Re: [VoiceOps] Charter/Spectrum Port Out?

[chris]

Yeah agreed it makes a lot of difference when you've been through it before
and have a lot of experience with many of the usual complaints / disputes
and how to eacalate things with npac or fcc when necessary. There's also
some nuances if your porting from certain carriers often you learn their
processes and how they usually act which can sometimes help too.

It's not the most fun thing to do but it's unfortunately not too uncommon
to have to deal with it occasionally.

On Wed, Jul 15, 2020, 3:50 PM Ross Tajvar  wrote:

> I've done the same thing with Bandwidth before. A capable porting team
> makes a big difference.
>
> On Wed, Jul 15, 2020, 2:51 PM chris  wrote:
>
>>
>> Glad we could help you sort through this. We know how painful these
>> situations can be sometimes :)
>>
>> chris
>>
>> On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
>> voiceops@voiceops.org> wrote:
>>
>>> Finally got this sorted out thanks to Chris at Vilario.
>>> They were able to grab the numbers from Charter when voip.ms couldn't.
>>> After they grabbed the numbers, they allowed the broken voip.ms porting
>>> team to pull in the numbers over.
>>>
>>> -A
>>>
>>>
>>> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
>>> wrote:
>>>
 Is there anyone at Charter/Spectrum (Oregon area) that can help with a
 port out?

 It's been rejected 5 times now.
 Every time I call in, the rep gives me a slightly different variation
 of the address to re-submit.

 The winning carrier keeps getting rejected and asks for a CSR copy.
 Charter/Spectrum flat-out tells me "we don't do CSR reports for small
 business customers" and then proceeds to give me a slightly different
 version of the address every time I call in.

 They absolutely refuse to let me talk to or communicate with the team
 that actually makes the accept/reject decision to find out why.  They
 simply say "it was rejected because of the address".

 I've spent hours on the phone over the last few weeks and I'm getting
 nowhere.

 Thanks,

 -A


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Re: [VoiceOps] Charter/Spectrum Port Out?

[Ross Tajvar]

I've done the same thing with Bandwidth before. A capable porting team
makes a big difference.

On Wed, Jul 15, 2020, 2:51 PM chris  wrote:

>
> Glad we could help you sort through this. We know how painful these
> situations can be sometimes :)
>
> chris
>
> On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
> voiceops@voiceops.org> wrote:
>
>> Finally got this sorted out thanks to Chris at Vilario.
>> They were able to grab the numbers from Charter when voip.ms couldn't.
>> After they grabbed the numbers, they allowed the broken voip.ms porting
>> team to pull in the numbers over.
>>
>> -A
>>
>>
>> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
>> wrote:
>>
>>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>>> port out?
>>>
>>> It's been rejected 5 times now.
>>> Every time I call in, the rep gives me a slightly different variation of
>>> the address to re-submit.
>>>
>>> The winning carrier keeps getting rejected and asks for a CSR copy.
>>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>>> business customers" and then proceeds to give me a slightly different
>>> version of the address every time I call in.
>>>
>>> They absolutely refuse to let me talk to or communicate with the team
>>> that actually makes the accept/reject decision to find out why.  They
>>> simply say "it was rejected because of the address".
>>>
>>> I've spent hours on the phone over the last few weeks and I'm getting
>>> nowhere.
>>>
>>> Thanks,
>>>
>>> -A
>>>
>>>
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Re: [VoiceOps] Charter/Spectrum Port Out?

[chris]

Glad we could help you sort through this. We know how painful these
situations can be sometimes :)

chris

On Wed, Jul 15, 2020 at 2:33 PM Aaron C. de Bruyn via VoiceOps <
voiceops@voiceops.org> wrote:

> Finally got this sorted out thanks to Chris at Vilario.
> They were able to grab the numbers from Charter when voip.ms couldn't.
> After they grabbed the numbers, they allowed the broken voip.ms porting
> team to pull in the numbers over.
>
> -A
>
>
> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
> wrote:
>
>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>> port out?
>>
>> It's been rejected 5 times now.
>> Every time I call in, the rep gives me a slightly different variation of
>> the address to re-submit.
>>
>> The winning carrier keeps getting rejected and asks for a CSR copy.
>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>> business customers" and then proceeds to give me a slightly different
>> version of the address every time I call in.
>>
>> They absolutely refuse to let me talk to or communicate with the team
>> that actually makes the accept/reject decision to find out why.  They
>> simply say "it was rejected because of the address".
>>
>> I've spent hours on the phone over the last few weeks and I'm getting
>> nowhere.
>>
>> Thanks,
>>
>> -A
>>
>>
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Aaron C. de Bruyn via VoiceOps]

Finally got this sorted out thanks to Chris at Vilario.
They were able to grab the numbers from Charter when voip.ms couldn't.
After they grabbed the numbers, they allowed the broken voip.ms porting
team to pull in the numbers over.

-A


On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
wrote:

> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
> port out?
>
> It's been rejected 5 times now.
> Every time I call in, the rep gives me a slightly different variation of
> the address to re-submit.
>
> The winning carrier keeps getting rejected and asks for a CSR copy.
> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
> business customers" and then proceeds to give me a slightly different
> version of the address every time I call in.
>
> They absolutely refuse to let me talk to or communicate with the team that
> actually makes the accept/reject decision to find out why.  They simply say
> "it was rejected because of the address".
>
> I've spent hours on the phone over the last few weeks and I'm getting
> nowhere.
>
> Thanks,
>
> -A
>
>
>
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Aaron C. de Bruyn via VoiceOps]

After getting some solid advice from a handful of people on the list, I
called Charter and said "Ok--I give up.  If you can't help me, I guess I'll
see if NPAC or the FCC can help sort this out."

They replied "Just sign a LOI with voip.ms and have *them* pull the CSR".

I forwarded the message on to voip.ms and they acted like it was a novel
concept.

The previous 6 port attempts all were rejected within 45-90 minutes.  This
attempt has been "processing" for 6 hours now.
Hopefully that's a good sign.

I've ported numbers between a lot of carriers over the last 10 years and
Comcast is the only one that has me sign an LOA and include a copy of the
losing carriers bill.
All the other providers just ask for a copy of the bill and have no trouble.

This is the second batch of numbers I've ported away from Charter/Spectrum
when they doubled the price of their phone service when I upgraded to a
faster cable plan.
The first batch had zero problems when I submitted a copy of the bill, but
this one they've dug in their heels and don't want to let 'em go.

-A

On Thu, Jun 18, 2020 at 2:55 PM jd  wrote:

> I’m having this same issue with ringcentral, nobody is answering me and
> they’re claiming to not even see the port request, it’s just rejected.
>
>
>
> There must be better protection here, ringcentral is raking in a lot of
> money on something that isn’t used and they know it..
>
>
>
> *From:* VoiceOps [mailto:voiceops-boun...@voiceops.org] *On Behalf Of *Aaron
> C. de Bruyn via VoiceOps
> *Sent:* Wednesday, June 17, 2020 10:56 AM
> *To:* voiceops@voiceops.org
> *Subject:* [VoiceOps] Charter/Spectrum Port Out?
>
>
>
> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
> port out?
>
>
>
> It's been rejected 5 times now.
>
> Every time I call in, the rep gives me a slightly different variation of
> the address to re-submit.
>
>
>
> The winning carrier keeps getting rejected and asks for a CSR copy.
> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
> business customers" and then proceeds to give me a slightly different
> version of the address every time I call in.
>
>
>
> They absolutely refuse to let me talk to or communicate with the team that
> actually makes the accept/reject decision to find out why.  They simply say
> "it was rejected because of the address".
>
>
>
> I've spent hours on the phone over the last few weeks and I'm getting
> nowhere.
>
>
>
> Thanks,
>
>
>
> -A
>
>
>
>
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Paul Timmins]

Have you guys filed a State PUC complaint? I've seen same day resolution 
on that stuff sometimes.


On 6/18/20 5:48 PM, jd wrote:


I’m having this same issue with ringcentral, nobody is answering me 
and they’re claiming to not even see the port request, it’s just rejected.


There must be better protection here, ringcentral is raking in a lot 
of money on something that isn’t used and they know it..


*From:*VoiceOps [mailto:voiceops-boun...@voiceops.org] *On Behalf Of 
*Aaron C. de Bruyn via VoiceOps

*Sent:* Wednesday, June 17, 2020 10:56 AM
*To:* voiceops@voiceops.org
*Subject:* [VoiceOps] Charter/Spectrum Port Out?

Is there anyone at Charter/Spectrum (Oregon area) that can help with a 
port out?


It's been rejected 5 times now.

Every time I call in, the rep gives me a slightly different variation 
of the address to re-submit.


The winning carrier keeps getting rejected and asks for a CSR copy.  
Charter/Spectrum flat-out tells me "we don't do CSR reports for small 
business customers" and then proceeds to give me a slightly different 
version of the address every time I call in.


They absolutely refuse to let me talk to or communicate with the team 
that actually makes the accept/reject decision to find out why.  They 
simply say "it was rejected because of the address".


I've spent hours on the phone over the last few weeks and I'm getting 
nowhere.


Thanks,

-A


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Re: [VoiceOps] Charter/Spectrum Port Out?

[jd]

I’m having this same issue with ringcentral, nobody is answering me and they’re 
claiming to not even see the port request, it’s just rejected.



There must be better protection here, ringcentral is raking in a lot of 
money on something that isn’t used and they know it..



From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Aaron C. 
de Bruyn via VoiceOps
Sent: Wednesday, June 17, 2020 10:56 AM
To: voiceops@voiceops.org
Subject: [VoiceOps] Charter/Spectrum Port Out?



Is there anyone at Charter/Spectrum (Oregon area) that can help with a port 
out?



It's been rejected 5 times now.

Every time I call in, the rep gives me a slightly different variation of the 
address to re-submit.



The winning carrier keeps getting rejected and asks for a CSR copy. 
Charter/Spectrum flat-out tells me "we don't do CSR reports for small 
business customers" and then proceeds to give me a slightly different 
version of the address every time I call in.



They absolutely refuse to let me talk to or communicate with the team that 
actually makes the accept/reject decision to find out why.  They simply say 
"it was rejected because of the address".



I've spent hours on the phone over the last few weeks and I'm getting 
nowhere.



Thanks,



-A





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Re: [VoiceOps] Charter/Spectrum Port Out?

[Alex Balashov]

+1

On 6/17/20 4:23 PM, Ross Tajvar wrote:
Sounds like they're jerking you around, and it's time to file a 
complaint with the FCC.


On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps 
mailto:voiceops@voiceops.org>> wrote:


Someone messaged me off-list.  I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use
to protect the voice services.
They ignore it.  It keeps getting kicked back as rejected due to the
address.
I've called them 15 times over the last few weeks and been given 15
different ways of supplying the address.
City/State in all caps, with or without a comma between them.  OR vs Ore
Combinations of the billing address verses the service address.  One
asked us to add a second address line with the text 'CBN'...

All this to avoid them jacking the price by $25/line.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn
mailto:aa...@heyaaron.com>> wrote:

Is there anyone at Charter/Spectrum (Oregon area) that can help
with a port out?

It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different
variation of the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR
copy.  Charter/Spectrum flat-out tells me "we don't do CSR
reports for small business customers" and then proceeds to give
me a slightly different version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the
team that actually makes the accept/reject decision to find out
why.  They simply say "it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm
getting nowhere.

Thanks,

-A


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--
Alex Balashov | Principal | Evariste Systems LLC

Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free)
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Shawn L via VoiceOps]

Or the appropriate Public Service Commission.  Usually when we have to do that, 
the other carrier gets it fixed pretty quickly.
 

-Original Message-
From: "Ross Tajvar" 
Sent: Wednesday, June 17, 2020 4:23pm
To: "Aaron C. de Bruyn" 
Cc: "VoiceOps" 
Subject: Re: [VoiceOps] Charter/Spectrum Port Out?



Sounds like they're jerking you around, and it's time to file a complaint with 
the FCC.


On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <[ 
voiceops@voiceops.org ]( mailto:voiceops@voiceops.org )> wrote:
Someone messaged me off-list.  I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use to protect 
the voice services.
They ignore it.  It keeps getting kicked back as rejected due to the address.
I've called them 15 times over the last few weeks and been given 15 different 
ways of supplying the address.
City/State in all caps, with or without a comma between them.  OR vs Ore
Combinations of the billing address verses the service address.  One asked us 
to add a second address line with the text 'CBN'...
All this to avoid them jacking the price by $25/line.
-A


On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn <[ aa...@heyaaron.com ]( 
mailto:aa...@heyaaron.com )> wrote:
Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?
It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different variation of the 
address to re-submit.
The winning carrier keeps getting rejected and asks for a CSR copy.  
Charter/Spectrum flat-out tells me "we don't do CSR reports for small business 
customers" and then proceeds to give me a slightly different version of the 
address every time I call in.
They absolutely refuse to let me talk to or communicate with the team that 
actually makes the accept/reject decision to find out why.  They simply say "it 
was rejected because of the address".
I've spent hours on the phone over the last few weeks and I'm getting nowhere.
Thanks,
-A___
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Matthew Yaklin]

Cannot the actual customer of the numbers call them up and complain? Ask for a 
supervisor and chew them out?


Matthew Yaklin
Network Engineer
FirstLight
359 Corporate Drive │ Portsmouth, NH 03801
Mobile 603-845-5031
myak...@firstlight.net | www.firstlight.net
This email may contain FirstLight confidential and/or privileged information. 
If you are not the intended recipient, you are directed
not to read, disclose or otherwise use this transmission and to immediately 
delete same. Delivery of this message is not intended
to waive any applicable privileges.



From: VoiceOps  on behalf of Ross Tajvar 

Sent: Wednesday, June 17, 2020 4:23 PM
To: Aaron C. de Bruyn 
Cc: VoiceOps 
Subject: Re: [VoiceOps] Charter/Spectrum Port Out?

Sounds like they're jerking you around, and it's time to file a complaint with 
the FCC.

On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps 
mailto:voiceops@voiceops.org>> wrote:
Someone messaged me off-list.  I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use to protect 
the voice services.
They ignore it.  It keeps getting kicked back as rejected due to the address.
I've called them 15 times over the last few weeks and been given 15 different 
ways of supplying the address.
City/State in all caps, with or without a comma between them.  OR vs Ore
Combinations of the billing address verses the service address.  One asked us 
to add a second address line with the text 'CBN'...

All this to avoid them jacking the price by $25/line.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
mailto:aa...@heyaaron.com>> wrote:
Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out?

It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different variation of the 
address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy.  
Charter/Spectrum flat-out tells me "we don't do CSR reports for small business 
customers" and then proceeds to give me a slightly different version of the 
address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that 
actually makes the accept/reject decision to find out why.  They simply say "it 
was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting nowhere.

Thanks,

-A


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Re: [VoiceOps] Charter/Spectrum Port Out?

[Ross Tajvar]

Sounds like they're jerking you around, and it's time to file a complaint
with the FCC.

On Wed, Jun 17, 2020, 4:20 PM Aaron C. de Bruyn via VoiceOps <
voiceops@voiceops.org> wrote:

> Someone messaged me off-list.  I should have been clearer.
> We *have* included a copy of the bill and their 4-digit PIN they use to
> protect the voice services.
> They ignore it.  It keeps getting kicked back as rejected due to the
> address.
> I've called them 15 times over the last few weeks and been given 15
> different ways of supplying the address.
> City/State in all caps, with or without a comma between them.  OR vs Ore
> Combinations of the billing address verses the service address.  One asked
> us to add a second address line with the text 'CBN'...
>
> All this to avoid them jacking the price by $25/line.
>
> -A
>
> On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
> wrote:
>
>> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
>> port out?
>>
>> It's been rejected 5 times now.
>> Every time I call in, the rep gives me a slightly different variation of
>> the address to re-submit.
>>
>> The winning carrier keeps getting rejected and asks for a CSR copy.
>> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
>> business customers" and then proceeds to give me a slightly different
>> version of the address every time I call in.
>>
>> They absolutely refuse to let me talk to or communicate with the team
>> that actually makes the accept/reject decision to find out why.  They
>> simply say "it was rejected because of the address".
>>
>> I've spent hours on the phone over the last few weeks and I'm getting
>> nowhere.
>>
>> Thanks,
>>
>> -A
>>
>>
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Re: [VoiceOps] Charter/Spectrum Port Out?

[Aaron C. de Bruyn via VoiceOps]

Someone messaged me off-list.  I should have been clearer.
We *have* included a copy of the bill and their 4-digit PIN they use to
protect the voice services.
They ignore it.  It keeps getting kicked back as rejected due to the
address.
I've called them 15 times over the last few weeks and been given 15
different ways of supplying the address.
City/State in all caps, with or without a comma between them.  OR vs Ore
Combinations of the billing address verses the service address.  One asked
us to add a second address line with the text 'CBN'...

All this to avoid them jacking the price by $25/line.

-A

On Wed, Jun 17, 2020 at 10:55 AM Aaron C. de Bruyn 
wrote:

> Is there anyone at Charter/Spectrum (Oregon area) that can help with a
> port out?
>
> It's been rejected 5 times now.
> Every time I call in, the rep gives me a slightly different variation of
> the address to re-submit.
>
> The winning carrier keeps getting rejected and asks for a CSR copy.
> Charter/Spectrum flat-out tells me "we don't do CSR reports for small
> business customers" and then proceeds to give me a slightly different
> version of the address every time I call in.
>
> They absolutely refuse to let me talk to or communicate with the team that
> actually makes the accept/reject decision to find out why.  They simply say
> "it was rejected because of the address".
>
> I've spent hours on the phone over the last few weeks and I'm getting
> nowhere.
>
> Thanks,
>
> -A
>
>
>
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[VoiceOps] Charter/Spectrum Port Out?

[Aaron C. de Bruyn via VoiceOps]

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port
out?

It's been rejected 5 times now.
Every time I call in, the rep gives me a slightly different variation of
the address to re-submit.

The winning carrier keeps getting rejected and asks for a CSR copy.
Charter/Spectrum flat-out tells me "we don't do CSR reports for small
business customers" and then proceeds to give me a slightly different
version of the address every time I call in.

They absolutely refuse to let me talk to or communicate with the team that
actually makes the accept/reject decision to find out why.  They simply say
"it was rejected because of the address".

I've spent hours on the phone over the last few weeks and I'm getting
nowhere.

Thanks,

-A
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