St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2010-12-02 de retour le 2010-12-03. Je suis absent pour un période indéterminé Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que

ARS / TIBCO interface

Is this Tibco JMS? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: inconsistency between incident and change modules

The big problem is that the two apps were developed by different people that did not communicate and work together and probably did not even know *HOW* to use the product. This was how it was years and years ago and then Ms Diva Deaver fixed things and it appears that now it is broken again!

Error with GetListEntryWithFields in .NET APIs

Hi list, I am trying to export data from a server (7.0.01) running on Oracle 8.1.7 with the .NET APIs When I include field ID 15 (Status History) in the list of fields, I get the following error: BMC.ARSystem.ARException: Error (552): Failure during SQL operation to the database;ORA-00904:

Re: 7.6.3 Client on Citrix/Terminal Services - RESOLVED

You were correct... The Citrix admin here did try the install using a straight RDP connection. Once he connected with a console session the installation worked with no problems and the settings on the server did NOT have to be changed. From the help in Remote Desktop Connection: To connect

Best Practice for Customer Resolution Notifications?

ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information

Re: Mid-Tier Server Recommendation

Chris, I would take a look at why your servers are slow before throwing more hardware at it. BMC uses ONE 2x4 server to service its entire user base for Remedy On Demand. That base is similar to your user base size. However, that box is very well tuned. You have very powerful boxen that don't

ITSM 7.6.3 Slow Start Up Time

ARS 7.6.3 ITSM 7.6.3 (AM,CM,SM,CMDB,SRM) Solaris 10 Oracle 11g It is taking about 5 minutes to start ARS with all of the above mentioned modules. Trying to figure out if this is normal. Thank you Frank Caruso ___

Re: ITSM 7.6.3 Slow Start Up Time

Frank, Is the database instance on the same server or a separate server? If separate what kind of data connection between the two servers? Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent:

Re: ITSM 7.6.3 Slow Start Up Time

Back when I was on version 7.0.3 ARS on a Linux/Oracle environment that's how long it took. I'm on a windows platform now and still on version 7.1 so can't say what's normal for the release you're on. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New

Re: ITSM 7.6.3 Slow Start Up Time

ARS and Oracle on same server. On Thu, Dec 2, 2010 at 4:08 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Frank, Is the database instance on the same server or a separate server? If separate what kind of data connection between the two servers? Dave

Re: ITSM 7.6.3 Slow Start Up Time

Did you accidentally turn on the Record Object Relationships option in the Admin Console? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, December 02, 2010 3:14 PM To: arslist@ARSLIST.ORG

Re: ITSM 7.6.3 Slow Start Up Time

Are you taking advantage of the preload threads introduced in AR System 7.5.00? Faster server initialization You can now configure the server to use multiple threads (known as preload threads) when loading the cache from the database. This option allows the server to make better use of system

Mid Tier 7.5 Expanding Fields Boxes

Hi All - After we upgraded to Mid Tier 7.5 the expanding fields window is opening too small for our people. Is it possible to have the default size of this section larger? Where would I change this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 3

Re: Mid Tier 7.5 Expanding Fields Boxes

Christie, Pasting from an earlier list post: The change will be made in the ClientCore.js file. There are separate ClientCore.js files for the browsers supported. They are located in the mid-tier_install\resources\browser\javascript directory. Each ClientCore.js file will need to be

weird filter behavior 7.6.03

Good evening list! We've been testing ARS 7.6.03 in a development environment and I encountered some strange behavior today. I have a simple Set Fields action that happens in a filter when the form is modified. It sets fields from a second form based on Login ID = Login ID. If no records

Re: ITSM 7.6.3 Slow Start Up Time

Frank, Not knowing your complete environment 5 minutes for the stack you show here looks to be fairly normal as the caches are being built during startup time. However, as Dave Easter stated in his reply, please ensure the preload thread options are in fact configured and enabled. The ITSM