Re: Pager Parameters in ITSM7

Thanks! But BMC have given following options- * Email * Phone * Pin * Pin/Phone Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, October 07, 2008 11:14 A

Re: Pager Parameters in ITSM7

They are the different command line parameters that different paging services depending on your provider, would have to send a command line page using a paging system.   Joe - Original Message From: Rohini Prasher <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, October 7, 20

Pager Parameters in ITSM7

Hi Listers, I am working on ITSM 7.1, and I have to configure paging service. I am not getting what does "Pager Parameter Requirements" actually stands for? Can anybody guide me? Regards, Rohini Prasher DISCLAIMER: -

Floating licence log

Hello All, My query is regarding the license utilization monitoring in remedy. Is it possible to take out the statistics of how many floating licences(change and incident separately) are being consumed at a given point in time? The key here is to get the Change Floating and Helpdesk Floating lic

Re: Export/Import DEFS

Agreed, I do that here often as well, on a Solaris server and Oracle 9 database. I know what you mean though, I used to get timeouts on a previous job on a similar setup. Never could figure it out either, I just ended up having to export in chunks. Jason Fr

Re: Export/Import DEFS

We do it all the time. In fact, I just exported everything again this morning, on a Windows system with SQL DB, without time out. Christopher Pruitt Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] Confidentiality Notice: This message and any files transmitted with it are

email from the approval console.

Hi Group, I have a pretty straight forward question though I am at a loss to answer it myself. I am trying to find out a way to send an email from the approval console to any individual probably asking for some additional details or probably describing the reason for the rejection of the

Re: Export/Import DEFS

I think the problem may be related to the same issue that kept all but the most recent AR System version/patch (7.1.0 patch 4) from running sync search DB on ITSM 7. Can anyone verify this? I know that SSD runs now. Rick On Mon, Oct 6, 2008 at 5:05 PM, William Rentfrow <[EMAIL PROTECTED] > wrot

Re: What's going on with TuringSMI?

Rick, The purchase of EMS by TuringSMI fell through. I wonder how many of the other purchase offers made by TuringSMI did not proceed. Dave - [EMAIL PROTECTED] (Wireless) From: Action Request System discussion list(ARSList) To: arsli

Export/Import DEFS

Just a quick straw poll - I've tried this on various platforms with no success. This is all in reference to ARS 7.1x Can anyone actually export all of their objects via the AR Admin tool and have it NOT time out (ARERR 93)? Or for that matter import a large DEF file without the same timeout

Re: What's going on with TuringSMI?

Well, if it's true, and it sounds like it may well be, I would love to know who bought it up. Who's big enough? Column? One of the Indian firms? Why would Turing sell it all just months after buying lots of smaller firms, unless they figured they could make more off the sale of the practice tha

Re: OT:Friday Humor

So, how do I get tobacco stains off the side my truck? 2008/10/6 Daniel Bloom <[EMAIL PROTECTED]> > ** > > Personally, if you can't laugh at your politicians you have no sense of > humour. > > (and I do take politics seriously, but they are all scrutinized that any of > them will > > Do something

Re: OT:Friday Humor

Personally, if you can't laugh at your politicians you have no sense of humour. (and I do take politics seriously, but they are all scrutinized that any of them will Do something ludicrous).. That being said, Friday humour is just that, FRIDAY HUMOUR. IF we allow Gidd to post obnoxious jo

Re: Weird export problem

Just for kicks we tried exporting from another machine and it is fine - it's probably some local admin tool install issue. Theoretically I am on vacation. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C From: Action Req

Re: SSL on Knowledge Management

Have you created the keystore certificate for it? Joe - Original Message From: Abdullah Baytops <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, October 6, 2008 3:34:52 PM Subject: Re: SSL on Knowledge Management ** I did and still dido… V/R Abdul Baytops Director of Busin

Re: Weird export problem

William, What is your server OS? How many objects are you including in your def file? I faced something similar. I'll need to know if you are on windows or UNIX to be able to relate if you are facing the same problem or a similar problem. Joe - Original Message From: William Rentfro

Re: Weird export problem

Bill, I happen to like the arsexporter -- it might be helpful for you for this. http://ungil.com/remedy/ARSexporter.html -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Oct 6, 2

Re: Remedy Development Contract Position 2 - 3 Months... ASAP

The United States and the location would be Texas. Sorry I forgot that important detail. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: www.thedigitalcorp.com Toll Free: 888-754-0341 Phone: 240-346-4628 (Direc

Re: Remedy Development Contract Position 2 - 3 Months... ASAP

You may like to state what country? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: 06 October 2008 20:42 To: arslist@ARSLIST.ORG Subject: Remedy Development Contract Position 2 - 3 Months... ASAP ** Hello Listers Digi

Re: FW: Webservice & Mid-tier Proxy setting Related.

If you want to edit or create a "Set Fields" from Web Service call, your local JVM must have access to the web proxy. That is where the JVM proxy setting comes into play. Of course this is counter-intuitive because the client on which the Admin tool is installed will not transfer any data, and for

Re: Wiki information website

Hi Matt, They are looking for a new product for the Wiki, so PHP and MySQL would certainly be an option, or MSSQL as database. What important is is that it will integrate with their AR System application. All suggestions and experiences are welcome. Kaïs Matt Reinfeldt wrote: ** It woul

Re: OT:Friday Humor

Does this mean that McCain probably wrecks more cars than his wife does so needs more of them handy than she does? :P Joe - Original Message From: "Pierson, Shawn" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, October 3, 2008 12:19:18 PM Subject: Re: OT:Friday Humor ** I

Re: SSL on Knowledge Management

So you have three options: 1 ) set both unsecure and secure ports = secure mode is only utilized at login 2) set ONLY secure = every page is returned over SSL 3) set ONLY unsecured = every page is returned with no ssl _ From: Action Request System discussion list(ARSList) [mailto:[EMAI

Re: Wiki information website

It would be nice to know what language and backend the Wiki has… I’m assuming PHP and MySQL, as those are kind of a standard for that toolset, but you never know… Matt R. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kais Albassir Sent: Monday,

Wiki information website

Hello List, One of my customers needs to renew his Wiki information website, and would like the new content management for this Wiki information website to integrate tightly with their extensive AR System home-made application. Functionalities required in Wiki and content management system: -

Remedy Development Contract Position 2 - 3 Months... ASAP

Hello Listers Digital Foundation is looking for 2 Remedy Developers with a minimum of 3-5 years experience in the developing of the BMC Remedy (ITSM) application. The candidate must have experience in installation, configuration and customization of the 7.x application. Must have experience u

Weird export problem

I'm experiencing a problem on 7.1 (not sure what version, I'll check if anyone cares) of ARS + Admin tool. There are several BMC apps loaded but I think that's irrelevant. This only happens on one server. If you select all of the forms (for example) and export them they all export to a file -

Re: FW: Webservice & Mid-tier Proxy setting Related.

If you retrieve a data via a web service, is the data retrieved from something in the mid-tier or something or via the libwebservice.so plugin? If it is via the plugin, I fail to see how a jvm setting is going to help. You might try setting the HTTP_PROXY and http_proxy environment variables befo

Re: SSL on Knowledge Management

I did and still dido. V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: www.thedigitalcorp.com Toll Free: 888-754-0341 Phone: 240-346-4628 (Direct Mobile) Fax: 301-710-5368 Email: [EMAIL PROTECTED] (Service D

Re: FW: Webservice & Mid-tier Proxy setting Related.

Thanks for the details Fred. I am using 6.3. So I could edit\Add records in the "Configuration ARDBC". But will I be able to restart ARS without accessing the Server (Solaris)? From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick

Re: Archiving

Any field changes you made to the form you want to replicate on the archive form. Most workflow doesn't matter unless the users are allowed to see the archive form and you have some workflow controlling field view characteristics. There might be something showing in the arerror.log, not sure where

Re: FW: Webservice & Mid-tier Proxy setting Related.

If you are on v6.3 (or later) you should have a form called "Configuration ARDBC" on your system. That is a vendor form from Remedy that allows you to read (and Create,Update,Delete) lines in the ar.cfg file from inside the User Tool. -Original Message- From: Action Request System discuss

Re: FW: Webservice & Mid-tier Proxy setting Related.

Hi Mahesh & Beijen, Thanks for the Information. It Work fine through the SOAPUI after setting the Proxy in SOAPUI. When I gone through the help to set the PROXY in the Remedy server got the Information as bellow. (Please let me know if any thing ELSE needs to be done other than editing a

Re: Archiving

We are doing a copy then delete from source. We have recently made some change to that form. What do we need to do ? Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 724.539.1510 F 724.539.5797 Kennametal Inc. | 1600 Technology Way | Latrobe, PA 15650 | www.kennametal.com

Re: Archiving

Is it doing a delete or copy then delete or just copy? If you are doing a copy, have you made any changes to the form that didn't get made on the archive form? I would look at the arerror log first off at the time that archiving is supposed to happen, maybe something in there well tell you what's

Archiving

I have archiving turned on and it's been working fine for some time. All of a sudden, it stopped working last week. Can anyone provide any tips on what to look for. Adminstrator=6.3 patch 15 HP-UX Client=6.00.01 patch1364 Thank you, Gary Roach Project Services Analyst [EMAIL PROTECTED] T 72

Re: SSL on Knowledge Management

I'm assuming your Knowledge Management tool is "Remedy Knowledge Management"? Update your KMS_Config.xml with your ssl port. Alan Blake Knowlysis | Services Manager | Office: 801.224.0002 ext 105 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Re: What's going on with TuringSMI?

I am starting to hear from former (as of Friday) employees as well. Something happend, not sure what. hbr On Mon, Oct 6, 2008 at 12:31 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** It appears that it was NOT a false alarm. I received an unofficial > call from a TuringSMI account rep that is

SSL on Knowledge Management

Hello All I have running Mid-tier (SSL ) and just added the Knowledge Management tool to the list. The problem I am having is that my Knowledge Management installation will not allow SSL even though the rest of the ITSM products work at the moment with no problem. Can anyone provide some insi

Re: What's going on with TuringSMI?

It appears that it was NOT a false alarm. I received an unofficial call from a TuringSMI account rep that is no longer employed, that wishes to remain anonymous, because TuringSMI is in the process of selling their North America Sales/Consulting services. And to top it off, my BMC rep is no longe

Re: FW: Webservice & Mid-tier Proxy setting Related.

If you want to modify your set fields action in BMC Remedy Administrator, you have to make sure that: 1. the PC on which the Administrator is running has to have access to the web service (think firewall). You may want or need to install Remedy Administrator on your server. 2. your local Java shou

Re: FW: Webservice & Mid-tier Proxy setting Related.

Hi Bala My 2 cents for this 1. Check for the error code that is returned when you click LOAD in the Set Field action. 2. Is this a secured WSDL ? If "Yes", please check if the ID has permissions to that WSDL. Thanks Mahesh On Fri, Oct 3, 2008 at 11:13 AM, Balakumar, Viswanathan < [E

Re: OT:Friday Humor

Not a general lack, just a local lack of social grace. Actually, I posted it because of the big controversy the other week when someone emailed the list a political humor topic. My post was meant as sort of picking at a scab in a humorous way. Shawn From: Action Request System discussion list

ARSperl 1.91 Windows binary distribution

All, I have just made available a compiled windows version of ARSperl 1.91 for use with Windows. This will avoid the hassle of compiling it, and thus will save you the huge downloads of Visual Studio and the Platform SDK. Just download, unpack, install and go! It is will work with Activestate Per

Re: Diary Editor

You can also use the .Net command line utilities: http://arswiki.org/projects/dotnetutil As you see, lots of possibilities Kind regards, Michiel On Sun, Oct 5, 2008 at 6:11 PM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi, > > I have published a free utility called RRR|DiaryX, that extr