Hi,
In earlier versions you could even have two users with the same login name
but different passwords. I think to recall that this feature was removed
in one of the recent versions.
I typically put unique indexes on these fields too in the User and Group
forms.
Best Regards - Misi, RRR
Has anyone created a LocalizedMessage_pt.js or LocalizedMessages_pt.properties
file they would be willing to share? Am trying to save myself time from
translating this into Portuguese?
Thanks
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Hi,
We have just had this issue this AM.
Installed usertool P 003 and everything is fine again :)
Thanks
Chris
Greg Elphick wrote:
**
Hi
All
nbsp;
I am having a spot
of problem with the user tool version 7 installed on a citrix server I get
the
ie error 'path' is
Good 2008 for All
I get the following error when launching the Overview Console
ARERR [8939] The AR System Plug-In server is not responding. Cannot
connect to the system at this time. Contact your AR System
Administrator for assistance. : RPC: Timed out
Any suggestions?
Frans
++
Please Read The Disclaimer At The Bottom Of This Email
++
This happens when the plugin process on the server hangs or died.
You should be able to go to the server and kill the arplugin
Hello for all,
How can I clean up records from a table that growths abnormaly??
I'm facin' a serious problem with Alert Events table.
Since 2004 it's been growing without control... Nowadays, this table has around
7 GB...
I want to know if have a way that I can delete all records of this
Complementing...
I'm using:
ARS Server: ARS 7.0.01 Patch 004 - Operational System: AIX 5.3
ARS User: ARS 7.0.00 Patch 001 - Operation System: Windows XP
Database: Oracle 9i
De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto
Dutra
Tadeu,
I dealt with this very thing yesterday. Here is what I did, and it did not
affect the server.
Deleting all these entries from a Remedy client will take forever and may not
even complete. Use the TRUNCATE TABLE command (SQL Server) to instantly clear
out all entries for this
Michael,
Actually I think there is at least one good reason for why ARS
supports (or maybe supported is a better phrase) this feature.
The idea is a group alias. ( Two Group form entries with the same
'Group ID' value but different 'Group Name' values.) This is a
designed feature from the old
Hi Stephen,
Thank you very much for your post...
I did the test on my 'test server'... that I have only 2000 records it's
runs very well...
But, it's safe to execute this command in my 'production server'?? Alert Events
on this server has 35.626.325 records...
How many records did
Tadeu,
The form on my server had 500,000 records. However, with the TRUNCATE TABLE
command the RDBMS handles the deletions differently than a DELETE FROM command
(which is what the Remedy clients use).
The DELETE FROM command updates the Transaction Log so in the event of an error
it can
Has anyone written any Python code to call a Remedy web service that they
would be willing to share?
Thank you
Frank
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Hi,
I have made changes to the user interface of a form in Remedy
Administrator.
Do I need to modify the .java or .jsp files on the mid tier to reflect
those changes or will the mid tier itself point to the same form in
Remedy Administrator and pick it up and will I be able
Have you tried resetting the user's password to something simple (i.e all
lowercase and not symbols, if you're AD allows that) and then have them try
logging in to Remedy?
I'm wondering if something in the case of the password or perhaps in a
symbol could be causing this.
J.T. Shyman
Column
The other day when I was watching the user login, they did not mistype
their password - which is part of what makes this so strange! :)
Mike Pugh
Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
This may already have been mentioned, so forgive me if I'm being
redundant. The old 5.1.2 client (unpatched) did the same very thing
you're describing...but only if the user mistyped his/her password.
With this issue, if the user mistyped his password just *once*, boom,
his account was locked
Are there any tools for documenting specific Remedy workflow?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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We have our AREA LDAP configured. The problem is very strange.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Arner, Todd
Sent: Wednesday, January 09, 2008 10:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Users getting locked out
Yeah...I remember you mentioning that, which throws a monkey wrench into
my theory. That really is weird. If it were a strange special
character or something causing the problem, you'd think the domain
controller would deny access...
-Original Message-
From: Action Request System
Thanks for all the responses guys, we will definitely review them and
try some out.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Rahul,
rs
When you make changes for a view from a form in Remedy Admin you need to update
de mid tier cache...
(i.e. you need to flush the mid tier cache in order to see the change on the
web)
Enter in Mid Tier Configuration Tool
(http://localhost/arsys/shared/config/config.jsp, I think
Rahul,
What version of ARS are you using? If you are on ARS 6 or greater you shouldn't
have to touch any of the java files. If you want to see the changes you made
immediately then you need to log into the Mid-Tier admin page and clear the
cache files.
Hope that helps.
Russ
Date: Thu, 10
What kind of documentation are you trying to achieve? Manual or automated?
Rick
On 1/10/08, Sokol, Brian [EMAIL PROTECTED] wrote:
**
Are there any tools for documenting specific Remedy workflow?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212)
Thanks Matt,
I was good to go and set up the filters I needed. They worked fine, I guess
I thought it would be harder to do then it was.
Best Regards,
Tom
- Original Message -
From: Gayford, Matthew C.
Date: Wednesday, January 9, 2008 12:43 pm
Subject: Re: NEED ADVICE - Setting
Tadeu,
You could schedule an Archive on the Server Event form and just delete records
without putting them into an Archive form.
Since you have a large number of records, you could do this in batches to
delete smaller chunks at a time and this also could be done after hours...
Mike
ARInside is my favorite tool at the moment
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, January 10, 2008 7:49 AM
To: arslist@ARSLIST.ORG
Subject: How to Document Workflow?
**
Are there any tools for
If you are on ars 6.3 you will just need to refresh the cache in the MidTier
Config tool.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rahul Takle
Sent: Thursday, January 10, 2008 6:56 AM
To: arslist@ARSLIST.ORG
One thing I did is create a small application that uses server events to
track creation and changes in workflow. It still needs some polish and
debugging or I'd share it. You could probably build it yourself in a few
days.
Rick
On 1/10/08, Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
My
I need a report that gives the Total Time Spent on a set of Incidents.
Before I reinvent the wheel here, I'm wondering if anyone else has
wandered down this path before me (I suspect this must be a fairly
common metric).
Because Incident 7.0 collects individual time records in the
HPD:Help
I think my 6.3 install had an escalation to delete the records. The Escalation
ran daily so the daily delete was small.
It had a Run-If something like:
('Create Date' = ($TIMESTAMP$ - (30 * 86400))) OR (( 'Create Date' =
($TIMESTAMP$ - (4 * 86400))) AND ( 'Read' = X))
It did something
Hi,
My current favourite for automated documentation is the free ARInside by
Stefan Nerlisch. Unfortunately his web page has been hijacked, and I do
not know where to find him. The latest release I know of are available at
Matt Reinfeldts web site:
Or just wait until the Mid-Tier automatically re caches. (Depending on
Mid-Tier .../config/config.jsp settings.)
No Mid-tier(jsp/servelet/etc) file changes should be needed for any
ARS Admin tool change.
Well, I guess you could add a View Field that points at a URL that
requires you to create a
...this got me thinking. It would be useful to see the number of records in
each of Remedy's data forms.
I just created the attached SQL Server View that lists row counts of just the
data tables (T, H, B) and their corresponding form names. To see this inside
of Remedy, create a Remedy
One suggestion on the TRUNCATE TABLES, ensure that ARServer is SHUTDOWN
because of the possibility that it will be creating records in that
particular table while you are executing the sql commands.
You do not want to crash your server (possibly) or your user tool/alert tool
errors because of
Hi all we seem to have pending tickets on our DSO with the following error
message. checked the the usual conf/ firewall setting and all seems to be
working fine.also I can successfully telnet to the target machine can any one
please shed some light on what could be causing this error...
Brian, if you have an application of any size, even if a Word doc could hold
all of those cross references, you wouldn't be able to read it due to the
massive size. Sync Search DB is probably your best option for now, unless
ARInside works better for you. I am hopeful that the new admin tool
Hi Rick,
Manual would be ok. I want to take all the AL and filters for an app
(based on a prefix) and output that info to a doc(word, html, pdf). I
want to see what triggers all the workflow and all it's actions.
From: Action Request System discussion
What TCP/IP server port are you using on the source and destination
servers? Telnet typically uses port 23, which is not likely the port you
have set for your Remedy servers to use (and should not be). The point
is, just because you can Telnet to the target machine does not mean the
port Remedy
Has anyone out there ever tried to utilize OLE to convert .csv files to
.xls files? I've been trying to use the example on Gidd's website, but I
think I have something wrong.
I can get it to convert the .csv file to an .xls file, but it basically
seems to be putting all the data in a single cell
Andy,
There is a thread from Nov 19 entitled Export Form Data to Excel on
Button Action that may help.
Stephen
Remedy Skilled Professional
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday,
Hi,
I was curious what other people are doing to measure performance. We are
having some performance issues. I know we can run Remedy logging (SQL, etc.).
Is there a tool that we can use to capture these performance issues. Also
do most people use a separate Reporting Server to run
Andy,
The following is the content of my dde.ini file for sending data to
Excel. Please note that the Path statement needs to point to your
Excel.exe file (not mine). My dde.ini file is located in: C:\Program
Files\AR System\Home. Yours may need to be placed in a different
directory. Almost
You may also wish to look at the Analyser product from Abydos.
http://www.abydos-workflow.com/Products/AbydosAnalyser/tabid/59/Default.
aspx
In addition, there is the Remedy Developer Plus product from BMC.
http://www.bmc.com/products/proddocview/0,2832,19052_0_43060253_107176,0
0.html
Quick question since the EIE admin guide isn't any help.
What's the syntax for using EIE functions in data mappings? I have the
Last Modified By field on SHARE:Contact mapped to a field in my
external vendor database and the column in my vendor database is
limited to 20 characters, so I want to
Oops. Forgot this.
ARS 7.0.1 patch 6
Remedy Link for SQL Server 7.0.1 patch 5
Windows 2003 SP2
SQL Server 2000 SP4 (separate hardware)
Mike
On Jan 10, 12:32 pm, [EMAIL PROTECTED] [EMAIL PROTECTED]
wrote:
Quick question since the EIE admin guide isn't any help.
What's the syntax for using EIE
ARS 7.0.1 patch 6
Remedy Link for SQL Server 7.0.1 patch 5 (EIE service on another Win
2K3 box)
Windows 2003 SP2
SQL Server 2000 SP4 (separate hardware)
So in reading the EIE admin guide, it tells me that I can trigger an
AR System to Vendor data exchange by creating a new record in the
David I am on ars 7.1 and have Developer Plus. My understanding is that
it will not run against a 7.1 server?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, January 10, 2008 1:04 PM
To:
Mike,
Yes you are missing the $ signs..
I'd also like to warn you that the link to SQL keeps open SQL connections as
many times as the number of times you have the schedules run so do not be
surprised to find a number of open SQL connections used by EIE open in the SQL
process list...
As a
Mike, yes, try the dollar signs. Also, delete the space between your comma
and the number 20. This is a WAG.
Drew
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Wellthat's certainly interesting if true.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, January 10, 2008 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to Document Workflow?
**
David I am on ars 7.1
Incorrect. It will run. Please refer to the compatibility matrix.
http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_
Matrix_v1_0_2.pdf
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions,
Hey all,
We're in the process of upgrading to 7.0 and implementing a server
group and I'm running into a few problems with licensing. I've been on and off
the phone with BMC licensing to no avail. We have two new servers that I was
going to set up as a server group and a third
Hello everyone,
We have a Crystal Report in which the call Entry ID appears as a bar code.
(For those unfamiliar with bar codes, they are simply fonts in which characters
appear as a bunch of lines of various thicknesses, so this is basically a font
issue.)
We have the font and the Remedy
I've also seen this when you specify an RPC number on your target server
connection settings that isn't configured on that target server. But
usually it was when our target server was unreachable (network issue) or
hung up.
Chad Hall
(501) 342-2650
-Original Message-
From: Action
Kathy,
Look into RRR|Log. Other ways involve measuring database performance and ar
server performance thus indirectly ARS performance. Use the windows tool for
this. If you are on unix there are similar, but better, tools.
You can disect the api log for this information, but it is painful.
Thanks to the both of you. The dollar signs are what took care of it.
On 1/10/08, Drew Shuller [EMAIL PROTECTED] wrote:
Mike, yes, try the dollar signs. Also, delete the space between your comma
and the number 20. This is a WAG.
Drew
Brian,
You might want to check into the capabilities of Panacea Workflow Studio from
Panacea Workflow Systems, http://pws-europe.com/
Works for me,
Doug Anderson
Original message:
Date: Thu, 10 Jan 2008 09:48:31 -0500
From: Sokol, Brian [EMAIL PROTECTED]
Subject: How to Document
SQL logs does not always tell you the truth. Instead the API logs are
better, they can tell you how long an operation takes. RRRLogs is a
very good tools for examine perfromance, and it do show you the API
transaction time. (but also a lot of other nice stuff)
Example:
You create a record, the
When I try to install it I get an error that there is no 6.x Admin tool.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, January 10, 2008 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: How
On Jan 10, 2008 3:55 PM, Frank Caruso [EMAIL PROTECTED] wrote:
** Has anyone written any Python code to call a Remedy web service that they
would be willing to share?
The following code might be useful as a starting point (of course you
need to replace the XXX, YYY, ZZZ with the actual details
All,
ARS 6.3 Patch 22
SQL Server 2000
I am trying save a file that is saved in an attachment field to the OS and am
having an issue. I have attempted to run the following command in a Filter Set
Fields:
PROCESS$ PERFORM-ACTION-SAVE-ATTACHMENT 536870921 D:\temp\File1.txt
536870921 (This
Jack,
Is your goal to save the attachment on the server, or on the client machine?
If running this from within a filter or escalation, the file would be stored
in the specified path on the server.
Leonard
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi Michael,
There used to be a page on the support web site where you could
upload your 5.x license file and they would email you the upgraded
license file. I should think that now you could delete all the data
in your license file (after backing it up), then apply your new license keys.
Hi all,
I'm trying to use this Business Time 2 command to get
next available window from a recurring available
segment defined in Business Time Segment.
Application-Bus-Time2-Get-Next-Window
This command works fine to return one available
window...
...but when I try to get all the windows
Hi all,
Does anyone have an idea on what is the class name for MERGE operation in JAVA
7.1 API.
Thanks in Advance.
Regards,
Chintan.
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