: RE: [AI] terrible situation of nab and iWay helplines.
Dear Udit, Minar and Anirudh,
Just like George said, we would like to speak to you to know your specific
feedback. We will try to learn from it and improve our processes.
NAB Delhi Helpline has been running since 2006, it has been
If a representative does not know the answer, they can request a caller to
drop an email and expect the answer specifying the 5 business days. I think
this is an ideal way to deal in some situations.
On Sat, Jan 20, 2024 at 11:36 AM minar singh
wrote:
> Dear Prashant sir,
> It was in January
Dear Prashant sir,
It was in January 2021, the lady received my call and spoke to me rudely. I
was not a member of Access India that time because I had unsubscribed to
the mailing list temporarily so there was no platform for me to escalate.
It is ok to not know everything but the caller could
Dear Prashanth sir,
I have no experience with NAB helpline.
I had called the eyeway helpline once thats all.
coming to the opinions aird by Rohith and others:
yes it is understandable that they too are humans like us and they may not
have all the answers to the questions just like the earthlings
No help line can have answers to all the queries on Phone. It is very
demotivating for voluntary organizations and employees when we fail to
understand their limitations and challenges. We must acknowledge the voluntary
efforts of organizations.
Sent from
01
To: accessindia@accessindia.org.in <mailto:accessindia@accessindia.org.in>
Subject: Re: [AI] terrible situation of nab and iWay helplines.
Hi Udit,
Even i had a similar experience with NAB helpline. their representative was
rude to me on call. These people lack manners. These organisations wi
Hi all,
I'm sorry to read about your negative experiences. Pplease keep in mind
that the person on the other side of the line is also human and may not
have answers to all the questions we may have. I can understand it can be
frustrating at times, but try to be kind to the other person too. Be
speak this Monday say at 2 PM?
George
From: accessindia@accessindia.org.in On Behalf
Of anirudh rao
Sent: 20 January 2024 10:10
To: accessindia@accessindia.org.in
Subject: Re: [AI] terrible situation of nab and iWay helplines.
hi Udit,
I had a similar experience here in Bangalore
e list on 011
> 45500380 in the coming week anytime after 10 AM.
>
>
>
> Warm regards,
>
>
>
> George
>
>
>
> *From:* accessindia@accessindia.org.in *On
> Behalf Of *minar singh
> *Sent:* 20 January 2024 09:01
> *To:* accessindia@accessindia.org.in
> *Sub
Of minar singh
Sent: 20 January 2024 09:01
To: accessindia@accessindia.org.in
Subject: Re: [AI] terrible situation of nab and iWay helplines.
Hi Udit,
Even i had a similar experience with NAB helpline. their representative was
rude to me on call. These people lack manners. These organisations
Hi Udit,
Even i had a similar experience with NAB helpline. their representative was
rude to me on call. These people lack manners. These organisations will
never improve unless the government takes action.
On Fri, Jan 19, 2024 at 9:32 PM UDIT Pandey wrote:
> hi all,
> I am sharing my
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