Axton,
I have created services that accept lists of data for creation of data.
Instead of mapping the primary form to the root you map it to the first element
(just like you map a sub-form to a service).
I have also done ones that return lists and complex constructs.
Fred
-Original
Hi,
I added that index in my last 7.6.04 project, and it made a really big
difference in performance.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money
...IE also has DevTools (F12)
*waves Microsoft flag*
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, June 05, 2012 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Digging deep into MidTier 764
** Chrome has a javascript
I'm still quite new in administrating and developing with the ARSystem.
I have now a question but i haven´t found any information.
I hope you can help me with the following question?
To simplify the work of colleagues in our service desk, we are looking for a
way to create a link for search or
Hi. Wouldn't you use the 'LIKE' instead of '=' in this case? Seems like
Equal is not the correct operator if there are multiple Request ID's within
the field.
And why would there be multiple values within the Request ID anyway? It
seems to be an incorrect assumption given the error message you
Hi,
I do not think that you can search directly in a Join-request-id like
that. Some clients might be able to decipher the entered string though.
If you look at the API, you can retrieve records, and in this case you
supply an array of the three ids in the correct order.
The simplest option,
Once again, I have submitted a ticket that has an abundance of information
regarding my problem.
It lists the ARS version and patch
It lists the Server type and OS
It lists the Db and version
It gives a succinct description of the issue
I then received a response almost 45 minutes later (which I
You are able to search a join request ID in that fashion. In fact, I do it
all the time! It works on my production server (which is at a lower patch
level (6.3 patch 16).
There are work arounds, and I suspect that I will have to utilize them.
Thanks for the quick replies!
On Tue, Jun 5, 2012
Wouldn't it be nice if BMC had all of their client's information on file so you
wouldn't have to list version, OS, etc? Maybe they could have a web portal
where clients could log in and update their environment? Possibly the system
could have a couple of different environment options such as
Tommy,
I know your post is just DRIPPING with sarcasmbut the TRULY sad part is
they already have ALL of that in place, but don't utilize it. I have filled
out god only knows how many 'system information spreadsheets' for them over the
years...just to get another request for another one the
Or….
They had a nice little form pre-installe into ARS that you opened to fill
out a support ticket…
It asks a few questions -- and then generates all the answers in a format
that can be sucked into a program on the other side. (you could copy/pasted
it into the support web site -- or auto push
How drunk were they when the voted Best Support to BMC?
Or is it that our expectations are just so low?
On Tue, Jun 5, 2012 at 9:05 AM, John Sundberg john.sundb...@kineticdata.com
wrote:
** Or….
They had a nice little form pre-installe into ARS that you opened to fill
out a support ticket…
I shook my head when I heard that, too. Are people really paying
attention?
Rick
On Jun 5, 2012 9:07 AM, Warren R. Baltimore II warrenbaltim...@gmail.com
wrote:
**
How drunk were they when the voted Best Support to BMC?
Or is it that our expectations are just so low?
On Tue, Jun 5, 2012
It's all about the SLA. If I send an email regardless how stupid it sounds the
SLA is met.
I have occasionally played tag to which as soon as I get the email I
immediately send an ok SLA starts again then in an hour or two send another
email with what they want saving me wait times on their
I am out of the office until 07/06/2012.
אני בקורס נא לפנות לנדיה שאלו
Note: This is an automated response to your message Re: Digging deep into
MidTier 764 sent on 5/6/2012 10:49:21.
This is the only notification you will receive while this person is away.
I'd settle for them reading what is written (since some of us understand they
don't look the information up and try to provide it on the initial ticket).
- Original Message -
From: John Sundberg john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, June 5, 2012 9:05:57 AM
Oliver,
7.5 and below:
Incident search by incident number:
http://midtierserver/arsys/forms/arserver/HPD%3AHelp+Desk/Best+Practice+View/?qual=%27Incident+ID*%2B%27%3D%22incident
number%22
Incident Submit:
Perhaps a good alternative would be if BMC somehow made a volunteer-based
support forum that could take the place of their offshore support. They could
somehow anonymize the contact data to where you don't actually know who the
person you are dealing with is, and they could use this new
Pardon my ignorance, but what are the obvious reasons?
- Original Message -
From: David Easter david_eas...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Monday, June 4, 2012 10:39:28 PM
Subject: Re: Future of the AR System and Web Services...
**
For obvious reasons, futures can’t be openly
Hi, a follow-up question on this old thread:
Would you all consider exporting a def file from a production system something
that should be done in a change window? Are there risks or possible
performance issues associated with this?
Thanks,
David Durling
University of Georgia
Exporting - no, not to my knowledge. Ideally your admin ARS server should not
be forward facing to end users anyway.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From:
Depends on the size of the export and your system. I would say that if it
is more than a few forms and its few hundred associated objects, a
performance hit could be noticeable.
Rick
On Jun 5, 2012 10:19 AM, David Durling durl...@uga.edu wrote:
Hi, a follow-up question on this old thread:
I think that it is safe to do an export without a change window. You are not
actually changing anything and the impact is tiny. That is as long as you are
not exporting a huge application. The activity will still take some I/O so the
larger the file the more impactful it may be depending up on
Primarily because I am a BMC employee and futures are considered BMC
Confidential, requiring a mutual Non-Disclosure Agreement to discuss as well as
several legal and revenue recognition disclaimers.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC
True, Andrew, but it will still be tying up the Admin thread.
Rick
On Jun 5, 2012 10:21 AM, Goodall, Andrew C ago...@jcp.com wrote:
Exporting - no, not to my knowledge. Ideally your admin ARS server should
not be forward facing to end users anyway.
Regards,
Andrew C. Goodall
Software
Good point J
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, June 05,
For oneif they say 'in version x this will happen', and it ends up either
not being version X, or it ends up not being in there...it creates public
relations nightmares because of people saying 'but you said, and I was counting
on it, blah blah blah'this type of thing happened a few
Hmmmpoor project definition/scheduling/timeline control? Seems if you ain't
got no idea what you want/need to do you ain't got no idea when/if it will be
done
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Warren,
I know you should know this but whisper are the permissions set correctly for
each form and Request-id field?/whisper
Can you see the record you want by using a different search field?
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Until it hurts the pocketbook - NOTHING WILL BE DONE!!!.
So - question is -- how do you make it hurt the pocketbook?
-John
On Tue, Jun 5, 2012 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
Perhaps a good alternative would be if BMC somehow made a volunteer-based
support
They are the same as the form it is based on that works on my production
server. It really seems to be a server issue. The error is the
following: ARERR [101] Entry ID parameter value is longer than the maximum
allowed length
It feels like Remedy is interpreting the 47 character Request ID as
And there lies the problem. If we don't pay support, we lose so much. As
consumers of this product, we are between the proverbial Rock and a Hard
Spot!
On Tue, Jun 5, 2012 at 10:57 AM, John Sundberg
john.sundb...@kineticdata.com wrote:
** Until it hurts the pocketbook - NOTHING WILL BE
We're kind of tied into having to pay for support in order to be able to get
patches and upgrades. So they have us by the . There's absolutely no
incentive (negative or positive) to improving their support.
- Original Message -
From: Warren R. Baltimore II
On a separate but related note...
On the ending sign off of all bmc support emails I receive it states:
Customer feedback is very important to BMC Support and you may receive a
survey request on this issue. I would appreciate your response to this survey
based on the handling of this specific
I've received several surveys. (I admit I've only responded to some, though.)
David Durling
University of Georgia
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, June 05, 2012 11:22 AM
I remember seeing on the list a few months ago a 'trick' to show all fields of
a form, regardless of if it's on a view or not...but I can't find that post.
Anyone?
___
UNSUBSCRIBE or access ARSlist Archives at
Do you mean in DevStudio - pull up form, go to Outline, in top right of outline
tab click the icon called Show Fields not in view
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original
Hello List,
Unix 6.1
Oracle 10g
MT 7.5p4
ARS 7.5P4
In Dev Studio (BMC Remedy Developer Studio Version: 7.5.00 Patch 007 ), I'm
creating a webservice. When the xml is generated. It is not inputting the
correct Named operation (element name).
I have tried export def, modify and reimport - to see
Any idea what version that option becomes available? I'm running 7.5P7 at the
moment and don't see that option.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, June 05, 2012 9:33 AM
To:
Download dev studio 7.6.04sp3 - you can still use this with ARS Server 7.5,
you'll just have you set it to base mode only.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From:
I am currently migrating data from 7.5 to 7.6
If versions are the same the mapping is simple, just automap.
If versions are not the same, you will need to map the fields manually.
But it will migrate from different versions.
:)...I know that's an option, but I tend to like to run the same version/patch
of Dev Studio as the Server because of general best practices, as well as
problems I've personally experienced in the past with mix/match admin/dev
studio with server :)
-Original Message-
From: Action
That's funny. It had gotten so that I was receiving a survey for almost every
ticket closed. So much so that it was too time consuming to fill out the stupid
thing. And take the inevitable call from the manager who would say that they
were in a training cycle.
Sent from my HTC Inspire™ 4G on
SigmaTek has a number of clients who are looking for BMC Remedy ITSM and ITBM
Resources for full-time as well as contract positions Nationwide! We have
positions that are available immediately as well as in the future.
Please send an updated word format resume and please include your
So for one of our more complicated forms, I'd probably keep exports down to
500 objects by exporting active links filters separately. Maybe that should
do it.
Thanks,
David
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
John other listers,
Have any of you experienced performance improvements to midtier by upgrading to
Java 7 update 4 with the option: -XX:+UseG1GC
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
T 972.431.1518
F 972.431.1027
jcpenney
6501 Legacy Drive
ARS 764 sp2
Does anyone know if changing the group name on a Group record that is related
to a support group would cause issues with ARS/ITSM? We are using row level
security (Field 112) on a few forms and having a 10 digit number show in the
Assigned Group menu field is difficult to work
Can anyone tell why, in the envelop the I have to modify it..
urn:GetList TO urn:MessageGetList
Image of the WS,
http://ars-action-request-system.1093659.n2.nabble.com/file/n7579997/Capture.jpg
The change made,
soapenv:Envelope
Andrew
I haven't put it through serious testing; I was bringing it up incase
ARSlisters wanted to see if there was an improvement given Mid Tier
memory management is a constant complaint.
John
___
UNSUBSCRIBE or
This maybe a bug in the tool,
Its all about how you create the WS.
If you right on a form, to create WS. Eventhough, you can modify the
generated WS Named Port or Operations from the defaults Port, Create,
GetList, Get, etc; the xml named element will not reflect the change. So you
php (how you
Maybe I am missing something then. How do I go about creating a web
service that provides the following information (for arguments sake, let's
say that it takes an input parameter of incident id):
incident id=INC1234
related_items
related item 1 type=CI id=12345/
related item 2
Paul,
That's a tough one, truly. You have two challenges in this arena.
1 - Build another ITIL based solution (there are two that I think of off the
top of my head already well established in the market)
2 - Build another system that does something entirely different or something
that is a
Hi All,
I remember with IT Master, we can check if the form is referenced as the
base in the join forms, and wondering if Developer studio offers the same
feature.
Thanks,
Andrew.
___
UNSUBSCRIBE or access ARSlist
If I'm not mistaken, if you have references turned on, you can right click on
the form and get the references, and it should show you that it's used in a
join :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew
Hi,
I installed the product catalog April Update, and I can see the data in the
product catalog console, however the data is not showing in the applications
(i.e. Asset Management).
For example, when I select Manufacturer - I see all the manufacturers now.
Is there something that I am
ARUtilities will tell you if a form is part of a join.
Login to your server with ARUtilities
Search for the form you wish, and double-click it
When the details popup, select Cross Reference
In the Object Type column you will see Join Form
Note that the list can provide you with a lot more info
Our Service Desk is having some heartache with getting incidents
assigned to the correct engineering group for infrastructure products.
They want to use product assignments but dread maintaining them.
Today we have product assignments built mainly for business applications
for our
Are they selected for the Configuration/Asset Management module in the
product company relationship form?
If not...
In windows user client Go to:
- Application Administration Console (standard config)
- View Products
- Search products recently submitted and review them
-
I checked around, but couldn't find where to turn it on.
The current setting on our server is Record Object Relationship. It could
be obvious, but somehow I haven't been able to find it yet...
Thanks
On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC
lj.longwing@mda.mil wrote:
If I'm
Doesn't that field actually store the group ID rather than the name? If so,
then it _shouldn't_ matter. I customized our suite to make the group names
match the support group names (caveat - I'm on an older version of the suite).
We were not using any custom row-level security, but otherwise
HI all,
Yes, I'm Jose_Piratilla. So, I'm sorry for tagging this list as obsolete. I
wrote it when I was trying to connect to ARS lists, and I was unable. Also
all ARS lists posts available on the Internet that I found were about two
years ago, so I though that the list was obsolete. Later, when
This is in your Server Information screen on the Configuration tab. It
will require a reboot of your server and if I remember right the first
time after the restart is when it will build the relationships so could
take some time for your system to come back up depending on the amount
of workflow
Yes when I view the Product Company Relationship - I do see the service
support module selected as Asset Management however the product catalog
entry is not displaying.
The Company is set to Global.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Paul,
You might want to talk to the folks at http://www.buoyantsolutions.net/.
Great product built on ARS and showed alot of promised. They may be able
to shed some light on the challenges of launching a product that some think
is better than BMC ITSM.
Regards,
Susan
On Tue, Jun 5, 2012 at
Here's a packaged methodology for ITSM classification. Have a look...
http://www.itsmuniversity.net/it-is-a-long-established/
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com
Main - (678) 664-ITSM
I still think I would have liked the idea of seeing what the filter was
creating in the backend as a SOAP envelop template. Obviously this does get
stored in the DB as you can extract that envelope in the def. There must be
minimal translations that go on before it gets into that def as if you
From: Nau, Michael
Sent: Tuesday, June 05, 2012 3:49 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Digging deep into MidTier 764
**
…IE also has DevTools (F12)
*waves Microsoft flag*
From: Action Request System discussion list(ARSList)
*Penguin snorts* :-)..
Just kidding..
Joe
From: Nau, Michael
Sent: Tuesday, June 05, 2012 3:49 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Digging deep into MidTier 764
**
…IE also has DevTools (F12)
*waves Microsoft flag*
From: Action Request
This is exactly what I suggested to them on one of the tickets I had open to
them..
Like Warren, I too have the habit of sending as much information as is sensible
enough to do.
I have the Environment Profile section loaded with the all information of my
development, and other environments
They should have a cash back for every-time they do not respond within the
agreed time frame or if their first initial response can be deemed void on the
basis of its content, as in the case of Warrens complaint earlier on this
thread.. That kind of response does not comply to what can be
Yup, I always answer to those surveys, although I have a few opinions about
those surveys as well as some of them tend to have questions that contradict
each other in a way.. One could potentially argue that those were
intentionally designed that way to separate honest opinions from someone who
I do not think you can do that directly at least.. you would need two different
web services, one get list that returned a single get entry, and another a get
list that returned a get list. Wouldn’t be able to do it in a single WS function
Joe
From: Axton
Sent: Tuesday, June 05, 2012 4:14 PM
We understand your frustration and apologize for the poor customer experience
regarding this issue. Our process is to validate with you the information in
your customer profile and we did not do that in this case. We are working with
our team to better utilize the information provided and ask
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