There may be a permission problem so the userID given to the app does
not match the userID of the app data directory. If your user has root,
tell him/her to delete the directory /data/data/com.yournamespace...
Then reinstall the app.
Unfortuantely, only root can do this. Uninstalling the app
There may be a permission problem so the userID given to the app does
not match the userID of the app data directory. If your user has root,
tell him/her to delete the directory /data/data/com.yournamespace...
Then reinstall the app.
Unfortuantely, only root can do this. Uninstalling the
Lucky you. This happened because of a firmware bug in Samsung devices
2.2.1. See here:
http://code.google.com/p/android/issues/detail?id=14359
or
https://groups.google.com/forum/#!topic/android-developers/Sm7WCWZYcKU/discussion
In the first post, the author describes how he ended up with an
Thanks for the suggestions. I had the user try taking out the battery
but it didn't help (I HAD previously had him reboot his phone which
didn't work either). I am beginning to think that there is something
screwed up with the permissions as you suggest. I have actually had a
similar problem on
You'll have to decide what level of support you want to offer. For me, once
I've determined it isn't a problem with the app, the user has to look
elsewhere for support. I can't help solve problems with the countless
versions of Android/carrier/manufacturer OS's and devices. I'd rather spend
my
You are, of course, correct. I just wanted to understand what is
happening here so that I can determine whether it is my fault or not,
and whether I am going to have others that have this problem. The
reality is that for every person that takes the time to report a
problem there are probably
That's pretty simple. If they have problems with the installing, updating,
launching, downloading, uninstalling or (my favorite) the icon has
disappeared, it's not your problem, it's an Android issue. 99.9% of those
problems can be simply solved by rebooting or by uninstalling and
I would agree with John that this is not worth your time as a support
issue. But if your user has root access, I would try deleting the app
data folder. This has worked for the issue that I addressed.
Otherwise, factory reset :(.
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Thanks for all your help, the user does not have root access and is
not willing to reset his phone. Rebooting the phone also does not
help (or so he tells me). So I guess that he is simply stuck with his
current version.
Thanks again.
On Dec 5, 12:39 pm, mot12 martin.hu...@gmail.com wrote:
I
I would bet that your user has one of these problems:
1. Has rooted his device but won't admit it.
2. Doesn't know how to turn off his phone and hasn't removed the battery
like you asked him to.
3. Hasn't done anything to try and solve the problem but tells you he did.
4. Doesn't have a problem
There is one more relevant point. I have had the user completely
uninstall the app and re-install the new version and the above log is
what he is seeing
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How many times have I read that same complaint from a user. I'm guessing
hundreds.
it's unrelated to your app. I send this to the user and it has always
solved the problem:
The launcher, installer and Android Market installer are part of your
device manufacturer or carrier's specific Android
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