Re: [AFMUG] Liability for customer security systems

2015-05-31 Thread Faisal Imtiaz
Hi Jay, Typically this type of liability is addressed by the Service Terms and Conditions.. the Warranty Clause.. e.g. see section # 6 of ours... http://terms.snappydsl.com//sa.pdf The jist of it is, we provide Internet service, which is not perfect, how you use it, is up to you, and if you

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Josh Luthman
We don't support their stove like we don't support their wireless router. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On May 31, 2015 2:14 PM, t...@nwohiobb.com wrote: Do any of you guys have policies for customer owned wireless routers if

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Stefan Englhardt
We have done it this way. Fixing the screws for vertical moves the antenna vertical.  Ursprüngliche Nachricht Von: Faisal Imtiaz fai...@snappytelecom.net Datum: 31.05.2015 13:59 (GMT+01:00) An: af@afmug.com Betreff: Re: [AFMUG] Mimosa Firmware Stefan, Take a closer look

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Faisal Imtiaz
Yeah.. I understand that is because the nut is a locking nut. I wonder if there was a lock washer instead, it would be be better. Regards. Faisal Imtiaz Snappy Internet Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email:

[AFMUG] Liability for customer security systems

2015-05-31 Thread Jay Weekley
We had a customer that purchased our service to monitor their security system since they don't have a traditional land line. This worries me since we have occasional outages in the area and it's on 900 MHz which we all know can go to pot at the drop of a hat. Has anyone had any problems with

Re: [AFMUG] Liability for customer security systems

2015-05-31 Thread Josh Luthman
You should have this in place for all your customers. You're not responsible for what happens if there's an outage. The exception being SLAs which bring in big bucks. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On May 31, 2015 1:18 PM, Jay

[AFMUG] Customer owned wireless routers

2015-05-31 Thread tim
Do any of you guys have policies for customer owned wireless routers if they dont get wireless routers from you? If you do whats your policy for this? Tim

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Josh Luthman
Offer both. Aim for the latter! Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On May 31, 2015 10:33 PM, Ken Hohhof af...@kwisp.com wrote: Don’t sell routers, lease them with support. *From:* Lewis Bergman lewis.berg...@gmail.com *Sent:*

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Keefe John
If they buy your router how much do you support it? Is that support free? On 5/31/2015 6:09 PM, Rory Conaway wrote: Our support ends at the cable that plugs into the router. If we see the connection be made. We are done and we suggest they buy ours. Considering that 80% of the customers

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Lewis Bergman
Jab charges I think On May 31, 2015 8:20 PM, Keefe John keefe...@ethoplex.com wrote: If they buy your router how much do you support it? Is that support free? On 5/31/2015 6:09 PM, Rory Conaway wrote: Our support ends at the cable that plugs into the router. If we see the connection be

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Rory Conaway
One time fee, unlimited warranty as long as they are on the system, we double the cost so AirGateway-LR’s are $60, AirRouter-HP’s $120. We stopped selling AirRouters. We also offer a long-range rubber-duckie antenna for an additional $20. What we save in tech support time is huge because we

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Ken Hohhof
Those of you who provide Mikrotik routers, do you run into customers insisting they must press the WPS button to set up their wireless printer, smart TV, etc. rather than typing in the WPA key? It does look like the new home oriented line of Mikrotiks have such a button. Personally, I detest

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Ken Hohhof
Don’t sell routers, lease them with support. From: Lewis Bergman Sent: Sunday, May 31, 2015 9:11 PM To: af@afmug.com Subject: Re: [AFMUG] Customer owned wireless routers Jab charges I think On May 31, 2015 8:20 PM, Keefe John keefe...@ethoplex.com wrote: If they buy your router how much do

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Josh Reynolds
Wps is broken and insecure. I think it is being removed from newer mainstream routers On May 31, 2015 3:37:01 PM AKDT, Ken Hohhof af...@kwisp.com wrote: Those of you who provide Mikrotik routers, do you run into customers insisting they must press the WPS button to set up their wireless printer,

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Rory Conaway
Our support ends at the cable that plugs into the router. If we see the connection be made. We are done and we suggest they buy ours. Considering that 80% of the customers have our routers, it’s worked pretty well. Based on the fact consumer routers have gone up in price, it’s created a

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread David Milholen
We use ION pulses on their connection to ultimately breakdown the wifi and self destruct any device connected to it :) Simple but affective :) On 5/31/2015 1:45 PM, Josh Luthman wrote: We don't support their stove like we don't support their wireless router. Josh Luthman Office:

Re: [AFMUG] Customer owned wireless routers

2015-05-31 Thread Jason McKemie
So the AirRouters are working well for you? I wanted to use Mikrotik, but certain devices have issues connecting and I definitely don't want to be dealing with that at customer's houses. On Sunday, May 31, 2015, Rory Conaway r...@triadwireless.net wrote: One time fee, unlimited warranty as

Re: [AFMUG] Get Windows 10 icon

2015-05-31 Thread Steve Utick
Yep, have the same icon on my machines here too. On Sun, May 31, 2015 at 11:08 PM, Ken Hohhof af...@kwisp.com wrote: Has anyone else seen a Get Windows 10 icon mysteriously appear in your Windows 7 System Tray? If I click, it says Reserve your FREE upgrade now, it will download once

Re: [AFMUG] Get Windows 10 icon

2015-05-31 Thread Daniel White
On my Windows 8 Pro laptop as well. Daniel White (303) 746-3590 From: Af [mailto:af-boun...@afmug.com] On Behalf Of Steve Utick Sent: Sunday, May 31, 2015 11:19 PM To: af@afmug.com Subject: Re: [AFMUG] Get Windows 10 icon Yep, have the same icon on my machines here too. On Sun, May

Re: [AFMUG] Rohn free standing

2015-05-31 Thread Ryan Ray
Does anyone know of a website like texastowers.com but ships to canada? I find it funny when you go to checkout on that website it gives you shipping options to Australia, Columbia, Germany, UK and the US, but no Canada. On Sun, May 31, 2015 at 5:35 AM, Paul McCall pa...@pdmnet.net wrote: Just

[AFMUG] Wimax is dead but ...

2015-05-31 Thread Stefan Englhardt
Mercury who bought Purewave want to add some improvements to their stuff. http://mercurynets.com/ Calls it x4g.

[AFMUG] Get Windows 10 icon

2015-05-31 Thread Ken Hohhof
Has anyone else seen a Get Windows 10 icon mysteriously appear in your Windows 7 System Tray? If I click, it says Reserve your FREE upgrade now, it will download once available. Apparently once it downloads, you get to choose when to install it. That's nice, I'm imagining opening up my

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Rory Conaway
Stefan, don’t the brackets only allow movement in one plane at a time? Also, can you not flip one around for thinner poles? Rory From: Af [mailto:af-boun...@afmug.com] On Behalf Of Stefan Englhardt Sent: Saturday, May 30, 2015 11:24 PM To: af@afmug.com Subject: Re: [AFMUG] Mimosa Firmware

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Stefan Englhardt
Yes. You can fix one plane at a time. But while fixing the screws for elevation you tilt elevation. So you’ve to press against the antenna while fixing the screws. Von: Af [mailto:af-boun...@afmug.com] Im Auftrag von Rory Conaway Gesendet: Sonntag, 31. Mai 2015 08:33 An: af@afmug.com Betreff:

Re: [AFMUG] Rohn free standing

2015-05-31 Thread TJ Trout
I don't know why I wrote freestanding, I meant guyed, obviously Anyone know cost or footprint? On Sat, May 30, 2015 at 5:15 PM, Jerry Head li...@blountbroadband.com wrote: We have a 190' 25g 6 guy points. Top section is above the last guy point I have been to the top several times,

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Stefan Englhardt
Yes. Now it’s morning ;-)). Installing the links the next 2-3 Weeks. We’re replacing our Radwin 2000C installations. Happy with the B5s. One thing they might improve is the mount. While fixing the screws it is difficult to not change Elevation. With thin poles the mount does not fix enough.

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Faisal Imtiaz
Stefan, Take a closer look at the bracket, it is very smartly designed, and not so obvious on the best way to align... I went thru the same process (struggle).. until my partner by chance discovered what I was missing:- Clamp the bracket on the pole, adjust your horizontal first... tighten

Re: [AFMUG] Rohn free standing

2015-05-31 Thread Paul McCall
Just a word of advice from a Florida boy… I wouldn’t build Rohn 25 over 150 feet. We DO have two 190s in the air, but we beefed up the guying including two anti-twist sections (our own design). Even on 120 ft. we do an anti-twist. Rohn 45 is more suitable for 200ft + but at 250, I would be

Re: [AFMUG] Mimosa Firmware

2015-05-31 Thread Jaime Solorza
Good to know. High winds are common in central Texas. Thats where most of the wind turbine farms are located. Jaime Solorza On May 31, 2015 12:24 AM, Stefan Englhardt s...@genias.net wrote: Yes. Now it’s morning ;-)). Installing the links the next 2-3 Weeks. We’re replacing our Radwin 2000C

Re: [AFMUG] Rohn free standing

2015-05-31 Thread John Woodfield
There were pictures somebody posted some years ago from Canada showing collapsed 300' 25G towers. I think that was during a major ice storm. I've heard of 300' 25G's but you wouldn't catch me climbing them. 45G would be iffy. I have one of those that is 200' I've never personally climbed but