Hi Listers,
I would like to know all the possible conditions under which the Escalated?
drop down in the help desk case is set to Yes
Is service target breach the only criteria?Please give me a pointer on the
workflow that does this action.
Iam on ITSM v 7.0.1 patch 007.
Thanks in advance,
Lann
CMDB 2.1
ARS 7.1p5
SQL Server 2003
Attempting use the cmdbdriver program to export Class (BMC_Computer)
data. There are several thousand computer records. However, the tool
does not export the data. It runs for a long time and creates several
files but all of them empty. The driver program does
Hi Kathy,
Maybe ARSmarts can do what you want. If you have not looked at the tool
yet, just register here (http://www.arsmarts.com/register.htm), and you
will get access to the trial version.
You might want to increase the Temporary File Maximum Size to 2048 (or
even more) in the
I'm a new guy who is studying BMC Remdey AR System ,I couldn't understand
what exactly the differences between adminstrator and subaministrator and I
hope someone can explain .
Thanks a lot !:handshake:
--
View this message in context:
Hi,
RRR|LoginConv works on all fields, not only 2 and 4.
Any exact match will be converted.
It will also convert Status-History and Diary-fields as well as any exact
occurrence enclosed in single or double quotes.
If you must convert a lot of user names, RRR|LoginConv will do this in one
pass
thanks,
your solution will be valid if the views depend on users or groups
but in my case the view dpend on the data as the user can open both views
On Thu, Aug 27, 2009 at 7:53 AM, Frex Popo frexp...@yahoo.fr wrote:
not sure how you could this!! Did you try to set the view in Open view
Hi Listers,
a few month ago our company changed it's name, so the domain name
changed too.
We've changed the e-mail addresses in the User form and everywhere.
Watching notifications in the AR System Email Messages I still can see
e-mails using the old domain, even though I see the right domain
**
Sreeni,Well, if it works in one place and not in the other, there must be something different between the two, right? And if, in the imperfect case, it works for some users but not for some others, there must be something different between those user accounts, or, perhaps, with the roles those
An Administrator is someone that has administrative access to the entire
server and all forms, data, etc. A sub administrator is someone that has
administrator access to only those forms where his sub administrator group
is defined as a sub administrator.
-Original Message-
From: Action
Mark,
Did you look in this form AR System Email Mailbox Configuration for
references to the old domain?
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick
Please find the details below for your Qs.
In each filter notification we are sending selected fields, not all the
fields.
When the mail is sent correctly, all of the fields are sent to some of the
users?
Yes. when the mail sent correctly , the selected fields are populated for
some users.
When
Would be cool to put together a SACRUG group - mostly a chance to have
pizza and a couple of beers and talk about the coolest tool ever
invented (hint: not Peregrine). Thoughts?
Jack Covert
Corporate IT
Remedy Support Team
Remedy Support Team Home Page
Hany,
There is no way to do this with the artask attachment that I know of.
But here are a few thoughts that my help.
Option 1)
However if the data record can identify which view it should be viewed
in, then Active links _may be able to_ help the user and open the
correct view for them when
Jack,
I used to sponsor NoCalRug here in Sacramento until we lost our venue.
Surprisingly there are many Remedy folks here in Northern California and
we used to attract folks from the Bay Area too.
Regards...Gidd
_
From: Action Request System discussion list(ARSList)
I have been promoted to Remedy Administrator to manage Remedy 6.3 Helpdesk
system and every day I have to solve almost 25 to 30 help desk tickets from
simple to complex issues.
I am looking for some documentation prepared by experienced remedy geeks; I
have seen many remedy admin with 10+ exp…
Hi Jack,
I am based in Sacramento but right now I am not in Sacramento.
May be if you can schedule this meet next weekend or so, I will be more than
happy to come.
I can't make it this week/weekend.
Thanks,
Raj
On Thu, Aug 27, 2009 at 8:26 AM, Covert, Jack jack.cov...@mckesson.comwrote:
**
The best help I can give you is to tell you to do these things:
1) Familiarize yourself with the Remedy documentation. There is an entire
book (all are in .pdf format) just documenting the Remedy Error messages.
Everything a new person could do with AR System is pretty much documented in
the
Hello Listers,
I have an old 6.03 server that needs to have it's remote DB moved to new
hardware.
The DBA copied the existing database and restored it to the new SQL
Server.
I changed the Remote-DB line in the ar.cfg file and started up the
services.
All appears well, I created a test form
Sreenivas,
Going off of what Doug has stated and your answers here I would suggest
you check to see if the Users who do NOT get the information have the
correct permission to the Request_ID field or an Assignee Group field
(ID 112).
If the Request_ID field is not viable by the public or a
What happends if you still use computer system but put a qualifier in so
you reduce the output. Or put a value for first matching and max matching
and do it in batches
Kind regards
Danny
Original Message:
-
From: Frank Caruso caruso.fr...@gmail.com
Date: Thu, 27 Aug 2009 10:40:32
A basic question:
If I wanted to fire a filter when a record is created by another remedy system
using DSO - will I use on Submit or on Merge?
Thanks
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Merge
-Original Message-
From: Atul Vohra a...@protechsoftwareinc.com
To: arslist@ARSLIST.ORG
Sent: Thu, Aug 27, 2009 1:07 pm
Subject: merge and DSO
A basic question:
If I wanted to fire a filter when a record is created by another remedy system
using DSO - will I use on Submit or
Is anyone using this for Remedy ARS application load testing?
Does it also work with Sharepoint?
Gordon M. Frank
Lockheed Martin
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
If you are using ITSM, check the people record. In older versions some
emails were sent using the email address from SHR:People and some were sent
from the User form. The data was supposed to stay in synch, but
occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with
the
Well, BMC uses it. ;-)
http://communities.bmc.com/communities/message/101737#101737
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those
I think I'm missing something really easy here. I successfully upgraded the
Mid Tier one of our servers last week without any problems. Today, I'm
upgrading another one of our Mid Tier servers and having problems. These are
only Mid Tier servers, so I'm not installing anything else.
The
Just wanted to make sure that everyone knows that I'm trying:
http://servername:8080/arsys/home
And still just getting Internet Explorer cannot display the webpage
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Do you get that error if you go to http://servername:8080/?
Also, which logs did you look at?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, August 27, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier
You may wish to try http://localhost:8080/arsys/home as I have had that
problem in the past
Doug
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, August 27, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier 7.5
Hello Listers,
I did find an old ARSList message about moving a remote SQL server DB.
It really is that simple.
I'm still not sure if the db account name should be dbo or ARAdmin. The
old system has dbo with ARAdmin as the login name but the new account
was created as ARAdmin with ARAdmin
I would like to use images in attachment fields as html in view fields.
What would that url look like? Has anyone done this before?
I have gotten this far:
Do you have your AR server configured as a member of a server group? If so, it
may be that that server is not configured to process e-mail requests, so the
e-mail engine attached to it will wait until the AR server tells it that it's
its turn.
Lyle
-Original Message-
From: Action
Hello,
We have just installed the AREmail 7.100 on a Windows Platform with the
AR server on a UNIX platform. The AREmail is communicating to the ARS using
port x. We verify the communication is working but when sending an email to
the Remedy email account the Email (Windows) engine
Yes, but we are directing the Windows Aremail server to the primary AR server
in the server group. We verified the receiver email account on AR server and it
has the same name, protocol and email profile, and its enable. Is there a
switch to turn on.
-Original Message-
From: Action
Double-check your entries in the AR System Server Group Operations Ranking
form. Look for the E-mail Engine entry for this server and make sure that it
has a value specified in the Rank field. If this is your primary server, it
should probably have a value of 1. Is that the case?
Lyle
Thanks thought it was 1 but found it ranking as 2. Changed the value to 1.
Restart the ARemail engine
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 27, 2009 3:45 PM
To:
Lyle,
Yes, still getting Internet Explorer cannot display the webpage
I'm looking through your recent thread about checking Tomcat stuff, and you
give some really good things to look at. My server.xml file is commenting out
this section:
!-- -comment out port 8080
Connector port=8080
You have to restart all servers in the server group (as I understand it) when
you change the ranking values. Restarting the e-mail engine will likely not
change anything.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Got it - Thanks since the AR server running email was ranked as 1 and no eamil
running and no restart of the server nothing to hold. Started the email
services on the AR server ranked as 1 - it successfully connected.
Thanks Again
Frank
-Original Message-
From: Action Request System
Does anyone think that this might be a bug?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, August 27, 2009 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier 7.5 Installation
I'm glad you got it working. Thinking about it a bit more, if it's being
configured to be run behind a web server that effectively proxies for it, it
probably isn't necessary to have it listening on port 8080, since that's
probably not the port the web server uses to communicate with Tomcat.
I think it is set that way in the Tomcat install (default not to listen on port
8080)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, August 27, 2009 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier 7.5
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