CI Relationship Viewer does not work !

2009-11-02 Thread tristan.rop...@t-online.de
** Hello,Installed packages:CMDB-Version: 2.1.00 patch 004AR-Version: 7.01.00 patch 005AR-Database: SQL Server 2008 (SP1)AR-OS: Windows 7 !!!I have problems to start my CI Relationship viewer.Every time i want to see my relationships to the CI, i´m getting this error message in the data

Re: CI Relationship Viewer does not work !

2009-11-02 Thread Kelly Deaver
** Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf Start on page 45 Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail) Original Message Subject:

Job: Remedy Developer CMDB - Cincinnati/Dayton Ohio - Permanent

2009-11-02 Thread Kitchen, Joshua
Wahoo! We got a job that does not require a Government Clearance! Type: Remedy Developer Duration: Permanent with my Client Location: Cincinnati/Dayton OH Salary: 70,000+ w/ Excellent Benefits Authorization Status: US Citizen Sr. Application Developer -- REMEDY Action Request

FW: Public permission group can't see attachments - SOLVED

2009-11-02 Thread Martin, Robert
This is embarrassing, but I'll spill the beans anyway for the benefit of anybody who runs into a similar issue. It seems that long ago, before I can even remember, we decided that we didn't want the general public to see the attachments on this form. So we created a special view in which the

Re: Public permission group can't see attachments - SOLVED

2009-11-02 Thread Grooms, Frederick W
No need to be embarrassed. We have all done similar types of things Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Robert Sent: Monday, November 02, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: FW: Public

WWRUG: One week to wait !!

2009-11-02 Thread Susan Palmer
Hi Everyone, I can hardly keep contained, the excitement level is so great one week until WWRUG !! I hope everyone else is looking forward to attending also. Thanks to Dan, Phil, Joel and Lenny for actually making this happen. We do appreciate the efforts required and I know I plan on

Re: WWRUG: One week to wait !!

2009-11-02 Thread support
Yess... And make sure you visit the ARSmarts booth and hear about the specials we will offer during WWRUG, for those who can make quick decisions .. Looking forward to meet you all there in person, and a special thank you to those who are investing their evenings, nights and

WWRUG09: Last day for the Conference Room Rate

2009-11-02 Thread Daniel Bloom
After exceeding our alloted rooms by a fair bit Hard Rock Hotel has finally said that's it. You have until 5 p.m. Las Vegas (Pacific) time to book your rooms. We are busy, and if I weren't so exhausted I'd be excited too! Daniel Conference Chair Founder of the ARSlist

C API integration question

2009-11-02 Thread William Rentfrow
Listers... My current project has a developer who is integrating AR Server/AR User 7.1 with an Aspect ACD/IVR via the C API and VB 6. We're using VB 6 to re-create the original screen pop app that we had - the previous caretakers of this system had misplaced the full source code but we had a

Re: Public permission group can't see attachments - SOLVED

2009-11-02 Thread Kemes, Lisa
Ugh, Views are the WORST! Can't tell you how many times I would be puzzled by why something is not working to find out that it's because it's on a different view Been there, done that Lisa -Original Message- From: Action Request System discussion list(ARSList)

Re: WWRUG: One week to wait !!

2009-11-02 Thread Sanford, Claire
W I would if I could! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, November 02, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: WWRUG: One week to wait !! ** Hi Everyone,

workflow manual

2009-11-02 Thread Jorge Polo
Hello everyone, I am new developing applications and I can't find any documentation on how to loop thru a table until EOF. I am trying to update a specific record on The CTM:People table when an escalation submits a record into a stage form with the value of the field I need to update in my

Re: workflow manual

2009-11-02 Thread LJ Longwing
You need to do a 'Call Guide' action which has the option to loop through a table, then you need to have the guide in question take whatever action you need done. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Monday,

Re: Send HTML To Email Engine

2009-11-02 Thread Steve McDonald
I've not been able to get radio buttons to work in gmail. Outlook worked until we started the upfrade to 2007, now I get parenthesis, like thisL ( ) Approved. Not much a user can do with that. On Wed, Sep 17, 2008 at 11:51 AM, Frank Caruso caruso.fr...@gmail.comwrote: ** I have been able

Re: C API integration question

2009-11-02 Thread Norbert Bolmer
Hi William, if your application is running in the Windows User Tool, then I think you have to use the ARS Automation to control the user tool. ARS Automation can be used directly from VB. You will find further informations in the manual C API Reference 7.1, chapter 5, page 391. There is

Re: windows 7 client?

2009-11-02 Thread Lyle Taylor
How did you get the 7.5 client installed on the Windows 7 PC? I tried it just Friday and the install failed, because the installer thought that there was no space left on my hard drive, so it wouldn't let me proceed. I know that I can install it using XP mode, but that's less than ideal.

Re: windows 7 client?

2009-11-02 Thread Tommy Morris
Just used a silent install SMS install. No issues at all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, November 02, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** How did you get the 7.5

Re: Public permission group can't see attachments - SOLVED

2009-11-02 Thread Martin, Robert
Thanks, Fred! I feel much better now that I know I'm in good company. Dwayne -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, November 02, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject:

Re: windows 7 client?

2009-11-02 Thread Lyle Taylor
Hmm. OK. I could probably simulate that if I need to. Otherwise, has anyone successfully installed in on Windows 7 using the normal GUI installer? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, November

Re: windows 7 client?

2009-11-02 Thread strauss
Yes - see my Thu 10/29/2009 6:26 PM posting. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent:

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-11-02 Thread Lyle Taylor
From what I've been able to tell, there is no such thing as operator precedence in AR System aside from parentheses. It all seems to be dictated on the parentheses which seems to correspond to the tree that their parser build internally. There's a lot of room for improvement in the area of

Re: Voting option when sending mails

2009-11-02 Thread Steve McDonald
I'm not finding the Other Actions View in Browser option. Has it moved in the later versoins of Outlook 2007? On Tue, Dec 19, 2006 at 11:23 AM, Heider, Stephen shei...@pbsj.com wrote: ** Sashi, Yes, it can be done. I use that here with html email forms. When the user clicks a button

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-11-02 Thread Rick Cook
Lyle, my take on that is that Remedy is trying to be DB agnostic. Rather than compete with how each DB processes SQL, or trying to anticipate how a receiver of an API call might do so, they just kept it simple. Rick -Original Message- From: Lyle Taylor tayl...@ldschurch.org

Re: Voting option when sending mails

2009-11-02 Thread Grooms, Frederick W
You have to double-click the email to bring it up in the individual viewer (which uses the Word HTML engine to display the message). It is then in the ribbon bar. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve McDonald Sent: Monday,

Re: installation problem of ARSystem 7.5

2009-11-02 Thread Lyle Taylor
You probably need to install the 32-bit version of the X11 client libraries. You would only need an X server running on the Linux box if you are logged directly into the server. If you are logged in from a remote host with an X server running on the remote host (e.g., your PC), then you don't

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-11-02 Thread Lyle Taylor
It's possible that that's the motivation behind how it's currently architected, but it's not a very good excuse. The SQL will all get dynamically generated based on the qualification tree generated by parsing the qualification string, not on the qualification string itself. It's very doable

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-11-02 Thread Grooms, Frederick W
According to the Workflow Objects docs there is a operator precedence. Operator precedence When you use multiple operators to construct qualification criteria, they are evaluated in the following order: 1 ( ) 2 NOT (!) - (unary minus) 3 * / % 4 + - 5 = = = != LIKE

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

2009-11-02 Thread Lyle Taylor
Hmm. OK. My bad. I tried to find that once and couldn't find anything. I guess I didn't look hard enough. Thanks for pointing that out, Fred. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W

Re: Developer Studio issue - auto grouping of qualification criteria

2009-11-02 Thread Lyle Taylor
I'll agree with that and take it a step further. I want it to only show the brackets that I put there and not take them out or add new ones. They could do that by simply storing the qualification text as well as its internal representation. Lyle -Original Message- From: Action

Re: Qualification problem Developer 750p3

2009-11-02 Thread Jason Miller
I have seen the same thing with an Active Link and patch 1 or 2 of the Dev Studio. I had to use the 7.1 Admin tool to save the qualification. Jason On Thu, Oct 29, 2009 at 12:35 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, BMC Remedy Developer Studio Version: 7.5.00 Patch 003 Server version

failed install ARS 5.1.2 Solaris 10

2009-11-02 Thread O'Hara, Jim
Tech support says this is an unsupported platform. I'm wondering if I can install anyway, and asked for more help. Any help out there in arslist land? Platform Solaris 10, Sybase 12.5.3 Doing a 5.1.2 install as part of a server move/upgrade to v.7. Here is the output from my install. I

Re: failed install ARS 5.1.2 Solaris 10

2009-11-02 Thread O'Hara, Jim
Think I got it. It is evaluating 5.10 as less than 5.6. True for an alpha compare. But 5.10 is a later version. Thanks, Jim fi return 0;; [Ss][Oo][Ll][Aa][Rr][Ii][Ss] ) SOLARIS=1 TEST=`expr $VERSION \=

Caught Exception issue

2009-11-02 Thread Ramagiri
Hi , I am getting this following error when trying to login with web interface . Please find the attachment and help me out in resolving this issue. Thanks Regards , Raavi

Robert02 Kern is out of the office.

2009-11-02 Thread Robert . 2 . Kern
I will be out of the office starting 03.11.2009 and will not return until 04.11.2009. I will work on your email after my return. Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org