Hi all,
i would like to log to Requester Console bypassing the login page of Mid Tier.
the User could access to the system using his Web portal and i try to interface
the RQC by Single Sign-On (SSO) of BMC Remedy.
Is it possible ?
i don't understand if Single Sign-On (SSO) needs of regular
Sounds more of an asynchronous interface and it appearsyou have to do some
degree of response/error handling with this to account for any strange return
values if the remote application is down etc. I would suggest taking the return
value and updating the form in Remedy and have filters at a
Yes, this can be done. Column Technologies helped us set this up, they have a
packaged custom plugin they've written to perform the pass-through SSO solution
which basically gets applied to your Miditer server and intercepts traffic to
the web server and authenticates to your Identity Mgt
I have what I hope is a simple issue.
I am designing an asset tracking system. We will be utilizing ITSM 7.6.04.
I have chosen barcode printers. We will be using the Zebra P4T Mobile
solution to print our barcodes.
The problem I am having (never having done this before) is figuring out the
Listers,
We are trying to get 7.6.04 running and are having problems with Full Text
Search(FTS). We have our arsystem servers(Windows 2008 R2) in a server
group and are experiencing write lock errors:
FTSPlugin::initializeSearchService - Error initializing the
Dennis,
One question...I don't use FTS myself, so I'm sorry if this is covered in the
documentation. Is your FTS Collection 'shared' between the servers in the
server group? If so, do you have the server ranking setup properly so that
only one server at a time is trying to create/update the
Warren,
I don't know anything about the printing.
But - I would not do a 3 letter prefix 4 letter suffix.
I would go pure random or possibly using a GUID ???
Otherwise - you will have a constant flow of unforeseen problems.
***Except - they are foreseeable :)
Say two owning groups merge --
I believe that you just need to download the barcode font and have it on the
machine that will be printing the report.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, May 31, 2012 10:14 AM
To: arslist@ARSLIST.ORG
When I have done Barcode Printing in the past all I have had to do is use a
Barcode Font for that field in my report.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 9:48 AM
To:
Dennis, we're running 7.6.04 in a server group against a shared FTS collection
directory. While we have had to do a lot of tuning related to plugin server
performance, we're not seeing the error you have below. A few things to
validate:
1. Do you have the collection directories setup
We're you generating the barcode via a Crystal Report?
On Thu, May 31, 2012 at 11:18 AM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
When I have done Barcode Printing in the past all I have had to do is use
a Barcode Font for that field in my report.
** **
Fred
**
Warren, you can simply use a freeware 3of9 TTF, that has worked for me...
Chas
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 7:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing
**
I have
Yes. I typically use a free Code 3 of 9 font.You can print any field
(almost) in a barcode font
(A quick Google search of free code 3 of 9 barcode font will find it)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Among the 19 different available functions on the SPML (WSDL), are:
SPMLResumeRequest – resumes a suspended user
SPMLSuspendRequest – suspends an active user
SPMLActiveRequest – queries the ‘active’ attribute of the user in the OIM
database, returns true for active, false for suspended.
I have
We have a prefix
DL for Laptop (Dell Laptop) and then the asset ID which is the next
available number in field ID 1
DD for Desktop (Dell Desktop)
M for Monitor
LP for Printer (Lexmark Printer)
It makes sense. From there it is the actual asset number. We have no
duplicates!
DL004626
I have toyed around with the idea of using a QR Code instead of a bar code, so
it can contain a little more information about the item right upfront and not
just a serial number that is used to lookup that information.. I haven’t done
much research into that possibility if there is already
True … The actual choice of what Code/Font to use is entirely dependent on the
choice of the device used to read it.
I found another set of fonts in the Windows Office marketplace
http://office.microsoft.com/en-us/marketplace/free-barcode-fonts-EM010286377.aspx
Back in the dark days of
LJ,
We've tried it both ways. BMC initially installed it with each server
writing to the collection directory. The problem appeared intermittent at
that time with the primary server usually being able to write and the
secondary server locked out once the problem occurred.
Based upon
I published the tab with the product categorization but the tab does not
show up still.
I went ahead and created a new tab and move dthe categorization fields over
the new tab but still not able to see the fields.
Nathan mentioned a workflow that hides fields when in new mode of
HPD:HelpDesk.
Regarding adding a delay between Filter operations you could use a ping in
a Set Field Run Process in a DO field to delay things.
Windows:
PING 1.1.1.1 -n 1 -w 1 NUL
That will wait for 10 seconds and then continue on. Adjust -w as needed.
Jason
On Thu, May 31, 2012 at 8:32 AM, Joe Martin
Nathan
The Column SSO solution is little more than the BMC community code
repackaged, but last time I checked, rather less secure.
I actually sent Column a video demonstrating how to login to AR System as any
user and never received a response demonstrating the problem has been fixed.
Nate,
We started in your configuration, but are currently configured per the
document you attached and continue tweaking it per direction from BMC
support. Our hope was it would improve performance AND clear the lock
issue, but the lock problem seems more solid in this configuration. Now
Good idea but it wont be useful on the mid-tier.. A JS would be more useful..
Joe
From: Jason Miller
Sent: Thursday, May 31, 2012 1:07 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...
**
Regarding adding a
I would suspect that if you ever found the time you would find that the sec=
ondary worked just fine if the primary wasn't online. One suggestion I wou=
ld make would be to turn on server group logging on all nodes and then star=
t things up properly. The logs are VERY low volume so no problems
Wikipedia is managed by people who want you to think like them and money talks
as well as when it fits my way of thinking
Sent from my iPhone
On May 31, 2012, at 12:50, Jason Miller jason.mil...@gmail.com wrote:
** I was playing with Google BBS terminal and landed on the ARS Wikipedia
LJ,
Thanks for the suggestion. I have turned it on.
Thanks,
Dennis
Longwing, LJ CTR MDA/IC lj.longwing@mda.mil
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/31/2012 12:46 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re:
Looks like the edit was done by a user that goes by Jose
piratillahttp://en.wikipedia.org/w/index.php?title=User:Jose_piratillaaction=editredlink=1.
This user has also added links to theremedyforit dot
comhttp://theremedyforit.com/ to
all the Remedy related pages:
Hello all!
I am trying to design a solution where a filter pulls in rows from an
Oracle view on another server, and the next filter loads them to a staging
table/form, then some filters convert some of the data values, then a
filter loads them to the regular ITSM form.
The number of rows at one
Not quite sure exactly it is you are doing but let me see if I can give you a
few ideas to work with.
1. In Remedy create a View Form pointing to the Oracle table/view.
2. Set the staging table to point to the View Form
3. Create the filters you need to do the work, leaving Execute On blank and
While the table view and creating a view form is a doable idea, it may not
be scalable without major modification of underlying code..
Using the Atrium Integration Engine (AIE) which is bundled with CMDB to
perform the same thing would require less code, and the rules can easily be
modified -
Hi Mark -
My concern in using a 'View Form' is that it is supposed to be very slow
for 18,000 rows to process.
Do you feel this is still a concern?
Thanks for the response!
Nancy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Hi Joe -
I originally tried AIE and ran into some roadblocks that required our
Windows people to do more work than they had time for this project. It
looked good though, so once we get through the hurdles eventually, we plan
to get back to it.
We are on 7.6.03, SQL Server.
Thanks!
Nancy
It would be as slow or fast as how efficient your query is to generate that
view. If it is the entire table you are creating that view, and if it is a
very large table, make sure that the columns that you use in the ARS for for
any possible queries are indexed on that underlying table. 18,000
One of the things I’d thought of that could be done would be to enter some of
the information presented at the last WWRUG keynote in terms of history. I
notice that the Remedy Corp page is not at risk and it’s mainly just history –
so perhaps updating the AR System page with additional
We have a number of integrations with other databases; Oracle, SQL
and PostgreSQL. Like Joe said, AIE works well for large jobs. Our HR
Import process processes 40k records nightly in about 20-30 minutes (there
is a lot of Filter processing).
In other cases where we couldn't/didn't use AIE for
At the bottom of the Wiki you can rate the page… giving a rating is proving
that somebody is looking at it at least.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Easter, David
*Sent:* Thursday, May 31, 2012 4:34 PM
*To:* arslist@ARSLIST.ORG
One option is to install the AIE in a separate server not part of the server
group. Then your AIE gateway will always be directed to this AIE server during
your AIE gateways configuration setup. In this setting you will always point
to the actual host server and prevent this error.
Makes
Honestly, I have never used the wiki page myself. With that said, it doesn't
mean that others haven't. I had nothing constructive to say, so I'm done. I'll
leave now.
Date: Thu, 31 May 2012 16:36:52 -0400
From: nti...@umich.edu
Subject: Re: BMC Remedy Action Request System Wikipedia page is
We ran into some problem with FTS on server group with SQL 2008 on Windows and
BMC help to tune it
Fix was:
Thread setting
RPC socket configuration, Private Queues
Removing the shared directory concept
Running two instance of FTS on Primary FTS server one with 1GB and second with
2GB max
Thanks Joe and all, great to have a thriving community :)
Calling it a day in my side,
Matt
On 31 mai 2012, at 22:36, Nancy Tietz nti...@umich.edu wrote:
**
At the bottom of the Wiki you can rate the page… giving a rating is proving
that somebody is looking at it at least.
From:
This is stored in the documentation
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
41 matches
Mail list logo
