We had to move away from HP-UX on PA/RISC running AR System and Oracle which
was going to move to HP-UX on IA64 (Itanium) last year, since AR System was not
natively compiled on Itanium until version 7.1. We moved to AR Server 7.0.1 on
W2K3 with Oracle 10gR2 running on a Linux (RHEL) cluster.
Hi!
And make sure to put everything in the same file (API, SQL, FLTR, ESCL).
That will make it easier to follow.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance
Dear Listers,
Where can i download 5.1.2 server and other components? I checked on the
product availability and cant find any reference for 512
--
Thanks Regards
Satya Gandhi
Consultant - Remedy
___
UNSUBSCRIBE or
5.1.2 is no longer supported by BMC. 6.3 is the oldest version available.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: 5.1.2 download
From: Satya Gandhi [EMAIL PROTECTED]
Date: Wed, April 02, 2008 4:48 am
To: arslist@ARSLIST.ORG
Dear
As Carey says, the answer is very simple. Unfortunately some of us have to try
all sorts of complications before we find it.
To access the login page directly you go to:
http://server/arsys/shared/login.jsp
So you copy login.jsp to newname.jsp, then point your url to:
We found the same problem when implementing it for the first time--the spelling
of the function name was wrong and needed to be changed to jspellcheck() as
you noted. I'm amazed that hasn't been fixed.
We're on v7.0.1 P5 with ServletExec and we haven't noticed the problem with it
not using
From what I see, BMC Service Desk Express is not just a lite version
of BMC Service Desk, it's an entirely different product formerly known
as Magic and has nothing to do with Remedy, correct? So if a third
party tool worked with Service Desk Express, and we have Service Desk,
it will not work?
I m unable to connect to discovery server. It always gives the error
message that server is not ready to connect retry after few minutes.
Error screenshot is attached.
DISCLAIMER:
Hi,
I have a filter. In that filter I have a Run Process. What to I need
to type in here to get the content of $Filed1$ into test.txt My OS is
Linux.
I was experimenting with cat, but I'm failing to get this thing done.
Please help me!
Mark
Notice Regarding Confidentiality
This email, including any and all attachments, (this Email) is intended only
for the party to whom it is addressed and may contain information that is
confidential or privileged. Sierra Systems Group Inc. and its affiliates
accept no responsibility
Thanks Brian. What you've said appears to make sense, as some of the
records list a total time spent of 330,000+ hours, which comes out to
over 37 years. That would put us in 2007 which would make sense for some
of these tickets. The strange part is that only about 200 or so of the
tickets have
Hi,
Try this:
echo $Field$ /tmp/test.txt
The problem is if you have any -characters in your data. You can escape
them with a Set-fields:
Field = REPLACE($Field$, , ')
There is also a size limit on the expanded command containing your data.
I think it is 1024 or 4096 bytes...
Best
Someone with more UNIX expertise should be able to verify this, but I
believe you just need to use the function, as follows:
Run Process $Filed1$ test.txt
if you wanted to sepecify a path for the file try this:
Run Process $Filed1$ /app/remedy/TestLogs/test.txt
On 4/2/08, Mark Milke [EMAIL
Mark,
Please see thread Output of field contents to file via a filter
action on ARSList circa Mar 6, 2008. (And I am sure there are other
versions of the same concept in the archives too.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then
The Prefect script in 7.1 makes no comment on multiple Views for a
form. Is this because all views for the form are prefetched... or only
the default view?
I have ARS Support claiming all views are prefetched, but my experience
indicates only the default view. I have no concrete proof
Nope. Nothing - I checked that as wellthe longest SQL statement
takes about 0.0176 seconds to complete in the entire log and during this
time there's no activity.
There's literally NOTHING going on - at least none of the log files
indicate anything is going on during this time. There's
Hi All,
So I'm trying to run the command:
copy C:\sample1.txt \\ACNCNU6250FVX\CABMACH4
via cmd.exe The syntax I have for the Run Process is:
%windir%\system32\cmd.exe /c copy C:\sample1.txt \\ACNCNU6250FVX\CABMACH4
The only thing that is happening is a cmd window opens and then closes. Is
my
Dear List,
Hope all is well, I am looking for a Mid level Remedy Developer.
Location: Baltimore, MD
Duration: 6 Month Contract to Hire or Permanent
About Client: Our International client specializes in global management
and technology consulting. Our client is known for their deep
Ciao Mike,
you have to create a .cmd file that execute a copy command and the Run
Process executes the .cmd (if you need you can pass parametres fron run
Process to .cmd file)
ciao
Luisa Carena
Gestione Postazioni Periferiche cpt Novara
SGS BP
Gruppo Banco Popolare di Verona e Novara
via
If you have an ftp server I can upload it up there..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Satya Gandhi
Sent: Wednesday, April 02, 2008 5:48 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 download
**
Dear
Disregard my last update.
This speed problem is caused by Oracle update to the LOBs.
In short, I'll be moving them in-row and we'll see what happens.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wes Nichols
I checked the list and it is empty. I saw this before but I cannot add
names to it. I am guessing my approvers should be inthis list huh.
On 4/1/08, Model, Igor [ITSUS Non JJ] [EMAIL PROTECTED] wrote:
**
Katherine
Check the Member List field of the AP:Roles form if the manager's id was
I would say that it will not work in the same way. AR System, upon which
Service Desk is built, is a very flexible engine to integrate with. I would
bet that whatever third-party tool you're talking about could be integrated
with AR System, and therefore with Service Desk, with a small to
I think you need to separate the parameter values to the copy command
%windir%\system32\cmd.exe /c copy C:\sample1.txt
\\ACNCNU6250FVX\CABMACH4
I think the Copy command is only seeing 1 parameter an so does not know
what to do
Fred
-Original Message-
From: Action Request System
It has only taken BMC support six weeks to answer this one (further
evidence that they cannot document their own software worth a flip), and
it turns out that patch 005 to the DSL was never intended to be used on
the DSL installed with ITSM, only the standalone version (which I had
never seen
I am running ARS 7, and have it set up to receive incoming emails. What has
been going on is that when I look in the AR System Email Message I can see
that the incoming emails are building up, but never removing themselves.
After a large amount has built up the incoming email system quits
I only retain incoming error email for three days by running an
Archive Delete from Source on the Email Messages form. That should do it
for you. I run this once a day. If I remember correctly you have to
space the archives at least an hour apart.
I am on ARS 6.3 but I would think this should be
Well that part I can't help with. It was just that looking at those numbers
I figured that it seemed to go back to about then. Glad it gives you a
starting point.
On Wed, Apr 2, 2008 at 8:52 AM, Gayford, Matthew C. [EMAIL PROTECTED]
wrote:
**
Thanks Brian. What you've said appears to make
What about network delays? Are you moving a large amount of data over the
network and that is causing the delay? Just an idea.
On Wed, Apr 2, 2008 at 9:12 AM, William Rentfrow [EMAIL PROTECTED]
wrote:
** Nope. Nothing - I checked that as wellthe longest SQL statement
takes about 0.0176
Hi!
Please provide us with the surrounding log lines with the full API-call
with all FLTR and SQL lines that belongs to that call.
The server performs various internal stuff at times, such as refreshing
the ar.cfg-file and throwing out inactive users. These type of thing may
show as SQL-rows if
Hello List
We have upgraded to 7.0.1 Patch 6 and since that time our outgoing email
cannot keep up with demand. As best we can tell each polling cycle sends
out 90- 100 emails, incoming emails are running perfectly. We have 6
outgoing mail boxes polling every 5 minutes.
OS: AIX 5,3 Patch
Listers ~ checking to see if anyone has customized the RQC to allow end users
to submit issues on behalf of others. If so, any suggestions?
Database: SQL Server 2005
O/S: Windows 2003 (server), R2XP Professional (client), SP2
Apps:
Action Request System 7.1 patch 1
Hi All,
Is there a way to stop a runaway archive? I am getting to turn on
archiving for the company's main form using Archive and Delete from
Source. I have tested this in development to make sure my qualification
is correct. Just to see if it was possible, while the archive test was
running I
You can also use
cmd /c copy /-Y c:\text.txt c:\text2.txt
the cmd.exe should be already in the default path setting; so you can
use cmd directly; the (/-Y) switch adds a prompt to the copy function.
If ignored the copy function will overwrite the existing file or
create a new one with the name
Dear List,
Looking for a Remedy Administrator with 3-5 years experience working
with Version 6.x or 7.x.
Location: Woodland Hills, CA
Duration: Direct-Hire / Permanent
Salary: 65K-80K
Industry: Insurance
About Client: 2.7 Billion dollar company provides Workers' Compensation
Hi Laurie !!
We have created a totally new approach to a requester console in our
Xtreme Console:
Here is the link to our Xtreme Console/Dashboard integration.
Xtreme Console
http://www.BuoyantSolutions.net/Xtreme
blocked::http://www.buoyantsolutions.net/Xtreme
Login: Mary McDonald
Don't you have to add the new #Change Request Status# from $Change
Request Status$ translation to the
NTE:SHR:TranslateNotificationMessageCRQ1_126 filter?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
We use Kinetic Request for that. Some service items submit the
logged-in user as the customer/requester, while others allow the logged
in user to be entered as the the Contact person and submit someone else
as the customer/requester. We used ARSPerl scripts to do the same in
the past, but
Thanks - i'll try it.
Ty
On 4/2/08, strauss [EMAIL PROTECTED] wrote:
Don't you have to add the new #Change Request Status# from $Change
Request Status$ translation to the
NTE:SHR:TranslateNotificationMessageCRQ1_126 filter?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
I have a menu that I am using to pull all the members of a Group. The
menu points to the User form and has a qualification of:
'Group List' LIKE (( % + 1024 ) + % )
This works for me as an admin but not for others. They get a no entries
in menu message which I assume is due to lack of
Gary,
Croom Consulting's Link to External Databases can do what you are looking at
and
with significant less headache.
Contact me off list if you would like to arrange an evaluation.
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
Gary,
The short answer is yes a view of a view can be modified. There are a
couple caviates here.
One. The request ID field in remedy. I suspect from your error message that
you have the address1 column matched to column 1 on the view form. even
with view forms, Remedy needs a unique
Hi Listers,
I am facing the problem of AR Server getting crashed, when i delete the
Global Product categorisation data through Product Catalog Setup form(using
the delete button)
This action kills the arserver process. What might be the reason behind
this? Has anybody faced this?
Please pass
Have you tried the data load console? I found that using the console wasn't
always successful but using the forms that are associated with it and utilising
the workflow helps a lot.Kind Regards Alan D West
Date: Wed, 2 Apr 2008 12:12:49 -0700 From: [EMAIL PROTECTED] Subject:
Product Catalog
Test posting with NOMAIL
Gary Opela wrote:
Just testing, haven't seen anything come through Nabble since 10:30am.
-
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
--
View this message in context:
http://www.nabble.com/Test-tp16449073p16449564.html
Sent
Gary,
I understand the budget crunch !! Solution cost is $4999.00 + support
Here is a link for more detailed information.
http://www.buoyantsolutions.net/External_DB.html
BTW: There are many on the ARS List that use this solution and swear by it
...
not at it !!
HTH
Regards...Gidd
What I've had to do in the past in a similar situation is to have the
view form referencing a view on my DB that was using a linked server.
If you get that part, you can at least see the data.
However, if you have issues modifying or submitting the data,
unfortunately the next best solution is
Brian,
I saw this also and sent it to my DBA, he found it interesting also. The
only quick explanation we could come up with is that something is happening
to the Column Name in translation via the DBLink. Now this has one flaw,
and that is the fact that the field that do not error have very
You know, I am wonderingSometimes I have seen Oracle return the wrong
piece of code for the error. Is there any field on the list that might be a
reserved word for Oracle? Were you going with just the error, or did you
turn on server sql logging and capture the sql code that Remedy was
You haven't mentioned your app version, but I assume it is ITSM 7.
Here are two options:
1. If all your Product Categories will be associated with a single
company.
* Import the same source file into the PCT-ProductCompanyAssoc form,
mapping only the following fields:
*
Just create a view on the db side, create a dblink, then create a synomn on
the ars side.
Test link.. select * from synonm... ( I know I cannot spell .. ;-)
then create a view form.. watch out of Date fields.. and use an escalation
or a filter to write back..
voila .. works great.. been doing
do you have encryption turned on between the links ?
this could be your issue as well. I have seen a required on one side and a
requested on the other.. cause issues..
On 4/2/08, patrick zandi [EMAIL PROTECTED] wrote:
Just create a view on the db side, create a dblink, then create a synomn
Katherine,
Having these values missing in the Member List field is definitely a
problem that caused the Approval process to fail.
The safest way to fix it - by removing and re-creating your few
approvers from the person's profile role.
However, it could also be done in the AP:Role record
Brian,
The 'Group List' field is a *special* field. I suggest you do a report
of that column into an ARX file to really see what data is in the
field and how it is structured. ( BTW: I think your menu qualification
should really be more like this... [ 'Group List' LIKE (( %; +
1024 ) + ;% ) ] )
Hi all,
Is this the filter you are talking about
PCT:PDC:CreateDefaultGlobalCompanyAssoc_795_PPDA?
Because I see this filter fires only in the Submit and not in merge
Thanks Regards
Saravanan Palaniappan
ITSM
To teach and to learn, to laugh and make others laugh. This is my
purpose. Any
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