Max Returned entries

2008-02-14 Thread Fritz Cornelissen
Hi All, Need some advice please? Is it possible to force the number of max entries returned by getlist for specific users without setting the max returned entries in the User or Admin Tool? Kind regards, Fritz

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Jarl Grøneng
Yes, working on it every day... :-) We added -t as a startup paramenter to armontor.conf (/bin/arserveverd -t -s ) And now the server logs what it does during start up. Most of the time is to read the field_dispprop table. (LoadDisplayInfoList). We did remove a lot of unused forms and

Pascale Boyer/VL/GVL est absent(e).

2008-02-14 Thread Pascale Boyer
Je serai absent(e) du 2008-02-14 au 2008-02-19. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Sync UI problem in CMDB

2008-02-14 Thread Jomonm
I am synchronizing the class definition to AST forms. But the entry appear in Pending form and AST form is not creating. The entry remains pending for long time In AERRROR.log file I have the following entries. Can anybody help me? CMDB Dispatcher : AR System Application server terminated when a

Re: Beginning - ARUser License Monitoring

2008-02-14 Thread Misi Mladoniczky
Hi, Yes, our RRR|License product answers all of these questions. The free test-version will not give you all the answers, but it will give you a very good estimation on your saving potential. This is output from the test-version. Saving potential summary: http://rrr.se/tmp/rrrLicPotential.html

Re: Form sql view not found

2008-02-14 Thread Dwayne Martin
Thanks, Joe. I looked thru the complete view list, and there are no views that remotely resemble LA_SoftwareInstall The create statement in the sql log is too long to print here, so I'll summarize: CREATE VIEW LA_SoftwareInstall (Install_number. . . [entire field list] . . .) AS SELECT

Re: Email Engine Patch 006

2008-02-14 Thread Louis Cobuccio
Thank you Joe, Sorry it was a very late night last night, and I did post my issue prior to digging deeper. Basically we are getting an Authentication Failed error when we try to start the email engine service. We are running out going mail only under MAPI using MS Outlook. Thank you all, Lou

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Tony Worthington
Is anyone else fighting a similar issue? We are. We've tried everything you mentioned and have had no luck. We have also worked with support. (Moving the server to gig full made no difference here either.) Our production environment starts in about 9 minutes, but test and qa take closer to

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Bardsley, Michael
I was told by support that there is a known slow startup issue with a windows/remote oracle database configuration. We are looking at about 7 minutes startup. My db confirmed that at startup he see's the ARADMIN account pulling little bits of information at a slow pace from field_dispprop table.

Problems during Oracle dmp import -- Error 1461

2008-02-14 Thread Latter, Kris
I'm having an issue in trying to import Remedy data directly into oracle using oracle's import utility. Oracle 10gR2 on HPUX 11i. Back end db for Remedy Original db setup: Locale not set (default C) Oracle NLS_LANG american_america.we8iso8859p1 DB Char set - WE8ISO8859P1, National Char

Re: Upgrade from 6.3 to 7.1

2008-02-14 Thread Shoemaker, Gary
There is a bug with the midtier using events. I am not sure if it the fix is included in patch one. Gary Shoemaker Sandia National Laboratories 505-284-1481 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe

Re: Upgrade from 6.3 to 7.1

2008-02-14 Thread Craig Carter
We upgraded directly from v6.3 P22 to v7.0.1 P5 without any problems at all. We didn't move directly to 7.1 because there were no patches available at the time and we couldn't accept some of the problems in the initial release. We checked with support and they confirmed there was no need to

Re: Dynamic Group Access

2008-02-14 Thread Carey Matthew Black
Susan, Permissions in ARS are in layers... Additive layers. A) First a user must have access to the Form. B) Next the user needs to have access to Field 1. C) Next the user needs to have access to any of the other fields on the form. The key here is that the user does not have to gain access to

ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Julie L Kanakanui JLKANAKA
** Hello, Is there a doc that highlights differences in how ITSM 7 functions for the end-user via mid-tier versus Remedy User tool?Or, if anyone knows of any main differences and could share that info, it would be appreciated. I am particularly wondering about the viewing of Crystal Reports from

Re: Email Engine Patch 006

2008-02-14 Thread Craig Carter
If you are getting the failed to login to MAPI error, this is usually because the Outlook profile was not set up while logged in as the user the service is running under or that login cannot connect to the mail server. The standard authentication error is usually a result of the application

Re: Email Engine Patch 006

2008-02-14 Thread Louis Cobuccio
Hey gang, This issue is resolved. We set the wrong Admin password during the installation process. Thank you, Lou -Original Message- From: Louis Cobuccio Sent: Thursday, February 14, 2008 7:41 AM To: arslist@ARSLIST.ORG Subject: RE: Email Engine Patch 006 Thank you Joe, Sorry it

Re: Email Engine Patch 006

2008-02-14 Thread Louis Cobuccio
Thanks Craig. It turned out to be a bad password. We had assumed that they went with the remedy default admin password when they had originally setup the system. Turns out they didn't. We found the right password and updated the password in the admin tool. Thanks again, Lou -Original

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Axton
Remedy just needs to tune the startup of arserver. That's kind of where the problem lies. start arserver ... - fetch 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records - fetch next 100 of 5 records from feild_dispprop (read 6mb of data and

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

2008-02-14 Thread haeyoon . lee
Our support team has found that the 2 error logs we sent showed that both times the ar server crapped out at a filter/filter guide. SRM:AOI:Process_IN_PushAppRequestInfo_05_EventParam_TableLoop (165) I wonder if the other 2 people experiencing issue might be able to check their filter logs to see

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Timothy Powell
But the platform is wrong. You're still forcing customers that have a solid application and set of processes built on the 5.6 apps to change platforms. TP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, February 13,

Re: runmacro problem

2008-02-14 Thread David Morgan
Hi Niklas I have recently seen exactly this with 6.3 runmacro.exe (patch 17 I think) - we got around it by having the called perl script replace the '=' with the 'eq'. I tried escaping the '=' with '\=' and various other attempts but nothing seems to work. I'd be interested in seeing if there

Identifying Unqualified Searches in Workflow

2008-02-14 Thread Janie Sprenger
Has anyone been able to figure out a relatively quick way to identify Set Fields/ Push Fields qualifications in the database/workflow export that have No qualification? I'm not sure if there is a pattern in the internal qualifier that would indicate that there is or is not a qual. I'm also

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Easter, David
Wasn't Service Desk Express formerly know as [...] Magic? Yes. Because the Express line now includes other products beyond the original Magic offering,and to be more indicative of it's small-to-mid-market target, the name was changed. For example, the Configuration Discovery Express product

User Tool Error 1950 - Error Loading Menu

2008-02-14 Thread Wangler, Dan
Dear list We have a strange problem with some of our User Tool users. We have a home built help desk application running ARS 7.0.1 patch 3. On the form we have a character field will a menu. On another character field, we have a search menu that uses the selection from the first menu to get

Re: Upgrade from 6.3 to 7.1

2008-02-14 Thread Easter, David
Both Windows 2000 and SQL Server 2000 are supported in AR System 7.1.00 http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_3.pdf However, I would encourage anyone with the chance to move to a later version to do so as there is a reasonable probability that AR

Re: ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Easter, David
There is this general AR System white paper: 25-Oct-2007 (White Paper) BMC Remedy Action Request System 7.0: Behavioral differences Between BMC Remedy User and Web Clients PDF http://www.bmc.com/supportu/documents/59/05/85905/85905.pdf

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Decou, Candace M
And if it is Magic based and not ARS based, does that mean an entirely new implementation for my small size client who needs to upgrade from Help Desk 5.6? In other words, no upgrade path from where we are to where we need to go? What will happen to the other 8 or 9 custom applications currently

Re: ITSM 7, Mid-tier vs Remedy User, Differences?

2008-02-14 Thread Julie L Kanakanui JLKANAKA
Thank you... Julie Kanakanui Remedy Administrator/Developer Information Technology Services University of North Carolina at Greensboro [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/14/2008 10:42 AM Please

Re: Max Returned entries

2008-02-14 Thread Rick Cook
Yes. Force the use of User Preferences and then set the value there. Since they are stored in a Remedy form, you can enforce permissions on the field and/or workflow to change its value based on any criteria you wish. Keep in mind that the maximum value you can allow is still controlled by the

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Bardsley, Michael
About the memory again. We also notice that even after a restart when the memory is at about 650,000 - 700,000 K, if you save something using the admin tool the memory footprint spikes up to about 1,200,000 K. It usually gives it back. Does that sound right? Mike

OT - HelpDesk Lite (was Company Dropping Remedy)

2008-02-14 Thread Sanford, Claire
Some of you know this and most don't... At one point in my life I was extremely work obsessed. I named my dog Remey'd - He is a registered pharaoh hound, so that is what is on his papers. A few years later, I got him a little sister... in keeping with the naming convention... I named and

Re: Dynamic Group Access

2008-02-14 Thread Susan Palmer
Thanks Matt, That explanation was very clear and the conclusion I came to also so it's good to know my thinking is correct. Now I just need to find the best/easiest way to add the group to thousands of fields. Thanks, Susan On Thu, Feb 14, 2008 at 8:40 AM, Carey Matthew Black [EMAIL PROTECTED]

More than one instance of User Tool on same PC

2008-02-14 Thread Susan Palmer
Hi everyone, I strongly believe in following license agreements and believe we have. I knew that when we upgraded to v7.x you could no longer go from PC to PC and log in without receiving the message and releasing the other PC. I just assumed I guess that meant you couldn't log in twice at one

Re: ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

2008-02-14 Thread Joe D'Souza
{\rtf1\ansi\ansicpg1252\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss\fcharset0 Arial;}} \viewkind4\uc1\pard\lang1033\f0\fs20 I'm assuming you checked both the Application as well as System logs in the Windows Event viewer\par \par What about the arerror

Re: More than one instance of User Tool on same PC

2008-02-14 Thread Robert Page
Difficult one to answer when you start thinking about it. Is she doing anything different than opening multiple windows in one user tool, perhaps not. If she has a fixed license then I suppose it does not matter although I'm not an expert on the license agreement wording. If she has a

Re: More than one instance of User Tool on same PC

2008-02-14 Thread Rick Cook
I'm not speaking for BMC here, but since the relationship of one user/one license is still being adhered to, I wouldn't think that would be a problem, especially when they're also emanating from the same IP address/client. In fact, I often have multiple User tools open to different applications

HD 6.0 - Task Items Not Moving to CHG Work Log

2008-02-14 Thread Sanford, Claire
Does anyone have any idea why some times when a Task ticket is updated, the entry is copied to the CHG ticket's Work Log and other times it is NOT copied to the CHG Work Log. It doesn't happen often and there is no pattern that I can see. I have been unable to duplicate it. ARS 6.3 Patch 18 HD

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Carey Matthew Black
Candace, So does BMC consider Verizon to be a Small to Medium company? :) Just kidding. I think the point is that the BMC OOB applications are not targeted toward that market. However, there are other partners (and non partners) that offer applications built on ARS for any market for a given

Re: Dynamic Group Access

2008-02-14 Thread Carey Matthew Black
Susan, Admin tool ... Groups object... Fields tab... And pick the right fields. There are also other third party tools that attack setting field permissions in mass too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution =

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Joe D'Souza
Jarl, Axton, That's exactly what we see during our startup. We were also told to start the AR Server by Remedy Support using the -t -s parameters and got exactly the same results you guys are talking about - only our field count was in the region of about 140K. Jarl, how did you go about finding

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Pierson, Shawn
Carey, I think that ideally, smaller businesses that want to use ARS (which BMC doesn't market aggressively enough) should pursue other options. There are vendors, some that post on here, that provide other ITSM suites that are cheaper, simpler, and are probably just as good if not better than

Re: Sync UI problem in CMDB

2008-02-14 Thread john rosquist
This generally means that there is some error to be had in building the form. There should be a message icon on the form that will display the build results for you. This will then lead you to the issue. Sorry I cannot be more specific, my dev box is down. John Rosquist Windward -

Re: ARS6.03 on Linux +VM

2008-02-14 Thread john rosquist
Anoop, Remedy will work on a VM (VMware). I have 2 win32 VM's going -- One with SQL Server 2005 and one with Oracle 11g. Please note that Remedy is a 32 bit app so there is little point in running it a 64 bit os. Further, it is my experience that the 64 bit os's cause more grief than they are

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Decou, Candace M
LOL - No Carey, but I do support another company which is a small/mid size client. Been with them for years now really and just provide part-time (evening/weekend) as needed support (and upgrades/customizations when necessary). I so agree with what you are saying too and maybe you are right -

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Axton
Maybe a start? Shows the biggest sets: selectcount(a.rowid) ,a.SCHEMAID ,b.name fromfield_dispprop a ,arschema b wherea.schemaid = b.schemaid group by a.SCHEMAID ,b.name having count(a.rowid) 100 order by COUNT(a.ROWID) desc / Axton Grams On Thu, Feb 14, 2008 at

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread strauss
The spike from the admin tool must be oracle-specific, just like the very long startup times. I do not see a large memory spike - maybe only 2,000 K - even when adding an index to a form and saving it, or importing new filters over old. With active links you can get closer to a 10,000 K delta

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Wheeler, Dylan
I haven't looked at it yet because I have too much on my plate right now as it is, but is it not possible to upgrade to 7.x ARS and keep the existing HPD system? Or are you talking about falling off App as well as ARS support? - Dylan Wheeler Production Control Analyst Principal IT

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Wheeler, Dylan
I understand that you aren't supported for the app if you don't upgrade it. I just wasn't sure if there was something keeping Candace from moving their existing HPD solution onto the ARS 7.x platform besides app support. I didn't know if there was a core change in the ARS system that wouldn't

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Jarl Grøneng
Removing unused forms and application is a manual job, and you nned to know your installation. -- Jarl On Thu, Feb 14, 2008 at 5:47 PM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Jarl, Axton, That's exactly what we see during our startup. We were also told to start the AR Server by Remedy

Atrium Integration Engine: AIE 7.1 Patch 001

2008-02-14 Thread Elry
Hi Folks... We have installed AIE 7.1 Patch 001 on a ARS box the server is running ARS 7.1 Patch 001. MSSQL Server 2005 is the database that is being used. We have no problems connecting to MSSQL database instances throughout our network, but we seem to be unable to connect to Oracle databases.

7.1 Patch 001 upgrade issue

2008-02-14 Thread Perkins, Starr
Hello list, I attempted to upgrade my server version 7.1.00 Build 001RTDB280865278520200710272157 to 7.1.00 Patch 001 200711161033. Everything looked great - no issues during install. But much to my surprise I now have no user or group form. The install did not error. If I try to import either

ITSM 7.0.xx Patch 007

2008-02-14 Thread strauss
Anyone else notice that it looks like the release of Patch 007 for Change, Incident, and Problem is imminent? They have added it to the patch download web, but the ftp directory is not active yet. It figures - I just locked my OOTB code on the pre-production server to include patch 9002 (the

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Timothy Powell
Correct. The ARS might be 7.x, but if the apps are 5.6, you're off the support matrix for that app. TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Thursday, February 14, 2008 12:46 PM To:

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Fossett, Darrel
I believe that 5.6 runs on 7.x but I know that 5.5 has issues with 7.x. Darrel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Thursday, February 14, 2008 12:06 PM To: arslist@ARSLIST.ORG Subject: Re:

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Jarl Grøneng
If you also add the VUI table you can find forms with a large number of views that may can be deleted. -- Jarl On Thu, Feb 14, 2008 at 6:37 PM, Axton [EMAIL PROTECTED] wrote: ** Maybe a start? Shows the biggest sets: selectcount(a.rowid) ,a.SCHEMAID ,b.name from

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Tony Worthington
And not an option if all you have on the server is ITSM7. :-) We even run with the display property caching set to its lowest level (Cache-Display-Properties: 0) We haven't raised it due to concerns about further slowing startup time. -- Tony Worthington Sr. Technical Analyst Kohl's

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Craig Carter
I'm not sure that's true... We upgraded to ARS v7.0.1 P5 but are still running CSS 5.0.1 due to heavy customization. Although the support matrix did not list CSS 5.0.1 as compatible with v7, it runs fine and required no changes. There has only been one additional release of CSS so when I

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Axton
But it's nothing to sweat. What kind of support did anyone ever received for the 5.x apps anyway? With the 5.x apps, most everything is workflow, so support is really only required when there is a defect in the binary parts of the product. Axton Grams On Thu, Feb 14, 2008 at 12:56 PM, Timothy

Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Joe DeSouza
Type Find Chuck Norris in the Search bar and then press 'I'm Feeling Lucky' Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.

Re: More than one instance of User Tool on same PC

2008-02-14 Thread Carey Matthew Black
I would even tack on this thought... If one of those sessions are read only (You said Reporting, I say read only) then the user could be issued a free (and IP independent) second account with a Read-restricted license too. That should be totally acceptable to the license agreement and maybe even

Re: Upgrade from 6.3 to 7.1

2008-02-14 Thread LJ Longwing
We are running Server 2k3 and SQL 2k and did the upgrade from 6.3 to 7.1 initial release with no issues. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mudit Chaudhry Sent: Wednesday, February 13, 2008 11:57 PM To: arslist@ARSLIST.ORG

Friday Humor: Google and Chuck Norris

2008-02-14 Thread Joe DeSouza
Open up Google, and type Chuck Norris and istead of pressing 'Google Search' press 'I'm Feeling Lucky'.. See what you get :-) Joe Be a better friend, newshound, and know-it-all with Yahoo! Mobile.

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Decou, Candace M
No, there is nothing keeping me from an ARS upgrade to 7.x - they wanted to upgrade the Help Desk app also and I ran into problems trying to get the CMDB to install. Now that I've gained more experience through the 6.x and 7.x ITSM apps I just don't think that it will fit their needs. But I like

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Decou, Candace M
Yes, Timothy is correct. We could continue to be supported at the ARS level but we're getting way behind at the app level. The client would like to upgrade but it has now become more of a nightmare than anything. So I am familiar with Buoyant Solutions [EMAIL PROTECTED] stuff - what else is out

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread john rosquist
Shawn, I think you are right on. Sharepoint is a compelling application. Infopath is not quite there, but a very good start. All that is needed is a flexible business rules engine and bingo! With 44Billion to toss around, (since yahoo didn'y bite), I sure that can get there if they want.

Re: More than one instance of User Tool on same PC

2008-02-14 Thread Susan Palmer
Thank you all for your input. I'm drawing the conclusion that it is ok. The user in question has a fixed license. Since we live in such an instantaneous world, waiting for a report to run and not being able to work on a Task or HT is too inconvenient. In her case she works with field techs at

Re: Dynamic Group Access

2008-02-14 Thread Susan Palmer
Yes I knew about the admin tool, but the thought of doing it that way to a couple thousand fields was nauseating. Third party tool suggestions if you've used any? Thanks, Susan On Thu, Feb 14, 2008 at 11:08 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Susan, Admin tool ... Groups

Work Info Types in Change Managment v7.0.01 ptch 6

2008-02-14 Thread Louis Cobuccio
Good afternoon List, I've been seeing some inconsistencies within Change Management and was wondering if anyone else is seeing the same. I've seen this issue with both patch 5 6 for v 7.0.01. Some Work Info Types show Locked* Yes and others show Locked* No when Viewing them in a Change

KM Quick Quick Search

2008-02-14 Thread Alan West
Afternoon, I am working on site looking at KM for our production server. When I log into the KM Main console and search using the Quick Search option I see the Search Result show 1 - 25 / 85 Indicating that there should be 85 results yet I can't see anything below this. On my UAT

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Pierson, Shawn
In New Zealand it is. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, February 14, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor: Google and Chuck Norris.. (Corrected) ** Is it Friday On Thu,

Re: Friday Humor: Google and Chuck Norris

2008-02-14 Thread Gayford, Matthew C.
It's been relocated to Shattrath. /obscure but i get it From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, February 14, 2008 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor: Google and Chuck Norris

Re: Friday Humor: Google and Chuck Norris

2008-02-14 Thread William Rentfrow
On noit's Barrens chat all over again... /obscure From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 14, 2008 12:30 PM To: arslist@ARSLIST.ORG Subject: Friday Humor: Google and

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Drew Shuller
It's Friday somewhere!! Drew On Thu, 14 Feb 2008, Susan Palmer wrote: Is it Friday On Thu, Feb 14, 2008 at 12:33 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Type *Find Chuck Norris* in the Search bar and then press 'I'm Feeling Lucky' -- Looking for

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Rick Cook
Exactly the point I made a couple weeks ago, William, with the added point that companies that currently have ITSM 5.x would STILL have to do a complete application replacement, just as if they went to ITSM 7. And since the prospective customers are at least partially already BMC customers, the

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Susan Palmer
True enough ... but I don't think it is in New Jersey ... I think that is where Joe is, not sure! On Thu, Feb 14, 2008 at 1:44 PM, Drew Shuller [EMAIL PROTECTED] wrote: It's Friday somewhere!! Drew On Thu, 14 Feb 2008, Susan Palmer wrote: Is it Friday On Thu, Feb 14, 2008

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread William Rentfrow
I don't know that it's in BMC's best interest to create a lite version of HelpDesk on the ARS platform for several reasons. First - the application would be just as scalable as the ITSM suite is now - the scalability of Remedy has to do with the AR Server, etc, and very little to do with the

7.1 Email weirdness

2008-02-14 Thread Moore, Chris
Hey everyone- We are having an interesting issue with the email engine. We had an outgoing and incoming email box, ID #s 1 and 2 which we disabled and created 2 new ones, #3 and 4. When sending emails directly from the messages form, everything works fine, however the filters which send

Re: 7.1 Email weirdness

2008-02-14 Thread Moore, Chris
Thanks Ivan- we're trying this now and if it doesn't do the trick we'll try David's suggestion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Thursday, February 14, 2008 4:27 PM To: arslist@ARSLIST.ORG

Quick Survey of Web Server usage for AR System Mid-Tier

2008-02-14 Thread Easter, David
Hello, In Fall of 2008, BMC is considering an effort to focus testing and support of the web and/or applications servers that are used by the majority of our customers to power the AR System Mid-Tier. Toward this goal, we'd like to better understand what web and application servers are in use

Re: 7.1 Email weirdness

2008-02-14 Thread Moore, Chris
Restarting didn't do the trick, so we'll try David's suggestion. Is there any reason we can't (shouldn't) just change the entry at the database level? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David K Hill

Re: 7.1 Email weirdness

2008-02-14 Thread Ivan Runions
Try stopping then restarting the email service on the AR Server to force it to recognize the new mail boxes. -ivan- Moore, Chris wrote: ** Hey everyone- We are having an interesting issue with the email engine. We had an outgoing and incoming email box, ID #s 1 and 2 which we

Re: 7.1 Email weirdness

2008-02-14 Thread David K Hill
What we did was to export out the mail box configurations, edit the arx file with a search and replace operation, them delete the records and re-import them with the same Entry IDs. There are internal instance IDs that are reference some where that keeps point them back to the old stuff. Hope

Re: HelpDesk Lite (was: Company Dropping Remedy)

2008-02-14 Thread Decou, Candace M
That would work for us. We don't need a lot of support but they don't want to fall totally off the support for Help Desk either (what if they ever want more licenses?). They don't need a $50 product either and I can assure you they will not want to pay for that. They are very happy with their

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Joe DeSouza
Ouch! I got a flight back to Jersey today and thought it was a weekend already :-) Sorry Dan! Joe - Original Message From: Drew Shuller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 14, 2008 1:44:51 PM Subject: Re: Friday Humor: Google and Chuck Norris..

ARERR 90 - RPC: Miscellaneous TLI Error - System error ?

2008-02-14 Thread haeyoon . lee
It took a bit of time to find out where this went hahaha. Sorry but I'm changing the subject back. On Feb 14, 12:02 pm, Sanford, Claire [EMAIL PROTECTED] wrote: Does anyone have any idea why some times when a Task ticket is updated, the entry is copied to the CHG ticket's Work Log and other

Re: arserver.exe Memory Usage 7.0.01

2008-02-14 Thread Joe DeSouza
Thanks Tony, Does this slow bringing up the form in the user tool while using the system? Jarl, I thought that it would be a manual process. I just wish they come out with a major patch on the ITSM (even if it involves doing things manually) to remove all these unwanted forms, workflow etc..

Re: Spell Checker

2008-02-14 Thread Susan Palmer
Hi David, I checked tinyspell.com out and it is very easy to use. The only thing I thought that could be a negative was the clear texting of passwords. Apparently they don't recognize non-Windows passwords. But thanks for the tip, I think they'll be happy with it. Susan On Tue, Feb 12, 2008

Re: Atrium Integration Engine: AIE 7.1 Patch 001

2008-02-14 Thread Joe DeSouza
I have and on an unpatched version and have no problems connecting to Oracle.. Whats the problem you are having? Any errors? Joe - Original Message From: Elry [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 14, 2008 11:52:53 AM Subject: Atrium Integration Engine:

Re: KM Quick Quick Search

2008-02-14 Thread Joe DeSouza
Select the result list option Show to display more than 25. Hit the Next or Previous links that will appear on the bottom of the list to navigate to view the other chunks of results.. I cannot send an attachment from webmail to display what I see but will write to you from another email

Re: Atrium Integration Engine: AIE 7.1 Patch 001

2008-02-14 Thread Brian Gillock
Pardon the obvious question, but did the Oracle adapter get installed during the AIE install? Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 14, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Atrium

Re: 7.1 Email weirdness

2008-02-14 Thread Thad K Esser
On the new Mailboxes, did you remember to set the Default Mailbox flag to Yes? If I remember right, its on the Advanced tab. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Moore, Chris [EMAIL PROTECTED] Sent by: Action Request System

Re: 7.1 Email weirdness

2008-02-14 Thread Moore, Chris
Wow, I feel dumb now... I thought Enabled/Disabled would have done it. Thanks Thad! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, February 14, 2008 5:22 PM To:

Re: ARS6.03 on Linux +VM

2008-02-14 Thread Anoop Sasidharan
Thanks John. What version of Remedy are you running on the VM? Thanks Anoop Date: Thu, 14 Feb 2008 09:29:19 -0800From: [EMAIL PROTECTED]: Re: ARS6.03 on Linux +VMTo: [EMAIL PROTECTED] Anoop, Remedy will work on a VM (VMware). I have 2 win32 VM's going -- One with SQL Server 2005

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Susan Palmer
Nice try lol On Thu, Feb 14, 2008 at 3:43 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Ouch! I got a flight back to Jersey today and thought it was a weekend already :-) Sorry Dan! Joe - Original Message From: Drew Shuller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG

Re: Atrium Integration Engine: AIE 7.1 Patch 001

2008-02-14 Thread Brian Gillock
True, but during the Custom install you have the option to install or not the different adapters for DB2, File, SQL, Oracle and XML. I don't know if they are installed by default on the Express install or not, I did the Custom install. But you bring up another point, make sure you have a license

Re: Atrium Integration Engine: AIE 7.1 Patch 001

2008-02-14 Thread Joe DeSouza
It is supposed to as its built in with the AIE. It isn't a separate product. You do not need individual licenses for it - just the AIE license is enough. Joe - Original Message From: Brian Gillock [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 14, 2008 4:10:08 PM

Re: ?*? ADV: ARUser License Monitoring

2008-02-14 Thread Gayford, Matthew C.
Hi Igor, Where can I get a copy of your application? Regards, Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Wednesday, February 13, 2008 4:04 PM To: arslist@ARSLIST.ORG Subject: ?*? ADV: ARUser License Monitoring

Re: Friday Humor: Google and Chuck Norris.. (Corrected)

2008-02-14 Thread Steve Brown
Was in NZ time when initially sent. Nice to get on Friday rather than Saturday. PS Does anyone need a different time zone developer? Steve Brown Remedy Admin System Management Consulting p 03 9781009 m 021 48 22 66 e [EMAIL PROTECTED] From: Action Request System discussion list(ARSList)

Re: Using $PROCESS$ and set fields on 7.1 (RESOLVED)

2008-02-14 Thread J.T. Shyman
I solved this by disabling the chkconfig script and adding a line to run it with the start parameter in rc.local which runs last in the startup order. J.T. Shyman Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Sync UI problem in CMDB

2008-02-14 Thread Jomonm
This is the warning message I am getting while opening the join form. In order to improve this view so that it look same on all clients,AR system Administrator will upgrade the layout information for this view when you save this form(ARWARN 2558) Please help me. john rosquist-2 wrote: This

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