It's a great product, I reviewed it about a year ago.
Contact the Panacea people for a trail licence and test it out
yourself.
My view is that if you need to deal with many remedy servers Abydos
migth be a better option (Cost wise) but if not Panacea is the better
one.
Cheers
On Mar 30, 9:30
Hallo to all.
I have a problem with multiple ladap configuration on Remedy 7.0.1 patch 9
I try to explain it.
The server remedy is enable to authentication by a AD (LDAP). When I
configure one host (AD) to authentication person no problem, when I add
another host (multiple ldap) occurs a strange
Hi Salma,
In our case I believe that the web server is IIS for both crystal and the
web webreportviewer. The mid tier web reportviewer installs its own instance
of tomcat as well as the isapi redirector to allow it to use IIS as its web
server. The web server is using the default port 80 and can
What about accounts that do have a password stored within the Remedy database
that do not have to authenticate through LDAP.. Do they work? Is there a
sluggish performance on those accounts?
Joe
From: Francesco Mazza francesco.ma...@gmail.com
To:
Good morning,
This email was meant as more of a general discussion rather than me being
obtuse and not really seeing any benefit to using a discovery tool to populate
Asset Management. However, I've been discussing this with the CAB manager and
I'd like to have a better argument than I do now
Turn on plugin logging with ALL and have a look to see what it is doing.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: 01 April 2009 13:32
To: arslist@ARSLIST.ORG
Subject: Re: Problem With Multiple LDAP Configuration
**
Shawn,
Discovery is like doing a physical inventory of a store or warehouse. No matter
how good your change process is, something will slip through. And that server
down time issue is configurable in most discovery tools.
Rick
Sent from my Verizon Wireless BlackBerry
-Original
Hi All,
I am doing the SRM 2.2 configuration but it is not working means i am unable
to create Process Definition Template in active state.
While creation its giving error
Process Definition not associated with your pdt ?
so please guide me where i am wrong and whats the problem?
Thanks
This is true, but using most discovery tools, you can run reports, and if you
build a report comparing the data, do you need the real data in Asset
Management right away? In looking at ITIL, you would think that someone should
have to manually maintain the CI, even if that just means clicking
Guillaume,
Is there an error message, or some other information that is leading
you to think this?
Can you describe the condition that leads up to the error condition?
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Deciding what should happen in the event of a conflict is part of setting up
the reconciliation part of the Asset/Discovery solution.
You can run reports against your main Asset Dataset whenever you want; before
or after that reconciliation. Or you can choose to run separate reports against
I have an integration to pull records from a database view into a Remedy via a
view form.
From the view form, i have a display-only field, that when set, triggers a
filter that pushes the data to a regular form.
All this works fine, there is no functional issue. I can migrate the records
Guillaume,
I find it strange to think that the AR System server would have to go
through the plugin server to talk to it's DB. Maybe there would be a
good reason for that design, but I just do not see it.
Given that workflow is involved then I would suggest that you start
with API, Filter and
Hi Carey,
I'll go through the logs and all that, but I wanted to see if other users were
experiencing this.
Related to the plug-in server, I am also getting this error when creating an
entry in the AST:Application form, I just discovered that a few minutes ago:
+WFFAPI
Any ideas?
Janet Mahan
Network Systems Administrator II
EMBARQ
Voice: 941-766-6199 | Wireless: 407-310-4070 | Fax: 941-766-6199
Email: janet.ma...@embarq.com
Voice | Data | Internet | Wireless | Entertainment
This e-mail is the property of EMBARQ and may contain confidential and
If this is unix, is X windows configured and running correctly?
You can try to test it with some other program. ( xterm, xclock, oracle
installer, etc )
You might find more detailed information about the error in the install log
file. It should be in your temp folder named something like
Windows UT 7.1 patch 001, Solaris server 7.1 patch 001
We - until recently - were able to run reports from the WUT. For
example, the IM base product reports include a report called Incident
Details by date range. I just want to run it for the last week which is
a minor amount of data.
Guillaume,
check your armonitor.cfg. It seems like patch1 deletes somes lines from this
file and this 2 missing lines make troubles. Patch installer makes backup of
your armonitor.cfg file. Check your current config file and backup. You'll
see difference.
In my case after applying patch001 to
Assuming that you are trying to confguring a Service Request Process
(Standard Service Request).
1. Create Task Templates
2. Create a Task Group Template for the above the Task Templates
3.Create a Work Order/Change/Incident and attach the above Task Group/Task
Templates to the Work Order/Change
Here is the complete list.
1. Create *Navigational Categories*
2. Create* Operational Categories *
3. Create* Assignment Configuration*
4. Create *Task Templates*
5. Create a *Task Group Template* for the above the Task Templates
6. Create a *Work Order/Change/Incident
Looking below it looks like you are on a Sun V240. What OS Version
uname -a and what is your ulimit -a values. Also check your disk
space df -k
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mahan, Janet L[EQ]
Hello everyone,
Could anyone give me an idea how difficult is to reset ticket id's in
the Incident Management application version 7.1 ?I know that after
deleting the records in the main form I need to update the arschema
table with the number I want to start. My problem is finding the
Hello Listers,
As Oracle 10g RAC will not support hot-failover for BMC Remedy
application, we need to choose either of the following options.
1. Veritas Cluster +Oracle 10g (without RAC)
2. SUN Cluster + Oracle 10g (without RAC)
Has anyone on this
Thanks for the note Max.
We had found that the 7.5 patch 001 removed the arapprove.dll entry in ar.cfg,
so suddenly the approval server stopped working.
It would not surprise me that patch 1 messed up the armonitor.cfg too... It's
quite amazing that things like these are not tested properly by
I have seen this happen when the user does *not* have a Report Server
defined in their profile. I'm not sure what triggers this, but putting a
server name there as gotten rid of this error.
Tools -- Options -- Advanced -- Report Server
I'd like to know what your solution is, if this is not your
There really is no merit to the argument against using a discovery tool, unless
you only plan to track things that you can't discover, are just trying to
replace an Excel spreadsheet for a few CIs, or can't afford to put one in
place. In my opinion, any significant architecture accompanied
Need Feedback on Hot Fail-Over optionsHi,
I have seen Veritas and works just fine, just a few seconds for the services to
startup. What is does, in that particular implementation I worked with, the hot
stand-by mounts the file system that the regular service uses and starts the
services from
Is any one else having problems with accessing the developer network??
When ever I try to select a document to open...I get prompted to log in. Mind
you I am already logged in. After logging in, I get to the document, but am
prompted again to login if i want to open another one.
I am trying
This was a great guess. Unfortunately that is not the issue. I've
tried it several ways (including the way it was when it worked) and it's
still broken.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
Is the Report Server and TCP set correctly in Tools - Options - Advanced -
Report Server?
We have our remedy connection set to go to a specific port. If the TCP port is
not set in their options then that would cause this issue.
The other thing to check is in the Report form for that particular
All great people of the ARSLIST,
I am getting Failed to create internal mapping from wsdl. (ARERR 7012) when
I hit the load button on a filter, when tying to build a new filter. The
wsdl works with soapui (on the app server, which is where we alos have the
admin tool).
Here is the information in
Howard,
If you email the wsdl file to me off-line I will take a look. This may be
related to an error we were seeing here at our current customer site. Since
our network is not on the Internet, we could not load a default wsdl without
removing/adapting the URIs that were referencing external
Apr 01 15:10:45 EDT r...@# uname -a
SunOS 5.9 Generic_118558-34 sun4u sparc SUNW,Sun-Fire-V440
Apr 01 15:10:48 EDT r...@# ulimit -a
time(seconds)unlimited
file(blocks) unlimited
data(kbytes) unlimited
stack(kbytes)8192
coredump(blocks) 0
nofiles(descriptors)
Listers,
I am trying to use css files in an application but it is not using them. I have
folowed the ARS 7.1 docs for setting this up but it is not working. Any ideas ?
Thanks,
John
___
UNSUBSCRIBE or access
Done, also left you a voice mail.
By the way who do you work for?
On Wed, Apr 1, 2009 at 4:20 PM, Charles Baldi charles.ba...@gmail.comwrote:
** Howard,
If you email the wsdl file to me off-line I will take a look. This may be
related to an error we were seeing here at our current customer
Howard,
Do you by any chance have a prerelease version of 7.1.00 patch 007 admin
tool? I get this same message with it that you get. The 7.01 and 7.5
admin tools work fine on the same wsdl.
Dennis Ruble
Rockwell Collins
Howard Richter hbr4...@gmail.com
Sent by: Action Request System
Did you ever get an answer back from BMC on the SLMConfDSServerName field data
in the SLM:ConfigDataSource form? I noticed that the act of recreating the
filters on a different server does not change the value in this table, but the
filters still use the local server reference for the new
Hi
The ITSM suite handles cascading deletes quite well, removing all
related items when you delete the main incident case. We use it all the
time to remove test cases from the production system when we introduce
new customers.
Stuart Schon
Team Leader
Delivery Services | Advanced
My user base has been using Incident Management as a de facto bug tracking tool
for some time now. They just set an Incident to 'Pending' and when they get
around to fixing the bug, they resolve the Incident. This results in Incidents
being in 'Pending' for literally years sometimes. Now our
The ITSM suite is not really meant for tracking bugs. If you want an
application that resides in Remedy, I believe that BMC does sell an application
intended for that purpose. If you don't care if it's in Remedy, then there are
quite a number of tools out there (both free and commercial) for
Yes, find the library (file) that implements the functions, place it on the
server, and register it with the plugin server in ar.conf/ar.cfg.
Axton Grams
On Wed, Apr 1, 2009 at 8:17 PM, David Shepard willienoo...@hotmail.comwrote:
So is there a way to install just ARDBC and not do a re-install
Well said
Axton Grams
On Wed, Apr 1, 2009 at 6:21 PM, Lyle Taylor tayl...@ldschurch.org wrote:
**
The ITSM suite is not really meant for tracking bugs. If you want an
application that resides in Remedy, I believe that BMC does sell an
application intended for that purpose. If you don’t
So is there a way to install just ARDBC and not do a re-install of AR System?
Sure. Plugins are loaded by the plugin server and are a single file with a
.a, .so, or .dll depending on your OS and are registered in ar.conf/ar.cfg,
again, depending on your OS. Some of the plugins from BMC
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