AIE Installation

2008-04-15 Thread Saravanan Palaniappan
All, I tried installing AIE in a development server I have got this error. No clue on this. Can any one help me out...? Importing Atrium Integration Engine workflow definition file adf_aie_wf.xml This activity may take a few minutes [ERROR] RIKLoadApp returned error code 1 Application

Remedy Tree diagram

2008-04-15 Thread Ganga Prasad
Hi List, In remedy Tree veiw of table field, how to know what is the node (node content) the user has clicked on ?? ARS 7.0.01 No ITSM Customized appl. -- Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) -

Re: Remedy Tree diagram

2008-04-15 Thread CONDREA, Daniel
http://www.buoyantsolutions.net/PUBLIC/ARS7/TreeView.zip From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Tuesday, April 15, 2008 3:06 PM To: arslist@ARSLIST.ORG Subject: Remedy Tree diagram ** Hi

Re: Question: Auditing - ITSM 7 (patch 6)

2008-04-15 Thread T. Dee
Has anyone done a Crystal Reporting on one of the Auditing Forms? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

OT:Strange Error

2008-04-15 Thread Nall, Roger
This will be more for those of you in a Citrix environment. We are upgrading our client from 6.0.3 Patch 16 to 7.0.1 patch 5. We have several of our systems published through Citrix. Some of our users are receiving an error when logging into another system in Citrix. Here is the error: We

Re: SQL view only showing recent records SOLVED Completely

2008-04-15 Thread Dwayne Martin
Frederick, That worked! Thank you! Thank you! Thank you! Brian and Mike, thanks for your suggestions, which were similar to Frederick's. Dwayne Original message Date: Fri, 11 Apr 2008 12:00:43 -0500 From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: SQL view only showing

Re: OT:Strange Error

2008-04-15 Thread Tony Worthington
I recall seeing something similar in our Citrix environment when a system wasn't rebooted after the install of Remedy User. Could the problem only be affecting those servers which haven't been rebooted? -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED]

Re: OT:Strange Error

2008-04-15 Thread Nall, Roger
Tony, Unfortunately that does not seem to be the case. We uninstalled and reinstalled the client on one server several and re-booted after each install. That did not resolve the issue. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723

Re: aradmin crashes

2008-04-15 Thread Remedy Maniac
** why do you guys get so exited about small things?!? First rule my grandma taught me: "if you don't try you will never learn" Second rule is from Nitzsche. You know the philosopher: "everything that doesn't kill you, makes you stronger" I don't believe the admin tool could break your server.

Re: OT:Strange Error

2008-04-15 Thread Grooms, Frederick W
You say this is when logging into a different app (not Remedy) through Citrix? What happens if you log into Remedy (once) before trying any other app on that server? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: OT:Strange Error

2008-04-15 Thread Nall, Roger
That is a good question. I will have to find out. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion

Eight times the normal DB transaction log

2008-04-15 Thread Keiper, Ron
Good Day all.. I'm trying to trouble shoot an issue we've been having.. Seems as if recently, 3 times in the last 2 weeks or so, our DB transaction log has jumped from a normal of around 400MB, to a size of 3 GB.. Causing the arsystem to hang and we need to do a rollback, and I am having trouble

Re: aradmin crashes

2008-04-15 Thread Nall, Roger
RM, I have a feeling you are relatively new to this forum. If that is not the case please accept my apologies. However, one thing you will find out about most of us 'old-timers' is we try to give you the best advice we can. That being said, Susan was just trying to warn you about the

Re: aradmin crashes

2008-04-15 Thread Shellman, David
I agree with Roger. I install each version of the user and admin tools in separate directories. Taking extreme care with which versions of the admin tool I use. No harm using a newer version admin tool to look at an installed instance. It's when a modification happens that can cause issues.

Re: Eight times the normal DB transaction log

2008-04-15 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Do you maybe have some sort of runaway email process that's unintentionally spamming your Remedy system and your Remedy system is trying to process them as record creation requests? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: AIE Installation

2008-04-15 Thread Joe D'Souza
You need to check your install log files.. that will have more details on the errors.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Saravanan Palaniappan Sent: Tuesday, April 15, 2008 2:39 AM To:

Re: aradmin crashes

2008-04-15 Thread Shyam Attavar
In the recent versions - post 6.0.x, I have known that certain newer versions of Admin Tool work with older versions of the server. However, that is the exception and not the rule (in my book). Again, as David mentioned take it for what it's worth. I have heard somewhere -- Experience is the

Re: aradmin crashes

2008-04-15 Thread Eric Cleereman (IT)
rant Remedy Maniac facetiousif that is your name/facetious, In your first email from this thread, you said I installed aradmin Version 7.1.00... ...since then any other aradmin tool (6.3 and 6.01) crashes when I try to open a form. That would seem to point to the problem starting as a

The field Employment Status...

2008-04-15 Thread Joe D'Souza
There are various values eligible for this field.. Anyone has any clue about the logic behind how these values get populated from the CFG:MenuItems table? I was thinking of taking a log to see what populates this field and how, but I thought I'd run by here to see if anyone has already done that

Re: Remedy Tree diagram

2008-04-15 Thread Ganga Prasad
Condria. Nice to ge t quick reply. Infact my requirement is to Identify the node content (The data on what the user has clicked) in the tree view. I need to do some calculation based on the value. On Tue, Apr 15, 2008 at 5:38 PM, CONDREA, Daniel [EMAIL PROTECTED] wrote: **

Bug Found in the Assignment Form

2008-04-15 Thread Payne, George
ITSM 7.0.01 P05 AIX 5.3 Oracle 10g Symptom: If the user selects Infrastructure Event as the Service Type on an Incident ticket and the AutoAssign feature finds more than one possible group, then the HPD:INC:ASGAppDFLT_120_Dialog Active Link opens the Selection View of the CFG:Assignment

Re: aradmin crashes

2008-04-15 Thread Jennifer Meyer
**ZING!** mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of Eric Cleereman (IT) Sent: Tue 15-Apr-08 14:24 To: arslist@ARSLIST.ORG Subject: Re: aradmin crashes This is a multi-part message in MIME format.

Re: Bug Found in the Assignment Form

2008-04-15 Thread strauss
Is this a confirmed defect with BMC Support, or are you still trying to convince them of it?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion

WARNING - CMDB2ASSET

2008-04-15 Thread Drew Shuller
WARNING NEVER use the Update Asset UI button on the Schema Names form to invoke CMDB2ASSET. You may have only added a couple of attributes to a particular class and of course now you want to populate the Asset forms. CMDB2ASSET will synch up ALL the core fields, not just the one or two that

Re: WARNING - CMDB2ASSET

2008-04-15 Thread Scott Parrish
Drew, For the sake of clarification, can you detail the version of the CMDB, Asset Management and ARS you are using? Also, were you synching to an out of the box Asset Management form (such as AST:ComputerSystem)? Or were you synching to a custom form (which would indicate that you are using a