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unsubscribe arslist --Gerhard ConradieRemedy Integrated
Solutions Pty(Ltd)Cell: +27 84 515 4097Fax: +27 86 681
9984Email:
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__20060125___This posting was submitted with HTML in
Stephen Heider has numerous .net examples you can browse at:
http://arswiki.org/projects/dotnetutil
Just click the 'browse source' tab.
Axton Grams
On 7/6/07, bswrchrd [EMAIL PROTECTED] wrote:
I am trying to build a *simple* query function using the .NET API and
PowerShell to query Remedy
Hi,
I have just installed AR server 6.3. The Admin tool is really fast, but i
cant say the same about the User client. Infact, it's damn slow.
I had seen this behaviour earlier also with another server. I am not able to
think of any reasons for this kind of behaviour. Please help me out here in
Slow in what way?
Logging in ..
Opening a particular form ...
Refreshing a table field ..
Also, where is this user located? Are they on the same subnet?
On 7/6/07, Rakshit Bhandary [EMAIL PROTECTED] wrote:
** Hi,
I have just installed AR server 6.3. The Admin tool is really fast, but i
cant
Slow while logging in.. i.e. opening the Home page and also when opening the
object list.. I have the server on my desktop and i am trying to login to
user tool from there itself.. Overall the performance seems very slow..
Almost 10 to 15 mins for opening the Home page or Object list.
On
Try deleting user cache (on the local workstation running the client).
(C:\Program Files\AR System\Home unless you installed elsewhere).
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
As for renaming the install shield dir did not help. Same problem.
The install path - you don't get that far in the wizard to be able to
spec the path. The error occurs during the install shield wizard launch.
Managed to solve the problem by simply doing an - Add new programs from
the Control
And are you sure you don't have some errant workflow firing at startup
that's taking a long time to complete?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rakshit Bhandary
Sent: Friday, July 06, 2007 6:45 AM
To:
I cleared the user cache.. still no improvement.. And i just installed this
server.. There are no workflows other than the ones which comes with the
installation..
I had seen this problem earlier also with another server.. is there any
configuration issue which can cause this problem???
On
Yes, there are many kinds of configuration issues that can cause slow
response. Next, I'd try to get some evidence.
Frank gave you some good advice. Network issues can certainly cause slow
response. It would be especially suspicious if multiple users on the same
network segment have slow
Rakshit,
Start at the beginning. Start with diagnostics to find the problem.
Login as an Admin user to the User tool.
Tools--Options--Logging
Turn on all the log options(Active Links, Macro, API, Database, and Filters)
Set the Log File Path to the path and filename that you want to
write the
Help!
I am using MAPI to receive e-mail and getting the following error.
Please let me know if you have any information on this issue.
Application has started Version: 5.01.02
Using JRE: 1.4.1_01
Checking connection to server: rck-hrsa-web ...
We are looking at integrating with Tivoli and I've been reading the
documentation for Remedy Link for Tivoli 6.3. The requirements in the doc
include having ARServer installed compatible with AR System 6.3.
We have 6.3, but we are looking into an upgrade to AR Server 7.0.1 as well.
Will Tivoli
Very interesting thing found in 7.0.2 Patch 4 patch-documentation.
Under fixed defects.
SW00249755 Unable to create a Request through Requester Console
I haven't applied the patch yet, but will try it.
One question I have regarding these fixes where can I find more
information about
Johan,
To my knowledge there is no way to search for a BUG(defect) based on
its BUG(defect) ID in the current support web application.
I think you have to open a new incident and ask for all available
details for any bug that you need more information on.
BMC (since the Remedy days) has done a
I upgraded my user tool from 6.3 to 7.0 and it seems to have done the
trick.. Now the user tool is Super fast :) Thanks all.. but i am still not
sure what was wrong with the 6.3 version..
On 7/6/07, Carey Matthew Black [EMAIL PROTECTED] wrote:
Rakshit,
Start at the beginning. Start with
I have found a form that seems to be Garbled in the Web View of IE 6 and
7.. So I guess I will assume it is the form.
is there a way to fix the view ? Manage View's Maybe ?
Patrick Zandi
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Hi guys. The newest curveball has been thrown at me and I need to
process XML over HTTPS into Remedy. I was looking at Klink by Kinectic
Data and it's what we want but not supported by 5.1.2
Anybody use it on 5.1.2 and can verify that it works? Anybody have
another solution for XML over
Hi Nicholas
Thanks for your answer, yes, it´s in the SLA table within the ticket. I
double-checked and I don´t have any of the options you mention.
Hope you can shed some light
Regards!
2007/7/5, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED]:
**
I don't see a Missed Goal in our SLAs
Hi Listers,
Does any one have a definitive answer to the Vertical Navigation Field
crashing the WUT?
Server: Development
DB: Oracle 10g
User Tool ARS: 7.0.01
Form: Customized OOB Home Page
Check Box: Fire workflow
Apologies, if I have missed the thread with the answer.
Regards,
That is an error being sent back to Remedy from an email server you are
sending to.
Is there anything in your AR System Email Error Logs form? You may
need to check the address list for the related message in the AR System
Email Messages form.
Fred
From:
That's an error coming from your smtp server, not from Remedy.
452 usually indicates insufficient space, but in your case it seems to
suggest your smtp server is throttling your email. I suggest contacting
your mail admins.
http://www.xequte.com/support/maillistking/smtperrors.html
hth,
tony
Hello Listers,
We are facing some issues with emails being sent out through Remedy. In the
email error logs we are frequently getting the error as follows:
Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 452 Too many recipients received this
hour
Misi,
With 7.x have you had a chance to see if data can be extracted from
Manage User Licenses in the Administration Console Application?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent:
Hi all,
I am getting an error when installing SLM 7.0.03 on a Windows 2003 server with
a SQL 2005 database. We have ARS 7.0.01 patch 3 with Incident and Problem
already installed with patch 4. The error we are getting is: Database
connection failed: servername ARSystem 1433 ARAdmin. Please
John,
Thanks for the advice!! Unfortunately, I've tried yesterday, today, and
tomorrow, and still it doesn't show, even though using the same for the 9
month criteria does produce results.
The 9 month one even uses the exact same Date field, so I assume that if the
Date field or the DST were an
Is your SQL Server set to allow Windows-only authentication? The SLM
installation requires SQL Server authentication, although there are now
ways to restore operation to Windows-only authentication after the
install has been completed.
Christopher Strauss, Ph.D.
Remedy Database Administrator
It is set up for mixed authentication...
Greg
--- [EMAIL PROTECTED] wrote:
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.0.03 Installation error
Date: Fri, 6 Jul 2007 11:24:10 -0500
Is your SQL Server set to allow Windows-only
It is working now. Someone had changed the password for the sql user we were
using. Gotta love it! Thanks everyone!
Greg
--- [EMAIL PROTECTED] wrote:
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.0.03 Installation error
Date: Fri, 6 Jul
Everything solved, (I hope)...
After installing 7.0.2 Patch 4. (Change Mgmt. fixes, CAI and ARDBC.)
Requester Console started to work.
We've also encountered problems with Overview Console timing out. A
problem which also was resolved with this patch.
As always: Patch to latest level, before
Rakshit,
What was the hardware and O/S for the machine where you were trying to
use the 6.3 User Tool??
Gp
George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.7513
From: Action
Shawn,
I may be seeing something that is not there... but...
Is your 'Expire DT' field a Date field or a DateTime field?
At one point you said:
(DATE = (Expire DT - 15552000)
at another you said:
(270 days or 23328000 seconds)
If your field is a Date field then the value in the field is
As per the compatibility matrix for AR System 7.0.01, Remedy Link for
Tivoli 6.3 is supported against AR System 7.0.01.
http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-M
atrix_v1_03.htm
There is no newer version of RLT available - 6.3 is the latest.
-David J. Easter
Hi all. I have a need to be able to interact w/ Remedy using XML over
HTTPS. Web Services would be nice but they can't handle the SOAP
wrapper. KLink doesn't work w/ 5.1.2 (our version), any other
suggestions?
TIA
Jack Covert
Corporate IT
Enterprise Systems Management
Remedy
Jack -
Maybe I am not reading this correctly... It's Friday, and I am a bit short
in the sleep department again...
Essentially what I am getting here is that you cannot connect to your web
service over an SSL connection. SSL is the Secure Sockets Layer that is
used for securing the
By they can't handle the SOAP wrapper do you mean that the application
you want to have pushing data to Remedy (or pulling data from Remedy)
can not do SOAP? That this other app can create XML but does not do
SOAP?
Maybe a bit more info could be helpful here
Fred
A couple was celebrating their golden wedding anniversary on the beaches in
Montego Bay, Jamaica. They never argued and their domestic tranquility had
long been legendary.
People would say: What a peaceful loving couple.
The local newspaper reporter was inquiring as to the secret of their long
Were starting to look at upgrading from ITSM 6 to ITSM 7, I was
wondering what drawbacks, issues, pit falls have been encountered when
doing this upgrade. We have a moderately customized ITSM 6, along with
some home grown applications. Thanks in advance.
Randy
Folks,
Has anybody utilized Citrix for global service desks? If so, what was the
reason for that configuration?
Thank You,
Chris Doble
Mobile: 949-533-5346
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Carey,
Not a problem- I appreciate the suggestion!
The field was created while we were still on 4.5- so while it only displays
the Date, it is behaving like a Date/Time. I added the number of days as I
thought it might help clarify the situation (apologies for having done the
opposite).
I setup
You are correct. We need the XML to be wrapped in a SOAP request to use
web services and we will return the information w/ the SOAP. The SOAP
throws a wrench in their works, they need straight XML.
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
Too much to list here. Make sure you use the latest patches available -
there are MANY bugs fixed.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
Sent: Friday, July 06, 2007 1:24 PM
To: arslist@ARSLIST.ORG
Subject:
List,
I'm not sure if this means anything to anyone, but I ran through a number of
tests to see what quantity of days/seconds would give me issues. After much
testing, I found that anything under 248 days (21427200 seconds) was
returning No Results when there were suppose to be, and anything
John,
I understand what you are saying about DST now!! I guess I am just that
thick headed that I had to figure it out the hard way :(
Thanks for ALL of EVERYONE's help
I've included in my qualification both +1hr -1hr, just to make sure I
won't have to revisit this in 6 months ;)
Thanks
If they can write the XML to a file then you could do a small perl
script using SOAP::Lite to push the XML to Remedy and return the results
(writing it to another XML file).
Also From the Klink docs it appears that all it needs is a Mid-Tier 6
(or higher) install. I have used Mid-Tier 6.3
And if Klink does not work as is then it is open source, you could enhance it.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 7/6/07, Grooms, Frederick W
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