John,
You didn't ask if there was a (competent) Single Sign On solution?
John
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OK - I'll bite -- is there a reasonably working SSO for RoD???
-John
On Oct 26, 2011, at 2:37 AM, John Baker wrote:
John,
You didn't ask if there was a (competent) Single Sign On solution?
John
___
BMC has not yet given us a defectID :( we only have a issuenumber that only
we can see.
But report the error, think they will give us a hotfix in a while.
2011/10/25 patchsk vamsi...@gmail.com
** We are in itsm 7.6.03 p002 and we are also noticing this.
We saw this happening when when user
John:
As long as you're using standard API clients, then OnDemand is no different
than on-premesis -- it's just some application mid-tier servers at the other
end of a network (a VPN, usually). For each integration, though; you'll have
to open a change ticket with the OnDemand engineers so
Hi list,
I just wanted to get a feel for how many of you start from scratch, take the
BMC sample data and add to it, etc?
I have always started with the sample set and added from customer to
customer then heavily used aliases for discovery etc
I know BMC deployed a set with 7.03 of
The BMC ADDM guys produced a product catalog for software that the patterns
in ADDM used.
This was withdrawn as it was pretty poor but we should expect it to reappear
at some point.
BMC has said in the past that the system will include more, better quality
sample foundation data based on
Phil,
Thanks for the response.
-John
On Oct 26, 2011, at 7:28 AM, Murnane, Phil wrote:
John:
As long as you're using standard API clients, then OnDemand is no different
than on-premesis -- it's just some application mid-tier servers at the other
end of a network (a VPN, usually). For
Phil
I do appreciate what you state and understand completely. I guess you're
saying, the solution is to use SSO Plugin :-)
John
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12
We use the LDAP integration with Active Directory so all of the password
changes and restrictions are handled within that; however there is a 'User
Password Management Configuration' within the AR System Administration Console
under the System General section where it looks like you can
Hi,
Thanks for the reply. I am in contact with those guys who said it will be
released again approx January 2012.
Apps seems to be the easiest. But what about hardware and the fact that
Incident, Problem and Change need to have different prod cats to Asset/CMDB?
Regards
From:
All,
I've seen a few people that are using the 11.2 Oracle with the Oracle 10g
client from the application servers. I'm interested in oracle settings in
the init.ora that give best performance for a shared DB server for a Server
Group. We have about 12 hosts in our server group now. We don't plan
Remedy 7.6.0.4, Oracle 11g
Using the midtier interface, a user performing any operation that uses and
active link generates an error - cannot establish a network connection to
the AR system server
This error occurs when an active link that executes a SQL programmed command
is altered. It is
How much memory do you have on your database server? Is it a dedicated database
to Remedy?
In addition to the documented usual settings (cursor sharing = FORCE, in-line
CLOB) consider pinning in memory the ITSM lookup tables (people, user, group,
support groups, categorizations, etc). Also
Are you exporting to a .def file or to a .xml file? Open the exported file and
see if your server name is in it (or does it specify @ for the server name).
After a release are you going in to the Mid-Tier Admin page and telling it to
Flush the Cache?
Also are you using 7.6.04 SP1, SP2, or
Norm,
The problem is that with 7.6.4, the age old representation of @ as server is
somehow changing to * in the definitions. In the case of AL's with Direct
SQL actions, it is causing an issue. The 7.6.4 Dev Studio (all versions
that I have tested) convert the reference to 'server' to *, and
Atrium SSO is supported within the Remedy OnDemand offering.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My
LJ
Do you know if a bug has been opened against that?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 26, 2011 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: active link not working after
I don't know but I've raised a support request with our support.
Regards;
Norm
From: Grooms, Frederick W [via ARS (Action Request System)]
[mailto:ml-node+s1093659n693302...@n2.nabble.com]
Sent: Wednesday, October 26, 2011 11:15 AM
To: Dignard, Norman
Subject:
Thanks for the info.
Regards;
Norm
From: LJ Longwing [via ARS (Action Request System)]
[mailto:ml-node+s1093659n6932947...@n2.nabble.com]
Sent: Wednesday, October 26, 2011 10:53 AM
To: Dignard, Norman
Subject: Re: active link not working after import
Norm,
The
I had an issue a couple months back where I exported a working AL to a .def
file from DEV, but when I imported it to PROD a couple of actions' field
references were switched. Was odd but an easy fix.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on
a separate server ?
Thanks
Mark
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList:
I have not opened one with my front line...but I can confirm that it is in
fact a bug :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 26, 2011 9:15 AM
To: arslist@ARSLIST.ORG
I am developing a form that will be accessed with the web client, through
Mid-Tier. The customer has three feature requirements that will require
modification of the default behavior using JavaScript. I know JavaScript
scripts can be added to a form using the Web Content Header/Footer, but my
In the 6.3 Advanced Guide it states the web service can have either public or
protected permissions with this shown in the URL as
http://midtier_server/arsys/WSDL/public/server_name/webservicehttp://%3cmidtier_server%3e/arsys/WSDL/public/%3cserver_name%3e/%3cwebservice
or
I don't think it exists Mark.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Herring
Sent: 26 October 2011 16:36
To: arslist@ARSLIST.ORG
Subject: Stack Installer with Remote DB
**
Anybody know if you can use the stack installer for
Hi,
If a Web Service have public permissions, it is public. Otherwise it is
protected, and you have to login in order to use it.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough
Mark,
In order to access the protected ones you must have a valid login to the
Remedy Server.cannot be used anonymously. Public ones can be used
anonymously, assuming of course that the web service user id and pw are
entered in the mid-tier config.
From: Action Request System discussion
The Stack installer should ask (just like the ARS Server installer) if the db
is Remote. I believe that is the configuration most people on the list use
(for Prod servers at least).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
I have a stack install of 7.6.04 witha remote sql db and it works great
- Original Message -
From: Grooms, Frederick W [mailto:frederick.w.gro...@xo.com]
Sent: Wednesday, October 26, 2011 10:57 AM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: Stack Installer with Remote DB
The
Hi Mark,
Yes , you can. The installation notes outline the supported configurations
including remote databases.
If you have access to the BMC support site then just do a search in the
knowledgebase for preconfigured stack installation notes and you should be
able to find the doco that explains
We are exporting .def files.
Yes we flush the cache every time.
It started at some point with 7.1, and still an issue with sp1 and now also
sp2 (dev Studio)
Regards;
Norm
From: Grooms, Frederick W [via ARS (Action Request System)]
Rod is correct on both counts. You can specify a remote DB when installing
using the SSI and this is covered in the documentation.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
LJ,
As a follow up question, would the username and password be in the URL or in
the transmitted XML?
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 26, 2011 11:51 AM
To: arslist@ARSLIST.ORG
I would expect it to be in the Auth section of the XML
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, October 26, 2011 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Protected Web Service
**
LJ,
As a
Thanks LJ and Misi
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 26, 2011 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Protected Web Service
**
I would expect it to be in the Auth section of the XML
From:
Guilluame,
Thanks for the reply. We have around 20GB shared on a huge DB host that is
only for Remedy.
In addition to the documented usual settings (cursor sharing = FORCE,
in-line CLOB)
We are using FORCE.
What is the in-line CLOB recommendation?
consider pinning in memory the ITSM lookup
ARS 7.1p7
ITSM 7.0.3p8
Want to configure Incident Management so that who ever enters a ticket their
default support group becomes the Incident Owner. There is currently only
one Assignment record for Incident Owner that sets all tickets to be owned
by one group . we are not running under a
Good afternoon everyone. I have what seems like a simple question.
I have a 6.3 Change app where the users need to be able to relate a
trouble ticket. This is pretty easy and straightforward. I'm doing it
the old way and asking the users to create a trouble ticket from the
Change app, and
In the manual it gives steps for creating an Asset Record. #4 says type a
unique alpha numeric value for the CI.
In ITSM 764, it let me create a record for a computer that had the same CI ID
and the same Serial Number and the same CI Name. They were identical asset
records on creation.
Any
The field does not have a unique index and there can be multiple entries with
the same ID. Remember that a unique entry could still appear in multiple
datasets so use the uniquex index only when a single CI entry will have it.
-Original Message-
From: Sanford, Claire
Compare the DB entry and the Tranactional data, if the DB and TR entry are not
equal and the DB entry is Null allow the modification to take place.
-Original Message-
From: Drew Shuller drew.shul...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Wed, Oct 26, 2011 4:34 pm
Subject: How
If you are trying to bypass existing rules you could do something like the
following...
Add a new Display Only field to your ticket form.
Adjust your business rule on modifying Closed tickets to not fire when the new
Display Only form is a special value.
Set up your relate push to set the
Hi Frank. That is the method we used on the combination of ARS/ITSM you are
using (transition to 7.6.04 for both in occurred early August 2011).
I built Assignment critera which set Ownership to the default group for the
Company/Organization/Department of requesting customer (heavily
43 matches
Mail list logo
