look like it is related to the problem, but perhaps the package maintainer could comment? Meanwhile, on the new machine, I can now reproduce the problem with 100% certainty. 1. Open (and work on) at least one OOo document (writer or calc). The document does not need to be large, for instance a 2-page writer document is sufficient. 2. Leaving the document open, hibernate the laptop from the shutdown menu 3. Resume the laptop from hibernate and then ALT-TAB to the OOo screen. Just as you start to try and do something on the document (even something as simple as scrolling down), OOo will bail. 4. As a contra-experiment, I CANNOT reproduce this behaviour on the new machine yet UNLESS I have first hibernated. This may be because I have not yet doing any large copy-pastes - but I HAVE been opening some very large spreadsheets, without problem. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I suggest you try debugging with the vanilla OpenOffice at OpenOffice.org, it should pop up letting you report a bug with more debugging info if it crashes. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Bryan, by vanilla OpenOffice, do you mean the .deb from this page: http://download.openoffice.org/other.html ? -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 579966] Re: OpenOffice crashes with high frequency
Yup, that's it. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
On the new machine I have found that the first time I use OpenOffice after resume from hibernate, it is guaranteed to crash in this way. Note that I always have some .doc documents open with Hibernation at the point of hibernation. Meanwhile I have installed Valgrind and will try debugging OpenOffice in order to catch the crash as Simon did. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Hi, I have been trying to debug this with gdb or valgrind (following this recipe http://www.kegel.com/openoffice/valgrindingOOo.html) in the last couple of days. I am not sure if I am capturing lots of false positives but here what I just received after another crash: (gdb) list 1 /build/buildd/openoffice.org-3.2.0/ooo-build-3-2-0-10/build/OOO320_m12/transex3/source/help/HelpLinker.cxx: No such file or directory. in /build/buildd/openoffice.org-3.2.0/ooo-build-3-2-0-10/build/OOO320_m12/transex3/source/help/HelpLinker.cxx Googling for that bring up brings up a few hits mentioning that this file heed been moved to another location. Though, not sure if it is related. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Hi, I have now been able to reproduce this behaviour on another laptop, a brand new Acer Travelmate TM8517-944G32Mn. 4Gb of RAM, 9Gb of Swap, oodles of space on a 7200RPM disk. Filesystem ext4 with encrypted home directory - just like the first laptop. I am ALMOST certain now that it only happens after a resume from hibernate. On the first laptop (on which I originally reported this bug), I tend to hibernate and resume many times - I may only perform a full restart once every two weeks. Now, on the new laptop, because I have not switched all my workspaces over to it yet, I was not doing a lot of work so I just performed a full shutdown every time. Only once I started using hibernate, did this problem occur. Note: it did not occur the first few times I used hibernate, so it seems like hibernation is a necessary but not sufficient condition. Simon, would you mind pointing me to instructions for running ooffice with gdb activated, so that I can produce a report similar to yours on each machine? -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
I can confirm this bug report: I experience the exact same behavior. At least once every two hours it will crash. Sometimes it crashes when bringing a window back to focus or opening another file. In other times it will bring up the recovery dialog when opening a file. That is when you realize that it must have crashed again some time before. I know it is hard to reproduce reliably. Use it normally is probably the best advise to give. My system parameters are almost the same as Camaron's. I also have an encryped fs in use. The only exceptions are: 2.6.32-22-generic #36-Ubuntu SMP de_DE.utf8 I let it crash with gdb activated (see attachment). ** Attachment added: gdb-oocalc-100622-01.txt http://launchpadlibrarian.net/50726538/gdb-oocalc-100622-01.txt -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
** Changed in: openoffice.org (Ubuntu) Status: Expired = New -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
Dear Bryan, I am only providing feedback now as Launchpad did not notify me of your post. Let me respond to your points one-by-one. We can only debug and fix crashes one at a time (there are at least two if not more in this report). There is only one crash scenario mentioned here. OpenOffice will crash at least once for every two hours of use. . We are trialling a rollout of Ubuntu to replace WinXP desktops... until this issue is dealt with we will be using 9.10 for the trials as OpenOffice is just intolerable with this problem. This bug report is too vaque to be useful in it's current state. The bug report is not vague, the problem itself is difficult to isolate. I asked a colleague using 10.04 on a Lenovo laptop (which had previously run 8.10 without a hitch) if he was suffering from the same problem since his clean install of 10.04 and he confirmed that he was. Unfortunately that laptop was stolen before we were able to try and identify any common factors. If a crash occurs, try doing the same thing again to see if it will occur again. To cause a crash, I just have to USE OPENOFFICE NORMALLY. The factors I mentioned in the previous post will increase the chance of a crash, but they will not guarantee it. Nor will eliminating these factors guarantee that the bug will not happen. If it is please post how you reproduced it here, in a step by step manner. As explained above, there is unfortunately no step by step manner that I can identify... 1. Every single day, I work with OpenOffice. 2. I tend to open/edit existing files more than I will create completely new files. I also open a significant number of files downloaded from Firefox to a temporary directory. 3. On average I have 2-6 files open at any one time. Mainly .doc, and .xls, but also .odt, .docx and .ppt. 4. At some point when I perform one of the following operations, the crash will occur: a. Open an existing file b. Return to editing an already-open file which had not been in the foreground for a while. c. Perform a hefty operation such as copying a lot of text from one document to another, or editing a large table. 5. Given the above I suspect that the problem may be memory-related. As the machine has 2Gb RAM and 4Gb swap, and does not tend to suffer memory-related crashes on any other apps, I further suspect that the problem may be to do with OpenOffice's internal memory management, perhaps its JVM. Please also include files if possible. Thanks! I included the apport-generated bug report with the original bug report. What other specific files do you require? The problem occurs with ANY document files I edit, they can be small or large, I have never been able to identify one specific file or type of file which causes the crash. I would be happy to activate debug logging in OpenOffice for a day so that I can catch the crash as it happens. If this is possible please point me to instructions on how to activate it, and subsequently access the log files so that I can attach them here. -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help. ** Changed in: openoffice.org (Ubuntu) Status: Incomplete = Expired -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 579966] Re: OpenOffice crashes with high frequency
We can only debug and fix crashes one at a time (there are at least two if not more in this report). This bug report is too vaque to be useful in it's current state. If a crash occurs, try doing the same thing again to see if it will occur again. If it is please post how you reproduced it here, in a step by step manner. Please also include files if possible. Thanks! ** Changed in: openoffice.org (Ubuntu) Status: New = Incomplete -- OpenOffice crashes with high frequency https://bugs.launchpad.net/bugs/579966 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
