Hi Listers,
We need to introduce a new field in RQC:ServiceRequestWizard (Requester
console new request). The end user will fill the field with data and the
data has to be stored in HPD:Help Desk when the ticket creation
completes.
We Created the External Customer Name field in
Hello All:
Has anyone done a java based chat integration with Remedy? Anything
product you prefer over another?
I'm looking to replace a product called 'Right Now' so call center
agents would see requested chats, pick them from a queue which would
create an incident, then on close the
Slightly off-topic. I was thinking of Remedy at the time :)
Stephen
Remedy Skilled Professional
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Thanks for the feedback gents. I'm not sure I am sold on upgrading the
server from 6.3 to 7.1 at the moment. Although, I get that it makes
sense to do an ITSM/ARS upgrade in piecemeal, I think I will wait for
7.1 to stabilize. I am not getting a warm-fuzzy about 7.1 after reading
various posts in
Mid-Tier displays time based on either the preference record of the user in
question, or based on the TimeZone of the server. If your users don't have
preference records it defaults to server. if your Server is set as GMT,
then so will your Mid-Tier
-Original Message-
From: Action
Rob
We are just now integrating the Webex WebACD product into our help desk
application for CHAT. The company already has Webex and the WebACD was
no additional charge.
We have integrated it into some of our Web submit pages. As the
customer fills out and submits a Web ticket, we
Conrad,
You are getting this error at the time when arplugin is initiating. Its
indicating that it is looking for a symbol VerifyClassForMajorVersion and
says this cannot be found in the file libjava.so located at
/usr/jdk/instances/jdk1.5.0/jre/lib/sparc/.
This could mean that this version of
Richard,
If I remember right, David Easter did mention on one of his recent posts not
more than a week or so ago, that 7.5 would hit the road somewhere mid-2008?
So that would make 6.3 more than 3 major versions old..
Cheers
Joe D'Souza
-Original Message-
From: Action Request
That is correct. Standard BMC policy is to support the current version
and 2 releases back. When 7.5 is released, 6.3 would be considered the
Current minus 3 release. (i.e. 7.5.00 and 7.1.00 would be fully
supported and 7.0.01 would be on limited support. 6.3 would be
unsupported.)
Is there a PDF of the CMDB documentation? Can some forward it to me? I
need to bone up for an interview. Thanks
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I sent a couple of docs off-line.
Drew
On Mon, 12 Nov 2007, Help Metoo wrote:
Is there a PDF of the CMDB documentation? Can some forward it to me? I
need to bone up for an interview. Thanks
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All BMC documentation is also available on Support Central. CMDB,
specifically, can be found at:
http://www.bmc.com/support/hou_Support_ProdAllVersions/0,3646,19097_1969
5_141389_0,00.html
as well as in the areas for products with which it is included.
-David J. Easter
Sr. Product Manager,
Hi All
Fusion currently has the following openings in the UK (London SE).
Full salary and benefits jobspec provided upon application.
Application's welcome from overseas candidates.
1. Senior Remedy Consultant - permanent role to analyze, design,
architect and implement BMC Remedy
there are photos available at www.wwrug.org
I haven't captioned them all yet, just got back.
(link is BUW2007 on the left).
... Daniel
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: November 1, 2007 5:26 PM
To:
This one is for those of you running a server group
with load balancer(s). I'm trying to make sure
settings for 'server name', 'server connect name' etc
parameters right.
I have 2 ARS Servers (ARS1, ARS2) and 2 Midtier
Servers (MT1, MT2).
The idea is to have a load balancer ARSLB in front of
I am about to create a development environment for our
production ARS setup with ITSM 7.
After the software installs, I am planning to copy the
database from production and dump it on development.
What kind of cleanup do I have to do afterwards...with
server name references?
Our production
Its pretty straight forward, just need to make sure you fix your email
configuration to point at your dev mailbox, and fix your people, user
data.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Rabi Tripathi [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
**If this post becomes a duplicate, I apologize.
Another one was sanitized, says yahoo, and hasn't
turned up yet. This one doesn't have real looking
URLs, so should go through**
This one is for those of you running a server group
with load balancer(s). I'm trying to make sure
settings for 'server
I see that I do have a similar filter for Change Mgmt.
I want to say patch 3 has this filter missing, but
Matt would disagree, so I don't know what to make of
if.
I got a copy of this filter from BMC, so I will import
it.
Thanks Michael and Matt.
--- Carpenter, Michael [EMAIL PROTECTED]
wrote:
I am still updating customized workflow with the changes made to OOTB
workflow in Patch 006, and have come across at least one active link
changed in 006 that is in error. It may not affect anything, but in
HPD:INC:VISAction_141_ModifyGoToClosureDlg in the On Open field mapping
for If Action 2
Hi Joe,
I solved the first issue and now the arplugin is working. There was a
problem with the LD_LIBRARY_PATH. Now the second issue is what I'm
trying to solve.
ARERR [90] Cannot establish a network connection to the AR System server :
servername : RPC: Rpcbind failure - RPC: Authentication
Rabi,
I would advise against that approach.
We tried that by doing a full install (and everything was working after
the install) and moving to a new server/database. So we took a database
backup of our Dev environment and tried to move it into our QA
environment. Well, SLM stopped working, CMDB
Another thing that will not copy correctly with a database is EIE or AIE
- you will have to reinstall it after the move, but that does work.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From:
Maybe I misread the first post, if you're just copying the db, it should
be fine, but if you copied the app, then Matt is correct and you will have
all sorts of issues. Best way is to install the application and then move
the DB.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Conrad,
First of all the Admin Tool doesn't connect directly to the database. The AR
Server connects to the database. The Admin tool connects to the AR Server..
So what connection is it that is failing? Is the connection of the AR Server
to the database failing? What errors do you see in the
Neither will Help paths to OTB applications be correctly configured. You
will manually need to configure these manually by altering the paths in the
SHARE:Application Properties form by editing the path to help.
To make EIE work after moving databases, read the note on how to configure
EIE on a
Hi All,
One of our client runs a Customer Contact Center and would like to check the
possibilities to integrate AR System with the Telephony, Computer Telephony
Integration. This is required in order to pop-up the caller's personal
information on the screen before the call is answered.
My
Ever since the release of OS X 10.5 the IT trade press (eWeek, ZDNet,
etc.,) has been full of reports of security and compatibility problems,
especially with the default installation of the firewall that replaces
the 10.4 firewall. Basically, a system is much less secure after an
upgrade from
We do that here all of the time.
On dev we installed all of the apps and then licensed them. Once that
was done, we copied the production database to the dev database and
started up dev.
You need to go in to the cai form to change the pointers from
production to dev, as well as the email form.
Hi Audrey,
What we have tried and tested is that if you can have 4gigs of physical
memory in your system, it is a breather for the ITSM installation,
configuration and further usage. Any less will impact the performance of the
application. Secondly, if possible, plan to install the database on
Hi Rahul,
Thanks, I will have to order additional memory.
Regards,
Audrey
- Original Message -
From: Rahul AR User [EMAIL PROTECTED]
Date: Monday, November 12, 2007 3:40 pm
Subject: Re: ITSM 7 on XP
To: arslist@ARSLIST.ORG
Hi Audrey,
What we have tried and tested is that if you
Let me summarize what you guys said so far about
copying ITSM 7 from one server to another one:
(1)Copying the file system from one server to another
one is a bad idea. Ok. I was not planning on doing
this. Only want to copy the database, after I install
all the software on the new server.
Hi Joe,
This is something I learnt at BMC Userworld recently. I believe that EIE
is being bundled with the Atrium CMDB and is therefore named the Atrium
Integration Engine. I believe it is pretty much the same thing with a
standard set of adapters supplied.
Cheers,
Rod
snip
Pardon
**
Joel
*
Joel D. Sender
Director of Western Operations
QMX Support Services, Inc.
[EMAIL PROTECTED]
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Rick, Benjamin:
Could you please update the info about this issue?
Does it work?
I have alike problem...
Error. The server encountered an unexpected condition which prevented
it from fulfilling the request.
java.lang.Error: UserBeanRequested User: 'App Admin (appadmin)' NOT
created in
MessageOh just a new name for an old car with a new engine then..
Thanks Rod..
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rod Harris
Sent: Monday, November 12, 2007 4:41 PM
To: arslist@ARSLIST.ORG
Rick - you indicated below that users can not opt out of individual
notifications - is there a work around? This seems strange - some users may
not want certain notifications, but may want other notifications.
I have notificed that if I create a NEW Notification from the People Form /
Hi Everyone,
I'm looking for a password generator. I need to create password values to
set into two fields via an active link button. These are not used for
Remedy logins. I downloaded the password generator on Gidd's site but it
only does alpha/numeric with no special characters. It has to
Susan,
It makes a real ugly password but would the guid generator work. You could
trim it to a set length that would be shorter than the original length of the
guid.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
From: Action Request System
Actually .What I know of this topic is that the AIE (Atrium
Integration Engine) is free for use with the CMDB. However, if you
use it to integrate to other applications then you need to buy a
license for AIE. I know that line may be hard to pick at times (given
that the CMDB is extensible and
Rabi,
I am sure there is a good white paper about all of the configurations
needed, but here is a quick list off the top of my head for your
configurations and/or stated issues.
1) When making changes to a Server Group, I would not suggest
connecting to the cluster name. I have no confidence
Hello again list,
We are still having some problems with the Email Engine on our
servers, hopefully one of you can help us out again. The current
problem appears to be lackluster performance (we seem to be only
processing about 20 outgoing emails a minute), and it appears to be
intermittently
Yes that's my understanding too. The name change may also reflect the
restrictions in the license with this version. Essentially it is still the same
EIE product though.
Rod
From: Action Request System discussion list(ARSList) on behalf of Carey Matthew
Susan,
You peaked my interest... this has go to be a common topic for others ... so...
After about 2 minutes on Google.. In found some java code to generate
SIMPLE passwords.
(http://www.java2s.com/Code/Java/Security/Cheaplightweightlowsecuritypasswordgenerator.htm
) Ok it looks really simple...
Hi,
This was an email message from Chad Hall some months ago, this explain
email engine performance very well:
=
There are several things you can do to speed up emails. We have tuned
ours so that it can send between 300-500 per minute. We reach those
Joe,
I am getting the below error in the arerror.log as well.
ARERR [90] Cannot establish a network connection to the AR System
server : servername : RPC: Rpcbind failure - RPC: Authentication
error
Cheers,
Conrad
On Nov 12, 2007 10:56 PM, Joe D'Souza [EMAIL PROTECTED] wrote:
**
Conrad,
Hi,
To those who are looking for this document:
ITSPAddFieldsNotification-Instruction.doc
I uploaded the doc here:
http://www.freedrive.com/public/17218/ITSPAddFieldsNotification-%20Instruction.doc
Cheers!
~ Eli ~
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Norm
Do u do this from the search window(Split window- which shows the result list
on one half and below the chosen record/ticket) ?
Dipti
Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
** st1\:*{behavior:url(#default#ieooui) }All:
Can
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