Hi Listers,
I'm getting the same error as below: Failed to create reserved system
field: DSOUniqueId on Form: AST:BMC_ConfigBaseElement on server
Has anyone got ideas on how to resolve this?
Thanks,
Tina
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Amanullah,
This is typically a problem of your client trying to submit a date/time
that's not consistent with how the server is expecting it..
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Saturday, April 24,
Okay, so I solved this problem before sending the email. Please see
solution at the bottom after reading the problem.
Problem*
ARS 6.3 on Windows with SQ Server.
So, I have a table field with 384 records. The table has Table Drill
Down enabled, Auto Fit Columns enabled,
I have resolved the issue. Turns out if I perform the call as such it actually
works quite well. I had to do a connect inside of the SQL statement when using
it as a variable.
This is how I did it:
msgCount=$($ORACLE_HOME/bin/sqlplus -S /NOLOG EOF
set pagesize 0
You may also use the email functionality.
Thanks
Mahesh
On Fri, Apr 23, 2010 at 10:18 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
If your monitoring tool has the ability to call web services then that is
how I would go about doing the integration.
Basically the following...
Yes Mahesh,
We are looking for the same kind of functionality. Can you brief me how can
I do it. From remedy point of view the email interface is ready to create
incidents. How can I route the third party application to talk with remedy.
Thanks Regards,
Rambabu Rudra
System
This occasionally happens when you user has a different date/time format than
what the server has. Even though the mid-tier will display it in the correct
format, it doesn't recognize the format when it gets it back. The fix for me
has always been to manually set the locale for that user(s)
You could push the data into the email system, and in pre-ITSM 7 days, that
was an easy way to do it. Another way that may be easier now is to take the
data from the monitoring tool and push it (via API call or whatever) into a
staging form you create. Add workflow to that form to give it enough
Firstly, the monitoring tool should be able to send an email to Remedy and
if Yes, there are two ways:
1. Use AR System Email Engine parsing functionality: This is native feature
of AR System Email engine and doesn't require any new work-flow. However the
email must be in a specific syntax.
2.
Hi all,
I have sometimes felt frustration when trying to correlate error reports
to the actual underlying form name, when Entry-Points and View-Aliases are
the only thing shown by the user interface...
I hope this will be the solution for all of us: http://rrr.se/cgi/alias
Just type in a search
Hi,
Has anyone installed ITSM 7.6 Patch 2 as an upgrade from 7.0.3 patch 9?
I get an error when it installs the ITSM Extensions.
Install Exit Code: 1
The Run Extensions error(s) are as follows :-
Can anyone help me figure out how to hide/remove the Watch button that
appears when you open an RKM article? Thanks in advanced.
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Sent from the ARS (Action Request System) mailing list archive at
Patrick,
Technically, this will work assuming all the definitions are set up.
However, it is not a good practice and it is not recommended by BMC.
The highest volume connection in the system is the connection between the AR
System server and the
database. We have found that ANYTHING and that
Correction: Upgrading to ITSM 7.6 Patch 1Not Patch 2
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US
USA IMCOM
Sent: Monday, April 26, 2010 11:44 AM
To: arslist@ARSLIST.ORG
Subject:
Tim,
I recommend not upgrading to ITSM 7.6 Patch 001 as we are seeing all kinds
of issues with this patch. I would wait for Patch002 to come out.
Dennis Murphree
Remedy Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Thanks Doug,
That is along the lines I was thinking..
In this case it might be ok.. The thought here was more of a
DNS - CNAME Remedy.Sub.Domain.com xxx.yyy.zzz.000 After server crashes (01
Server Group)
DNS - CNAME Remedy.Sub.Domain.com NEW.IP.For.ARS .. a hot HA, just change
the DNS record, but
You could pull that off by extending the RKM UI with the template.htm file
(found in kms_conf) and adding some javascript to manipulate it using the DOM.
Alan BlakeKnowlysis
--- On Mon, 4/26/10, versicle versi...@aol.com wrote:
From: versicle versi...@aol.com
Subject: RKM Watch Button
To:
Versicle,
To the best of my knowledge you cannot do that. That button is a part of the
application code and not customizable by way of tweaking the configuration
files etc. About only 20% to 25% of the RKM application is really customization
- the rest its best to use it as is out of the box.
BMC sent me a good step by step, that included patch levels (It was a kb on
going from 7.0.02 patch 4 to 7.6).
If I can find a copy I will post it.
Take care,
Howard
On Mon, Apr 26, 2010 at 1:43 PM, Hulmes, Timothy W Mr CTR US USA IMCOM
timothy.hul...@us.army.mil wrote:
Hi,
Has anyone
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and Change
Management.
Now requirement is that Support Group Name: SP1 should only be visible
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