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Hi,
just to add to this discussion, we have the same issue here.
The CI Viewer only works for users with administrator privileges
ITSM 7.0.3 patch 7
Remedy ARS Server 7.1 patch 2
MS SQL Server 2005
Windows 2003
Hi,
When using the Requestor Console and submitting ticket I would like to
be able to Categorise and Assign to a particular goup the resultant
incident. This I would like to achieve by not using the summaries drop
Hi: I have a form which stores all the emails that are sent out by AR
Email engine. I want to back up data older than 3 months on a tape drive
for upto 3 years. Whatz the best way to back up data so it's available
for retrieval in case I have to review the old emails? I didn't think I
could
We have used a Perl script that uses the runmacro command line utility
(from our Solaris ARS server) to export data hourly and daily for data
backups from the application level for a few years now. The down side
to this approach is that we are doing a separate login per ARS Form to
get the data,
*Hi Ravi,*
We can take backup by following ways on tape drive.
Use macro, to complete the tasks
1. write a search criteria for AR Email Message Form.
2. Create a report file for the all searched records.
3. Save it on tape drive and execute your report.
After that
Depending on your tape backup software you could do a db job to copy the
data to a separate table/database/server (you pick) and back that up.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Tuesday, May 20,
That actually perfectly explains why only admins are working...because it's
obviously using Mid-Tier to get you the view...and it needs to log you
in...and that is considered a separate connection, which isn't allowed for
anyone except admins...that is of course unless you are logged in through
That actually perfectly explains why only admins are working...because it's
obviously using Mid-Tier to get you the view...and it needs to log you
in...and that is considered a separate connection, which isn't allowed for
anyone except admins...that is of course unless you are logged in through
**
Peter..yes, I did without any Issues.Try installing the base version ( 2.1) alone first ,then apply patch.Vijay--- On Mon, 5/19/08, PCR Remedy [EMAIL PROTECTED] wrote:From: PCR Remedy [EMAIL PROTECTED]Subject: SRM 2.1 Patch 1To: arslist@ARSLIST.ORGDate: Monday, May 19, 2008, 9:04 PM**
Does
Okay - perhaps I'm having a brain crampbut I can't get mid-tier
logging to work for one system.
I have...
1.) Created an AR User Preference record for the user in question
2.) Turned on logging (AL in this case)
3.) Made sure the AR Server preference setting is set to this server
4.)
Okay, brain cramp - MT server didn't have the preference server set.
That's usually more of a Monday moment.
From: William Rentfrow
Sent: Tuesday, May 20, 2008 10:09 AM
To: 'arslist@ARSLIST.ORG'
Subject: Mid-tier AL logging?
Okay - perhaps I'm having a brain
You can create Incident Templates that are available for use in the
Requester Console (or is that what you're referring to as the
Summaries?). Those can be associated with CTI and Assignee information.
Apart from that, you'll have to customize the app.
Rick
On Tue, May 20, 2008 at 3:21 AM,
Jase,
I think I had a similar problem like yours long ago, my memory is a bit
hazy. I think what the problem ended up being was specific records
missing a history. So when you attempted to report on those incidents,
it choked. I recommend that you run the search in the usertool, and
then
Just got news of 7.5 Beta open beta in the August timeframe with a somewhat
later release, probably very shortly after the new year. Personally I rather
like the 4 months between beta starting and the release.
The Developer Suite is looking more solid than last October, and is still
looking
Dan,
I was a little disappointed by the presentation around BMC AR System Developer
Studio, If you want we can disscuss about that at the dinner or now (I am in
the internet cafe in the chair with my laptop)
Cheers,
Vincent.
-Message d'origine-
De : Action Request System discussion
How are you able to do this? I tried this with a simple support staff user and
tried to go into People and see if I was logged in as that support staff user
with just Incident User and Asset viewer rights but I could not alter anything
(permissions, group membership included) for other people
Has anyone run into an issue with ITSM 7 where it is entirely possible
for a support staff user (Incident User, Asset Viewer, no Roles at all,
just company and group membership) in a company to remove all of the
application permissions for another Incident user in the same group?
One of the
Hi,
You can also create a script (shell script) that access the database directly
and use this to update your record(s) ...
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
i do the same exact with ARS Perl. Here's the function I use to update
tickets. I call this function with two arguments: 1: incident number in
the HPD:Help Desk form and list each fieldname, value pair separated by ##.
Example: updateTicket(INC00034,
Just so everyone knows, this looks like it might have been an issue with an
invalid AR Server license. After deleting and re-installing the AR Server
license, EIE started communicating with the server.
On 5/16/08, Marc Simmons [EMAIL PROTECTED] wrote:
Hi List,
Does anyone have any experience
I'm not sure yet how it was done, just that it was, and that the last
modified user on the profile that was altered was another support user
in the same company.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
Can one of you guys share some info about 7.5 and Developer Studio?
thanks
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Vincent RIEDWEG
Sent: Tuesday, May 20, 2008 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Lisbon
I am looking for a menu called:
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
Thanks
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617
I do not have it Pam - same version and I double checked the Menu on the
formmaybe it didn't get bundled up for install?
Sorry - I would have sent it if I had it.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Thanks - I have been looking for it in the workflow on the server and
not be able to find it either and it keeps putting an error on the
midtier logs that it is missing - even though I removed it off the
field.
From: Action Request System discussion
Well you can probably guess what it is looking for - try creating one
and replace the OOB reference. Maybe that will help? Or (gulp) ask BMC
for it. I haven't had the chance yet to get over to that part of the
app - sighh.
Guess I should thank you for the heads up!
Candace DeCou
I was recently asked to check which columns of one of our remedy forms
were indexed. The documentation gave me the impression that only
Request Id would be indexed automatically, which makes sense since it
is the primary key. Remedy administrator indicated that two other
columns had indexes.
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
RequestID is the only automatically indexed field on any form. Your
impression on the others makes sense. If that's true, or should I say,
until you are sure that it is NOT true, you should not modify your indexes
in Remedy Administrator. If they were created in the DB, they need to be
Thanks Donald - I guess that makes sense since I only have full ITSM and
not SRM installed - thus the missing menu. Not sure if that is the same
for Pam or not, but now it does make sense. I've saved it off just in
case I need it too.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon
Thank you!
Does anyone have the following menu - I found one more missing.
xSYS:MNU:InfraChangeRoleCAB_locale-Q
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 1:27 PM
I don't have that one either - Donald perhaps? It looks like you are
missing any of the specific menus related to SRM.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal
Yeah I only have the ITSM Suite not SRM - but I am finding with just
ITSM - it is looking for some information from SRM even though it is not
installed. This is one of those things. This menu is attached to a
field on the CTM:CFG-ApplicationPreference Form - and you get an error
when you open
Yep - I ran into a few issues in our dev environment on the app
preferences form too - missing fields - missing whatevers - references
to things that don't exist or things that do exist but are not set. LOL
- now I know why.
Thanks Pam!
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon
Nope, we don't have that one, with or without the leading 'x'.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Decou, Candace M
Sent: Tuesday, May 20, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1
Mystikal Solutions is looking for candidates to fill two full-time, permanent
positions in Charleston, SC for experienced Remedy administrator/developers. In
short, we're looking for folks with at least 2 years of Remedy experience,
experience with Remedy 7.X, and the ability to gain a security
I am actually looking for all the following:
I am not sure if menus, forms or what - but through the Catalina logs it
is making reference to these and it can't find.
SCRSRM:REQ:Start
INT:FNDSRS:BuildQualification_WorkOrder
SHR:SHR:PrefixIDGenerator
I believe this is workflow with
Peter,
I'd suspect the disk space if it cannot 'build' the list... Do you have enough
space in the drive that contains the Windows Temp folder?
Joe
- Original Message
From: PCR Remedy [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 20, 2008 12:04:45 AM
Subject: SRM 2.1
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND 'Status*'
= 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR
Kathy,
It is Boolean logic as implemented by you favorite SQL optimizer.
X or Y and Z == x or ( y and z) because AND has a higher precedence than OR.
John
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent:
The first qualification would be interpreted as:
('Assignee+' = Michael Davis) OR (( 'Assignee+' = Gurpreet Savi) AND
('Status*' = 3))
That explains the result return all entries with Status as they match with
Michael Davis
AF
On Tue, May 20, 2008 at 5:27 PM, Kathy Morris [EMAIL PROTECTED]
It literally reads the qualification as:
assigned = x ,regardless of status, OR (assigned = x and status less than 3).
It assumes the and and the last qualification before it are paired together.
When you added the brackets you specified (this group of qualifications) PLUS
this
*Hi Listers,*
Can I import licenses through Command Prompt?
Regards,
*Mahendra.
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com
*
*Hi Luksha Timothy,*
It's true that Request ID is the only implicitely indexed field in Remedy.
But,in form properties,what is the status of Indexes ?Are there any
fields indexed?Check that also.
There may be work flows related to Direct SQL action or SQL Query in
set fields action in which
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