Re: Error when save form in 7.6.04 SP2

2012-07-03 Thread Mahmoud Mahdy-Mohamed
Dears, We use IE8, is it supported..??, also this problem occurs on Client. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail:

Re: rrrChive with the CMDB

2012-07-03 Thread Misi Mladoniczky
One more thing! If you are copying data from ARX to a join-form, transfertype=SYNCTOTARGET would not work. I suggest you refrain from anything but transfertype=COPY. Best Regards - Misi, RRR AB, http://rrr.se Hi, Sorry, I should have spotted this before... The source server is set

Re: rrrChive with the CMDB

2012-07-03 Thread Danny Kellett
Hi Carl, At the moment this is just an export and therefore just exporting to an ARX file. But thanks for the reply. Nice licensing product by the way! Kind regards Danny Hi Danny, have you tried on the Base Element form (same for Base Relationship)? I would think you would have issues with

Re: rrrChive with the CMDB

2012-07-03 Thread Danny Kellett
Hi Misi, Thanks for the reply and the free tool. I was using this to get the CMDB data to an ARX file really and was puzzelled by the ARAPI call not thinking there is a Company field on the join. But it you dont support it then I will follow Carls recommendation and go from the base forms.

Re: rrrChive with the CMDB

2012-07-03 Thread Misi Mladoniczky
Hi, Yes, but if you have transfertype=SYNCTOTARGET, it tries to perform the same search in the ARX-file as it does against the server. And this may not be possible if the ARX-file has not been created yet... So the first time you export to ARX-files, use the transfertype=COPY. Best

JOB: Norcross, GA Remedy Administrator

2012-07-03 Thread Garrison, Sean (Norcross)
Remedy Administrator Position Description The Remedy Administrator will be one of two resources responsible for the installation, administration and maintenance of the Remedy ITSM platform components including ARS base and Remedy mid-tier. The individual will be responsible for producing and

Re: rrrChive with the CMDB

2012-07-03 Thread Danny Kellett
Hi Misi, source_server = cmdbServerAtACustomerSite source_tcp = 7711 source_user = dkellett source_password = PROMPT source_form = BMC.CORE:BMC_ComputerSystem target_dir = f:\exp target_form = BMC.CORE:BMC_ComputerSystem qual= ('Company' = Bluechip) AND

Re: rrrChive with the CMDB

2012-07-03 Thread Misi Mladoniczky
Hi, You can definitely manage CMDB data with RRR|Chive, but I go against regular forms. If you are working with ARX-files, you can not do a SYNCTOTARGET on the first run, as the ARX-file has not been created yet. Please do a transfertype=COPY instead in that case. After the ARX-file has been

Re: Running the ARsystem service as a plain windows user account

2012-07-03 Thread Reiser, John J
Christopher, The security folks seemed to accept my reply that running as a non-admin may be possible but it needs elevated permissions. I think they are mainly concerned about the system reaching outside the corporate firewall. That was one to the other questions that they had. Since we don't

Re: Running the ARsystem service as a plain windows user account

2012-07-03 Thread patrick zandi
if the application is reaching outside the firewall then three things come to mind. #1 replace the security folks running the firewall, for their misconfiguration. #2 replace the firewall, that is configured correctly and allows an application to network around it. #3 replace network folks that

Re: Running the ARsystem service as a plain windows user account

2012-07-03 Thread strauss
Since my system has been on the public Internet from day one (3.x on NT 4), the corporate firewall has never really been an issue. I control what ports are accessible from where on the individual server firewalls. When we go to a hosted app, that becomes someone else's problem. Christopher

Issue with Work Order Management

2012-07-03 Thread Suresh Loganathan
Hi Team, I need your advice. Our peoples are getting the issue with work order management. It populating below issue. *ARERR [302] Entry does not exist in database. * ** Only few peoples are getting this blip. Can you please help me to resolve this issue. Regards, Suresh Loganathan

experience with virtual load balancer in ITSM environment?

2012-07-03 Thread Tobias Z.
Hi Listers, do you use a virtual load balancer like e.g. jetNexus in you ITSM environment? Does it work fine? We are planning to implement a virtual load balancer for MidTier and AR Servers (ITSM 7.6.04) and are not sure with product would be a good choice. Thanks, Tobias

Fusion Business Solutions - Recruiting for Remedy Conultants

2012-07-03 Thread Kamiya Mehta
Good Afternoon, Fusion is a leading ITSM consultancy and we are one of the biggest BMC Elite partners in Europe. We have couple of positions for a Remedy Consultant (ITSM and ARS) based in and around London. We may be able to help you secure your next piece of work. Could you please

BMC Software Announces Agreement With Elliott Management

2012-07-03 Thread Easter, David
http://investors.bmc.com/releasedetail.cfm?ReleaseID=688680 For those that hadn't seen it yet... Note that I do not have any further inside information on this other than what is publicly available. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC

Re: hi there!

2012-07-03 Thread Longwing, LJ CTR MDA/IC
Dan, Please tell me this account was removed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N Sent: Sunday, July 01, 2012 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: hi there! ** I hope you are doing well. I

Re: BMC Software Announces Agreement With Elliott Management

2012-07-03 Thread pritch
Yes - wonder what that does to all the ballots that were already filed for the annual meeting? - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 3, 2012 11:49:04 AM Subject: BMC Software Announces Agreement With Elliott Management

Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?

2012-07-03 Thread Joe Martin D'Souza
I recently purchased an OBD II Reader (for reading onboard diagnostics on my car), and the data link connector for a PC installs a MS SQL Server Compact 3.5 SP1. I had never heard of this product (SQL Server ‘Compact’) until I just had to install both the 32 and 64 bit version of it to support

Netcool WSDL Integration with Remedy 7.6.01

2012-07-03 Thread Wendy Lynne
** I am working on an integration with Netcool through Web Services. The integration was working fine until the Netcool server, id and password were changed. This integration was built on my dev box and before the changes, the build worked fine for both the creation of tickets and the update for

Re: Securing SRM tickets (SR,WO, Task) for HR

2012-07-03 Thread ITSM.Support
Hi, If we have understood your issue correctly, following things can be configured as one of the solutions to get this done 1. Create two separate companies: one for HRIS and another for NON-HRIS 2. Give unrestricted access to HRIS member, so they will be able to see all the tickets

Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?

2012-07-03 Thread Carl Wilson
Hi, there is a good Wiki article on this: http://en.wikipedia.org/wiki/SQL_Server_Compact MS offer a couple of different flavours of the SQL Server e.g. the above (for mobile and Windows CE) , SQL Server Express (Visual Studio), etc These allow you to use MS SQL without the need for

Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?

2012-07-03 Thread strauss
That replaced the old MSDE (Microsoft Data Engine) instances that things like Crystal Enterprise installed (that were code-red vulnerable ootb). They were basically unmanaged instances of SQL Server 7, 2000, or 2005. It should be fairly secure since it is SQL Server 2008 and Visual Studio

HTML Email template question

2012-07-03 Thread Brittain, Mark
Hi All, I have an interesting challenge with an image in a HTML email template. Straight forward Notify filter that references the template and send out the email. If the email is viewed in Outlook the image appears fine. If I view the email in OWA or on a mobile device then it looks broken. I

Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread Jiri Pospisil
Hi all, I was wondering if anybody has ever seen the following behaviour. About a week ago, our users started getting error “ ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator” when opening AR System Customizable Home Page on mid-tier with

Re: HTML Email template question

2012-07-03 Thread Ray Palla
Mark; HTML can really be hacked up by recipients... especially mobile devices or even Lotus Notes. It's really difficult for mass mailers to get HTML email to look good across all systems. Here's a link to a tool that I've personally found incredibly helpful by displaying your code in a host

PDICT -- Abydos -- installer problems

2012-07-03 Thread patrick zandi
ARS Server : 7.6.04 SP3 Oracle 11.i - Why trying to use the PDICT I am not getting very far installing.. it takes forever. Does anyone actually have this working ? I just would like to know it can happen.. -- Patrick Zandi

Re: Netcool WSDL Integration with Remedy 7.6.01

2012-07-03 Thread Tommy Morris
AXIS 1.4 which is bundled with Remedy AR since 7.5 onwards sets the mustunderstand attribute to 1 if it finds SOAP header information in the Client request to the Webservice (AR or External) for example WS Security information like username and password. When SOAP header information is sent

Re: Completely OT: MS SQL Server 'Compact' 3.5 SP1... How does this differ from the regular SQL server?

2012-07-03 Thread Joe Martin D'Souza
That makes sense as it did install the Crystal Reports Basic Runtime for Visual Studio 2008 before installing the SQL Server Compact. Thank you Chris and Carl.. Please send direct emails to me with any responses related to this thread since it is not directly in relation with the ARS.. Thank

Re: PDICT -- Abydos -- installer problems

2012-07-03 Thread Scott Philben
I am having similar issues in that the installer (C:\Software Install\Process Designer 8.3.02\ProcessDesignerInstallAndConfig_8.3.02\PDICT\setup.exe) runs, it puts an icon on my desktop and then stops. The icon points to: C:\Program Files\BMC Software\Process Designer 8\Integration and

Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread John Baker
Hello It's a bug in the Mid Tier. The stack trace is trying to convert a string, I assume read from the request, to a number. The string is empty and hence the parse fails, leading to the exception (which should be caught and handled, but isn't). I think you'll need to collect a Fiddler

Re: [SPAM]Re: hi there!

2012-07-03 Thread arslist
No for several reasons: 1) It has been subscribed since 2004 without prior incident 2) For some odd reason my email system decided to mark it and many arslist emails as spam so I didn't see it until you mentioned it 3) Haven't been around to do it until now, Canada Day Weekend. I will now look

Re: [SPAM]Re: hi there!

2012-07-03 Thread Longwing, LJ CTR MDA/IC
Wellby removed I was of course referring to 'handled' :)...which you of course always do :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, July 03, 2012 2:06 PM To: arslist@ARSLIST.ORG Subject:

Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread Jiri Pospisil
Hi, Thanks for the suggestion. But as I said, when I turn Fiddler on to take the trace, it works fine and the error disappears. Any idea why that might be? Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker

Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread John Baker
Sorry, I missed that part. I'm surprised that Fiddler changes the way the Javascript runs - you may want to think about using wireshark to get a packet trace, but that's quite low level stuff. Either way, it's a bug and it's not your fault :)

Re: [SPAM]Re: hi there!

2012-07-03 Thread Joe Martin D'Souza
I got a feeling his account was spoofed or hacked.. I don't recall seeing any negative postings from this user as well.. -Original Message- From: arslist Sent: Tuesday, July 03, 2012 4:05 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: [SPAM]Re: hi

AUTO: Chris Ingalls is out of the office (returning 07/09/2012)

2012-07-03 Thread Chris Ingalls
I am out of the office until 07/09/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message

Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread Lou
Bmc gave me a javascript file that I could throw on midtier and it will pop the error with some more debug information. This error is be very generic. We had the same issue and it turned out to be our load balancer that was causing the issue. On Jul 3, 2012, at 4:52 PM, Jiri Pospisil

BMC Software Announces Agreement With Elliott Management

2012-07-03 Thread Joel Sender
It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Sender

WWRUG12 Submission Deadline - Extended!!

2012-07-03 Thread bullcreek.com
Hello fellow ARSLister's and WWRUG'ers, A couple of great things have happened since my last (mid-week) blast to you (from Bangalore, India). 1. We have extended the deadline for submissions to July 9, 2012 to accommodate lots of folks on holiday and PTO. 2. We have expanded the scope of the

Re: BMC Software Announces Agreement With Elliott Management

2012-07-03 Thread Howard Richter
Joe, Thanks I just hope this is not the start of the peregrine years all over again.. Have a great 4th. Howard Sent from one of Howard's iPads On Jul 3, 2012, at 8:25 PM, Joel Sender jdsen...@earthlink.net wrote: It looks like the war is over.