Hi,
I think that you have to really know the customer before you start
telecommuting, and the customer needs to know you. I have worked for most
of my VPN-customers 5-10 years.
It is ideal to be able to access the customer systems on a short notice
for small fixes, troubleshooting or limited
We put PDAs into a new class, derived from BMC_System.
This was only because, we need a lot of attributes that were absent from
BMC_ComputerSystem, otherwise Tier 1,2,3 would do.
- Murtuza.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Frank,
If you are an administrator or subadministrator of a form, you can
delete entries from it by selecting Actions Delete or Ctrl+D.
If you're a 'regular' user you will not have access to this feature.
What you could do is create a new status value Delete or just a
display only field
Here's Axtons answer from a couple of months back:
Increase the max heap space tomcat java process can use by adding the
following on the command line that starts tomcat
-Xms1024m
-Xmx1024m
I guess Google can help you out as well:
All,
I am looking to create a form in remedy or a page within a form
that will display a report dynamically that we currently produce manually
using excel ( I know I wanted to throw stones too). Basically, I just need
to know how to make a field in remedy that will do COUNT(Assigned
Classification: UNCLASSIFIED
Caveats: NONE
Thanks Joe!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, May 30, 2007 2:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP (UNCLASSIFIED)
If your
Susan:
That's a very interesting question:-)
I'm not saying that the tool should dictate exactly how the processes
should be - merely saying that building a large system from scratch
demands considerably more expertise and resources that adapting an
existing one. Although ITSM7 may not be a
With a drop down (enum) field type? Not gonna happen.
Axton Grams
On 5/30/07, Ashley Henderson [EMAIL PROTECTED] wrote:
**
LIST,
Anyone out there have a suggestion on how to hide status values for a
particular row level access group?
Remedy Version 6.3 __20060125___This
Thanks Carey, and thanks LJ,
It seems the Business Time Diff worked to fit all the requirements. It
runs when the form has been rejected. I used a start time of Status
History.Pending Approval.TIME End Time of $TIMESTAMP$ Company Company
the result goes to an interger field called
I don't know whether you can disable the Ctrl-H function that will list
the Status History. If you get a knowledgeable user, how do you hide
this?
Ron Fariss
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent:
Is there a way to tell from the administrators point of view (not a DBA)
who ran a particular query, or who is running query's against a
particular remedy server?
Thanks
Kyle
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of
Created a WebService for a form that has a few hundred fields. I am using
Perl to call the service using the OpSet operation. However, it appears that
I must supply a value for every field that is mapped in the Input mapping,
whether I want to change it or not. So, I went to the Input mapping and
The arsql.log file should tell you everything you are l
Kyle,
The arsql.log file should tell you everything you are looking
for and more...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent:
Yes you do. :-)
It may be easier to export the web service in xml fomat and change it
in a text editor.
--
Jarl
On 5/31/07, Frank Caruso [EMAIL PROTECTED] wrote:
** Created a WebService for a form that has a few hundred fields. I am using
Perl to call the service using the OpSet operation.
Here's an update. There were two issues.
The first was I had changed 2 fields on our development server from
Optional to Display Only by deleting the fields and recreating them with
the same field numbers. The field types were the same but Entry Mode
changed from Optional to Display Only.
Hi,
We are trying to setup linux for ITSM 7.0 , installed the
ARS server 7.0 patch 2
Assignment Server
Approval Server
Email Engine
All these went without any problem, but when we try intalling CMDB 2.0 ,
it gives error in installation , our linux is Red Hat Enterprise Linux 4
with oracle
Syed, what kind of errors did you see, and where did you see them? What
version/patch of the CMDB did you install?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Syed Basith (sbasith)
Sent: Thursday, May 31, 2007 9:38 AM
To:
Ashley,
My guess is that the requirement has more to do with allowing some
users to change the status to some limited values. ( But I could be
making to many assumptions here too. :)
If that is the case
Then you could go with a new field that gives the user a char field
with a search menu
And if you are on *nix you can tail -f arsql.log | grep for the username. If
you are on windows you can use baretail and highlight the line that has the
username you are looking for (or if you have cygwin you could tail/grep in
Windows which is nicer because you only see the lines you are looking
Perhaps a better solution would be to make the Status field RO, and have the
status of a record advanced with buttons that would be enabled under
conditions defined by workflow. Both the buttons and the Active Links
behind them can have different permissions, so that advancing to different
status
Anyone playing in this sandbox out there, care to comment ?
ARS 7.01 P3 - Limited Release
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Are
You can also get UNXUTILS from http://unxutils.sourceforge.net/ - native
Windows port of all the UNIX command-line tools you've come to love,
including awk, sed, grep, tail, and wc.
Michael Durrant
[EMAIL PROTECTED]
Share what you know. Learn what you don't.
-Original Message-
What kind of error do you get? Remember to install your licenses on
the server before installing CMDB. The CMDB installer logs will point
in the right direction.
With regards to stability; I guess all platforms are stable and remedy
is stable on all platforms. Therefore I would always recommend
Good afternoon:
We had a Sybase consultant who expressed shock that we were
using 4K pages in our Sybase database. He expected 16K. The Remedy
documentation says 4K is the minimum page size. Does anyone have any
recommendations / experiences that would indicate what is the correct
page
All,
I hope this is old news to everyone else.
However I just stumbled into some knowledge (KB ID: 00011687) that
explained something that I have never been able to get to work. ( I
find it really sad that the article is dated in 2003. :( ) Now that
it works, well... there are more
ARSlisters - apologies for letting this slip.
I am ignorant about LDAP -
all I know is that we authenticate against the NT
domain, and that
the LDAP config forms do not have an entry - so does
that mean
we do or do not use
This is a test reply
Eric Alfonso
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Thursday, May 31, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
This is a test reply
Eric Alfonso
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin
Sent: Thursday, May 31, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to send email notification to a Group ?
Hi All - I had to delete a join that I had some Crystal reports built
against this join. I then recreated the join (with the exact same name)
and all the reports are now broken.
I have been trying to rebuild these reports from scratch but for some
reason the reports are not showing any data
What happens if you say Target = Current? This is how I normally open
windows in MidTier that I want full screen.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, May
Same result.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie
Sent: Thursday, May 31, 2007 4:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Maximizing Form from a Dialog
What happens if you say
Hi everyone:
I seem to have discovered an oddity in the 6.3 Midtier. I have workflow
tied to a dialog box. When the user clicks an OK button on the dialog
box, I have an AL that performs an OPEN WINDOW action. When the new
window opens, I want it to be maximized, but it's not. Instead it's
If the report is embedded in the active link, point to a bogus report,
save and then point to the correct report. This will cause the active
link to reimport the new version of the report. If the report is being
run from the report form, make sure that you've updated the attachment
portion.
The original report was in the reporting form. I cleared the attachment
then saved. Re-attached and saved. That actually gives me an error
Error in File D:\Docume~1\cpargete\Locals~1\Temp\For Mills.rpt: Query
Engine Error
If I copy the RPT file into my ARCMDS folder and open the join then try
First check tools, options and the advance tab to see if the report
settings are correct. Do other reports work aside from this one? Query
Engine errors tend to be an ODBC Driver issue. Within Crystal, try
selecting database then set datasource and repoint your data to the ODBC
driver
You can do this by utilizing javascript.
Place this in the header or footer of the current view of the form you
want maximized:
script language=JavaScript type=text/javascript
window.moveTo(0,0);
window.resizeTo(screen.width,screen.height);
/script
Ryan
On May 31, 5:28 pm, Kaiser Norm E CIV
My college has just requested that the Requestor Console use the
Incident Templates instead of the
Summary Definitions, meaning when someone enters a Request they get to
pick from Incident Templates
instead of Summary Definitions.
I think I can figure a way how to do this, but my question, since
Hello,
I am having an issue where I have 2 filters with an execution order of 1
and 2 , and both are running a .BAT file from the command line. Both
filters run process work fine as long as they are not both enable at the
same time. As soon as both are enable only the first filter run process
Welton,
I suspect that your issue lies with you not understanding ARS Filter Phases.
(But I could be wrong.)
Run Process actions are deferred to Phase 3 and the processes are spawned in
order of execution but they are just kicked off and the ARS server does
not wait for each process to complete
Hi, long time ago since I posted, but no problems for a long time ..
This morning I tried the Archivefunction, but I receive this when saving:
Could not create the Archive Form specified. Archive for this form has been
disabled. Please check the error log for errors. (ARERR 8992).
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