Re: [AFMUG] Trouble/Support Ticketing

;af@afmug.com<mailto:af@afmug.com>> Date: Saturday, April 21, 2018 at 11:38 PM To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Subject: Re: [AFMUG] Trouble/Support Ticketing We don’t really market it, although we have been thinking w

Re: [AFMUG] Trouble/Support Ticketing

ug.com>> Date: Saturday, April 21, 2018 at 11:38 PM To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Subject: Re: [AFMUG] Trouble/Support Ticketing We don’t really market it, although we have been thinking we should. It is our own product

Re: [AFMUG] Trouble/Support Ticketing

2018 5:24 PM To: af@afmug.com Subject: Re: [AFMUG] Trouble/Support Ticketing Website? From: Af <af-boun...@afmug.com<mailto:af-boun...@afmug.com>> on behalf of "Layne com>" <la...@serverplus.com<mailto:la...@serverplus.com>> Reply-To: "af@afmug.com<mai

Re: [AFMUG] Trouble/Support Ticketing

ur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus> [Utah 100] [fast50-01] [Inc 5000] From: Af <af-boun...@afmug.com> On Behalf Of Keefe John Sent: Saturday, April 21, 2018 11:17 AM To: af@afmug.com Subject: Re: [AFMUG] Trouble/Support Ticketing Is issuetracker your own product?

Re: [AFMUG] Trouble/Support Ticketing

gt;> Date: Friday, April 20, 2018 at 7:18 PM To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Subject: Re: [AFMUG] Trouble/Support Ticketing A couple of the features that I think make it appealing: 1. Decision Tree process 2. Built in to

Re: [AFMUG] Trouble/Support Ticketing

>Powercode or Sonar? > >Thanks, >Adam > > >-- Original Message -- >From: "Layne Sisk" <la...@serverplus.com> >To: "af@afmug.com" <af@afmug.com> >Sent: 4/19/2018 1:39:05 PM >Subject: Re: [AFMUG] Trouble/Support Ticketing > &g

Re: [AFMUG] Trouble/Support Ticketing

Yeah, that asterisk recording has helped us a bunch of times. Especially when folks get stupid. From: Layne Sisk Sent: Friday, April 20, 2018 5:18 PM To: af@afmug.com Subject: Re: [AFMUG] Trouble/Support Ticketing A couple of the features that I think make it appealing: 1.. Decision

Re: [AFMUG] Trouble/Support Ticketing

sk" <la...@serverplus.com<mailto:la...@serverplus.com>> To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Sent: 4/19/2018 1:39:05 PM Subject: Re: [AFMUG] Trouble/Support Ticketing Hit me up if you want some info on IssueTra

Re: [AFMUG] Trouble/Support Ticketing

would give us over the built in ticketing in > Powercode or Sonar? > > Thanks, > Adam > > > -- Original Message -- > From: "Layne Sisk" <la...@serverplus.com> > To: "af@afmug.com" <af@afmug.com> > Sent: 4/19/2018 1:39:05 PM >

Re: [AFMUG] Trouble/Support Ticketing

ug.com" <af@afmug.com> Sent: 4/19/2018 1:39:05 PM Subject: Re: [AFMUG] Trouble/Support Ticketing Hit me up if you want some info on IssueTracker. It is what we used internally and we do license it (or give it away free for the companies we support). It has full integration with Zendesk,

Re: [AFMUG] Trouble/Support Ticketing

ServerPlus> [Utah 100] [fast50-01] [Inc 5000] From: Af <af-boun...@afmug.com> On Behalf Of Tim Reichhart Sent: Thursday, April 19, 2018 9:18 AM To: af@afmug.com Subject: Re: [AFMUG] Trouble/Support Ticketing The company I used to work for had custom ticketing that would interg

Re: [AFMUG] Trouble/Support Ticketing

- From: "Matt Hoppes" <mattli...@rivervalleyinternet.net> To: af@afmug.com Date: 04/19/18 08:48 Subject: Re: [AFMUG] Trouble/Support Ticketing Well and they're in is the problem. There is no link between Zendesk and power code other than the customer name and email address.

Re: [AFMUG] Trouble/Support Ticketing

Systems Engineer > PDS Connect > 317-831-3000 > > > > From: Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] On > Behalf Of Gino A. Villarini > Sent: Thursday, April 19, 2018 9:35 AM > To: af@afmug.com <mailto:af@afmug.com> > Subject: Re: [AFMUG] Trou

Re: [AFMUG] Trouble/Support Ticketing

:35 AM To: af@afmug.com Subject: Re: [AFMUG] Trouble/Support Ticketing We are currently moving from a "old CRM" to SONAR. In Sonar, I would have all the customer info but no multichannel CRM. WE are looking into how to integrate SONAR API so we can manage other support channels li

Re: [AFMUG] Trouble/Support Ticketing

f@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Subject: Re: [AFMUG] Trouble/Support Ticketing Well and they’re in is the problem. There is no link between Zendesk and power code other than the customer name and email address. But not finding a perfe

Re: [AFMUG] Trouble/Support Ticketing

lt;mattli...@rivervalleyinternet.net> > Reply-To: "af@afmug.com" <af@afmug.com> > Date: Thursday, April 19, 2018 at 8:20 AM > To: "af@afmug.com" <af@afmug.com> > Subject: Re: [AFMUG] Trouble/Support Ticketing > > Check out Zendesk it will inte

Re: [AFMUG] Trouble/Support Ticketing

afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Date: Thursday, April 19, 2018 at 8:20 AM To: "af@afmug.com<mailto:af@afmug.com>" <af@afmug.com<mailto:af@afmug.com>> Subject: Re: [AFMUG] Trouble/Support Ticketing Check out Zende

Re: [AFMUG] Trouble/Support Ticketing

Check out Zendesk it will integrate with many things. We have Zendesk integrated with our text messages and Facebook page. The only thing in power code or call logs when someone calls in but there’s no reason you couldn’t create a new ticket in Zendesk and link it to the customers email

Re: [AFMUG] Trouble/Support Ticketing

I'm afraid of having too many places for tickets so we're trying to decide on one place. I don't want email tickets in zendesk, phone call tickets in Azotel, texts in zipwhip, and Facebook messages on Facebook. I'd really love an easy way (doesn't need to be free) to combine all our support

Re: [AFMUG] Trouble/Support Ticketing

You can open a ticket in Zendesk. Do you mean open a ticket the customer can refer to or for you to track? I guess you could do either. We sometimes open tickets in zendesk to email the customer. Really your billing/CRM system should be handling phone support tickets and linking them to

Re: [AFMUG] Trouble/Support Ticketing

I am having trouble finding a ticket system that is also good for people who call in. Most seem like you need a customer to email in to create a ticket. It seems harder to manually enter a ticket for those who call us. Am I overlooking something obvious on zendesk for this? I don't need it

Re: [AFMUG] Trouble/Support Ticketing

wow, it might be a good thing for you, the ecommerce stuff is cool, shows what your people look at, what they buy, you can have google/facebook godlike powers On Wed, Apr 18, 2018 at 11:44 PM, Steve Jones wrote: > i dont care for your ticket system > dont have to use

Re: [AFMUG] Trouble/Support Ticketing

i dont care for your ticket system dont have to use it often, but i dont like it powercodes ticket system has gotten pretty useful, it would be nice if they had just that module, you could always start a wisp best ticket system we use is kayako, but last i ppriced it, was outside our budget since

Re: [AFMUG] Trouble/Support Ticketing

We have OS ticket running on a Linode instace. -Jon On Wed, Apr 18, 2018, 5:38 PM Forrest Christian (List Account) < li...@packetflux.com> wrote: > I'm currently running an instance of OSticket. There is a bug somewhere > in the version I'm running which causes tickets with activity on them

Re: [AFMUG] Trouble/Support Ticketing

I'm currently running an instance of OSticket. There is a bug somewhere in the version I'm running which causes tickets with activity on them (new or more frequently rather old ones) to not be put in a state where it is obvious that there has been activity on them. Often we'll find them weeks

Re: [AFMUG] Trouble/Support Ticketing

We absolutely love zendesk. It helped productivity many times over. Prior we were all sharing an email box. > On Apr 18, 2018, at 19:07, Forrest Christian (List Account) > wrote: > > Yeah, I'm sort of leaning toward Zendesk just because of all of the > integrations. >

Re: [AFMUG] Trouble/Support Ticketing

Spiceworks helpdesk has been working well for us Jon Langeler Michwave Technologies, Inc. > On Apr 18, 2018, at 7:42 PM, Jeff Evans wrote: > > Freshdesk has a fairly good and simple one (free) more add ons for paid >> On 4/18/2018 6:54 PM, Forrest Christian (List

Re: [AFMUG] Trouble/Support Ticketing

Freshdesk has a fairly good and simple one (free) more add ons for paid On 4/18/2018 6:54 PM, Forrest Christian (List Account) wrote: What is everyone using for support tickets nowadays?  I've about had it with our system. -- *Forrest Christian* /CEO//, PacketFlux Technologies, Inc./ Tel:

Re: [AFMUG] Trouble/Support Ticketing

We offer free stamped post cards... From: Forrest Christian (List Account) Sent: Wednesday, April 18, 2018 4:54 PM To: af Subject: [AFMUG] Trouble/Support Ticketing What is everyone using for support tickets nowadays? I've about had it with our system. -- Forrest Christian CEO,

Re: [AFMUG] Trouble/Support Ticketing

If you want free a lot of people also use Request Tracker and OS Ticket. Keefe On April 18, 2018 6:07:50 PM CDT, "Forrest Christian (List Account)" wrote: >Yeah, I'm sort of leaning toward Zendesk just because of all of the >integrations. > >On Wed, Apr 18, 2018 at 4:55

Re: [AFMUG] Trouble/Support Ticketing

Yeah, I'm sort of leaning toward Zendesk just because of all of the integrations. On Wed, Apr 18, 2018 at 4:55 PM, Keefe John wrote: > We use Sonar but zendesk is very popular. > > Keefe > > > On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" < >

Re: [AFMUG] Trouble/Support Ticketing

We use Sonar but zendesk is very popular. Keefe On April 18, 2018 5:54:10 PM CDT, "Forrest Christian (List Account)" wrote: >What is everyone using for support tickets nowadays? I've about had it >with our system. > >-- >*Forrest Christian* *CEO**, PacketFlux