are roles set for viewers?
in the roles form,
Application: BMC:Atrium CMDB
Role: CMDB Data View All
to group: CMDB Data View Group
before i defined that, none admin users couldn't even view a single CI.
On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero stomill...@gmail.comwrote:
**
Thanks
Hi Yair,
Thanks for your input. Roles are set for viewers. In fact, I have compared
them with other environment where the problem does not happen and the
configuration is the same.
The problem goes on.
2011/5/31 Yair Mayer [via ARS (Action Request System)]
Interesting thread - count me in - as far as I can recall - I have never
seen any Best Practice documentation on customizations to the BO
Environment (Universe)... can you kindly share the reference material?
(Document name / link..)
Thanks
On Thu, May 26, 2011 at 7:42 AM, Chowdhury, Tauf
All,
Thanks for your feedback. I will be reviewing these with the team and will
keep you posted with what I move forward with. We may just go with the
simple label solution.
Thanks again,
.ron
On Thu, May 26, 2011 at 12:14 PM, Brian Bishop
brian.bis...@goldstag.demon.co.uk wrote:
**
Hi
Æå
--
Sent from my BlackBerry Wireless Handheld
- Original Message -
From: Sergio Tomillero [stomill...@gmail.com]
Sent: 05/31/2011 03:57 AM MST
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management. Cannot access to records if I am not a Remedy
Administrator
--
Sent from my BlackBerry Wireless Handheld
- Original Message -
From: Sergio Tomillero [stomill...@gmail.com]
Sent: 05/31/2011 03:57 AM MST
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management. Cannot access to records if I am not a Remedy
Administrator
Robert,
There are customization sections within both of the BMC Analytics
Administration guides on their documents portal.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Robert Molenda
Sent: Tue 5/31/2011 8:19 AM
To: arslist@ARSLIST.ORG
Subject:
Because of popular demand, I'll post my findings to date. Let me preface
this by saying that independently, the documentation and customization
methods are fine for 2.5 and 7.6.x. So if you are a customer going to
7.6 from scratch, following the customization procedures should ensure a
good path
Hi,
I've been given a spread sheet of Software CI's to import in to our system and
one of the columns contains licence keys. We do not want everybody to be able
to see these, so, if for example I only want a purchasing and internal support
group to have access to this field, how could I
Hello,
if I issue an ARServerUser.logout via the Java API (7.1), I can still
connect to the server, retrieve entries etc.
Is it a known issue ? Is there a work-around ?
thanks!
-- Thibaut
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All,
ITSM 7.5.01
The first step in our change approval process for normal changes will be
for the Assigned Group Change Approver to approve or reject the change
request during the review phase.
Anyone with this functional role can also submit changes themselves to
their own
Using Dev Studio, in the properties of the fields I only see: CMDB Write
Security
Accesing to Base Element using Class manager, I have for fields the same
permissions as a correct environment:
Atributte view permissions: -1098 -1090
Atributte change permisions: CMDB Write Security -1099 -1091
Almost all the time. I usually create an active link on the approve (and
reject) button and the process bar to insure that the approver is not the
ticket owner, implementer, etc... They can be in the approval list, but if
it's their ticket, the AL would stop them. I found it much easier to do
Andrew, it might be easier to enforce that with process rather than
software. Make it a basic rule that one cannot approve one's own RFCs. The
CAB can enforce it.
Rick
On May 31, 2011 10:11 AM, Andrew C Goodall ago...@jcpenney.com wrote:
All,
ITSM 7.5.01
The first step in our
Thibaut,
Give this a try
.turn on user logging log in, do your normal stuff, log out,
and then perform your query
.check to see if it does another login
automatically
.I think you will find that it does. In my mind I only do a
log out when my program is terminating
so Ive never tried to do
AR API methoods in essense have a notion of establishing connection,
authenticating, performing the eventual network api call to the Server and so
on. That is why your subsequent ops after logout just work seamlessly. Of
course all this noted additional work happens conditionally on as needed
Watching the permissions of fields by Developer Studio, I see that I only
have 'CMDB Write Security'.
In another environment that works correctly, the same fields have: 'CMDB
Write Security', 'CMDB Data View All', 'CMDB Data Change All','CMDB Data
View','CMDB Data Change'
I do not have the chance
Greetings list!
We are (still) upgrading from our 6.0.3 Remedy server to a brand new (Ok-
not that new...) 7.6.3 Remedy server. We encountered a new issue that I
can't figure out or find in the Archives (spent about 30 minutes, but not
really even sure what to look for).
This new issue that we
This is actually a setting you can change in the SLM set up.
Anne Ramey
***
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Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
From:
No. You’re bang on. That’s how you would need to proceed.
Joe
From: Michael Burton
Sent: Tuesday, May 31, 2011 9:46 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Hide fields from some users
**
Hi,
I've been given a spread sheet of Software CI's to import
Shawn,
How about updated print drivers? Or different printer altogether.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist
Sent: Tuesday, May 31, 2011 11:38 AM
To: arslist@ARSLIST.ORG
Subject: User Client
Hi.
Does anyone understand the meaning of this message, so I can look in the right
place to correct it? It comes in the form of an email:
The approval engine encountered an error for a process for which you are an
administrator. The error is as follows:
No process specified but are two or
--
Chris Danaceau
AttivaSoft Solutions Architect
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Have you found anything in the NTE:Notifier Log form?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Gallagher
Sent: Tuesday, May 31, 2011 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Uninformative Approval Error No
Good thought, but this happens to multiple printers.
After fiddling a bit, I actually figured out why it happens to some but not
others:
In actuallity, it does happen to all of them, however, for those which are
located at lower coordinates on their respective page, the printout is
reprinting
Does anyone have anyone know if the SRD number is included in the xml
data submission that the referenced SRD will be used? Thereby using
the SRD specified AOT and creating the subsequent workflow?
Details of request in first post.
TIA,
Christine
On May 26, 3:13 pm, Christine
Kevin,
Go to BMC support site and look up Knowledge Article ID: KA315944
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, May 31, 2011 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re:
SRD_Number (SRD ID) is Entry ID (Field ID 1) of the form
SRD:ServiceRequestDefinition_Base.
You need to specify the corresponding SRD Instance ID to Submit a request
and not SRD Number.
Thanks
Mahesh
On Tue, May 31, 2011 at 3:09 PM, Christine christineperryi...@yahoo.comwrote:
Does anyone
Does anyone know how to make a Macro/Button/Active Link/Run Process/Anything
which will:
1) Open Print Preview
2) Print
I think this will help (found on google an old page from Matt Reineldt, but
couldn't get in to it:
Mike,
Actually, it is easier than you are describing.
You don't need to worry about the Assignee Group at all. That group is related
to row level security where
you want to restrict access to ROWS.
All you need to do is create a group for the permission you want. Maybe that
group is called
thanks drew
disable the filter was enough for me. don't wan to mess up thigs
applying a patch
:)
2011/5/23 Drew Shuller drew.shul...@gmail.com:
**
I also heard back from BMC support. They said to apply SP1 for 7.6.04.
Haven't tried that yet.
Drew
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