Authentication Issue

ARS 7.1p5 on Windows Using Windows domain to validate users with a blank password. Have Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest Users. Authentication is working as expected except for users who are on the domain but DO NOT have a Remedy user record. They are

Re: What's the difference between a Remedy Administrator and a Remedy Developer?

Norm, That has been my understanding as well. I have been a Administrator for about 4 years now. I work alone but when there is a development work required we bring in a developer or a team of them. I have worked with several different developers over the years and they can easliy replace

Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier

** Correct. When you upgrade to Premium, you can use multiple BO Reporting types, thus allowing both Web-Info for Analytics and Crystal for mid-tier reporting Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of

Is JDK 6 Update 14 Compatible?

Is anybody running JDK 6 update 14 with a 7.0 Midtier? We need to upgrade, but I want to make sure there's no compatibility issue beforehand. Thanks, Norm ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch?

Thanks for the tip Michael. As it turns out, our issue was limited to the actual patch upgrade process itself and we did get past it by temporarily changing Submitter Mode to 'Changeable' and then back again. We have been successfully creating assets in 7.1 with mode=locked for some time now

Re: Is JDK 6 Update 14 Compatible?

There are some known issues with some of the upper level releases. I would recommend staying down in the _6 or less. Some of the new ones will work but some won't, so again if you want to be sure stay at _6 or less. On Mon, 27 Jul 2009 09:41:33 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT

Re: Is JDK 6 Update 14 Compatible?

Hmmm...good information...update 6 is what we're currently running and evidently a vulnerability has been identified in it that reportedly is not fixed until update 13 and later. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: Is JDK 6 Update 14 Compatible?

We are running that JDK version with 7.5 mid-tier patch 1 if that helps. No issues so far -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Mon 07/27/09 10:41 AM To: arslist@ARSLIST.ORG

Re: Is JDK 6 Update 14 Compatible?

Hmmm...thanks...but I wonder if there's issues with 7.0? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, July 27, 2009 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Is JDK 6 Update 14

Job: Remedy Developer - Arden Hills, MN - Kforce

Job: Remedy Developer Location: Arden Hills, MN 55112 Duration: 3 Months Authorization Status: US Citizen REMEDY Developer - will be responsible for building upon the existing CMDB. The customer is looking for additional attributes and additional functionality built into a prototype already

Job: Remedy Developer/Admin - Woodlawn, MD - Kforce

Heard through the grapevine, I may have an opening in Woodlawn, MD for a clearable candidate. Need Salaries from 60-95K 5 Years Exp Bachelors Degree US Citizens Industry type: Government Anyone interested please inquire. Respectfully, Joshua Kitchen Recruiter Kforce Federal Staffing

Re: Is JDK 6 Update 14 Compatible?

As I mentioned 7.1 CAN have issues with some of the upper JRE version. 7.5 is more compatable except I know there is an issue with 7.5 and JRE 1.6_16 unless you are running the latest patch. On Mon, 27 Jul 2009 09:53:49 -0500, Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote

Re: Is JDK 6 Update 14 Compatible?

Awesome. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of dcharters Sent: Monday, July 27, 2009 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Is JDK 6 Update 14 Compatible? As I mentioned 7.1 CAN have issues with

Job: Remedy Change Management - McLean, VA - Kforce

Type: Perm Salaries: Six Figures Location: McLean, VA Not your typical ARS List Job Posting, however, I know several of you out there have contacted me in the past about positions like this... emphasis on the post. Requires 10+ years ITIL change management experience. Ability to manage up to

Re: Authentication Issue

I believe what you want is Allow Guest Users - Unchecked Cross Reference Blank Passwords - Checked Authenticate Unregistered Users - Unchecked This will tell the system (the last one) that if they aren't in the user form, they would be guest and you don't want them in the system (the first one).

Job: Jr. Remedy Developer - Ashburn, VA - Kforce

Job: Remedy Developer Type: Contract to Hire Duration: 6 Months Visa Status: Green Card, TN-Visa, EAD, US Citizen Compensation: 65-70K REMEDY ARS Developer Experience developing custom REMEDY ARS apps with the Java API. * 2 years or more experience developing workflow applications based on

CMDB 7.5

Hi List, In Atrium Explorer 7.5, I'm unable to view the lines marking MemberofCollection, ElementLocation and Impact relationships. However, I'm able to view the lines corresponding to Component and Dependency relationships. It is strange that the CIs are listed correctly in the Atrium

Re: Apache Tomcat Memory Pool

- This idea sounds good. Yes there is a table field in this application where all the requests will be displayed as in the overview console. Is it in the field properties of the table field I have to check for the server details if any? No - what I would do is export that form, either as an xml

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

I had posted this as an attachment previously, maybe it slipped your attention. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_IncidentInterface_Create_WS soapenv:Header urn:AuthenticationInfo urn:userNameMark.Courtenay/urn:userName

Discussion Topic: ITSM 7.0.3 Response times

Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when   You click on say

Re: Discussion Topic: ITSM 7.0.3 Response times

I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe From: Shafqat Ayaz shafq...@yahoo.com To:

Re: Discussion Topic: ITSM 7.0.3 Response times

I've had the opposite experience in many cases. However, I've found that there are often significant differences between the web client and the user tool. In my experience, once the web client has cached the forms being accessed, it is often faster than the user tool to bring them up. For

Re: Discussion Topic: ITSM 7.0.3 Response times

Joe our DBA just informed me that Remedy is doing hard parses(whatever that means) and it is effecting the response times of the db. I am trying to find out more details, will let you know   thanks   shafqat --- On Mon, 7/27/09, Joe DeSouza joe_rem...@yahoo.com wrote: From: Joe DeSouza

Re: Discussion Topic: ITSM 7.0.3 Response times

What Database are you using? If you are using Oracle you may want to check out a Remedy white paper Oracle's Cursor Sharing for BMC Remedy Products. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz

RESOLVED: Authentication Issue

Turning off chaining fixed our issue. It now fails if the user is not in the User form. Thank you. On Mon, Jul 27, 2009 at 6:02 PM, LJ Longwinglj.longw...@gmail.com wrote: I believe what you want is Allow Guest Users - Unchecked Cross Reference Blank Passwords - Checked Authenticate