Hi,
I am using @@:Application-Confirm-Password field ID inorder to check
whether user's password is right.
When the password is not correct, it pops-up the following error
message:
ARERR [4549] Confirming password is not valid for the current user
Set fields active link running a process failed
Hi Strauss,
What we understand is that you want to add group information to Assignee
Group(ID 112), dynamically explicitly.
To do this add your own worlflows dynamic groups to your own fields
without affecting the default workflows of ITSM 7.
This will definitely save your efforts of
It is a Unicode setup, and I had set the environment variable NLS_LANG on the
database server to American_America.UTF8
Does this have to be setup in the ardbc.cfg file too? If so what is the
paramter name?
Joe
- Original Message
From: Walters, Mark [EMAIL PROTECTED]
To:
Can somebody tell me if it's possible to create a form in Remedy which
is a view created using dblink? If yes, which document describes this? I
have searched through all the docs and couldn't find it.
TIA
Ravi
___
Hi all,
I can export a definition file from cmdbdriver. Is it possible to generate a
xsd file (as W3C standard) from definition file or directly from cmdbdriver.
I need a xsd file to import CIs as xml file thru cmdbdriver?
I found only some samples of xsd files on the filesystem.
We're using
What platform is the ARS server running on? You mention ardb.cfg so is
it Windows? The Oracle client used by ARS needs to have NLS_LANG set.
On Windows it is a registry key - exactly which one depends on the type
of Oracle client installed. On Unix this can be done via the arsystem
script or an
Thank you.. I'll check these settings as soon as I get to work..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Walters, Mark
Sent: Wednesday, May 14, 2008 7:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Value too
Hi list,
I am thinking of the idea of having reports based on a user's selection.
User with the search criteria finds required records and then all (or
only selected) records are to be displayed as multiple crystal reports
But the problem is how to build the qualification string of selected
IDs
Hi Marek,
I dunno what exactly u r looking for, but the Open Window action of your
activelink will allow you to put a qualification that automatically gets
passed to crystal.
Cheers,
Murtuza.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Ouch, you don't provide much information. Then again, I guess I can
answer anyway.
Are you running Oracle and referring to a linked table on a remote
database? And you want to create a View Form on top of that?
You have to make sure that whatever database user Remedy uses (by
default ARAdmin) has
Hi all. We've recently deployed ITSM 7 and have our users using the
mid-tier. We have dual web servers using a load balancer but we're
having some performance issues. We've got plenty of memory on the
server, it isn't taxed but Tomcat won't allow us to start up w/ more
than 1.7 gigs of memory
That worked Kevin! THANK YOU VERY MUCH!!
I was looking in the Transate Filter for Change.
Appreciate your help
If you don't mind I would love to read that document that you got from
BMC on Notifications.
Kind regards,
Ty
On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote:
Which
According to the 6.3 docs it is supposed to generate the error.
Application-Confirm-Password password
Validates if the password is the password for the current user.
For password, you can use a reference to field 102, which is the
password field. Returns ARERR 4549 or no error:
- No
Currently when I make changes to the Overview Console I STOP and
RESTART Remedy Services.
Is there another way of restting the Overview Console without stopping
and restarting Remedy Services?
Thanks!
Ty
___
You shouldn't have to stop/restart anything unless you're making changes
that call vendor forms.
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request
Jamie,
If you can give us some more information about your environment and what
you are using for the automation, we can probably give you more
assistance.
an example would be
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle on a remote server
Windows 2003 4 gig on app server and 8
I added Assigned Group and added 3 new records to SHR:ARDBCFields.
On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote:
You shouldn't have to stop/restart anything unless you're making changes
that call vendor forms.
Matthew C. Gayford
Technology Research Development
Information
You will need to restart the Plug-in server.
Audrey H. Franklin
Senior Systems Analyst
ITS-ECOMS
New York University
Tel: 212.998.1146
[EMAIL PROTECTED]
- Original Message -
From: T. Dee [EMAIL PROTECTED]
Date: Wednesday, May 14, 2008 10:54 am
Subject: Re: Question: Overview Console
To:
I am getting the following error message on MT 7.0.1 p7 and MT 6.3p20 when a
form opens: The current global field values are too large to be stored
(ARERR 9360)
On the form there are several global fields and they are all size 0. I have
work flow that walks a table and builds a very large string
Hello Listers,
ARS 6.3 Patch 21
MS SQLServer 2000
I am trying to update a runmacro used in an Escalation Run Process.
Is there anyway to debug the runmacro to see why it stopped working?
The macro logs in as a valid user. Performs a query passed in by the -p
parameter and Reports To File a simple
I believe on the Web a Global field is stored as a cookie so you have to
deal with the limitations of cookies by the browser.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 14,
Dear Listers!
There will be major changes in our Remedy system architecture soon and we are
trying to be prepared with a concept to support it.
Our company currently uses one production server for ticketing purpose. The
server is located in Europe.
According to the new plans, there will be a
I don't have any experience with this product, but I will say that by doing
your syncing via DB replication, I think you're on the right track. It's
the fastest way I know of to do what you're doing.
Rick
On Wed, May 14, 2008 at 8:43 AM, Zoltán Nemes [EMAIL PROTECTED] wrote:
** Dear Listers!
I never did see a response to this, so I'll repost it.
Basically, I have a filter that does an email notification. In the User
Name: field, I have $Originator$; $data_Alt Approval Manager$;
$data_Approval Manager$; $data_Purchaser$
This gets translated to the users that are in the field
Gary - in the filter in the Mechanism did you select Email? Try
selecting User Default or Cross Reference and see if that will go get
the correct value for you.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
mailto:[EMAIL
Issue solved. A former co-worker sent the following to me off-list:
4 In the User Name field, enter the name of the users or groups to
notify.
You can enter a maximum of 255 characters. Use the User Name list to
insert
fields or keywords. Click the text edit button to open a Text dialog box
The issue with DB Sync is that logically youwould need a server-group to do
this.
In the past DSO has never been an issue of performance in my experiance.
On Wed, May 14, 2008 at 8:48 AM, Rick Cook [EMAIL PROTECTED] wrote:
** I don't have any experience with this product, but I will say that
If you can use web-services, you can also use the standard OOB Web Service:
HelpDesk_Submit_Service, else you must create a queueing form and do the
push into incident as previously suggested...
HTH
Robert
On Wed, May 14, 2008 at 7:46 AM, Sanford, Claire
[EMAIL PROTECTED] wrote:
** Jamie,
If
In many environments, DSO will work just fine. Where the network
performance is less than optimal, I wouldn't probably choose it as my first
option. I have seen it at times not handle hiccups very well (though that
was a couple of versions ago), and if that is still a possibility, given his
I used Shareplex a couple companies ago. I think they're still using it. We
were replicating between 2 production server and 2 reporting servers. It worked
great and I'd definitely use it again if I was on Oracle and had money to burn.
We also tried to switch out Shareplex with DSO to try and
Hi,
AR System: 7.0.1
Thru workflow, data is passed from Active Directory into Remedy vendor
tables then thru escalations into Remedy CTM:People. We have users that
sometimes
enter the field values in upper/lower case. Whenever they enter
uppercase/lower case or leave certain fields
When I open the CI Relationship View from the CMDB console, I get the error
below. I have checked the mid-tier (running version 7.0.01) and Data
Visuatization Module is on.
Everything else appears to be working (Change Calandar for example).
What am I missing (and Axton or Matt be nice).
As
The only caveat that I would put on this is that if you are doing total db
sync then you would need to do development on only one of the servers (or
deploys as it may be) and then restart the other remedy server after the
modifications were made, or run an arsignal.
_
From: Action
Howard:
What version of Apache httpd and tomcat are you running?
--Phil
- Original Message
From: Howard Richter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 9:59:11 AM
Subject: Errors when trying to Use the CI Relationship Viewer
**
When I open the CI
The two things to look in determining the appropriate maximum number of
indexes for a form are the usage of the form and the number of rows
involved. If you have only a few hundred or thousand rows in a table,
indexes probably won't help all that much, and performance might be
negatively impacted
Tadeu,
Indexesare a balencing act. the more you have the more options the sql
analyzer has to construct an optimal execution plan. The cost is at the write,
meaning commit, time. the system has to update all the indexes to maintain
system integrity. This cost time during the commit phase.
If
That is the way I did it, including defaulting some NULL fields that
Remedy requires. I have an escalation that pulls the AD data (via a
vendor form) into a staging table, which then uses filters to do
validations and auto-population of some data, then if it passes all the
validations, passes it
Hi all,
I'd like to know if has a white paper that describes what's max number of index
to a form...
I've read a document from 2003 and I've noticed that more than 7 index (or 4
composite index) in one form is bad...
I have an application that has a form with 8 index (some of them
Tadeu,
I don't think it's a matter of what the system allows, but what is best
practices. There is no single right answer. You have to consider how
many records are in the table, what the most common searches will be,
etc. It's something that you need to work with a DBA on. They can run
SQL
Shawn's approach is a very sound one; I've used it myself. Having that
staging form means that you can do whatever you want/need to the data there,
and then just push the records that really need updating to CTM:People.
Makes a big difference when you're dealing with thousands of people.
Rick
Thanks for your reply Rick, John and Shawn...
Some data:
- form receives about 15K records/month;
- total number of records is almost 480K;
- number of fields on form are 168;
- 8 simple index;
- 2 composite index (two fields per index);
Thankx!
Tadeu Augusto Dutra Pinto
IPhil,
have 5.5 installed, but the mid-tier is talking to a 4.1 install I have as
well.
hbr
On Wed, May 14, 2008 at 1:26 PM, Phil Murnane [EMAIL PROTECTED] wrote:
** Howard:
What version of Apache httpd and tomcat are you running?
--Phil
- Original Message
From: Howard
Great explanation Rick. Short, not too involved but yet covers the topic
nicely. Something everyone needs to review periodically.
Thanks,
Susan
On Wed, May 14, 2008 at 12:53 PM, Rick Cook [EMAIL PROTECTED] wrote:
** The two things to look in determining the appropriate maximum number of
I'm going to put this in as an RFE - I highly expect to get shot down
even though it would save a LOT of coding work at times.
First though I thought I'd ask for input and criticism of the idea.
Frequently I want workflow to fire on dependencies like a field being
visible/hidden or a field
Hi,
The TR/DB-functionality allways does it. The problem is that the syntax
is, for some very obscure reason, not available in Active Links.
('Status' != 'DB.Status') is the exact same thing as ('Status'.changed =
1) would be. I see no point in changing the syntax, but it would be nice
to use it
William, I wonder if we'll have functionality like that in the new Eclipse
tool in 7.5? Could anyone from BMC feel comfortable commenting generically
on the issue?
Rick
On Wed, May 14, 2008 at 12:00 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
** I'm going to put this in as an RFE - I
We have a 7.1 system installed along with Tomcat 5.5.17. The
installation
went apparently ok. However, when I checked out Tomcat by going into
the start menu and clicking on the Welcome screen, it gave an error
about not finding the page to display. The tomcat service is running.
The
log shows
In the interim, you could create view forms into the metatables that might
get you the data you want. I'm sure you know how to do that. Then run
workflow against the conditions found in the view form.
Rick
On Wed, May 14, 2008 at 12:09 PM, Rick Cook [EMAIL PROTECTED] wrote:
William, I wonder
That would be a useful feature.
Does anyone know if this is possible in 7.5 being that the development
method has, from what I've heard, gone more toward a IDE?
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Can't you just control the visibility of the field using an AL Guide and use
that guide to do the rest of the stuff you want depending on its visibility
status?
Checking the change flag of a field at client level would be a nice to have
feature though it is possible to do this via workflow
Misi, as best I understand it, the TR/DB functionality only exists in
Server-based workflow due to the client/server traffic involved in making it
functional (retrieving DB info and processing it in phase, etc.) on
client-based Active Links. There's almost certainly a better answer than
that, but
Tadeu,
You probably will not find a white paper, however there is knowledge base
@ BMC.
KM-00011012
Regards,
Robert
- Start Original Message -
Sent: Wed, 14 May 2008 12:59:28 -0500
From: Pierson, Shawn
To: arslist@ARSLIST.ORG
Subject: Re: Max Index on Form!
**
Tadeu,
I dont
What port are you using? Check the server.xml file to see the defined
default Tomcat port.
Then go to http://yourservername:/ where is the defined port.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Yep - that's very doable. But let's say you have a medium complex set
of conditions that shows/hides fields based on a person's previous
actions, the time of day, the time of issue, or any of 1000 other
things. It would be so much nicer to have the meta property available
for Run if to save
Ran into exactly the same problem. Fixing the port didn't' help either,
as not even tomcat's default config pages would load.
I was using 7.1 and let it install tomcat.
Finally, I unistalled everything, then installed tomcat manually, then
installed the mid-tier.
I had to change my port
You can simulate TR/DB functionality in active links by looking at the
value in the database and comparing it to the current value.
Set tmpStatus = (lookup status from DB where Request ID = Request ID)
If tmpStatus != Status, then fire.
This requires an extra field and one extra active
In my experience, the default install of Tomcat performed during the
Mid-Tier installation has the default Tomcat port 8080 commented out. The
Mid-Tier itself relies on Jakarta redirection. If you want to enable the
default Tomcat port and pages you need to edit the server.xml file
(C:\Program
I second Gary as I ahve actually done such things in the past and had the
functionality work pretty good..
Joe
- Original Message
From: Gary Opela (Corporate) [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 14, 2008 3:54:53 PM
Subject: Re: Field Meta Properties?
**
You
I am concerned about error-checking - perhaps I should build workflow to
send out notifications when there records make it to the staging table and do
not merge into the CTM:People
In a message dated 5/14/2008 10:58:03 A.M. Pacific Daylight Time,
[EMAIL PROTECTED] writes:
**
I had this same problem a little while back and never found a solution.
I will have to try this.
I wound up making the field display as a drop-down, which of course
forces them to select from the menu, so as far as I can tell has the
same effect.
Andy L. Mayfield
Sr. System Operation Specialist
True. It works.
However, I have come to hate temp fields on principle. This is not
rocket science - it's done in most major programming languages that are
object based. Having these properties available is pretty simple stuff.
Furthermore - there is DB activity going on that is superfluous.
Hi all,
I had to restart the email engine for the first time after removing all of
the temp files. It resumed processing emails with no problem. I am not
sure if cleaning out the temp files was the solution yet but it is looking
good so far.
I just checked and there is a build up of REDTMP
A staging form with data checks for everything including duplicate login ID's
is what I did when I had to integrate Remedy with the PeopleSoft database
recently.. works like a charm.. Creates new users from Peoplesoft with all the
necessary permissions they require, and updates existing users..
What action are you executing on? Submit?
If this has already been resolved, sorry for missing that.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System
Joe - Can you share how are you did the PeopleSoft integration? We are
working on that here too. Is your PeopleSoft in Oracle or SQL?
Joe DeSouza [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/14/2008 03:47 PM
Please respond to
I have a user called test.biz. He has three permission groups, groupa,
groupb, groupc. I have a vertical navigation bar that has several
top-level menus on it. One of the menus is called Add/Modify Quote. It
has groupa permissions on it. The permission groupa is just a generic
permission group
I am attempting to install SLM on a Windows 2003 Server with a MSSQL
2005 db. I have also installed JRE v1.6.0_05. When I run the
installer it keeps coming up with this error Installer unable to
verify BMC_SLM_JAVA_HOME system environment variable. Please make
sure system environment variable
Jaimie,
It is looking for a system variable and not an AR variable.
Right-click on My Computer, go to Properties, then Advanced. Click
Environment Variables and set BMC_SLM_JAVA_HOME in the lower (system
variables) window. This should not require a restart of Windows.
--- J.T.
J.T. has told you what you need to do to set the BMC_SLM_JAVA_HOME
variable properly in Control Panel - System Properties - Advanced -
Environment Variables - System Variables. Also, I would not expect any
BMC Remedy 7.x product to work properly with Java 1.6.x. As far as I
know, they were all
Great point, Chris.
The compatibility matrix for AR 7.1 states:
Java Support
AR System (Server and Mid-Tier) 7.1.00 requires Java 5.0 and supports that
version or higher. Supported Vendors are:
Operating System Vendor Minimum recommended version
Operating System
Vendor
Yes my PeopleSoft database is on Oracle...
I used the AIE engine to do the data interchange on a staging form.. On this
staging form I created filters to validate the data that has to go into the
CTM:People form and the User form..
As a part of the validations I also manupulated data such as the
I have never used Shareplex but have talked to some people that supported a
large DoD agency that used it (I think maybe the project Dylan worked on).
It sounded pretty impressive performance wise and they were happy with it.
From what I understand there are a few things to watch out for like
Greetings Listers,
There's almost 40% of my screen on right side that's blank . User
forms/objects are displayed only towards the left rectangle. Is there
any setting/config I need to perform so I'd be able to utilize my
display ?
Mine is a wide screen monitor and the aspect ratio remains like
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