Hi Mark,
There is guidline from BMC to increase AP:Role Member list field length.
You can get in tocuh with BMC Support for guidline.
Make sure, size has increased not more than 4000 Char beacuse that will
change datatype in case of oracle db and which may have huge impact at db
level.
Regards
Atrium orchestrator will also do this if you have one.
Else a java plugin can be written as well.
Regards,
Karthik
On Jul 11, 2013 11:22 AM, Karthik karthik...@gmail.com wrote:
not very sure. But, it should work is what i beleive
On 11 July 2013 11:18, Robin Mathew robi...@rediffmail.com
Have you enabled Cache Only Server Display Property in the config tab of AR
Admin Console ?
If yes then it is already fixed in 7.6.04 SP4. Ask support for SW00425132 fix.
Regards,
Ashish Thakur
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: 11 July 2013 01:35
Subject: Re:
Yes Robin. Atrium Integrator support custom application as well. You can
write your own transformation.
On Jul 11, 2013 11:49 AM, Karthik karthik...@gmail.com wrote:
**
Atrium orchestrator will also do this if you have one.
Else a java plugin can be written as well.
Regards,
Karthik
On
Dear List,
** **
We are having two issues while working on attachments. Its an intermittent
issue on browser (both IE and FF). Please let me know if there is any
solution for this.
**1. **Unable to upload an attachment. *Failed to Add Attachment* message
displayed on pop-up. Using
Hi Sreeni,
Something to consider or try for this issue:
From Knowledge Article KA327209
This might be caused by a lack of memory. Try to increase Java's heapsize and
set the parameter inmemoryattdatalimit. For example:
arsystem.attachments.inmemoryattdatalimit=153600
The problem can also be
Very interesting. This is NOT enabled, and don't think it ever was, but
it could have been the culprit. We are on SP2.
We found a way around it for now, but if it happens again, I'll refer to
this.
Thanks for your help!
Lisa
-Original Message-
From: Action Request System discussion
Recon Engine is running, no errors, but when adding new records to Asset
Management, they are not moving over to the BMC.ASSET dataset, they are
stuck in the Sandbox.
I'd like to see what's happening so I believe I would turn on API and
SQL logging. But when I turn this on for 5 or 10
Hi Lisa,
A couple of questions:
1. What is the ReconciliationIdentity value of the SANDBOX records? Is it
a zero 0 (If so.backup these records and then delete them and retry
running the job).
2. Does a BMC.ASSET record already exist for the CI with the same Name
value or
We have Remedy (via Internet Explorer) hosted on Citrix. It's sort of doubling
down because we use it for people who have virtual desktops, because there is a
defect in our VDI software (possibly another Citrix product) that causes IE to
not work correctly on complex websites such as the Mid
Yep, doing the debug now. But if there are no errors, I'm not sure what
it's going to show me.
I'm going to check the logs in a few minutes and see what I can find.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
1. ReconciliationIdentity is not zero, there is a normal number in there
2. No records already exist (I checked to make sure) these are all new
records
3. Looking at the log files and they are 0 KB which means to me no
problems (or does it mean that it's not doing what it's supposed to)
4. The
OK, on some of the records the ReconciliationIdentity is ZERO. What
does that mean? Also, what do you mean by backing up these records,
deleting and then retry running the job?
Or I could delete them all together (this is only staging so we are just
testing here) and restart recon processes and
I have one server in a server pool returning
PLGN TID: 004324 RPC ID: 01 Queue: AREA Client-RPC:
390695 /* Thu Jul 11 2013 11:47:51.3220 */AREA.SSO INFO User NOT logging
in from Mid-Tier IP Address.
It thinks its coming from my desktop instead of mid-tier. This must be a simple
Hi Lisa,
I have seen in some cases when there entries with a 0 ReconciliationIdentity
that it can freeze up the processing of sandbox records.
Since you are in a staged environment try deleting these records and re-running
the sandbox job manually from the cmdb:console form -- under the
Have you configured that server as a valid IP in the sso.cfg file on your
Remedy server?
On Thu, Jul 11, 2013 at 9:54 AM, Moellmer, Matthew
matthew.moell...@53.comwrote:
**
I have one server in a server pool returning
** **
PLGN TID: 004324 RPC ID: 01 Queue: AREA
Yes..
In plugin logs can see areasso.cfg load the correct IPS's but thinks it is
coming from my local machine instead of mid-tier
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Thursday, July 11, 2013 12:35 PM
To:
Hi Ryan,
Thanks for your advice
We have already set the maximum heap size to 1536MB. We are on tomcat 6.0
with 32bit hence we can't increase more than 1536MB. We are also monitoring
attstore directory and its not growing anything rapidly.
Any other ideas please.
Thanks,
Sreeni
On Thu, Jul
Matthew,
The only way it could be coming from your ip is if you are using a Mid-Tier
on your machine. When looking at the arplugin log file, if you have
everything set at the proper levels, you should be able to see what IP the
login attempt is coming from, if you trace that IP, is it the IP of
I dont know if this helps but from my point of view Overlays are cool
dangerous. If you dont know what you are doing and by pass the Overlay
Functionality you can really screw up a form.
Regards,
David Charters
Charters Technologies
317-331-8985
4370 W 126th
Zionsville, In 46077
Hi Victoria,
It might be helpful to provide the list you already have and then people
can just send in suggestions that aren't on your list.
Regards,
Susan
On Thu, Jul 11, 2013 at 12:55 PM, David Charters
da...@charterstechnologies.com wrote:
**
I don’t know if this helps but from my point
Ah. Found it. Apparently there are external library references within the
diserver, data import tool, and Developer Studio that reference Jetty jar files.
This is bad news for me. I can't run ARS 8.1 with a compliance issue that old.
My security people would have my head.
Ah well... this is
Open an issue with BMC on this and they may be willing to either update
their references, or provide you with directions to do so :)
On Thu, Jul 11, 2013 at 12:19 PM, Differ, Alfred W CTR PHD NSWC, 210
alfred.differ@navy.mil wrote:
Ah. Found it. Apparently there are external library
I just noticed that Victoria didn't send it to the list...David did
:)...Victoria may not even be on the list...I don't see posts from her at
all.
On Thu, Jul 11, 2013 at 12:18 PM, Susan Palmer suzanpal...@gmail.comwrote:
**
Hi Victoria,
It might be helpful to provide the list you already
When you paste into Remedy are you pasting into the User Tool or Mid-Tier? I
don't remember how Unicode the 7.5 user tool is, but Mid-Tier is Unicode
compliant.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Drinks all around the table !!
We completed the upgrade to v8.1, Oracle 11g unicode on Linux on our play
server today! Several restarts, dealing with numerous error messages
mainly to do with the database, but finally we're there. We've never been
so version current!
And everything seems to
Into the user tool ... we haven't installed mid-tier yet. But I was
hoping that not everyone would have to use mid-tier, my personal preference
is the user tool.
On Thu, Jul 11, 2013 at 2:14 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
When you paste into Remedy are you pasting
Fred is right. The 7.5 UT is not unicode compliant.
Rick
On Jul 11, 2013 12:19 PM, Susan Palmer suzanpal...@gmail.com wrote:
** Into the user tool ... we haven't installed mid-tier yet. But I was
hoping that not everyone would have to use mid-tier, my personal preference
is the user tool.
Just curious if anyone on the list has ever tried this parameter in the ar.conf?
Select-Query-Hint: NOLOCK
If so what were your results? Did you have any negative impact in prod?
Thanks,
Sean
___
UNSUBSCRIBE or
as of the 7.6 version of ITSM, you cannot use the user tool in some
places...as of 8.1, it's completely unsupported for use in many of the ITSM
forms...so yea, gotta get that part up and running before you can check the
Unicode portion of things.
On Thu, Jul 11, 2013 at 1:19 PM, Susan Palmer
Sean,
I have used it successfully for a number of years. The advantage of it
obviously is that a Query is not blocked by an insert/update, but only
queries NOT on C1 (which Remedy does allot of BTW)
the potential down side is a dirty query...a query that contains data that
may not have been
We don't use ITSM, all custom [?] . We can easily use the mid-tier in
China and had planned to use it in all our remote locations. Easier than
deploying the user tool.
We plan on doing the mid-tier install Mon or Tues so I guess we'll know
better then!
Thanks everyone ...
Susan
On Thu,
Sean,
Select-Query-Hint: NOLOCK
Queries on server group are designed to use NOLOCK hint.
But this should not cause the performance issue on DB and respectively to
AR server. Many uses this with more than five servers in server group.
It is just that Primary or any other server has changed its
Do you know if 7.6.4 is unicode compliant?
On Thu, Jul 11, 2013 at 3:18 PM, Rick Cook remedyr...@gmail.com wrote:
**
Fred is right. The 7.5 UT is not unicode compliant.
Rick
On Jul 11, 2013 12:19 PM, Susan Palmer suzanpal...@gmail.com wrote:
** Into the user tool ... we haven't
BMC should have data on that. I don't want to trust my memory on it.
Rick
On Jul 11, 2013 2:02 PM, Susan Palmer suzanpal...@gmail.com wrote:
** Do you know if 7.6.4 is unicode compliant?
On Thu, Jul 11, 2013 at 3:18 PM, Rick Cook remedyr...@gmail.com wrote:
**
Fred is right. The 7.5 UT
I have looked through everything. Just waiting for support reply.
Thanks .. :)
On Thu, Jul 11, 2013 at 4:44 PM, Rick Cook remedyr...@gmail.com wrote:
**
BMC should have data on that. I don't want to trust my memory on it.
Rick
On Jul 11, 2013 2:02 PM, Susan Palmer
User Tool is not Unicode compliant. For 8.1, I would recommend using mid-tier.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Thursday, July 11, 2013 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Solaris to Linux -
Thanks for the info Bhanu.
Susan
On Thu, Jul 11, 2013 at 5:10 PM, Singh, Bhanu bhanu_si...@bmc.com wrote:
**
User Tool is not Unicode compliant. For 8.1, I would recommend using
mid-tier.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG]
Hi Lisa,
1- Are indentification ids getting generated for
manual created CI in sandbox?
2- If yes, copy reconID of any of manual created
And search on BASE_Element form and check
Check how many records your getting?
3- do you have any other datasource integrated
With cmdb to
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