I had posted this as an attachment previously, maybe it slipped your
attention.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:urn="urn:HPD_IncidentInterface_Create_WS">
   <soapenv:Header>
      <urn:AuthenticationInfo>
         <urn:userName>Mark.Courtenay</urn:userName>
         <urn:password>secret</urn:password>
         <!--Optional:-->
         <urn:authentication></urn:authentication>
         <!--Optional:-->
         <urn:locale></urn:locale>
         <!--Optional:-->
         <urn:timeZone></urn:timeZone>
      </urn:AuthenticationInfo>
   </soapenv:Header>
   <soapenv:Body>
      <urn:HelpDesk_Submit_Service>
         <urn:Assigned_Group>TSO GRENADA</urn:Assigned_Group>
         <urn:Assigned_Group_Shift_Name></urn:Assigned_Group_Shift_Name>
         <urn:Assigned_Support_Company>RBTT
GRENADA</urn:Assigned_Support_Company>
         <urn:Assigned_Support_Organization>RBTT
BANK</urn:Assigned_Support_Organization>
         <urn:Assignee></urn:Assignee>
         <urn:Categorization_Tier_1>PROJECTS</urn:Categorization_Tier_1>
         <urn:Categorization_Tier_2>NEW</urn:Categorization_Tier_2>
         <urn:Categorization_Tier_3>NEW</urn:Categorization_Tier_3>
         <urn:CI_Name></urn:CI_Name>
         <urn:Closure_Manufacturer></urn:Closure_Manufacturer>
        
<urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1>
        
<urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2>
        
<urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3>
        
<urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version>
         <urn:Closure_Product_Name></urn:Closure_Product_Name>
         <urn:Department>SAINT GEORGES BRANCH</urn:Department>
         <urn:First_Name>ELIZABETH</urn:First_Name>
         <urn:Impact>4-Minor/Localized</urn:Impact>
         <urn:Last_Name>HENRIQUES</urn:Last_Name>
         <urn:Lookup_Keyword></urn:Lookup_Keyword>
         <urn:Manufacturer></urn:Manufacturer>
        
<urn:Product_Categorization_Tier_1>SOFTWARE</urn:Product_Categorization_Tier_1>
        
<urn:Product_Categorization_Tier_2>NEW</urn:Product_Categorization_Tier_2>
        
<urn:Product_Categorization_Tier_3>NEW</urn:Product_Categorization_Tier_3>
         <urn:Product_Model_Version></urn:Product_Model_Version>
         <urn:Product_Name></urn:Product_Name>
         <urn:Reported_Source>Email</urn:Reported_Source>
         <urn:Resolution></urn:Resolution>
         <urn:Resolution_Category_Tier_1></urn:Resolution_Category_Tier_1>
         <urn:Resolution_Category_Tier_2></urn:Resolution_Category_Tier_2>
         <urn:Resolution_Category_Tier_3></urn:Resolution_Category_Tier_3>
         <urn:Service_Type>User Service Restoration</urn:Service_Type>
         <urn:Status>New</urn:Status>
         <urn:Action>CREATE</urn:Action>
         <urn:Work_Info_Summary></urn:Work_Info_Summary>
         <urn:Create_Request>Yes</urn:Create_Request>
         <urn:Summary>Personal Loan Promotion - "Approved"</urn:Summary>
         <urn:Notes>We are pleased to announce the launch of our Personal
Loan campaign . .Approved.. As stated below in email from Country Head
please supply a code for officers to use when booking said
loans.</urn:Notes>
         <urn:Urgency>Low</urn:Urgency>
      </urn:HelpDesk_Submit_Service>
   </soapenv:Body>
</soapenv:Envelope>

--


Jarl Grøneng wrote:
> 
> 2009/7/24 grenadaguy <[email protected]>:
>>
>> Jarl, I started looking at backchannel before I was made aware of Web
>> Services and haven't spent any time on it since. So far I have not been
>> able
>> to get Web Services to work with the constraints I am under so really
>> researching it has been no more productive than trying to use
>> backchannel.
>>
>> It seems that out of the box Web Services is basically crippled for a
>> non-privileged user because it doesn't provide any diagnostics in the
>> response to tell you what is wrong with a request.
> 
> Yes, thats the issue! The non-technical documentation is non-exixting!
> Thats why you need to talk to an administrator.
> 
> 
> Can you provide the input XML your using? I suspect that you missing
> some key information that is needed.
> 
> 
> Regards,
> Jarl
> 
> _______________________________________________________________________________
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