Re: [WISPA] Resends of TowerCoverage Website Submissions
Jim, Don't you think you might be hurting your chances of hiring someone really good by requiring them to commute to your office? Many developers would work fine from home and might want to live in a bigger city instead of in a more rural area where your office is. On Thu, Apr 20, 2017 at 9:31 AM, Jim Patient <jpati...@linktechs.net> wrote: > We don’t want “outside” help. We aren’t going to contract anything out. > We have hired more of our own programmers and are still looking for more. > The new UI is about to go live. Just a couple small things left to do. > > > > https://stlouis.craigslist.org/web/6094712587.html > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Judd Dare > *Sent:* Wednesday, June 29, 2016 1:14 PM > > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > I've been telling Jim the same thing for a long time. You've worded it > better than me. Their UI/UX needs some serious outside help, but while they > claim to be open to suggestions, they won't hire the help, or maybe they > just don't understand the difference they'd achieve with a quality user > experience. > > I think they are stuck in the 90's when it comes to web design and layout. > > I don't foresee this changing anytime soon. > > Judd > > > > On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com> wrote: > > I don't have all of the answers, but there are people that do web > page design to make it more intuitive. Here are some examples: > > http://www.creativebloq.com/web-design/5-ways-make-your- > web-designs-more-intuitive-91516938 > > http://www.designforfounders.com/web-app-ux/ > > I don't know how to do this, but there are consultants that do. The > functionality of TowerCoverage is there, but the user interface is lacking. > > You can complain about people not reading directions or you can make its > easier to read the directions - or make the flow so that they don't even > need to read the directions. The best sites guide people along with > different pages for different steps - don't put too much information on > each page. > > We spend an inordinate amount of time with people that just don't 'get' > what the EUS form wants them to do. We find that they don't why they need > to move the pin to their location or have no idea what Captcha is. > > We could spend the money to have someone write (and maintain) a page to > work with the API, but that's what we pay TowerCoverage for. > > The back end is there, now it just needs a better user interface. Often > the people writing web site backends are not the same people writing the > front end, it's a whole different way of thinking. > > We give you the ability to edit the text in the landing page they get to > explain what happens next. You can also edit the text on the title of the > iframe. If you’re using the API and have your own form then obviously you > can explain how it works there. Not much we can do about users that don’t > read the instructions and message text before just hitting back and > resubmitting. > > > > We’re open to suggestions on better ways to do things. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *James Wilson > *Sent:* Wednesday, June 29, 2016 10:00 AM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Could be the prospective customer is expecting an instant reply about > service availability and fills out the form and retries. > > I've watched people fill out the form. It's unintuitive and confuses a > lot of people. > > On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: > > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH
Re: [WISPA] Resends of TowerCoverage Website Submissions
We don’t want “outside” help. We aren’t going to contract anything out. We have hired more of our own programmers and are still looking for more. The new UI is about to go live. Just a couple small things left to do. https://stlouis.craigslist.org/web/6094712587.html From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Judd Dare Sent: Wednesday, June 29, 2016 1:14 PM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions I've been telling Jim the same thing for a long time. You've worded it better than me. Their UI/UX needs some serious outside help, but while they claim to be open to suggestions, they won't hire the help, or maybe they just don't understand the difference they'd achieve with a quality user experience. I think they are stuck in the 90's when it comes to web design and layout. I don't foresee this changing anytime soon. Judd On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com<mailto:ja...@ridgecomms.com>> wrote: I don't have all of the answers, but there are people that do web page design to make it more intuitive. Here are some examples: http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 http://www.designforfounders.com/web-app-ux/ I don't know how to do this, but there are consultants that do. The functionality of TowerCoverage is there, but the user interface is lacking. You can complain about people not reading directions or you can make its easier to read the directions - or make the flow so that they don't even need to read the directions. The best sites guide people along with different pages for different steps - don't put too much information on each page. We spend an inordinate amount of time with people that just don't 'get' what the EUS form wants them to do. We find that they don't why they need to move the pin to their location or have no idea what Captcha is. We could spend the money to have someone write (and maintain) a page to work with the API, but that's what we pay TowerCoverage for. The back end is there, now it just needs a better user interface. Often the people writing web site backends are not the same people writing the front end, it's a whole different way of thinking. We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 10:00 AM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net<mailto:jpati...@linktechs.net>> wrote: Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of Josh Luthman Sent: Tuesday, June 28, 2016 9:05 PM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net<mailto:ada...@amarillowireless.net>> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 __
Re: [WISPA] Resends of TowerCoverage Website Submissions
Ok, here is what we came up with. Login and go to My Account, under APIs click EUS API Templates. The map they see at the end will be the map ID you enter. To get your map ID just open the map you want to use and the last numbers in the URL is the map ID. Should be a drop down to select the map later but not there yet. Click the little question marks to see tool tips. Once you have the colors and options the way you want them, click show code. The needed HTML code will be generated. Copy and paste the code into a page on your website. You can test it before actually using it to see how it looks. Keep in mind this form uses the API system so API calls are counted as submissions are entered. The standard iframe does not count against API calls. We will be updating the wiki but not done yet. Now you don’t need a programmer to customize the look and feel of the form. You still have the option of doing your own programming though if you don’t like this one. Hope this helps. [cid:image001.png@01D03C92.EFCBD870] jpati...@linktechs.net<mailto:jpati...@linktechs.net> www.LinkTechs.net<http://www.linktechs.net/> | www.TowerCoverage.com<http://www.towercoverage.com/> [usa_flag] Phone: 314-735-0270 FAX: 636-660-1534 [canada_flag]Phone: 647-725-7011 From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of James Wilson Sent: Monday, July 11, 2016 2:23 PM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Can't wait, thanks in advance! On Jul 11, 2016 2:55 PM, "Jim Patient" <jpati...@linktechs.net<mailto:jpati...@linktechs.net>> wrote: I have one of the programmers working on this. We are going to build templates that are customizable for your websites. You will be able to download them free. You will have a number of different options to choose from. The templates will need to be loaded on your webserver and use the API system to push the data into towercoverage.com<http://towercoverage.com>. I don’t have an ETA for completion just yet. There is a lot of programming work to do to integrate this with your multimap. Hopefully a week or 2 to get one to test with. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 11:54 AM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions I don't have all of the answers, but there are people that do web page design to make it more intuitive. Here are some examples: http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 http://www.designforfounders.com/web-app-ux/ I don't know how to do this, but there are consultants that do. The functionality of TowerCoverage is there, but the user interface is lacking. You can complain about people not reading directions or you can make its easier to read the directions - or make the flow so that they don't even need to read the directions. The best sites guide people along with different pages for different steps - don't put too much information on each page. We spend an inordinate amount of time with people that just don't 'get' what the EUS form wants them to do. We find that they don't why they need to move the pin to their location or have no idea what Captcha is. We could spend the money to have someone write (and maintain) a page to work with the API, but that's what we pay TowerCoverage for. The back end is there, now it just needs a better user interface. Often the people writing web site backends are not the same people writing the front end, it's a whole different way of thinking. We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 10:00 AM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patie
Re: [WISPA] Resends of TowerCoverage Website Submissions
Can't wait, thanks in advance! On Jul 11, 2016 2:55 PM, "Jim Patient" <jpati...@linktechs.net> wrote: > I have one of the programmers working on this. We are going to build > templates that are customizable for your websites. You will be able to > download them free. You will have a number of different options to choose > from. The templates will need to be loaded on your webserver and use the > API system to push the data into towercoverage.com. > > > > I don’t have an ETA for completion just yet. There is a lot of > programming work to do to integrate this with your multimap. Hopefully a > week or 2 to get one to test with. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *James Wilson > *Sent:* Wednesday, June 29, 2016 11:54 AM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > I don't have all of the answers, but there are people that do web > page design to make it more intuitive. Here are some examples: > > > http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 > > http://www.designforfounders.com/web-app-ux/ > > I don't know how to do this, but there are consultants that do. The > functionality of TowerCoverage is there, but the user interface is lacking. > > You can complain about people not reading directions or you can make its > easier to read the directions - or make the flow so that they don't even > need to read the directions. The best sites guide people along with > different pages for different steps - don't put too much information on > each page. > > We spend an inordinate amount of time with people that just don't 'get' > what the EUS form wants them to do. We find that they don't why they need > to move the pin to their location or have no idea what Captcha is. > > We could spend the money to have someone write (and maintain) a page to > work with the API, but that's what we pay TowerCoverage for. > > The back end is there, now it just needs a better user interface. Often > the people writing web site backends are not the same people writing the > front end, it's a whole different way of thinking. > > We give you the ability to edit the text in the landing page they get to > explain what happens next. You can also edit the text on the title of the > iframe. If you’re using the API and have your own form then obviously you > can explain how it works there. Not much we can do about users that don’t > read the instructions and message text before just hitting back and > resubmitting. > > > > We’re open to suggestions on better ways to do things. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *James Wilson > *Sent:* Wednesday, June 29, 2016 10:00 AM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Could be the prospective customer is expecting an instant reply about > service availability and fills out the form and retries. > > I've watched people fill out the form. It's unintuitive and confuses a > lot of people. > > On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: > > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < > ada...@amarillowireless.net> wrote: > > We've never seen that. > > On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> > wrote: > > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API
Re: [WISPA] Resends of TowerCoverage Website Submissions
I have one of the programmers working on this. We are going to build templates that are customizable for your websites. You will be able to download them free. You will have a number of different options to choose from. The templates will need to be loaded on your webserver and use the API system to push the data into towercoverage.com. I don’t have an ETA for completion just yet. There is a lot of programming work to do to integrate this with your multimap. Hopefully a week or 2 to get one to test with. Jim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 11:54 AM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions I don't have all of the answers, but there are people that do web page design to make it more intuitive. Here are some examples: http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 http://www.designforfounders.com/web-app-ux/ I don't know how to do this, but there are consultants that do. The functionality of TowerCoverage is there, but the user interface is lacking. You can complain about people not reading directions or you can make its easier to read the directions - or make the flow so that they don't even need to read the directions. The best sites guide people along with different pages for different steps - don't put too much information on each page. We spend an inordinate amount of time with people that just don't 'get' what the EUS form wants them to do. We find that they don't why they need to move the pin to their location or have no idea what Captcha is. We could spend the money to have someone write (and maintain) a page to work with the API, but that's what we pay TowerCoverage for. The back end is there, now it just needs a better user interface. Often the people writing web site backends are not the same people writing the front end, it's a whole different way of thinking. We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 10:00 AM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net<mailto:jpati...@linktechs.net>> wrote: Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of Josh Luthman Sent: Tuesday, June 28, 2016 9:05 PM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net<mailto:ada...@amarillowireless.net>> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wisp
Re: [WISPA] Resends of TowerCoverage Website Submissions
Hey some dude, we can provide service to your address. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Jun 29, 2016 2:15 PM, "James Wilson" <ja...@ridgecomms.com> wrote: > Wosh it would, it's almlst there as far as functionality. Get the UI > fixed, and make it work on mobile devices and it would be great! > On Jun 29, 2016 2:13 PM, "Judd Dare" <judd.d...@gmail.com> wrote: > >> I've been telling Jim the same thing for a long time. You've worded it >> better than me. Their UI/UX needs some serious outside help, but while they >> claim to be open to suggestions, they won't hire the help, or maybe they >> just don't understand the difference they'd achieve with a quality user >> experience. >> >> I think they are stuck in the 90's when it comes to web design and layout. >> >> I don't foresee this changing anytime soon. >> >> Judd >> >> On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com> wrote: >> >>> I don't have all of the answers, but there are people that do web >>> page design to make it more intuitive. Here are some examples: >>> >>> >>> http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 >>> >>> http://www.designforfounders.com/web-app-ux/ >>> >>> I don't know how to do this, but there are consultants that do. The >>> functionality of TowerCoverage is there, but the user interface is lacking. >>> >>> You can complain about people not reading directions or you can make its >>> easier to read the directions - or make the flow so that they don't even >>> need to read the directions. The best sites guide people along with >>> different pages for different steps - don't put too much information on >>> each page. >>> >>> We spend an inordinate amount of time with people that just don't 'get' >>> what the EUS form wants them to do. We find that they don't why they need >>> to move the pin to their location or have no idea what Captcha is. >>> >>> We could spend the money to have someone write (and maintain) a page to >>> work with the API, but that's what we pay TowerCoverage for. >>> >>> The back end is there, now it just needs a better user interface. Often >>> the people writing web site backends are not the same people writing the >>> front end, it's a whole different way of thinking. >>> >>> We give you the ability to edit the text in the landing page they get to >>> explain what happens next. You can also edit the text on the title of the >>> iframe. If you’re using the API and have your own form then obviously you >>> can explain how it works there. Not much we can do about users that don’t >>> read the instructions and message text before just hitting back and >>> resubmitting. >>> >>> >>> >>> We’re open to suggestions on better ways to do things. >>> >>> >>> >>> Jim >>> >>> >>> >>> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On >>> Behalf Of *James Wilson >>> *Sent:* Wednesday, June 29, 2016 10:00 AM >>> *To:* WISPA General List <wireless@wispa.org> >>> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions >>> >>> >>> >>> Could be the prospective customer is expecting an instant reply about >>> service availability and fills out the form and retries. >>> >>> I've watched people fill out the form. It's unintuitive and confuses a >>> lot of people. >>> >>> On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: >>> >>> Take a look at your EUS data. Lanich hit submit 3 times about 30 >>> seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a >>> single submission. >>> >>> >>> >>> When a customer goes back to submit again they would need to re-captia >>> so it’s not like they can just click and click again. >>> >>> >>> >>> Jim >>> >>> >>> >>> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On >>> Behalf Of *Josh Luthman >>> *Sent:* Tuesday, June 28, 2016 9:05 PM >>> *To:* WISPA General List <wireless@wispa.org> >>> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions >>> >>&g
Re: [WISPA] Resends of TowerCoverage Website Submissions
Wosh it would, it's almlst there as far as functionality. Get the UI fixed, and make it work on mobile devices and it would be great! On Jun 29, 2016 2:13 PM, "Judd Dare" <judd.d...@gmail.com> wrote: > I've been telling Jim the same thing for a long time. You've worded it > better than me. Their UI/UX needs some serious outside help, but while they > claim to be open to suggestions, they won't hire the help, or maybe they > just don't understand the difference they'd achieve with a quality user > experience. > > I think they are stuck in the 90's when it comes to web design and layout. > > I don't foresee this changing anytime soon. > > Judd > > On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com> wrote: > >> I don't have all of the answers, but there are people that do web >> page design to make it more intuitive. Here are some examples: >> >> >> http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 >> >> http://www.designforfounders.com/web-app-ux/ >> >> I don't know how to do this, but there are consultants that do. The >> functionality of TowerCoverage is there, but the user interface is lacking. >> >> You can complain about people not reading directions or you can make its >> easier to read the directions - or make the flow so that they don't even >> need to read the directions. The best sites guide people along with >> different pages for different steps - don't put too much information on >> each page. >> >> We spend an inordinate amount of time with people that just don't 'get' >> what the EUS form wants them to do. We find that they don't why they need >> to move the pin to their location or have no idea what Captcha is. >> >> We could spend the money to have someone write (and maintain) a page to >> work with the API, but that's what we pay TowerCoverage for. >> >> The back end is there, now it just needs a better user interface. Often >> the people writing web site backends are not the same people writing the >> front end, it's a whole different way of thinking. >> >> We give you the ability to edit the text in the landing page they get to >> explain what happens next. You can also edit the text on the title of the >> iframe. If you’re using the API and have your own form then obviously you >> can explain how it works there. Not much we can do about users that don’t >> read the instructions and message text before just hitting back and >> resubmitting. >> >> >> >> We’re open to suggestions on better ways to do things. >> >> >> >> Jim >> >> >> >> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On >> Behalf Of *James Wilson >> *Sent:* Wednesday, June 29, 2016 10:00 AM >> *To:* WISPA General List <wireless@wispa.org> >> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions >> >> >> >> Could be the prospective customer is expecting an instant reply about >> service availability and fills out the form and retries. >> >> I've watched people fill out the form. It's unintuitive and confuses a >> lot of people. >> >> On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: >> >> Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds >> apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single >> submission. >> >> >> >> When a customer goes back to submit again they would need to re-captia so >> it’s not like they can just click and click again. >> >> >> >> Jim >> >> >> >> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On >> Behalf Of *Josh Luthman >> *Sent:* Tuesday, June 28, 2016 9:05 PM >> *To:* WISPA General List <wireless@wispa.org> >> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions >> >> >> >> Here's my example: >> >> http://imgur.com/PyRgVoh >> >> >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> >> On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < >> ada...@amarillowireless.net> wrote: >> >> We've never seen that. >> >> On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> >> wrote: >> >> Is anyone else getting duplicates or triplicates of th
Re: [WISPA] Resends of TowerCoverage Website Submissions
I've been telling Jim the same thing for a long time. You've worded it better than me. Their UI/UX needs some serious outside help, but while they claim to be open to suggestions, they won't hire the help, or maybe they just don't understand the difference they'd achieve with a quality user experience. I think they are stuck in the 90's when it comes to web design and layout. I don't foresee this changing anytime soon. Judd On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com> wrote: > I don't have all of the answers, but there are people that do web > page design to make it more intuitive. Here are some examples: > > > http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 > > http://www.designforfounders.com/web-app-ux/ > > I don't know how to do this, but there are consultants that do. The > functionality of TowerCoverage is there, but the user interface is lacking. > > You can complain about people not reading directions or you can make its > easier to read the directions - or make the flow so that they don't even > need to read the directions. The best sites guide people along with > different pages for different steps - don't put too much information on > each page. > > We spend an inordinate amount of time with people that just don't 'get' > what the EUS form wants them to do. We find that they don't why they need > to move the pin to their location or have no idea what Captcha is. > > We could spend the money to have someone write (and maintain) a page to > work with the API, but that's what we pay TowerCoverage for. > > The back end is there, now it just needs a better user interface. Often > the people writing web site backends are not the same people writing the > front end, it's a whole different way of thinking. > > We give you the ability to edit the text in the landing page they get to > explain what happens next. You can also edit the text on the title of the > iframe. If you’re using the API and have your own form then obviously you > can explain how it works there. Not much we can do about users that don’t > read the instructions and message text before just hitting back and > resubmitting. > > > > We’re open to suggestions on better ways to do things. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *James Wilson > *Sent:* Wednesday, June 29, 2016 10:00 AM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Could be the prospective customer is expecting an instant reply about > service availability and fills out the form and retries. > > I've watched people fill out the form. It's unintuitive and confuses a > lot of people. > > On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: > > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < > ada...@amarillowireless.net> wrote: > > We've never seen that. > > On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> > wrote: > > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/lis
Re: [WISPA] Resends of TowerCoverage Website Submissions
I don't have all of the answers, but there are people that do web page design to make it more intuitive. Here are some examples: http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 http://www.designforfounders.com/web-app-ux/ I don't know how to do this, but there are consultants that do. The functionality of TowerCoverage is there, but the user interface is lacking. You can complain about people not reading directions or you can make its easier to read the directions - or make the flow so that they don't even need to read the directions. The best sites guide people along with different pages for different steps - don't put too much information on each page. We spend an inordinate amount of time with people that just don't 'get' what the EUS form wants them to do. We find that they don't why they need to move the pin to their location or have no idea what Captcha is. We could spend the money to have someone write (and maintain) a page to work with the API, but that's what we pay TowerCoverage for. The back end is there, now it just needs a better user interface. Often the people writing web site backends are not the same people writing the front end, it's a whole different way of thinking. We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *James Wilson *Sent:* Wednesday, June 29, 2016 10:00 AM *To:* WISPA General List <wireless@wispa.org> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Josh Luthman *Sent:* Tuesday, June 28, 2016 9:05 PM *To:* WISPA General List <wireless@wispa.org> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of James Wilson Sent: Wednesday, June 29, 2016 10:00 AM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net<mailto:jpati...@linktechs.net>> wrote: Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of Josh Luthman Sent: Tuesday, June 28, 2016 9:05 PM To: WISPA General List <wireless@wispa.org<mailto:wireless@wispa.org>> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net<mailto:ada...@amarillowireless.net>> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < > ada...@amarillowireless.net> wrote: > > We've never seen that. > > On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> > wrote: > > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
Cutlip was 1x Last night's Lanich was 3x. Here are the times I got the emails: Tue, 28 Jun 2016 14:46:51 Tue, 28 Jun 2016 14:47:30 Tue, 28 Jun 2016 14:48:16 Why was there only 1 API push for Lanich? Is it possible there's something going on in the web form for it to get multiple submissions? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Jun 29, 2016 at 10:49 AM, Jim Patient <jpati...@linktechs.net> wrote: > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < > ada...@amarillowireless.net> wrote: > > We've never seen that. > > On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> > wrote: > > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, June 28, 2016 9:05 PM To: WISPA General List <wireless@wispa.org> Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net<mailto:ada...@amarillowireless.net>> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winterwrote: > We've never seen that. > On Jun 28, 2016 8:59 PM, "Josh Luthman" > wrote: > >> Is anyone else getting duplicates or triplicates of the email >> notifications? It seems to come and go. I really doubt customers are >> clicking it fast and it seems to come and go. There is only one API push >> which I believe confirms customers are only clicking it once. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> ___ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman"wrote: > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Resends of TowerCoverage Website Submissions
It's not happening to us right now, but it has happened in the past. On Jun 28, 2016 9:59 PM, "Josh Luthman"wrote: > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
[WISPA] Resends of TowerCoverage Website Submissions
Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless