this needs to be made data driven, many customers prefer adding more values
and we end up doing customizations :(
-Karthik
On 4 October 2012 06:58, Simon Ellis simon.el...@telecom.co.nz wrote:
**
There’s an RFE (SW00291675) logged with BMC to make this a data driven
process which is suppose
Is the web service you are trying to consume exposed from Remedy or
external tool? From the screenshot, it doesn't seem to be exposed from
remedy.
If exposed by remedy, then username and password tokens should have been
there by default.
Would you be able to use a freeware like soapui and try
Thank you everyone that replied. I appreciate the assistance.
Sandra Hennigan
Remedy Developer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: Monday, October 01, 2012 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle
Case insensitive searches can perform very slows and can cause performance
bottleneck at the remedy application layer as case insensitive queries may
cause full table scan over unique index scan, I would go for Oracle.
-Original Message-
From: Action Request System discussion
You have to rebuild your ootb indexes to inlude case insensitive otherwise the
bmc indexes will not be used.
On Oct 4, 2012, at 8:38 AM, Hullule, Kiran kiran_hull...@bmc.com wrote:
Case insensitive searches can perform very slows and can cause performance
bottleneck at the remedy
Yes, and that's only applicable to Oracle database.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lou
Sent: Thursday, October 04, 2012 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL or Oracle
You have to rebuild your
That’s a bug in JAVA Email daemon, you can think of an upgrade of remedy to
latest version/patch. There are no plans to fix this in 7.1 version.
To answer your question, you can rely on AR System Email Error Log form for any
SEVERE errors.
From: Action Request System discussion list(ARSList)
ITSM 764 sp2
Does anybody know how to add new values to the Available Fields list on the new
Web report designer form? We have a requirement to include the Help Desk field
Support Group Organization as a field that can be used in Web reports.
Thank you.
Frank
Hi Fred,
that was the issue. Using
sAMAccountName=$\USER$
helped to solve my problem.
Many thanks
On 10/2/2012 3:35 PM, Grooms, Frederick W wrote:
Serouche,
The Login Name on an Active Directory LDAP search is usually sAMAccountName, so in the
configuration form AREA LDAP Configuration
I think( I might be wrong) the web report designer shows only the fields
that are on the default view.
So you may have to bring the fields you want to default view and hide them.
I do not have a working ITSM instance with me to validate it.
On Thursday, October 4, 2012 6:28:40 AM UTC-7, Frank
Also it won't show the diary fields and if I am not wrong fields with length
more than 256 chars...(need to confirm the second part but first Iam very sure
of.)
Thanks,
Vikrant
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent:
I believe you need to have that field on the best practice view. Once you
add the field to the view it would appear in the list.
- Karthik
On Oct 4, 2012 6:58 PM, Frank Caruso caruso.fr...@gmail.com wrote:
ITSM 764 sp2
Does anybody know how to add new values to the Available Fields list on
Over 100 sessions, plus keynotes, Evening With Engineering,
And of course the pre-conference tutorials (small extra charge).
We have an unprecedented, since the days of RUG, set of BMC
Expertise on site, especially for the Evening With Engineering,
And for the first time in years, Support
That worked when creating a new report. But for existing reports the new field
does not show up.
Any thoughts on how to get the field to show for existing reports?
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May we know the field type and length of the fields you trying to get on the
report.
Frank Caruso caruso.fr...@gmail.com wrote:
That worked when creating a new report. But for existing reports the new field
does not show up.
Any thoughts on how to get the field to show for existing reports?
The Assigned Support Organization; char 60. It is available if I create a new
report but if I edit an existing report it does not show up.
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attend wwrug12
If it is an OOTB report provided by BMC, you can take advantage of the white
paper describing how to modify OOTB reports:
Using a BIRT Editor to Create or Modify Web Reports White Paper
https://docs.bmc.com/docs/download/attachments/165478929/ARS_UsingBIRTEditor_7604.pdf
-David J. Easter
So how are your Mac users doing with Safari? I am still seeing myriad problems
trying to access Remedy Knowledge Management 8.0.00 content in Safari from a
search (and that is content CREATED in RKM 8.0.00). It's better than 7.6.04.x
(which does NOT work AT ALL, and forced us to keep RKM 7.2
Hi all,
I've a (big big) problem with the ITSM 7.6.
I need to resize all form and adeguate it at monitor resolution (Browser
resolution).
Many Customers have several type of screens and the ITSM forms look all
concentrated on an edge of the screen.
Why does ITSM doesn't comes with a set of
Peter,
7.6.04 has some panel flow options that allow things to re-size with the
window8.0 introduced even morebut you are a bit out of luck if you are
looking to avoid doing the re-sizing all yourselfthe forms look the way
they do because of limitations in the design at the time of
Thanks for the suggestions. Using SLM may be an interesting way of solving
this request. What I originally thought of was to build a filter on approval
requests that pushes some of the fields to a custom form, which would then try
to match against a custom “approval escalation mappings” form
It would also help if the status reason fields were audited - that's another
customisation to be done.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: 04 October 2012 07:09
To: arslist@ARSLIST.ORG
Subject: Re: Status Reason Selection
The patches all ran fine for me after a clean install of the individual
components.
I didn’t use the stack installer as in 7.6 it contained loads of language packs
that affect the running of the system on a VM on a laptop. I assume this is the
same on V8?
From: Action Request System
InfoPro is currently seeking a seasoned full-time Remedy Developer for an
upcoming position in Falls Church, VA. For more details, please contact Keshia
Thomas at ktho...@infopro.net or 703-226-2561.
...see job posting below or visit our career page at:
Also,
aix box has dedicated 2 cpu
Processor Clock Speed: 4144 MHz
CPU Type: 64-bit
Kernel Type: 64-bit
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attend wwrug12 www.wwrug12.com ARSList: Where the
Hi,
You can always use environment variable ARRPC=390680, export ARRPC to
force runmacro, or any API-program not overriding the setting, to connect
to a specific queue.
It is not altogether clear how you have come to the conclusion that
list-calls are sent to the fast-queue. I have never seen
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