Hi, We originally had a single server stage/test system and a two node server
group for production, running 7.6.03. In order to upgrade to 8.1.0, we have
built a whole new phyiscal and virtual environment on which we do a DB restore
from prod and upgrade to 8.1.0. In conjunction with that, we
Atrium Core Console - Cannot establish a network connection
Atrium Intregrator 7.6.04 SP2 was working fine and all of a sudden gives the
above mentioned error.
Error appears only for Atrium Core Console.
AR Server 7.6.04
Atrium CMDB 7.6.04 SP2
Atrium Integrator 7.6.04 SP2
As per BMC, checked
Hi List,
I need your assistance for following issue. Here I am concerned about
input/ouput settings made in Remedy webservice object are not getting reflected
in corresponding WSDL URL or file.
I am seeing some strange behaviour in Remedy webservice and their corresponding
WSDL files.
Just to add my $0.02, we're close to moving to 8.1 in production, although
we're past the technical team testing phase and about to go to UAT. We did
already get to 8.1 ARS in Production with ITSM 7.6.4 with no new problems so I
can vouch for that as well.
There seem to be a few really good
Jesus,
My experience is that the integration pack for 7.6.04 is free. If you are
using Remedy 8.x, you need to purchase the next version of the integration pack.
Kelverion is the group that developed Opalis, which is essentially Orchestrator
2012 with Microsoft branding all over it. I expect
I confirm what Jim said, Jesus. I was the Remedy resource who got the AR
7.1/7.5 interface with SCOM working for Microsoft, and when I came back to
do the 7.6x/ changes, they were transitioning to the Opalis tool for
configuring the interfaces between all of their SC tools and outside apps.
That
If all I want to do is upgrade ARS and SRM from 7.6.4 to 8.X, does anyone have
anything that is step by step on how it should be done. In the order it
should be done.
The most frustrating thing is the install of ITSM, you have to install
everything in a specific order and BMC didn't provide
I'm pretty sure you have to have ITSM upgraded prior to SRM, even if BMC
doesn't officially say that. I don't recall what it is, but I think there is
some field mapping change or something that would be different and limit the
functionality. Then again, I could be wrong.
As far as BMC
On the subject of upgrade, an upgrade of AR System (server and midtier) and SRM
to 8.1 while ITSM remains
at 7.6.04 is a fully supported upgrade path to the system.
You cannot upgrade Incident without upgrading Change or Asset without upgrading
Incident so those
applications are locked in step
Thanks for the correction. Is there any drawback to doing this, then?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, January 14, 2014 12:30 PM
To:
We did our dev. And SRM does require the ITSM to be upgraded.
1. ARS
2. Atrium
3. ITSM
4. SLM
5. SRM
6. RKM
We didn't have RKM in our previous 7.6.04, so I deselected it from thr ITSM
installer. I ran RKM before the new SRM and I problems with its
integration with SRM and some other funny
Doug,
Thank you for the reply. Are there any specific steps to follow in specific
order to accomplish this?
Thank you!
Claire
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, January 14, 2014 12:30 PM
To:
CHI is embarking on an ADDM implementation in beautiful Colorado. Looking for
Sr. Remedy Developers and ADDM expertise to support this project. Initially,
these will be contract positions (90+ Days) but we may be interested in
contract-to-hire with the right talent. These are US based
Hi Greg,
I'm confused. Is this position in Seattle?
Stan
(A Russell Wilson and Pete Carroll fan.)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, Greg W
Sent: Tuesday, January 14, 2014 12:09 PM
To: arslist@ARSLIST.ORG
Subject:
Based on the statement soon to be home of the Super Bowl XLVIII champs I
think the position is in San Francisco.
Tim
(49ers Die Hard)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Tuesday,
Claire,
I don't know of any special steps needed. You can check with the support team
but I think the steps are
just
Upgrade AR System
Upgrade midtier
these need to be on 8.1 to install an 8.1 application.
Upgrade SRM
Now, the SRM upgrade will notice that the Foundation data is 7.6.04 and
I thought he meant Houston
Oh wait... we had the WORST team... Never mind!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Tuesday, January 14, 2014 3:15 PM
To: arslist@ARSLIST.ORG
I need to get an understanding of the effort needed for creating an integration
with 3rd party ticket system and Remedy through any method available OOTB (like
API/Web Services…). I know BMC has Orchestrator and that there are other tools
for this but my mission is to find away to do this
Assuming you know the requirements and have connection information etc...
Assuming you are comfortable with the technology (API/Soap/etc…)
Assuming it is your first time (Otherwise you probably wouldn’t be asking)
I think you can pull it off in less than 40 hrs.
Your next integration time
Depends if its a two way integration or one way... Depends on if the third
party software has a web service interface to fetch and push data into it.
It also depends on that frequency of integration as correctly mentioned in
the earlier post.
In short tell us a bit more might help us to estimate
Hi All
Hope everyone is well.
We are busy with our upgrade to ITSM 8 and have setup a completely new
environment which will host the Version 8 applications. We are currently
running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6.
The new environment has been setup and configured and is working
Brad,
You have multiple options to move data, I would first like to ask a couple
questions.
Transactional Data - Number of INC, CHG, SRM, PBM, Task. Just ballpark 100K or
million. Volume per month 50K, 100K or million
Number of open tickets INC, CHG, SRM, PBM, Task
I have leveraged ARX
Hi
With all the various modules, I would say we have 1 million combined
records with around 200 new records being created via SRM on a daily basis
(so around 6000 new calls a month). Not a massive system to other
installations however it is used extensively in our organization.
I was thinking
We have a Meta-Update package that can automate the move of foundation,
transaction (except SRM/D), template and CMDB data AND include new Product
Catalogue, Operational Catalogue, even Operating Company renames, merges and
deletions during the migration. The whole thing is automated and can be
BMC has been good at not deleting any fields from version to version. They
have been adding lots of fields. I would stick to ARX files. As long as you
add your custom fields with the same field number Automap will match them up.
Closed records should not be edited and that only leaves Open
Hi
Yes - you are correct. Doing a proper time estimate needs a lot of informaion
but for now am i just intressted to have an understanding of the effort.
Some more details
* This integration needs to be in real time.
* It needs a two way communication. More precisly will a ticket be worked on
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