Re: Help with Support Company Access Configuration

2013-02-01 Thread Ankita Pankaj
Hi Keith, I am not sure if i got your problem correctly . But have you given access(in restriction access table in people form) to your user of support company for the Customer company. Thanks, Ankita On Thu, Jan 31, 2013 at 9:47 PM, Keith fawcett keith.fawc...@gmail.comwrote: Has anyone

Re: Bar Code Software for Asset Management

2013-02-01 Thread Jannie Stander
Good Day Jesus Hope you are well… We saw your request on ARLists and we can confirm that we have a solution that meets this requirement. We have successfully implemented this in a number of AR Based solutions, both ITSM and Custom built. We have a write-up of this on our website

Portmapper and RPC

2013-02-01 Thread Frank Caruso
ITSM 764 RHEL 5.2 We have stood up multiple 764 ARS servers using the stack installer which defaults to using portmapper. According to support we should've manually added the list of arserverd RPC ports to the /etc/rpc file in order for portmapper to work. This was never done, portmapper is

Re: Portmapper and RPC

2013-02-01 Thread Sylvain YVON
Hi, Have you checked the actual content of your /etc/rpc file ? If you install as root, the installer will modify the file by itself. If you install as a regular user, the installer will ask you to do it as root. On Fri, Feb 1, 2013 at 3:09 PM, Frank Caruso caruso.fr...@gmail.com wrote: ITSM

Re: Portmapper and RPC

2013-02-01 Thread Frank Caruso
There is nothing specific to ARS in the RPC file. The Stack Installer does not prompt to update the rpc file nor does it do it automatically if doing a root install. Thank you ___ UNSUBSCRIBE or access ARSlist Archives

Re: SRM in 7.6.04

2013-02-01 Thread Easter, David
It's a tiered licensing structure, so best to get the quote from your sales rep. Your sales rep can determine how many licenses and of what type you need since the number of licenses influences the price per license. -David J. Easter Manager of Product Management, AR System BSM Atrium

Re: Bar Code Software for Asset Management

2013-02-01 Thread Barbour, Brandi D
I have used Mobile Reach to accomplish this with great success on a various projects. This product is easy to install, configure and customize to meet your needs. Also, when looking at support for a product, Mobile Reach goes above and beyond the call of duty. There are a few ways to print

Disable Windows client Auto-Refresh?

2013-02-01 Thread L G Robinson
Hi Folks, Does anyone know of a way to disable the Auto-Refresh... menu item in the View menu of the Windows client? I am suffering from a shortage of floating licenses and I want to make sure that my users are not presenting a false usage profile by doing auto-refresh. I have un-checked the

Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Howard Richter
Happy Friday all, We have been seeing a very strange error since our go-live with 7.6.4 (and working with no luck with BMC support), when we restart our mid-tiers. We are on windows server 2008 and using MSSQL 2008. What we have seen is we will shut down our two customer facing arservers

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Kulkarni, Vikrant
Probably you might have checked but still is worth mentioning about a thread on the list regarding pre loading of MT. You might wanna give it a look Sent from my Xperia™ smartphone Howard Richter hbr4...@gmail.com wrote: ** Happy Friday all, We have been seeing a very strange error since

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Longwing, LJ CTR MDA/IC
Howard, I highly recommend turning on API/SQL logging to the same file, and then startup the Mid-Tier. At the end of the 'unavailable' period you should have a VERY good log file that will be able to be analyzed by arwklga to give you the reasons for your errors. It will tell you what API

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Howard Richter
Done all of that. But with the latest outage we have it narrowed down to the restarting of the mid-tiers that is causing the issues. Sent to BMC on one of the restarts a multi gig log file. The strange item is that we refreshed our QA and staging system, with production data and the issue does

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Murnane, Phil
Hi Howard! I'd ask the BMC support person handling your case to get in touch with OnDemand Operations support and find out what the latest hotfix patches are for ARS and MT. I just wrapped up a gig with OnDemand, and they seem to get the hotfixes very quickly, so if you knew precisely what to

AUTO: Barb Wagner/Minneapolis/IBM is out of the office 2/4 - 2/11 (returning 02/12/2013)

2013-02-01 Thread Barb Wagner
I am out of the office until 02/12/2013. I will be out of the office on vacation with no access to voice or email from 2/4 - 2/11 if this matter is urgent please contact the following: Remedy Issues - Kevin Bond (krb...@us.ibm.com) IMPACT Issues - Rodney Walker (rmwal...@us.ibm.com) All other

Re: Slow system restart/arsystem errors after restarting the mid-tiers on 7.6.4

2013-02-01 Thread Howard Richter
Hey Phil, Hope your doing well. That is a call for Monday. Thanks for the idea, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Friday, February 01, 2013 2:01 PM To: arslist@ARSLIST.ORG

Re: Disable Windows client Auto-Refresh?

2013-02-01 Thread Grooms, Frederick W
I just tested it with ARS 7.6.04 SP3 and it greyed out the View - Auto Refresh on the user tool (also 7.6.04 SP3). It does not remove the Right Click on the Results List - Auto Refresh setting When you tried it did you clear your User Tool cache? You can use the Run Process command to set