An escalation pool can use only one thread. If you have configured your
escalations to use 3 pools you should set both the min and max values for RPC
queue 390603 to 3. If there are fewer threads configured than escalation
pools defined for escalations to run on, the escalations in the
No, escalations are run on only one server in the group. You configure which
server this is, and which server should take over the activity I the event of
the primary server failing, via the AR System Server Group Operation Ranking
form.
Mark
-Original Message-
From: Action Request
Hi all,
I need one clarification and i am learning webservices.
Can i use remedy 6.1 midtier for the Remedy 7.1 (admin and server)
webservices ?
Is there any place i can get such type of compatibility matrix?
Please help me out..
Regards,
Gopal
--
View this message in context:
**
Hi,ARS 7.6.04Oracle 11G,R2Adobe Flash
PlayerAfter the update from 7.6.03 to
7.6.04 i have problems in clicking the link Atrium Core
Console in the native client.I have no
access to this application Page could not be displayed, but
in the MidTier this functunality works.I got
the HTTP error
Ich bin bis 21.02.2011 abwesend.
Please contact your Service Desk.
Have a nice day.
Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht Remedy
Midtier Compatibility gesendet am 11.02.2011 10:31:47.
Diese ist die einzige Benachrichtigung, die Sie empfangen werden, während
diese
Hi Tristan,
I had a plugin error on both a 7.6.3 and 7.6.4 installation though maybe not
the same as yours as the error was in both Mid-Tier and the user tool.
It was solved by adding the server to the hosts file using the server IP,
not localhost
127.0.0.0 localhost
But my question is how is things goinh without server group set it up.
If I got two ARS servers are running against a shared DB.
thanks!
Martin
On 2/11/11, Walters, Mark mark_walt...@bmc.com wrote:
No, escalations are run on only one server in the group. You configure
which server this is, and
In that case you need to manually disable escalations on all but one of the
servers. If you don't you'll have multiple instances of the same escalation
running - whether this is a problem will depend on what the escalation does.
Mark
-Original Message-
From: Action Request System
**
Hi Peter,I will try it
and let you know !Many thanks, next week i
will be in London.Tristan-Original Message-Date: Fri, 11 Feb 2011 11:33:33
+0100Subject: Re: Problems in clickung Atrium Core Console in the
native ClientFrom: Peter Romain
p.romain.arsl...@parsolutions.co.ukTo:
The consoles are not support in the WUT on 7.6.04.
-Original Message-
From: tristan.rop...@t-online.de tristan.rop...@t-online.de
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Feb 11, 2011 5:56 am
Subject: Re: Problems in clickung Atrium Core Console in the native Client
**
Hi Peter,
:-)
That make more sense to me. I am just thinking how to configure that
out and don't get into trouble.
Is there anyone having that kind of configuration on production machine?
I had configured server group before. In most case, I got plugin error
after put all servers in a group.
If I don't
ARS 6.3
HD 6.0
SearchServer 6
On the Help Desk form there is a Knowledge tab with a sensitivity option
that lets you select which fields are used for searching within RKM. You can
use Summary, Summary and Category, Summary and Category and Type, etc.
However, the old values that appear to be used
If you can see the Filters in the Admin tool (yes you can use the 7.1 Admin
tool against a 7.6.03 server) then you should still be able to see them in
Developer Studio. The only problems I have found (and they have been confirmed
and have defects against them) in Developer Studio 7.6.03 are:
I think that sounds fair. There are often 'problems' when someone starts
looking at a set of statistics with no baseline and they for some reason
feel that there is a crisis situation where that may be the 'status quo'.
If they have a particular problem they are trying to solve and they feel
this
John,
I just came across this situation in my 7.5 Patch 7 environment earlier this
week. The only way I was able to find the workflow was in the 7.1 Admin
tool, same as you, a simple save caused it to re-appear in the 7.5 Dev
studio.I haven't had a chance to do a deep dive on this and figure out
We do that now (to spread the load across multiple servers so escalations are
not blocked). With Escalation pools it is not as much of a problem these days,
but we started this back in 4.5.2 using multiple ARS servers against a database.
There are 2 ways to do something like this:
The static
LJ and Fred,
It's got to be gremlins.
Today I opened the filters and saw all of them BUT there are Active Links still
missing/hiding.
I did the same thing LJ. Opened an AL in the old admin tool and cycled the
enabled check box.
Saved it in the Admin tool then I went to the Dev Studio (both
Hi John,
in Developer Studio select Window - Preferences from the Menu bar the navigate
to 'Object List View' and select 'Filters'. Activate the radio button 'Basic
Columns' and confirm with the OK button.
Now try to reopen the Filters.
A list of Filters should be displayed with the Name
So you weren't able to find a common cause of the ones that disappeared?
And FYI, the only ones I have seen 'missing' are AL's.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To:
I just finished upgrading two different 7.6.03 systems to 7.6.04 and both
display the Atrium Console properly in the User Tool (you have to go into
normalization and configure all of the sandboxes for Version normalization
manually after installation, according to my 7.6.x notes from support).
Hi,
CMDB v2.1
Topology Discovery 1.6
Remedy v7.1
Scenario: Assume that Hosts 'A' and 'B' are connected/linked to the same IP
End Point 'C'. These are being discovered by Topology Discovery.
Per my understanding, within the Topology Dataset in CMDB, there should be 1
CI corresponding to 'A' in
IPs are not linked between devices as links are made at layer 2 (LAN
Endpoints).
LAN Endpoints aren't usually modelled from end to end either but are related
to Connectivity Segments.
Your discovery is doing the right thing by assuming that the IPs are unique
and relating them to their
Try importing a single people record with logging on to see where the issue
is.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of gok's
Sent: 10 February 2011 14:15
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Atrium 7.6 patch 4
Not sure what 6.1 is... perhaps you mean AR System 6.0.01?
First off, I'd mention that 6.0.01 is very old and obviously unsupported. It
would be a very, very good idea for you to upgrade to a supported version
(7.1.00 or later). Upgrading the Mid-Tier should be a relatively painless
process
On Thu, Feb 10, 2011 at 4:26 PM, Luttmann, Michael W Mr CTR DISA CD553
michael.luttmann@csd.disa.mil wrote:
I wonder if this is similar to a recent request I got. My military/DoD
customer wants to add For Official Use Only banners to ALL ITSM forms
(and consoles) on the M-T client. This
Thanks, Jill. That sounds like something to try out!
Mike L.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jill E. Peterson
Sent: Friday, February 11, 2011 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Keeping Mid Tier in a framed web page
Thanks Misi!
Hugo Ruesga
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged
Hi John,
Though I have not encountered this problem, I have found that the DB
names for the forms are not always the same between the versions despite the
display names. You may want to check if there is a difference in
spacing/underscore/etc. on the backend for the particular form/object to
KP,
Your assistance in the SQL that you suggest would be appreciated to help me
find out how extensive my problem is.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Friday, February 11, 2011 2:40 PM
To: arslist@ARSLIST.ORG
Fred,
Thanks for your real word experience.
I am much more clear then before.
Regards,
Martin
On 2/11/11, Grooms, Frederick W frederick.w.gro...@xo.com wrote:
We do that now (to spread the load across multiple servers so escalations
are not blocked). With Escalation pools it is not as much of
**
Benedetto,Since AR Utilities uses the 7.6 API, and the API is backwards-compatible, my hunch is yes. Les can probably give us a definitive answer.For what this is worth, I have been using ARUtilities for more years than I can remember. Well, what I cannot actually remember is when I bought the
Hi
Does anyone know what the number range is for ITSM Error messages? I know that
the ARServer uses
1- 11099 and 2-20999 and 14-144999 for all its error messages
including plug-in etc.
Thank you
Shafqat Ayaz
Try running a nested query on the meta data to return form names and error
messages tied to the workflow under them.. That should give you an idea..
Joe
From: Shafqat Ayaz
Sent: Friday, February 11, 2011 8:18 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Range
I used another utility RunWithoutMacro Utility; that has in addition to
RUNMACRO a GUI functionality (.NET) that provide you with precise means of
investigating and debugging the problem. The utility posted at:
http://communities.bmc.com/communities/docs/DOC-12218
Please be aware that I am not
34 matches
Mail list logo
