Re: [AFMUG] Sonar Migration from Platypus

[Josh Luthman]

I would move to Sonar just to avoid Platypus for the most part.  That's
before we even discuss the more modern tools and capabilities.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Jan 15, 2018 at 10:23 PM, Sterling Jacobson <sterl...@avative.net>
wrote:

> Plat is great, and Sonar costs more, but I wanted a more modern system and
> I was constantly fighting small glitches and bugs in the system including
> PCI compliance.
>
>
>
> Also I don’t want to host anything myself anymore, it’s a hassel to
> maintain and back up the database reliably.
>
>
>
> And it has more of the features I want going forward, hopefully.
>
>
>
> I’m kind of regretting it right now, but I’m hoping it pans out sooner
> than later.
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Philip Rankin
> *Sent:* Sunday, January 14, 2018 11:59 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> I’m curious, why change. I really like Plat and it does everything I need.
>
>
>
> Phil
>
>
>
> On Wed, Jan 10, 2018 at 1:52 PM Sterling Jacobson <sterl...@avative.net>
> wrote:
>
> So here is a current update on my months long progress moving from
> Platypus to Sonar.
>
> It's not automatic by any means.
>
> Data import is taking a long time and its painful and costs a lot extra.
>
> I'm having to manually correct/add accounts to Sonar with rate group
> changes, address validations etc.
>
> They appear to be understaffed.
>
> A lot of their system isn't theirs too, which is OK I guess, just didn't
> realize that.
>
> Import is a third party process if you don't want to do it yourself.
> Actual payment site isn't them, you host it yourself or get a hosting
> company, and have to maintain it yourself.
> Paper statements are not directly them, you have to set up a third party
> account and pay/manage them.
>
> This is just a 'simple' import of billing function only.
>
> I didn't even have any network information for any accounts, so I shudder
> to think how that would have migrated.
>
> Also I didn't really see them emphasizing the fact that their database and
> Plat could get seriously out of synch if you are not careful.
>
> I've had to manually suspend everything in Platypus to assure data isn't
> out of sync with the new system until it comes online.
>
> That means it's been days of people calling/contacting me trying to pay
> bills and I'm stuck in the middle.
>
> Don't want to roll back since I've spent so many hours now on migration.
>
> Can't go forward yet because I'm still waiting on massive fixes to rates
> on customers, and web site creation/setup for billing.
>
> Let's just say I'm excited to get onboarding done and running, but I'm
> also crying because it's not there yet and help is slow to come some days.
>
> --
>
> Philip J. Rankin
>
> Wireless Telecommunications Services
> PO Box 24
> Pittsburg, KS  66762
>

Re: [AFMUG] Sonar Migration from Platypus

[Philip Rankin]



On Mon, Jan 15, 2018 at 9:23 PM Sterling Jacobson <sterl...@avative.net>
wrote:

> Plat is great, and Sonar costs more, but I wanted a more modern system and
> I was constantly fighting small glitches and bugs in the system including
> PCI compliance.
>
>
>
> Also I don’t want to host anything myself anymore, it’s a hassel to
> maintain and back up the database reliably.
>
>
>
> And it has more of the features I want going forward, hopefully.
>
>
>
> I’m kind of regretting it right now, but I’m hoping it pans out sooner
> than later.
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Philip Rankin
> *Sent:* Sunday, January 14, 2018 11:59 AM
>
>
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> I’m curious, why change. I really like Plat and it does everything I need.
>
>
>
> Phil
>
>
>
> On Wed, Jan 10, 2018 at 1:52 PM Sterling Jacobson <sterl...@avative.net>
> wrote:
>
> So here is a current update on my months long progress moving from
> Platypus to Sonar.
>
> It's not automatic by any means.
>
> Data import is taking a long time and its painful and costs a lot extra.
>
> I'm having to manually correct/add accounts to Sonar with rate group
> changes, address validations etc.
>
> They appear to be understaffed.
>
> A lot of their system isn't theirs too, which is OK I guess, just didn't
> realize that.
>
> Import is a third party process if you don't want to do it yourself.
> Actual payment site isn't them, you host it yourself or get a hosting
> company, and have to maintain it yourself.
> Paper statements are not directly them, you have to set up a third party
> account and pay/manage them.
>
> This is just a 'simple' import of billing function only.
>
> I didn't even have any network information for any accounts, so I shudder
> to think how that would have migrated.
>
> Also I didn't really see them emphasizing the fact that their database and
> Plat could get seriously out of synch if you are not careful.
>
> I've had to manually suspend everything in Platypus to assure data isn't
> out of sync with the new system until it comes online.
>
> That means it's been days of people calling/contacting me trying to pay
> bills and I'm stuck in the middle.
>
> Don't want to roll back since I've spent so many hours now on migration.
>
> Can't go forward yet because I'm still waiting on massive fixes to rates
> on customers, and web site creation/setup for billing.
>
> Let's just say I'm excited to get onboarding done and running, but I'm
> also crying because it's not there yet and help is slow to come some days.
>
> --
>
> Philip J. Rankin
>
> Wireless Telecommunications Services
> PO Box 24
> Pittsburg, KS  66762
>
-- 
Philip J. Rankin
Wireless Telecommunications Services
PO Box 24
Pittsburg, KS  66762

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

Plat is great, and Sonar costs more, but I wanted a more modern system and I 
was constantly fighting small glitches and bugs in the system including PCI 
compliance.

Also I don’t want to host anything myself anymore, it’s a hassel to maintain 
and back up the database reliably.

And it has more of the features I want going forward, hopefully.

I’m kind of regretting it right now, but I’m hoping it pans out sooner than 
later.

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Philip Rankin
Sent: Sunday, January 14, 2018 11:59 AM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

I’m curious, why change. I really like Plat and it does everything I need.

Phil

On Wed, Jan 10, 2018 at 1:52 PM Sterling Jacobson 
<sterl...@avative.net<mailto:sterl...@avative.net>> wrote:
So here is a current update on my months long progress moving from Platypus to 
Sonar.

It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group changes, 
address validations etc.

They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just didn't 
realize that.

Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting company, 
and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third party 
account and pay/manage them.

This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I shudder to 
think how that would have migrated.

Also I didn't really see them emphasizing the fact that their database and Plat 
could get seriously out of synch if you are not careful.

I've had to manually suspend everything in Platypus to assure data isn't out of 
sync with the new system until it comes online.

That means it's been days of people calling/contacting me trying to pay bills 
and I'm stuck in the middle.

Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to rates on 
customers, and web site creation/setup for billing.

Let's just say I'm excited to get onboarding done and running, but I'm also 
crying because it's not there yet and help is slow to come some days.

--
Philip J. Rankin
Wireless Telecommunications Services
PO Box 24
Pittsburg, KS  66762

Re: [AFMUG] Sonar Migration from Platypus

[Philip Rankin]

I’m curious, why change. I really like Plat and it does everything I need.

Phil

On Wed, Jan 10, 2018 at 1:52 PM Sterling Jacobson 
wrote:

> So here is a current update on my months long progress moving from
> Platypus to Sonar.
>
> It's not automatic by any means.
>
> Data import is taking a long time and its painful and costs a lot extra.
>
> I'm having to manually correct/add accounts to Sonar with rate group
> changes, address validations etc.
>
> They appear to be understaffed.
>
> A lot of their system isn't theirs too, which is OK I guess, just didn't
> realize that.
>
> Import is a third party process if you don't want to do it yourself.
> Actual payment site isn't them, you host it yourself or get a hosting
> company, and have to maintain it yourself.
> Paper statements are not directly them, you have to set up a third party
> account and pay/manage them.
>
> This is just a 'simple' import of billing function only.
>
> I didn't even have any network information for any accounts, so I shudder
> to think how that would have migrated.
>
> Also I didn't really see them emphasizing the fact that their database and
> Plat could get seriously out of synch if you are not careful.
>
> I've had to manually suspend everything in Platypus to assure data isn't
> out of sync with the new system until it comes online.
>
> That means it's been days of people calling/contacting me trying to pay
> bills and I'm stuck in the middle.
>
> Don't want to roll back since I've spent so many hours now on migration.
>
> Can't go forward yet because I'm still waiting on massive fixes to rates
> on customers, and web site creation/setup for billing.
>
> Let's just say I'm excited to get onboarding done and running, but I'm
> also crying because it's not there yet and help is slow to come some days.
>
>
> --
Philip J. Rankin
Wireless Telecommunications Services
PO Box 24
Pittsburg, KS  66762

Re: [AFMUG] Sonar Migration from Platypus

[Cassidy B. Larson]

The Sonar portal instance stores individual accounts in Sonar. Under 
General->Contacts->drop down (Portal Credentials).
The Sonar portal doesn’t store anything locally, just like Platypus.  I’m not 
sure why this is an issue for you now as it is the same for Platypus.  Sonar 
portal connects back via API to your Sonar instance. You just run a VM with 
their code (which is more secure than the platypus one), which has a handy 
dandy installer and you’re done.  The platypus web portal was MUCH harder to 
setup than Sonar’s.

We went through the migration as well early last year and elected to have 
people re-create their accounts the first time they paid their bill or tried to 
login. They’d get an email to the email address on file in Sonar and they got 
in. Easy peasy.  This was so we didn’t keep insecure passwords that were stored 
in plain text in Platypus. Sure it sucked the first month, but it’s more secure 
and they get much better experience via the Sonar portal than they ever did via 
Platypus one. If you want to set all their credentials to the same as it was 
with Plat, I guess you could do that as well. We just put a banner on the 
portal the first few months saying “hey, we switched billing systems, click the 
button below and we’ll email you a new portal credentials login request”.

We did a lot of our data export from Plat and import into Sonar ourselves with 
help from Sonar (Simon) on the import.  It took a bunch of go’s to make sure it 
worked right and we got everything we needed. We kept working through what we 
needed to get of Plat and getting it validated into Sonar until it was more or 
less ready to go. Then one night we shut plat, did the export, import into 
sonar and the next morning all our users and staff used Sonar going forward.

-c


--

Cassidy B. Larson
CTO - InfoWest, Inc.
Voice: 435-773-6073
c...@infowest.com



> On Jan 12, 2018, at 10:50 AM, Sterling Jacobson <sterl...@avative.net> wrote:
> 
> Plat encrypts stuff, but you can see their account password if you elect to I 
> guess.
> So yeah, that could have carried over I think.
> 
> BUT it appears to be two different systems with Sonar at that point.
> There is the Sonar instance, and then a completely separate website portal 
> instance which stores it’s own username/password I guess.
> That’s different from Plat, where Plat does have a separate website instance, 
> but it just a front for the SQL database.
> Sonar appears to be more new in that it has it’s own published API fronting 
> the database and the portal instance uses that I guess.
> 
> Yes, I am paying them during the transition period, but I got them to just 
> charge me the base amount per month while we do it.
> Transition was ‘free’. Which in my case means I still spent about $1000 to 
> have Spencer Lambert use some half broken scripting to “mostly” move my data 
> over. It was still well worth that money to save me time transferring 
> accounts and preserving autopay information though.
> 
> 
> 
> From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On 
> Behalf Of Josh Luthman
> Sent: Friday, January 12, 2018 9:12 AM
> To: af@afmug.com <mailto:af@afmug.com>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
> 
> So you're paying them monthly and being charged to migrate?  Seems harsh.
> 
> You're paying someone to migrate and fixing it yourself?  What are you paying 
> for?
> 
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> On Fri, Jan 12, 2018 at 8:16 AM, Mike Hammett <af...@ics-il.net 
> <mailto:af...@ics-il.net>> wrote:
> Doesn't Plat store things in plaintext? Why can't that be carried over?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
>  <https://www.facebook.com/ICSIL> 
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> 
> <https://www.linkedin.com/company/intelligent-computing-solutions> 
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
>  <https://www.facebook.com/mdwestix> 
> <https://www.linkedin.com/company/midwest-internet-exchange> 
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
>  <https://www.facebook.com/thebrotherswisp>
> 
> 
>  <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> From: "Sterling Jacobson" <sterl...@avative.net <mailto:sterl...@avative.net>>
> To: af@afmug.com <mailto:af@afmug.com>
> Sent: Thursday, January 11, 2018 10:47:23 PM
> 
> Subject: Re: [AFMUG] Sonar Migration from Platypus
> 
> It gets worse.
> 
> I wasn’t aware 

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

Plat encrypts stuff, but you can see their account password if you elect to I 
guess.
So yeah, that could have carried over I think.

BUT it appears to be two different systems with Sonar at that point.
There is the Sonar instance, and then a completely separate website portal 
instance which stores it’s own username/password I guess.
That’s different from Plat, where Plat does have a separate website instance, 
but it just a front for the SQL database.
Sonar appears to be more new in that it has it’s own published API fronting the 
database and the portal instance uses that I guess.

Yes, I am paying them during the transition period, but I got them to just 
charge me the base amount per month while we do it.
Transition was ‘free’. Which in my case means I still spent about $1000 to have 
Spencer Lambert use some half broken scripting to “mostly” move my data over. 
It was still well worth that money to save me time transferring accounts and 
preserving autopay information though.



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Luthman
Sent: Friday, January 12, 2018 9:12 AM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

So you're paying them monthly and being charged to migrate?  Seems harsh.

You're paying someone to migrate and fixing it yourself?  What are you paying 
for?


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Jan 12, 2018 at 8:16 AM, Mike Hammett 
<af...@ics-il.net<mailto:af...@ics-il.net>> wrote:
Doesn't Plat store things in plaintext? Why can't that be carried over?



-
Mike Hammett
Intelligent Computing Solutions<http://www.ics-il.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL>
Midwest Internet Exchange<http://www.midwest-ix.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix>
The Brothers WISP<http://www.thebrotherswisp.com/>
[http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png]


<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>

From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Thursday, January 11, 2018 10:47:23 PM

Subject: Re: [AFMUG] Sonar Migration from Platypus
It gets worse.

I wasn’t aware that ALL of my customers are now going to have to re-create 
their account login credentials because they don’t carry over from Plat.
I guess this is universal with SONAR, if you want a billing portal for your 
customers, they will ALL have to be sent some notification or link asking them 
to re-create that info or make new credentials based off their account email 
address.

What a cluster F

I’m going to cry

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Sterling Jacobson
Sent: Thursday, January 11, 2018 9:38 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Migration from Platypus

Well, I manually fixed all my account types.

Now, a week later, the billing portal hosted part is showing up, BUT nothing 
works, no login and their guy Jacob is MIA again.

I’ve had accounts and cash flow FROZEN for a week for this.

It’s crazy, I’m about to lose my mind with SONAR.

Damnit!


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Wednesday, January 10, 2018 8:30 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Migration from Platypus

My wife had a temp job once re-entering accounts for an insurance company which 
was migrating systems.
As long as the human meat computer operating the keyboard is smart enough to 
solve more problems than they create then it sounds good in theory.


-- Original Message --
From: "CBB - Jay Fuller" 
<par...@cyberbroadband.net<mailto:par...@cyberbroadband.net>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: 1/10/2018 6:05:02 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus



we have done something like 3...maybe 4 purchases of networks upwards to 350 
customers / devices.  Each time I've had our people manually enter data.  Too 
risk adverse of import problems or things not working right.  I've had them do 
the data entry and I've come behind them to check everything.  I'm not sure at 
t

Re: [AFMUG] Sonar Migration from Platypus

[Josh Luthman]

So you're paying them monthly and being charged to migrate?  Seems harsh.

You're paying someone to migrate and fixing it yourself?  What are you
paying for?


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Fri, Jan 12, 2018 at 8:16 AM, Mike Hammett <af...@ics-il.net> wrote:

> Doesn't Plat store things in plaintext? Why can't that be carried over?
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
>
>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
> *From: *"Sterling Jacobson" <sterl...@avative.net>
> *To: *af@afmug.com
> *Sent: *Thursday, January 11, 2018 10:47:23 PM
>
> *Subject: *Re: [AFMUG] Sonar Migration from Platypus
>
> It gets worse.
>
>
>
> I wasn’t aware that ALL of my customers are now going to have to re-create
> their account login credentials because they don’t carry over from Plat.
>
> I guess this is universal with SONAR, if you want a billing portal for
> your customers, they will ALL have to be sent some notification or link
> asking them to re-create that info or make new credentials based off their
> account email address.
>
>
>
> What a cluster F
>
>
>
> I’m going to cry
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Sterling Jacobson
> *Sent:* Thursday, January 11, 2018 9:38 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Well, I manually fixed all my account types.
>
>
>
> Now, a week later, the billing portal hosted part is showing up, BUT
> nothing works, no login and their guy Jacob is MIA again.
>
>
>
> I’ve had accounts and cash flow FROZEN for a week for this.
>
>
>
> It’s crazy, I’m about to lose my mind with SONAR.
>
>
>
> Damnit!
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com <af-boun...@afmug.com>] *On
> Behalf Of *Adam Moffett
> *Sent:* Wednesday, January 10, 2018 8:30 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> My wife had a temp job once re-entering accounts for an insurance company
> which was migrating systems.
>
> As long as the human meat computer operating the keyboard is smart enough
> to solve more problems than they create then it sounds good in theory.
>
>
>
>
>
> -- Original Message --
>
> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>
> To: af@afmug.com
>
> Sent: 1/10/2018 6:05:02 PM
>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> 
>
>
>
> we have done something like 3...maybe 4 purchases of networks upwards to
> 350 customers / devices.  Each time I've had our people manually enter
> data.  Too risk adverse of import problems or things not working right.
> I've had them do the data entry and I've come behind them to check
> everything.  I'm not sure at this point I'd do it any other way.   I
> remember Evan doing something similar - he had 3-4-5 data entry people
> entering people at one time during a conversion.
>
>
>
> It is never pretty but in the end when you're done it is a pretty good
> feeling.
>
>
>
>
>
> - Original Message -
>
> *From:* Adam Moffett <dmmoff...@gmail.com>
>
> *To:* af@afmug.com
>
> *Sent:* Wednesday, January 10, 2018 2:44 PM
>
> *Subject:* Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Sorry, I wasn't trying to say you were doing it wrong or anything.
>
>
> -- Original Message --
> From: "Sterling Jacobson" <sterl...@avative.net>
> To: "af@afmug.com" <af@afmug.com>
> Sent: 1/10/2018 3:40:27 PM
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
> >Sure, in my spare time I'll just create some DB scripts and then go
> >through every account to make sure it worked out and reload.
> >
> >Oh wait, how is that saving me time and money?
> >
> >It isn't.
> >
> >I elected to take their import, do some brief overview to make sure

Re: [AFMUG] Sonar Migration from Platypus

[Mike Hammett]

Doesn't Plat store things in plaintext? Why can't that be carried over? 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Sterling Jacobson" <sterl...@avative.net> 
To: af@afmug.com 
Sent: Thursday, January 11, 2018 10:47:23 PM 
Subject: Re: [AFMUG] Sonar Migration from Platypus 



It gets worse. 

I wasn’t aware that ALL of my customers are now going to have to re-create 
their account login credentials because they don’t carry over from Plat. 
I guess this is universal with SONAR, if you want a billing portal for your 
customers, they will ALL have to be sent some notification or link asking them 
to re-create that info or make new credentials based off their account email 
address. 

What a cluster F 

I’m going to cry 



From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson 
Sent: Thursday, January 11, 2018 9:38 PM 
To: af@afmug.com 
Subject: Re: [AFMUG] Sonar Migration from Platypus 

Well, I manually fixed all my account types. 

Now, a week later, the billing portal hosted part is showing up, BUT nothing 
works, no login and their guy Jacob is MIA again. 

I’ve had accounts and cash flow FROZEN for a week for this. 

It’s crazy, I’m about to lose my mind with SONAR. 

Damnit! 




From: Af [ mailto:af-boun...@afmug.com ] On Behalf Of Adam Moffett 
Sent: Wednesday, January 10, 2018 8:30 PM 
To: af@afmug.com 
Subject: Re: [AFMUG] Sonar Migration from Platypus 


My wife had a temp job once re-entering accounts for an insurance company which 
was migrating systems. 

As long as the human meat computer operating the keyboard is smart enough to 
solve more problems than they create then it sounds good in theory. 





-- Original Message -- 

From: "CBB - Jay Fuller" < par...@cyberbroadband.net > 

To: af@afmug.com 

Sent: 1/10/2018 6:05:02 PM 

Subject: Re: [AFMUG] Sonar Migration from Platypus 









we have done something like 3...maybe 4 purchases of networks upwards to 350 
customers / devices. Each time I've had our people manually enter data. Too 
risk adverse of import problems or things not working right. I've had them do 
the data entry and I've come behind them to check everything. I'm not sure at 
this point I'd do it any other way. I remember Evan doing something similar - 
he had 3-4-5 data entry people entering people at one time during a conversion. 



It is never pretty but in the end when you're done it is a pretty good feeling. 







- Original Message - 

From: Adam Moffett 

To: af@afmug.com 

Sent: Wednesday, January 10, 2018 2:44 PM 

Subject: Re: [AFMUG] Sonar Migration from Platypus 


Sorry, I wasn't trying to say you were doing it wrong or anything. 


-- Original Message -- 
From: "Sterling Jacobson" < sterl...@avative.net > 
To: " af@afmug.com " < af@afmug.com > 
Sent: 1/10/2018 3:40:27 PM 
Subject: Re: [AFMUG] Sonar Migration from Platypus 

>Sure, in my spare time I'll just create some DB scripts and then go 
>through every account to make sure it worked out and reload. 
> 
>Oh wait, how is that saving me time and money? 
> 
>It isn't. 
> 
>I elected to take their import, do some brief overview to make sure 
>things were generally ok. 
>Then modify/update the ones that have problems. 
> 
>Though that takes time, it's still less effort than starting from 
>scratch. 
> 
>What I was told was it would be easy to migrate in a day or two and get 
>running. 
> 
>So not the case. 
> 
> 
> 
>-Original Message- 
>From: Af [mailto: af-boun...@afmug.com ] On Behalf Of Adam Moffett 
>Sent: Wednesday, January 10, 2018 1:36 PM 
>To: af@afmug.com 
>Subject: Re: [AFMUG] Sonar Migration from Platypus 
> 
>If I recall correctly, the Sonar documentation suggested using the API 
>to write a script to set everything up. I think the idea is you can 
>test your import script, then just blow away the Sonar instance and try 
>again if you have problems. Repeat until your script does everything 
>you want. Then when flag day comes you have a well tested process. 
> 
>I know I heard that somewhereif it wasn't in the docs it might have 
>been in one of the videos. 
> 
>-Adam 
> 
> 
>------ Original Message -- 
>From: "Sterling Jacobson" < sterl...@avative.net > 
>To: " af@afmug.com " < af@afmug.com > 
>Sent: 1/10/2018 2:51:58 PM 
>Subject: [AFMUG] Sonar Migration from Platypus 
> 
>>So here is a current update on my months long progress moving from 
>>Platypus to Sonar. 
>> 
>>It's not automatic by any means. 
>> 
>>Data import is taking a long time and its painful and costs a lot 
>>extra. 
>> 
>>I'm having to manually correct/add accounts to Sonar with rate gro

Re: [AFMUG] Sonar Migration from Platypus

[Josh Reynolds]

Kind of makes sense. The user stuff wouldn't be able to do that though.

Honestly it sounds like most of the stuff you've been talking about is
from Sonar being shortstaffed leading up to the new 2.0 release right
around Christmas, and training of the wispmon people. Other than that,
these are the pains you encounter when switching between companies
like this.

I think you'll be happy in the end with your decision.

On Thu, Jan 11, 2018 at 11:25 PM, Sterling Jacobson
<sterl...@avative.net> wrote:
> I think in the case of the CC info it was already encrypted and moved over as 
> such, but so was the key.
>
>
> -Original Message-
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
> Sent: Thursday, January 11, 2018 10:20 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
> If you were able to transfer it over, that means it was either (A) not 
> encrypted to being with, or (B) was decrypted upon export. Either way it 
> would have transferred via cleartext. *shrug*
>
> On Thu, Jan 11, 2018 at 11:16 PM, Sterling Jacobson <sterl...@avative.net> 
> wrote:
>> Well, I guess that does make sense in some regards.
>>
>> But in Plat it's not for the username/password.
>>
>> The CC information is encrypted, but thankfully they WERE able to transfer 
>> all of those over as far as I can tell.
>>
>> At least customer won't have to put THAT information in again.
>>
>>
>> -Original Message-
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
>> Sent: Thursday, January 11, 2018 9:59 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>> You would have to do that with any platform, as those passwords should be 
>> salted+hash, which is one-way encryption.
>>
>> On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> 
>> wrote:
>>> It gets worse.
>>>
>>>
>>>
>>> I wasn’t aware that ALL of my customers are now going to have to
>>> re-create their account login credentials because they don’t carry over 
>>> from Plat.
>>>
>>> I guess this is universal with SONAR, if you want a billing portal
>>> for your customers, they will ALL have to be sent some notification
>>> or link asking them to re-create that info or make new credentials
>>> based off their account email address.
>>>
>>>
>>>
>>> What a cluster F
>>>
>>>
>>>
>>> I’m going to cry
>>>
>>>
>>>
>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
>>> Sent: Thursday, January 11, 2018 9:38 PM
>>>
>>>
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>>
>>>
>>>
>>> Well, I manually fixed all my account types.
>>>
>>>
>>>
>>> Now, a week later, the billing portal hosted part is showing up, BUT
>>> nothing works, no login and their guy Jacob is MIA again.
>>>
>>>
>>>
>>> I’ve had accounts and cash flow FROZEN for a week for this.
>>>
>>>
>>>
>>> It’s crazy, I’m about to lose my mind with SONAR.
>>>
>>>
>>>
>>> Damnit!
>>>
>>>
>>>
>>>
>>>
>>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>>> Sent: Wednesday, January 10, 2018 8:30 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>>
>>>
>>>
>>> My wife had a temp job once re-entering accounts for an insurance
>>> company which was migrating systems.
>>>
>>> As long as the human meat computer operating the keyboard is smart
>>> enough to solve more problems than they create then it sounds good in 
>>> theory.
>>>
>>>
>>>
>>>
>>>
>>> -- Original Message --
>>>
>>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>>>
>>> To: af@afmug.com
>>>
>>> Sent: 1/10/2018 6:05:02 PM
>>>
>>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>>
>>>
>>>
>>> 
>>>
>>>
>>>
>>> we have done something like 3...maybe 4 purchases of networks upwards
>>> to 350 customers / devices.  Each time I've had our people manually enter 
>>> data.
>>> Too risk adverse of import problems or things not wor

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

I think in the case of the CC info it was already encrypted and moved over as 
such, but so was the key.


-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
Sent: Thursday, January 11, 2018 10:20 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

If you were able to transfer it over, that means it was either (A) not 
encrypted to being with, or (B) was decrypted upon export. Either way it would 
have transferred via cleartext. *shrug*

On Thu, Jan 11, 2018 at 11:16 PM, Sterling Jacobson <sterl...@avative.net> 
wrote:
> Well, I guess that does make sense in some regards.
>
> But in Plat it's not for the username/password.
>
> The CC information is encrypted, but thankfully they WERE able to transfer 
> all of those over as far as I can tell.
>
> At least customer won't have to put THAT information in again.
>
>
> -Original Message-
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
> Sent: Thursday, January 11, 2018 9:59 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
> You would have to do that with any platform, as those passwords should be 
> salted+hash, which is one-way encryption.
>
> On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> 
> wrote:
>> It gets worse.
>>
>>
>>
>> I wasn’t aware that ALL of my customers are now going to have to 
>> re-create their account login credentials because they don’t carry over from 
>> Plat.
>>
>> I guess this is universal with SONAR, if you want a billing portal 
>> for your customers, they will ALL have to be sent some notification 
>> or link asking them to re-create that info or make new credentials 
>> based off their account email address.
>>
>>
>>
>> What a cluster F
>>
>>
>>
>> I’m going to cry
>>
>>
>>
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
>> Sent: Thursday, January 11, 2018 9:38 PM
>>
>>
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> Well, I manually fixed all my account types.
>>
>>
>>
>> Now, a week later, the billing portal hosted part is showing up, BUT 
>> nothing works, no login and their guy Jacob is MIA again.
>>
>>
>>
>> I’ve had accounts and cash flow FROZEN for a week for this.
>>
>>
>>
>> It’s crazy, I’m about to lose my mind with SONAR.
>>
>>
>>
>> Damnit!
>>
>>
>>
>>
>>
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>> Sent: Wednesday, January 10, 2018 8:30 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> My wife had a temp job once re-entering accounts for an insurance 
>> company which was migrating systems.
>>
>> As long as the human meat computer operating the keyboard is smart 
>> enough to solve more problems than they create then it sounds good in theory.
>>
>>
>>
>>
>>
>> -- Original Message --
>>
>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>>
>> To: af@afmug.com
>>
>> Sent: 1/10/2018 6:05:02 PM
>>
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> 
>>
>>
>>
>> we have done something like 3...maybe 4 purchases of networks upwards 
>> to 350 customers / devices.  Each time I've had our people manually enter 
>> data.
>> Too risk adverse of import problems or things not working right.  
>> I've had them do the data entry and I've come behind them to check 
>> everything.  I'm
>> not sure at this point I'd do it any other way.   I remember Evan doing
>> something similar - he had 3-4-5 data entry people entering people at 
>> one time during a conversion.
>>
>>
>>
>> It is never pretty but in the end when you're done it is a pretty 
>> good feeling.
>>
>>
>>
>>
>>
>> - Original Message -
>>
>> From: Adam Moffett
>>
>> To: af@afmug.com
>>
>> Sent: Wednesday, January 10, 2018 2:44 PM
>>
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> Sorry, I wasn't trying to say you were doing it wrong or anything.
>>
>>
>> -- Original Message --
>> From: "Sterling Jacobson" <sterl...@avative.net>
>> To: "af@afmug.com" <af@afmug.com>
>> Sent: 1/10

Re: [AFMUG] Sonar Migration from Platypus

[Josh Reynolds]

If you were able to transfer it over, that means it was either (A) not
encrypted to being with, or (B) was decrypted upon export. Either way
it would have transferred via cleartext. *shrug*

On Thu, Jan 11, 2018 at 11:16 PM, Sterling Jacobson
<sterl...@avative.net> wrote:
> Well, I guess that does make sense in some regards.
>
> But in Plat it's not for the username/password.
>
> The CC information is encrypted, but thankfully they WERE able to transfer 
> all of those over as far as I can tell.
>
> At least customer won't have to put THAT information in again.
>
>
> -Original Message-
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
> Sent: Thursday, January 11, 2018 9:59 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
> You would have to do that with any platform, as those passwords should be 
> salted+hash, which is one-way encryption.
>
> On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> 
> wrote:
>> It gets worse.
>>
>>
>>
>> I wasn’t aware that ALL of my customers are now going to have to
>> re-create their account login credentials because they don’t carry over from 
>> Plat.
>>
>> I guess this is universal with SONAR, if you want a billing portal for
>> your customers, they will ALL have to be sent some notification or
>> link asking them to re-create that info or make new credentials based
>> off their account email address.
>>
>>
>>
>> What a cluster F
>>
>>
>>
>> I’m going to cry
>>
>>
>>
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
>> Sent: Thursday, January 11, 2018 9:38 PM
>>
>>
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> Well, I manually fixed all my account types.
>>
>>
>>
>> Now, a week later, the billing portal hosted part is showing up, BUT
>> nothing works, no login and their guy Jacob is MIA again.
>>
>>
>>
>> I’ve had accounts and cash flow FROZEN for a week for this.
>>
>>
>>
>> It’s crazy, I’m about to lose my mind with SONAR.
>>
>>
>>
>> Damnit!
>>
>>
>>
>>
>>
>> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>> Sent: Wednesday, January 10, 2018 8:30 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> My wife had a temp job once re-entering accounts for an insurance
>> company which was migrating systems.
>>
>> As long as the human meat computer operating the keyboard is smart
>> enough to solve more problems than they create then it sounds good in theory.
>>
>>
>>
>>
>>
>> -- Original Message --
>>
>> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>>
>> To: af@afmug.com
>>
>> Sent: 1/10/2018 6:05:02 PM
>>
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> 
>>
>>
>>
>> we have done something like 3...maybe 4 purchases of networks upwards
>> to 350 customers / devices.  Each time I've had our people manually enter 
>> data.
>> Too risk adverse of import problems or things not working right.  I've
>> had them do the data entry and I've come behind them to check everything.  
>> I'm
>> not sure at this point I'd do it any other way.   I remember Evan doing
>> something similar - he had 3-4-5 data entry people entering people at
>> one time during a conversion.
>>
>>
>>
>> It is never pretty but in the end when you're done it is a pretty good
>> feeling.
>>
>>
>>
>>
>>
>> - Original Message -
>>
>> From: Adam Moffett
>>
>> To: af@afmug.com
>>
>> Sent: Wednesday, January 10, 2018 2:44 PM
>>
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>
>>
>> Sorry, I wasn't trying to say you were doing it wrong or anything.
>>
>>
>> -- Original Message --
>> From: "Sterling Jacobson" <sterl...@avative.net>
>> To: "af@afmug.com" <af@afmug.com>
>> Sent: 1/10/2018 3:40:27 PM
>> Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>>Sure, in my spare time I'll just create some DB scripts and then go
>>>through every account to make sure it worked out and reload.
>>>
>>>Oh wait, how is that saving me time and money?
>>>
>&g

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

Well, I guess that does make sense in some regards.

But in Plat it's not for the username/password.

The CC information is encrypted, but thankfully they WERE able to transfer all 
of those over as far as I can tell.

At least customer won't have to put THAT information in again.


-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds
Sent: Thursday, January 11, 2018 9:59 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

You would have to do that with any platform, as those passwords should be 
salted+hash, which is one-way encryption.

On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson <sterl...@avative.net> 
wrote:
> It gets worse.
>
>
>
> I wasn’t aware that ALL of my customers are now going to have to 
> re-create their account login credentials because they don’t carry over from 
> Plat.
>
> I guess this is universal with SONAR, if you want a billing portal for 
> your customers, they will ALL have to be sent some notification or 
> link asking them to re-create that info or make new credentials based 
> off their account email address.
>
>
>
> What a cluster F
>
>
>
> I’m going to cry
>
>
>
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
> Sent: Thursday, January 11, 2018 9:38 PM
>
>
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Well, I manually fixed all my account types.
>
>
>
> Now, a week later, the billing portal hosted part is showing up, BUT 
> nothing works, no login and their guy Jacob is MIA again.
>
>
>
> I’ve had accounts and cash flow FROZEN for a week for this.
>
>
>
> It’s crazy, I’m about to lose my mind with SONAR.
>
>
>
> Damnit!
>
>
>
>
>
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
> Sent: Wednesday, January 10, 2018 8:30 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> My wife had a temp job once re-entering accounts for an insurance 
> company which was migrating systems.
>
> As long as the human meat computer operating the keyboard is smart 
> enough to solve more problems than they create then it sounds good in theory.
>
>
>
>
>
> -- Original Message --
>
> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>
> To: af@afmug.com
>
> Sent: 1/10/2018 6:05:02 PM
>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> 
>
>
>
> we have done something like 3...maybe 4 purchases of networks upwards 
> to 350 customers / devices.  Each time I've had our people manually enter 
> data.
> Too risk adverse of import problems or things not working right.  I've 
> had them do the data entry and I've come behind them to check everything.  I'm
> not sure at this point I'd do it any other way.   I remember Evan doing
> something similar - he had 3-4-5 data entry people entering people at 
> one time during a conversion.
>
>
>
> It is never pretty but in the end when you're done it is a pretty good 
> feeling.
>
>
>
>
>
> - Original Message -
>
> From: Adam Moffett
>
> To: af@afmug.com
>
> Sent: Wednesday, January 10, 2018 2:44 PM
>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Sorry, I wasn't trying to say you were doing it wrong or anything.
>
>
> -- Original Message --
> From: "Sterling Jacobson" <sterl...@avative.net>
> To: "af@afmug.com" <af@afmug.com>
> Sent: 1/10/2018 3:40:27 PM
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>>Sure, in my spare time I'll just create some DB scripts and then go 
>>through every account to make sure it worked out and reload.
>>
>>Oh wait, how is that saving me time and money?
>>
>>It isn't.
>>
>>I elected to take their import, do some brief overview to make sure 
>>things were generally ok.
>>Then modify/update the ones that have problems.
>>
>>Though that takes time, it's still less effort than starting from 
>>scratch.
>>
>>What I was told was it would be easy to migrate in a day or two and 
>>get running.
>>
>>So not the case.
>>
>>
>>
>>-Original Message-
>>From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>>Sent: Wednesday, January 10, 2018 1:36 PM
>>To: af@afmug.com
>>Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>If I recall correctly, the Sonar documentation suggested using the API 
>>to write a script to set everything up.  I think the idea is you can 
>>test your import 

Re: [AFMUG] Sonar Migration from Platypus

[Josh Reynolds]

You would have to do that with any platform, as those passwords should
be salted+hash, which is one-way encryption.

On Thu, Jan 11, 2018 at 10:47 PM, Sterling Jacobson
<sterl...@avative.net> wrote:
> It gets worse.
>
>
>
> I wasn’t aware that ALL of my customers are now going to have to re-create
> their account login credentials because they don’t carry over from Plat.
>
> I guess this is universal with SONAR, if you want a billing portal for your
> customers, they will ALL have to be sent some notification or link asking
> them to re-create that info or make new credentials based off their account
> email address.
>
>
>
> What a cluster F
>
>
>
> I’m going to cry
>
>
>
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
> Sent: Thursday, January 11, 2018 9:38 PM
>
>
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Well, I manually fixed all my account types.
>
>
>
> Now, a week later, the billing portal hosted part is showing up, BUT nothing
> works, no login and their guy Jacob is MIA again.
>
>
>
> I’ve had accounts and cash flow FROZEN for a week for this.
>
>
>
> It’s crazy, I’m about to lose my mind with SONAR.
>
>
>
> Damnit!
>
>
>
>
>
> From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
> Sent: Wednesday, January 10, 2018 8:30 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> My wife had a temp job once re-entering accounts for an insurance company
> which was migrating systems.
>
> As long as the human meat computer operating the keyboard is smart enough to
> solve more problems than they create then it sounds good in theory.
>
>
>
>
>
> -- Original Message --
>
> From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
>
> To: af@afmug.com
>
> Sent: 1/10/2018 6:05:02 PM
>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> 
>
>
>
> we have done something like 3...maybe 4 purchases of networks upwards to 350
> customers / devices.  Each time I've had our people manually enter data.
> Too risk adverse of import problems or things not working right.  I've had
> them do the data entry and I've come behind them to check everything.  I'm
> not sure at this point I'd do it any other way.   I remember Evan doing
> something similar - he had 3-4-5 data entry people entering people at one
> time during a conversion.
>
>
>
> It is never pretty but in the end when you're done it is a pretty good
> feeling.
>
>
>
>
>
> - Original Message -
>
> From: Adam Moffett
>
> To: af@afmug.com
>
> Sent: Wednesday, January 10, 2018 2:44 PM
>
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>
>
> Sorry, I wasn't trying to say you were doing it wrong or anything.
>
>
> -- Original Message --
> From: "Sterling Jacobson" <sterl...@avative.net>
> To: "af@afmug.com" <af@afmug.com>
> Sent: 1/10/2018 3:40:27 PM
> Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>>Sure, in my spare time I'll just create some DB scripts and then go
>>through every account to make sure it worked out and reload.
>>
>>Oh wait, how is that saving me time and money?
>>
>>It isn't.
>>
>>I elected to take their import, do some brief overview to make sure
>>things were generally ok.
>>Then modify/update the ones that have problems.
>>
>>Though that takes time, it's still less effort than starting from
>>scratch.
>>
>>What I was told was it would be easy to migrate in a day or two and get
>>running.
>>
>>So not the case.
>>
>>
>>
>>-Original Message-
>>From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>>Sent: Wednesday, January 10, 2018 1:36 PM
>>To: af@afmug.com
>>Subject: Re: [AFMUG] Sonar Migration from Platypus
>>
>>If I recall correctly, the Sonar documentation suggested using the API
>>to write a script to set everything up.  I think the idea is you can
>>test your import script, then just blow away the Sonar instance and try
>>again if you have problems.  Repeat until your script does everything
>>you want.  Then when flag day comes you have a well tested process.
>>
>>I know I heard that somewhereif it wasn't in the docs it might have
>>been in one of the videos.
>>
>>-Adam
>>
>>
>>-- Original Message --
>>From: "Sterling Jacobson" <sterl...@avative.net>
>>To: "af@afmug.com" &

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

It gets worse.

I wasn’t aware that ALL of my customers are now going to have to re-create 
their account login credentials because they don’t carry over from Plat.
I guess this is universal with SONAR, if you want a billing portal for your 
customers, they will ALL have to be sent some notification or link asking them 
to re-create that info or make new credentials based off their account email 
address.

What a cluster F

I’m going to cry

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sterling Jacobson
Sent: Thursday, January 11, 2018 9:38 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

Well, I manually fixed all my account types.

Now, a week later, the billing portal hosted part is showing up, BUT nothing 
works, no login and their guy Jacob is MIA again.

I’ve had accounts and cash flow FROZEN for a week for this.

It’s crazy, I’m about to lose my mind with SONAR.

Damnit!


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Wednesday, January 10, 2018 8:30 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] Sonar Migration from Platypus

My wife had a temp job once re-entering accounts for an insurance company which 
was migrating systems.
As long as the human meat computer operating the keyboard is smart enough to 
solve more problems than they create then it sounds good in theory.


-- Original Message --
From: "CBB - Jay Fuller" 
<par...@cyberbroadband.net<mailto:par...@cyberbroadband.net>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: 1/10/2018 6:05:02 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus



we have done something like 3...maybe 4 purchases of networks upwards to 350 
customers / devices.  Each time I've had our people manually enter data.  Too 
risk adverse of import problems or things not working right.  I've had them do 
the data entry and I've come behind them to check everything.  I'm not sure at 
this point I'd do it any other way.   I remember Evan doing something similar - 
he had 3-4-5 data entry people entering people at one time during a conversion.

It is never pretty but in the end when you're done it is a pretty good feeling.


- Original Message -
From: Adam Moffett<mailto:dmmoff...@gmail.com>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, January 10, 2018 2:44 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

Sorry, I wasn't trying to say you were doing it wrong or anything.


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>>
To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>>
Sent: 1/10/2018 3:40:27 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

>Sure, in my spare time I'll just create some DB scripts and then go
>through every account to make sure it worked out and reload.
>
>Oh wait, how is that saving me time and money?
>
>It isn't.
>
>I elected to take their import, do some brief overview to make sure
>things were generally ok.
>Then modify/update the ones that have problems.
>
>Though that takes time, it's still less effort than starting from
>scratch.
>
>What I was told was it would be easy to migrate in a day or two and get
>running.
>
>So not the case.
>
>
>
>-Original Message-
>From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
>Of Adam Moffett
>Sent: Wednesday, January 10, 2018 1:36 PM
>To: af@afmug.com<mailto:af@afmug.com>
>Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>If I recall correctly, the Sonar documentation suggested using the API
>to write a script to set everything up.  I think the idea is you can
>test your import script, then just blow away the Sonar instance and try
>again if you have problems.  Repeat until your script does everything
>you want.  Then when flag day comes you have a well tested process.
>
>I know I heard that somewhereif it wasn't in the docs it might have
>been in one of the videos.
>
>-Adam
>
>
>-- Original Message --
>From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>>
>To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>>
>Sent: 1/10/2018 2:51:58 PM
>Subject: [AFMUG] Sonar Migration from Platypus
>
>>So here is a current update on my months long progress moving from
>>Platypus to Sonar.
>>
>>It's not automatic by any means.
>>
>>Data import is taking a long time and its painful and costs a lot
>>extra.
>>
>>I'm having to manually correct/add accounts to Sonar with rate group
>>changes, address validations etc.
>>
>>They appear to be understaffed.
>>
>>A lo

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

Well, I manually fixed all my account types.

Now, a week later, the billing portal hosted part is showing up, BUT nothing 
works, no login and their guy Jacob is MIA again.

I’ve had accounts and cash flow FROZEN for a week for this.

It’s crazy, I’m about to lose my mind with SONAR.

Damnit!


From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Wednesday, January 10, 2018 8:30 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

My wife had a temp job once re-entering accounts for an insurance company which 
was migrating systems.
As long as the human meat computer operating the keyboard is smart enough to 
solve more problems than they create then it sounds good in theory.


-- Original Message --
From: "CBB - Jay Fuller" 
<par...@cyberbroadband.net<mailto:par...@cyberbroadband.net>>
To: af@afmug.com<mailto:af@afmug.com>
Sent: 1/10/2018 6:05:02 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus



we have done something like 3...maybe 4 purchases of networks upwards to 350 
customers / devices.  Each time I've had our people manually enter data.  Too 
risk adverse of import problems or things not working right.  I've had them do 
the data entry and I've come behind them to check everything.  I'm not sure at 
this point I'd do it any other way.   I remember Evan doing something similar - 
he had 3-4-5 data entry people entering people at one time during a conversion.

It is never pretty but in the end when you're done it is a pretty good feeling.


- Original Message -
From: Adam Moffett<mailto:dmmoff...@gmail.com>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, January 10, 2018 2:44 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

Sorry, I wasn't trying to say you were doing it wrong or anything.


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>>
To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>>
Sent: 1/10/2018 3:40:27 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

>Sure, in my spare time I'll just create some DB scripts and then go
>through every account to make sure it worked out and reload.
>
>Oh wait, how is that saving me time and money?
>
>It isn't.
>
>I elected to take their import, do some brief overview to make sure
>things were generally ok.
>Then modify/update the ones that have problems.
>
>Though that takes time, it's still less effort than starting from
>scratch.
>
>What I was told was it would be easy to migrate in a day or two and get
>running.
>
>So not the case.
>
>
>
>-Original Message-
>From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
>Of Adam Moffett
>Sent: Wednesday, January 10, 2018 1:36 PM
>To: af@afmug.com<mailto:af@afmug.com>
>Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>If I recall correctly, the Sonar documentation suggested using the API
>to write a script to set everything up.  I think the idea is you can
>test your import script, then just blow away the Sonar instance and try
>again if you have problems.  Repeat until your script does everything
>you want.  Then when flag day comes you have a well tested process.
>
>I know I heard that somewhereif it wasn't in the docs it might have
>been in one of the videos.
>
>-Adam
>
>
>-- Original Message --
>From: "Sterling Jacobson" <sterl...@avative.net<mailto:sterl...@avative.net>>
>To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>>
>Sent: 1/10/2018 2:51:58 PM
>Subject: [AFMUG] Sonar Migration from Platypus
>
>>So here is a current update on my months long progress moving from
>>Platypus to Sonar.
>>
>>It's not automatic by any means.
>>
>>Data import is taking a long time and its painful and costs a lot
>>extra.
>>
>>I'm having to manually correct/add accounts to Sonar with rate group
>>changes, address validations etc.
>>
>>They appear to be understaffed.
>>
>>A lot of their system isn't theirs too, which is OK I guess, just
>>didn't realize that.
>>
>>Import is a third party process if you don't want to do it yourself.
>>Actual payment site isn't them, you host it yourself or get a hosting
>>company, and have to maintain it yourself.
>>Paper statements are not directly them, you have to set up a third
>>party account and pay/manage them.
>>
>>This is just a 'simple' import of billing function only.
>>
>>I didn't even have any network information for any accounts, so I
>>shudder to think how that would have migrated.
>>
>>Also I did

Re: [AFMUG] Sonar Migration from Platypus

[Adam Moffett]

My wife had a temp job once re-entering accounts for an insurance 
company which was migrating systems.
As long as the human meat computer operating the keyboard is smart 
enough to solve more problems than they create then it sounds good in 
theory.



-- Original Message --
From: "CBB - Jay Fuller" <par...@cyberbroadband.net>
To: af@afmug.com
Sent: 1/10/2018 6:05:02 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus




we have done something like 3...maybe 4 purchases of networks upwards 
to 350 customers / devices.  Each time I've had our people manually 
enter data.  Too risk adverse of import problems or things not working 
right.  I've had them do the data entry and I've come behind them to 
check everything.  I'm not sure at this point I'd do it any other way.  
 I remember Evan doing something similar - he had 3-4-5 data entry 
people entering people at one time during a conversion.


It is never pretty but in the end when you're done it is a pretty good 
feeling.




- Original Message -
From:Adam Moffett <mailto:dmmoff...@gmail.com>
To:af@afmug.com
Sent: Wednesday, January 10, 2018 2:44 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

Sorry, I wasn't trying to say you were doing it wrong or anything.


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 1/10/2018 3:40:27 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

>Sure, in my spare time I'll just create some DB scripts and then go
>through every account to make sure it worked out and reload.
>
>Oh wait, how is that saving me time and money?
>
>It isn't.
>
>I elected to take their import, do some brief overview to make sure
>things were generally ok.
>Then modify/update the ones that have problems.
>
>Though that takes time, it's still less effort than starting from
>scratch.
>
>What I was told was it would be easy to migrate in a day or two and 
get

>running.
>
>So not the case.
>
>
>
>-Original Message-
>From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
>Sent: Wednesday, January 10, 2018 1:36 PM
>To: af@afmug.com
>Subject: Re: [AFMUG] Sonar Migration from Platypus
>
>If I recall correctly, the Sonar documentation suggested using the 
API

>to write a script to set everything up.  I think the idea is you can
>test your import script, then just blow away the Sonar instance and 
try

>again if you have problems.  Repeat until your script does everything
>you want.  Then when flag day comes you have a well tested process.
>
>I know I heard that somewhereif it wasn't in the docs it might 
have

>been in one of the videos.
>
>-Adam
>
>
>------ Original Message --
>From: "Sterling Jacobson" <sterl...@avative.net>
>To: "af@afmug.com" <af@afmug.com>
>Sent: 1/10/2018 2:51:58 PM
>Subject: [AFMUG] Sonar Migration from Platypus
>
>>So here is a current update on my months long progress moving from
>>Platypus to Sonar.
>>
>>It's not automatic by any means.
>>
>>Data import is taking a long time and its painful and costs a lot
>>extra.
>>
>>I'm having to manually correct/add accounts to Sonar with rate group
>>changes, address validations etc.
>>
>>They appear to be understaffed.
>>
>>A lot of their system isn't theirs too, which is OK I guess, just
>>didn't realize that.
>>
>>Import is a third party process if you don't want to do it yourself.
>>Actual payment site isn't them, you host it yourself or get a 
hosting

>>company, and have to maintain it yourself.
>>Paper statements are not directly them, you have to set up a third
>>party account and pay/manage them.
>>
>>This is just a 'simple' import of billing function only.
>>
>>I didn't even have any network information for any accounts, so I
>>shudder to think how that would have migrated.
>>
>>Also I didn't really see them emphasizing the fact that their 
database

>>and Plat could get seriously out of synch if you are not careful.
>>
>>I've had to manually suspend everything in Platypus to assure data
>>isn't out of sync with the new system until it comes online.
>>
>>That means it's been days of people calling/contacting me trying to
>>pay
>>bills and I'm stuck in the middle.
>>
>>Don't want to roll back since I've spent so many hours now on
>>migration.
>>
>>Can't go forward yet because I'm still waiting on massive fixes to
>>rates on customers, and web site creation/setup for billing.
>>
>>Let's just say I'm excited to get onboarding done and running, but 
I'm

>>also crying because it's not there yet and help is slow to come some
>>days.
>>
>>
>

Re: [AFMUG] Sonar Migration from Platypus

[CBB - Jay Fuller]

we have done something like 3...maybe 4 purchases of networks upwards to 350 
customers / devices.  Each time I've had our people manually enter data.  Too 
risk adverse of import problems or things not working right.  I've had them do 
the data entry and I've come behind them to check everything.  I'm not sure at 
this point I'd do it any other way.   I remember Evan doing something similar - 
he had 3-4-5 data entry people entering people at one time during a conversion.

It is never pretty but in the end when you're done it is a pretty good feeling.


  - Original Message - 
  From: Adam Moffett 
  To: af@afmug.com 
  Sent: Wednesday, January 10, 2018 2:44 PM
  Subject: Re: [AFMUG] Sonar Migration from Platypus


  Sorry, I wasn't trying to say you were doing it wrong or anything.


  -- Original Message --
  From: "Sterling Jacobson" <sterl...@avative.net>
  To: "af@afmug.com" <af@afmug.com>
  Sent: 1/10/2018 3:40:27 PM
  Subject: Re: [AFMUG] Sonar Migration from Platypus

  >Sure, in my spare time I'll just create some DB scripts and then go 
  >through every account to make sure it worked out and reload.
  >
  >Oh wait, how is that saving me time and money?
  >
  >It isn't.
  >
  >I elected to take their import, do some brief overview to make sure 
  >things were generally ok.
  >Then modify/update the ones that have problems.
  >
  >Though that takes time, it's still less effort than starting from 
  >scratch.
  >
  >What I was told was it would be easy to migrate in a day or two and get 
  >running.
  >
  >So not the case.
  >
  >
  >
  >-Original Message-
  >From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
  >Sent: Wednesday, January 10, 2018 1:36 PM
  >To: af@afmug.com
  >Subject: Re: [AFMUG] Sonar Migration from Platypus
  >
  >If I recall correctly, the Sonar documentation suggested using the API 
  >to write a script to set everything up.  I think the idea is you can 
  >test your import script, then just blow away the Sonar instance and try 
  >again if you have problems.  Repeat until your script does everything 
  >you want.  Then when flag day comes you have a well tested process.
  >
  >I know I heard that somewhereif it wasn't in the docs it might have 
  >been in one of the videos.
  >
  >-Adam
  >
  >
  >-- Original Message --
  >From: "Sterling Jacobson" <sterl...@avative.net>
  >To: "af@afmug.com" <af@afmug.com>
  >Sent: 1/10/2018 2:51:58 PM
  >Subject: [AFMUG] Sonar Migration from Platypus
  >
  >>So here is a current update on my months long progress moving from
  >>Platypus to Sonar.
  >>
  >>It's not automatic by any means.
  >>
  >>Data import is taking a long time and its painful and costs a lot
  >>extra.
  >>
  >>I'm having to manually correct/add accounts to Sonar with rate group
  >>changes, address validations etc.
  >>
  >>They appear to be understaffed.
  >>
  >>A lot of their system isn't theirs too, which is OK I guess, just
  >>didn't realize that.
  >>
  >>Import is a third party process if you don't want to do it yourself.
  >>Actual payment site isn't them, you host it yourself or get a hosting
  >>company, and have to maintain it yourself.
  >>Paper statements are not directly them, you have to set up a third
  >>party account and pay/manage them.
  >>
  >>This is just a 'simple' import of billing function only.
  >>
  >>I didn't even have any network information for any accounts, so I
  >>shudder to think how that would have migrated.
  >>
  >>Also I didn't really see them emphasizing the fact that their database
  >>and Plat could get seriously out of synch if you are not careful.
  >>
  >>I've had to manually suspend everything in Platypus to assure data
  >>isn't out of sync with the new system until it comes online.
  >>
  >>That means it's been days of people calling/contacting me trying to 
  >>pay
  >>bills and I'm stuck in the middle.
  >>
  >>Don't want to roll back since I've spent so many hours now on
  >>migration.
  >>
  >>Can't go forward yet because I'm still waiting on massive fixes to
  >>rates on customers, and web site creation/setup for billing.
  >>
  >>Let's just say I'm excited to get onboarding done and running, but I'm
  >>also crying because it's not there yet and help is slow to come some
  >>days.
  >>
  >>
  >

Re: [AFMUG] Sonar Migration from Platypus

[Adam Moffett]

Sorry, I wasn't trying to say you were doing it wrong or anything.


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 1/10/2018 3:40:27 PM
Subject: Re: [AFMUG] Sonar Migration from Platypus

Sure, in my spare time I'll just create some DB scripts and then go 
through every account to make sure it worked out and reload.


Oh wait, how is that saving me time and money?

It isn't.

I elected to take their import, do some brief overview to make sure 
things were generally ok.

Then modify/update the ones that have problems.

Though that takes time, it's still less effort than starting from 
scratch.


What I was told was it would be easy to migrate in a day or two and get 
running.


So not the case.



-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Wednesday, January 10, 2018 1:36 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

If I recall correctly, the Sonar documentation suggested using the API 
to write a script to set everything up.  I think the idea is you can 
test your import script, then just blow away the Sonar instance and try 
again if you have problems.  Repeat until your script does everything 
you want.  Then when flag day comes you have a well tested process.


I know I heard that somewhereif it wasn't in the docs it might have 
been in one of the videos.


-Adam


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 1/10/2018 2:51:58 PM
Subject: [AFMUG] Sonar Migration from Platypus


So here is a current update on my months long progress moving from
Platypus to Sonar.

It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot
extra.

I'm having to manually correct/add accounts to Sonar with rate group
changes, address validations etc.

They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just
didn't realize that.

Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting
company, and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third
party account and pay/manage them.

This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I
shudder to think how that would have migrated.

Also I didn't really see them emphasizing the fact that their database
and Plat could get seriously out of synch if you are not careful.

I've had to manually suspend everything in Platypus to assure data
isn't out of sync with the new system until it comes online.

That means it's been days of people calling/contacting me trying to 
pay

bills and I'm stuck in the middle.

Don't want to roll back since I've spent so many hours now on
migration.

Can't go forward yet because I'm still waiting on massive fixes to
rates on customers, and web site creation/setup for billing.

Let's just say I'm excited to get onboarding done and running, but I'm
also crying because it's not there yet and help is slow to come some
days.

Re: [AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

Sure, in my spare time I'll just create some DB scripts and then go through 
every account to make sure it worked out and reload.

Oh wait, how is that saving me time and money?

It isn't.

I elected to take their import, do some brief overview to make sure things were 
generally ok.
Then modify/update the ones that have problems.

Though that takes time, it's still less effort than starting from scratch.

What I was told was it would be easy to migrate in a day or two and get running.

So not the case.



-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Adam Moffett
Sent: Wednesday, January 10, 2018 1:36 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

If I recall correctly, the Sonar documentation suggested using the API to write 
a script to set everything up.  I think the idea is you can test your import 
script, then just blow away the Sonar instance and try again if you have 
problems.  Repeat until your script does everything you want.  Then when flag 
day comes you have a well tested process.

I know I heard that somewhereif it wasn't in the docs it might have been in 
one of the videos.

-Adam


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 1/10/2018 2:51:58 PM
Subject: [AFMUG] Sonar Migration from Platypus

>So here is a current update on my months long progress moving from 
>Platypus to Sonar.
>
>It's not automatic by any means.
>
>Data import is taking a long time and its painful and costs a lot 
>extra.
>
>I'm having to manually correct/add accounts to Sonar with rate group 
>changes, address validations etc.
>
>They appear to be understaffed.
>
>A lot of their system isn't theirs too, which is OK I guess, just 
>didn't realize that.
>
>Import is a third party process if you don't want to do it yourself.
>Actual payment site isn't them, you host it yourself or get a hosting 
>company, and have to maintain it yourself.
>Paper statements are not directly them, you have to set up a third 
>party account and pay/manage them.
>
>This is just a 'simple' import of billing function only.
>
>I didn't even have any network information for any accounts, so I 
>shudder to think how that would have migrated.
>
>Also I didn't really see them emphasizing the fact that their database 
>and Plat could get seriously out of synch if you are not careful.
>
>I've had to manually suspend everything in Platypus to assure data 
>isn't out of sync with the new system until it comes online.
>
>That means it's been days of people calling/contacting me trying to pay 
>bills and I'm stuck in the middle.
>
>Don't want to roll back since I've spent so many hours now on 
>migration.
>
>Can't go forward yet because I'm still waiting on massive fixes to 
>rates on customers, and web site creation/setup for billing.
>
>Let's just say I'm excited to get onboarding done and running, but I'm 
>also crying because it's not there yet and help is slow to come some 
>days.
>
>

Re: [AFMUG] Sonar Migration from Platypus

[Layne Sisk]

We are happy to help with the data migration as well.  Have helped many of our 
customers with the mundane data entry stuff.  

Layne Sisk
ServerPlus
801.426.8283, ext 102




   

-Original Message-
From: Af [mailto:af-boun...@afmug.com] On Behalf Of ch...@wbmfg.com
Sent: Wednesday, January 10, 2018 12:57 PM
To: af@afmug.com
Subject: Re: [AFMUG] Sonar Migration from Platypus

Good to know.  When you are done, please create a punch list of things that 
need to be done/fixed/created before advising someone from switching over to 
them.

-Original Message-
From: Sterling Jacobson
Sent: Wednesday, January 10, 2018 12:51 PM
To: 'af@afmug.com'
Subject: [AFMUG] Sonar Migration from Platypus

So here is a current update on my months long progress moving from Platypus to 
Sonar.

It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group changes, 
address validations etc.

They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just didn't 
realize that.

Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting company, 
and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third party 
account and pay/manage them.

This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I shudder to 
think how that would have migrated.

Also I didn't really see them emphasizing the fact that their database and Plat 
could get seriously out of synch if you are not careful.

I've had to manually suspend everything in Platypus to assure data isn't out of 
sync with the new system until it comes online.

That means it's been days of people calling/contacting me trying to pay bills 
and I'm stuck in the middle.

Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to rates on 
customers, and web site creation/setup for billing.

Let's just say I'm excited to get onboarding done and running, but I'm also 
crying because it's not there yet and help is slow to come some days.

Re: [AFMUG] Sonar Migration from Platypus

[Adam Moffett]

If I recall correctly, the Sonar documentation suggested using the API 
to write a script to set everything up.  I think the idea is you can 
test your import script, then just blow away the Sonar instance and try 
again if you have problems.  Repeat until your script does everything 
you want.  Then when flag day comes you have a well tested process.


I know I heard that somewhereif it wasn't in the docs it might have 
been in one of the videos.


-Adam


-- Original Message --
From: "Sterling Jacobson" <sterl...@avative.net>
To: "af@afmug.com" <af@afmug.com>
Sent: 1/10/2018 2:51:58 PM
Subject: [AFMUG] Sonar Migration from Platypus

So here is a current update on my months long progress moving from 
Platypus to Sonar.


It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot 
extra.


I'm having to manually correct/add accounts to Sonar with rate group 
changes, address validations etc.


They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just 
didn't realize that.


Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting 
company, and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third 
party account and pay/manage them.


This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I 
shudder to think how that would have migrated.


Also I didn't really see them emphasizing the fact that their database 
and Plat could get seriously out of synch if you are not careful.


I've had to manually suspend everything in Platypus to assure data 
isn't out of sync with the new system until it comes online.


That means it's been days of people calling/contacting me trying to pay 
bills and I'm stuck in the middle.


Don't want to roll back since I've spent so many hours now on 
migration.


Can't go forward yet because I'm still waiting on massive fixes to 
rates on customers, and web site creation/setup for billing.


Let's just say I'm excited to get onboarding done and running, but I'm 
also crying because it's not there yet and help is slow to come some 
days.

Re: [AFMUG] Sonar Migration from Platypus

[Mitch Koep]

Azotel is so much easier from platy

They did it all for the WISP

Mitch Koep

218-851-8689 cell


On 1/10/2018 1:56 PM, ch...@wbmfg.com wrote:
Good to know.  When you are done, please create a punch list of things 
that need to be done/fixed/created before advising someone from 
switching over to them.


-Original Message- From: Sterling Jacobson
Sent: Wednesday, January 10, 2018 12:51 PM
To: 'af@afmug.com'
Subject: [AFMUG] Sonar Migration from Platypus

So here is a current update on my months long progress moving from 
Platypus to Sonar.


It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group 
changes, address validations etc.


They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just 
didn't realize that.


Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting 
company, and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third 
party account and pay/manage them.


This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I 
shudder to think how that would have migrated.


Also I didn't really see them emphasizing the fact that their database 
and Plat could get seriously out of synch if you are not careful.


I've had to manually suspend everything in Platypus to assure data 
isn't out of sync with the new system until it comes online.


That means it's been days of people calling/contacting me trying to 
pay bills and I'm stuck in the middle.


Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to 
rates on customers, and web site creation/setup for billing.


Let's just say I'm excited to get onboarding done and running, but I'm 
also crying because it's not there yet and help is slow to come some 
days.

Re: [AFMUG] Sonar Migration from Platypus

[chuck]

Good to know.  When you are done, please create a punch list of things that 
need to be done/fixed/created before advising someone from switching over to 
them.


-Original Message- 
From: Sterling Jacobson

Sent: Wednesday, January 10, 2018 12:51 PM
To: 'af@afmug.com'
Subject: [AFMUG] Sonar Migration from Platypus

So here is a current update on my months long progress moving from Platypus 
to Sonar.


It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group 
changes, address validations etc.


They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just didn't 
realize that.


Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting 
company, and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third party 
account and pay/manage them.


This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I shudder to 
think how that would have migrated.


Also I didn't really see them emphasizing the fact that their database and 
Plat could get seriously out of synch if you are not careful.


I've had to manually suspend everything in Platypus to assure data isn't out 
of sync with the new system until it comes online.


That means it's been days of people calling/contacting me trying to pay 
bills and I'm stuck in the middle.


Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to rates on 
customers, and web site creation/setup for billing.


Let's just say I'm excited to get onboarding done and running, but I'm also 
crying because it's not there yet and help is slow to come some days.

[AFMUG] Sonar Migration from Platypus

[Sterling Jacobson]

So here is a current update on my months long progress moving from Platypus to 
Sonar.

It's not automatic by any means.

Data import is taking a long time and its painful and costs a lot extra.

I'm having to manually correct/add accounts to Sonar with rate group changes, 
address validations etc.

They appear to be understaffed.

A lot of their system isn't theirs too, which is OK I guess, just didn't 
realize that.

Import is a third party process if you don't want to do it yourself.
Actual payment site isn't them, you host it yourself or get a hosting company, 
and have to maintain it yourself.
Paper statements are not directly them, you have to set up a third party 
account and pay/manage them.

This is just a 'simple' import of billing function only.

I didn't even have any network information for any accounts, so I shudder to 
think how that would have migrated.

Also I didn't really see them emphasizing the fact that their database and Plat 
could get seriously out of synch if you are not careful.

I've had to manually suspend everything in Platypus to assure data isn't out of 
sync with the new system until it comes online.

That means it's been days of people calling/contacting me trying to pay bills 
and I'm stuck in the middle.

Don't want to roll back since I've spent so many hours now on migration.

Can't go forward yet because I'm still waiting on massive fixes to rates on 
customers, and web site creation/setup for billing.

Let's just say I'm excited to get onboarding done and running, but I'm also 
crying because it's not there yet and help is slow to come some days.