Re: ARJAVAPLUGIN Timeout setting (web service consumption)

2013-10-21 Thread Walters, Mark
Take a look in the pluginsvr_config.xml file for the Java plugin instance that's loading the web services plugin - what's set here; !-- This configuration allows you to set the time-out for webservices plugin. The value of

Splunk - Remedy Integration

2013-10-21 Thread Sachin Verma
Hi, The issue is related to integrate Splunk with ARS7.6.04. Splunk is implemented to monitor some network devices and generate an alert if there is any issue. We have: -the java program ready with in-turn able to consume remedy web-services to create an incident in remedy. -We have also

Re: Splunk - Remedy Integration

2013-10-21 Thread Vikrant Kulkarni
Hi, The batch file can take command line parameters which can be set via splunk dynamically. The batch file can send the input parameters for the Java code calling web service. This is a solution at a very layman's terms. Hope it helps you. Vikrant On 21-Oct-2013 12:48 PM, Sachin Verma

Re: Splunk - Remedy Integration

2013-10-21 Thread Sachin Verma
Thanks Vikrant, actually I am looking for the solution: how to pass the alert values generated from Splunk to the batch file. How to dynamically set those at Splunk while calling the batch file? Regards, Sachin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

2013-10-21 Thread BradRemedy
Hi Davin Thanks for this - will download the presentation. Wasn't able to make the RUG next year - however next year I will be there. Cheers Brad On Fri, Oct 18, 2013 at 6:17 PM, Davin Lindner-Green davin.lindner-gr...@raptek.com wrote: ** It sounds like you are getting some good advice

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

2013-10-21 Thread BradRemedy
Hi Rod Yes I am moving to 64bit for OS and DB. Also introducing Server groups and a admin server so a nice project to work on and something I am actually looking forward to. Will check out Misi's data tool as well. Thanks for the advice Cheers Brad On Sat, Oct 19, 2013 at 1:30 PM, Rod Harris

Re: Need help to resolve this issue

2013-10-21 Thread Remedy consultant
Hello , This is structured email interface. Email template contain instruction like Action = Submit and i have also mention schema name. i have checked email template and we are not using request ID (1) field. Regards, Amit B On Fri, Oct 18, 2013 at 6:11 PM, Joel Sender jdsen...@earthlink.net

Re: incoming message is not getting parsed.

2013-10-21 Thread Remedy consultant
Hello , there 3 permisison groupes i.e. Submitter ,Public and Assignee .Out of these groups Submitter is set to Change and Public is set ot View and assignee is set to Change. Regards, Amit B. On Fri, Oct 18, 2013 at 2:14 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: You list the

Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

2013-10-21 Thread Fazila Patel
Thanks to all of you with your feedback. The problem was Resolved after flushing the mid-tier cache. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.zamailto:name.surn...@eoh.co.za |

Re: Customization

2013-10-21 Thread richard....@bwc.state.oh.us
Just asking, but “why Doug” in these situations? Where is your local salesperson or technical person. Don’t you get periodic visits from them or have access to the regional tech person? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt

Re: Customization

2013-10-21 Thread Tauf Chowdhury
Richard, That was my initial thought as well. You would think the local BMC sales rep would be invested in the success of the product at this site. Sent from my iPhone On Oct 21, 2013, at 7:33 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Just asking, but “why

Can a CTM:People record be added to an existing User record?

2013-10-21 Thread McCarty, Brian J
Hey, ARSList! I've been scratching my head on this one for a little while and decided it was time to canvas the experts. We recently moved our development server to a new box and in the process only the USER form records were moved for my development team. We still have access to get into

Re: Can a CTM:People record be added to an existing User record?

2013-10-21 Thread LJ LongWing
Here is a 'cheat' for you add a 1 to the end of the current user record, create the people record the way you want, then delete the user record created by the people process, and rename the 'actual' user record in place of the deleted one. On Mon, Oct 21, 2013 at 8:37 AM, McCarty, Brian J

Re: Customization

2013-10-21 Thread Drew Shuller
Absolutely. Your sales rep should be available for a conference call with management. There are many, many instances where a salesperson can speak the language of management, so that they can better understand what should happen. We had a sales rep named Aaron Duchak who answered every question

7604 ITSM field mapping for pushing from incident to create a Task

2013-10-21 Thread Daniel
I was wondering if someone has the field mapping, and is willing to share it, for custom code in a filter, to create a task from an Incident? [yes, I do realize I could trace the workflow of the Incident and pressing the Task buttons etc. just hoping someone will be nice so I can avoid all

Re: Can a CTM:People record be added to an existing User record?

2013-10-21 Thread Joe D'Souza
Neat trick LJ - never tried that one. If I am not mistaken the MERGE filters do not check for the same validations as when you SUBMIT, so creating info to import works too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ

Re: Customization

2013-10-21 Thread David Charters
I agree, in my experience with Doug, he is more like most of us. He is a techy. Account Execs need to handle management not techy people. Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Can a CTM:People record be added to an existing User record?

2013-10-21 Thread David Charters
Is this 7.6.4? Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, October 21, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Can a CTM:People record

Re: Customization

2013-10-21 Thread LJ LongWing
ButDoug is executive, and deals with executives every dayso he is able to get down to the 1's and 0's if you want, but he is the most convincing person I have ever talked to about the virtues of Remedy and why everything works the way it doeswhile I would never ASK Doug to talk to my

Re: Splunk - Remedy Integration

2013-10-21 Thread Gareth Oliver
A quick search on http://answers.splunk.com shows the question comes up regularly, so have a look at the following to see if they point you in the right direction: http://answers.splunk.com/search/?q=alert+script+parameterSubmit=Search

Re: Can a CTM:People record be added to an existing User record?

2013-10-21 Thread Misi Mladoniczky
Hi, It should be pretty much any version really. Just make sure to align fields like License Type, Group List and Application Licenses in the User records with CTM:People and CTM:People Permission Groups forms. Best Regards - Misi, RRR AB, http://rrr.se Is this 7.6.4? Sincerely,