Could someone explain me the Private RPC queue?
When does it make sense to use a private queue?
another Robert
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Tim Widowfield
Gesendet: Mittwoch, 8. April 2009 23
Another option would be to update your jdbc connection to use the mulitple
hosts (I am not an expert with this, but we use a rac as well) Here is an
example based on one of our 2 node racs (more nodes just has more host
entries):
jdbc:oracle:thin:@
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=A0361)
HI Serouche,
What are you using for userid? It should be the login ID of the user, not
the entry ID of the user record. eg. 'rharris'
Try this and see how it goes.
Rod
On 08/04/2009, Remedy Maniac wrote:
>
> ** many thanks again Rod.
> But it still doesn't work.
> I tried without quotes. I no
Attention NWRUG members: we will be holding our initial NWRUG meeting of
2009 on Monday, April 27 from noon to about 4:00 pm. Amazon.com in downtown
Seattle has graciously volunteered to host this event.
Lunch and soft drinks will be served, and there will be door prizes for
those attending. I
Hi Mike,
Check in the Admin tool and see if the forms have been created - you should
have three forms, one Regular BMC:Core:BMC_Cell Phone_ (regular form), one
join form, BMC:Core:BMC_Cell Phone (join) and the third AST:Cell Phone,
etc. If you don't have all three forms, your class isn't created.
QMX Support Services is looking for several consultants in North America with
solid ITSM 7 experience.
The consultants must be willing to travel.
QMX is a Consulting and Public Sector Partner of BMC and our growing
consulting staff has many years of experience with all the Remedy products.
QMX is
It's a new subclass of the BMC_EQUIPMENT class with a few extra
attributes.
Mike Pugh
Senior Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
harry.p...@americansystems.com
"Contractor of the Year
Mike, click the refresh button on the main cmdb console and see if it
is still in change pending. The reason to do this is because you don't
see anything in view log. Either the class is already created or only
initiated but not progressed. You may have to use the cmdb driver to
speed it up
On the ARServerUser class page in the JavaDoc, search for the string
"RpcQueue".
There are three methods that control setting the RPC queue:
useAdminRpcQueue()
useDefaultRpcQueue()
usePrivateRpcQueue(int rpcProgramNum)
It does seem a bit curious that there isn't a constructor for ARServerUser
With a little guidance from Eric Roys I was able to put this together. Here
is a summary of what is required:
Custom Form fields:
- Lookup Keyword
- TicketType (Used for Request Type column)
- Assigned Group ID
- Owner Group ID
- Owner Login ID
SHR:ARDBC_OverviewConsoleTemplate &
Hi Robert
I don't have problem with TCP Port, I want to set the RPC
Thanks
Greetngis
De: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]
En nombre de Robert Molenda
Enviado el: Miércoles, 08 de Abril de 2009 12:34 p.m.
Para: arslist@ARSLIST.ORG
Asunto: Re: RPC in
Hi listers
Just to let you know I am available for any opportunities (contract or
permanent) in the UK or Europe - will also consider further afield...
CV / Resume available upon request.
Thanks.
Mark Rushton
Stylex I.T Ltd
07930 336843
Hello - please refer to the following short example... you must set the
"Port" in the ARServerUser object
*private* *static* ARServerUser *cim_ARS*;
*cim_ARS* = *new* ARServerUser();
*cim_ARS*.setUser("Demo");
*cim_ARS*.setPassword("");
*cim_ARS.setServer("2003Base");
cim_ARS*.setPort(12345);
*bo
Hi dear listers
We have a java api program, we want that this program connects to ar
server for a private RPC, but we don't know how we can set the rpc in
the java api =(, we don't find some clear information on the
documentation java api
Any idea?
Thanks in advance
Greetings from Mexico City
...
Folks,
I am currently available and looking for a new project. I'd love to join an
effort for upgrading/migrating to ITSM 7.5.
If interested, please, contact me ofline.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
_
The servers also need to communicate to each other (the server group heart
beating)
Since they communicate via TCP/IP, having them in different platforms should be
doable
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of LJ Longwing
Sent: We
We didn't have the exact same problem, but it sounds very similar. In our
case, since it was mapping these types of fields to value types in .NET, it
would throw an exception if they were NULL in Remedy, because value types can't
be null in .NET. I don't recall if we tried using the settings y
IIRC, .NET was mapping it to an enum data type, which is a value type and can't
be null, but I could be remembering wrong.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 08
I am using the CMDB Console - what is the CMDBDriver?
Mike Pugh
Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
harry.p...@americansystems.com
"Contractor of the Year - 5th Annual Greater Washing
Hi,
Can you email screenshot of your menu from admin tool.
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message -
From: "Joe Castleman"
Newsgroups: public.remedy.arsystem.general
To:
Sent: Wednesda
Hi Mike,
I have also found that stopping/starting the arserver service will unclog
the pipe when this happens.
Jase
On Wed, Apr 8, 2009 at 10:59 AM, Matt Worsdell wrote:
> Open the OBJSTR:Pending form and check for Error entries there. You can
> nudge entries stuck Processing using the CMDB Dri
Hi Mike,
Are you using the console?
Try with CMDBDriver
Thanks
Saurabh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: Wednesday, April 08, 2009 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a
Open the OBJSTR:Pending form and check for Error entries there. You can
nudge entries stuck Processing using the CMDB Driver.
Matt
> I've attempted to create a new CELL_PHONE CI class per my user's
> requirements but it's been stuck in 'Change Pending' since yesterday,
> and I can't seem to find
This worked! Thanks sooo much – to all of you that helped! I don’t know why I
worked on this for days before turning to the list.
Thanks again!
Sharon
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Wednesday, April 08, 200
I've attempted to create a new CELL_PHONE CI class per my user's
requirements but it's been stuck in 'Change Pending' since yesterday,
and I can't seem to find a way to get it to take into the system. When I
try to 'View Log' the class I don't see any data at all. I tried to
manually kick it off by
Well, it seems to be doing that by itself (and for some reason it no
longer changes 'Status' to $7$). If I don't use the dollar signs, it
won't refer to the current form. I thought the single-quotes would
force it to check against the menu's source form, which I don't want
to do.
Again, the same
Sharon,
There is a batch file in the AREmail install folder that is
used to install and uninstall the AREmail service on windows. It is called
armaild.bat and looks something like this:
@echo on
rem Please note that paths CAN NOT include spaces
rem %1 - Action to take; e
It is strange that .NET would internally make a selection list an
integer when it should be passed to Remedy in the XML as a string.
Here is an example from a sample web service on a sample form here. This
was pulled directly from the View WSDL tab in the Web Service definition
window of the Admin
**
After we installed 7.0.1 patch 10 of arserver and emaild on 7.0.0, chinese and portugese emails using email templates get corrupted. We have a unicode installation on HP UX, our db is set to unicode.To make the patch work we had to change the LANG from C to en_US.utf8 for the patch installation.
Unfortunately I am a Unix person (All my ARS systems are on Unix servers).
Maybe Christopher Strauss or another Windows person can answer how to have the
Windows service use the emailstart batch file (personally I thought that was
what is supposed to be listed in the armonitor.conf (armonitor.c
Elinore,
We ran into a similar issue when we upgraded across the 7.0.1 patch 004
threshold where we had to recreate those filters consuming external
webservices. What version was your dev environment when you created the
filter? If it was created on a system that was 7.0.1 patch 003 or below,
Lyle, did you have the same problem as I described?
For integer field, datetime field, it is ok as long as you set
nillable=true, minOccurs=0 on the output mapping.
But for drop-down list field (which is enumeration type in WSDL), the value
cannot be empty. I found out that the workaround is to
To my understanding, the only requirement is that they both be able to
connect to the same DB, so as long as its not SQL Server, then I don't see
why not.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Jack
Sent: Wednesday, April 08,
Hi listers,
FYI, one strange problem we faced with AIE on Solaris (full environment
below) is that it "core dumps" when trying to rotate the logs (either the
application or the data exhange logs).
Regards,
John
2009/2/11 John Jack
> Hi Jay,
> Just wondering if you got any solution for this? We'
Hello listers!
Just wondering if someone managed to create a server group with both windows
2003 and Solaris servers on the same group?
We could not found an assertive YES or NO in the docs.
Thanks,
John
___
UNSUBSCRIBE
Hi Kelvin,
FYI, we managed to successfully install and run ARS+ITSM on non-global zones
for almost a week now, with no problems detected. This is a 100 concurrent
users environment, 1 zone for ARS + ITSM + CMDB, one for mid-tier and one
for Oracle. It is also a Sun box.
Regards,
John
2008/12/1 Wa
HTML is the way to go. You can easily create a very simple HTML page with
some formatting and populate it with your record data using Set Fields. Push
all that to a view field and there's your pretty markup!
In version 7.5 there is a 'templating' mechanism you can use to take this
even further; if
Hi,
The difference you mentioned couldn't be the root cause, could you send
the complete soap message is being sent to the publisher for both the
production and development.
I guess there is problem with the message passed to publisher which is
not accepting and throwing exception.
Rajiv Kumar
**
many thanks again Rod.
But it still doesn't work.
I tried without quotes. I noticed the system translates the userid
0001024 into ;0001024;
then I tried with '0001024'. The same translation happened
;'0001024';
I also tried with double-quotes
I created my own
Hello,
As my Windows OLE knowledge is very slight, I would like to ask if
someone could give me the OLE trees I would want to add to an AL that
would store the contents of a target field in the user's copy buffer so
they could paste the contents into another program without having to
highlight and
Hi Serouche,
I don't think using dynamic groups should impact performance too much. You
might be seeing some recaching as you change things at the moment. Things
should sort themselves out and settle down. If they don't then depending on
what's causing a performance problem there are a lot of diffe
**
ok many thanks for your infos Rod.
One thing I am noticing is that having the user id in that field seems
to slow down the system
Am I right?
Is there anything to do to improve the perfs?
serouche
Rod Harris wrote:
**
You seem to be following the right steps.
It is definitely a si
You seem to be following the right steps.
It is definitely a single quote around the userid. You have stopped getting
the error message when modifying the assignee group field right?
Check that you're doing everything right. Try it using your own dynamic
group field if you're still stuck. You hav
**
doesn't work
I gave access the Assignee_Group to the Request_ID field.
I put in the Assignee_Group field the ID of my user. I tried with
quotes and without quotes. Maybe I should try with double-quotes.
I put my user in the CC list as well
I tried to access the ticket using this user. The sy
Hi Lister,
Please help me in understanding the difference between the
configuration of Business Time Segment and Support Group Business
hours/Holidays(the tab Business hours/Holidays on the support group form)
Will the Business hours/Holidays on the support group form wont work without
Bus
Serouche,
Forget using groups for now then. Just put each userid in the 112 field
surrounded by single quotes.
Create a filter on submit/modify that looks at the CC field and places each
user login ID in the cc field (you may need to do a lookup of the user form
if you have full email addresses i
**
my problem is exactly here: all people are in the same group let say
"Callers"
They all can submit tickets. So with the submitter I have no problem.
But then in addition to this: they should be allowed to access tickets
only when they are in the CC field.
So question: how am I going to check
Ok, submitter is handled in the usual way. Give the built in group
"submitter", access to everything that it needs, request ID field in
particular.
For the user(s) in the CC field I would create a dynamic group field and put
everyone in the CC field (groups if necessary too) into the dynamic group
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