Run Process fails without error message

2014-08-21 Thread John Baker
Without wishing to get off topic or 'cross' Dan, VMs rule the world now-a-days. In some organisations, you don't get a desktop, you get one or more VMs and if you want to work in an office, you sit down to a almost dumb workstation and connect to your chosen VM. I've seen really forward thinking

Re: ITSM 7.6 Email From

2014-08-21 Thread Murnane, Phil
Mark: IIRC, if an email address is set into the From: field on the AR System Email Messages form, then the system will leave it unchanged. If this is still true (it's been a few years since I had this same requirement), then all you need is some filters on form to set the field based on your

Re: Business Time Segment Code (Active Links, Filters, Escalations and Form) get modified every night

2014-08-21 Thread Hennigan, Sandra
We had the same issue with ARS 7.5. Are Business Holiday hours setup for the Company? Try disabling the out of the box Business hour records. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Jones

Re: Run Process fails without error message

2014-08-21 Thread arslist
Hi John, Why start worrying about crossing me now? I have just been deploying stuff in VSphere, have VM on my laptop, and have been dealing with VMs for way too long (starting with IBM CMS either early 90s or 80s can't remember when). I am by no means a VM expert, but I am familiar with them

Java plugin server/armonitor pathing

2014-08-21 Thread William Rentfrow
Hi listers - I've been working on a vanilla 8.1 install as I've had time for a sandbox I can test stuff in. Windows Server 2008R2, SQL Server (remote box), Tomcat. At this point only ARS and CMDB, and Atrium Integrator are installed. During the course of the ARS install I installed JRE 8,

Re: Java plugin server/armonitor pathing

2014-08-21 Thread LJ LongWing
William, What is the line in armonitor.conf?... does it start of as java abc, or is it c:\prog*\java? If it's just Java, try fully qualifying the line to the 'proper' java. Is your Remedy running as 'system', or as a user? If it's running as a user, then that user account could have its own

Re: Java plugin server/armonitor pathing

2014-08-21 Thread William Rentfrow
LJ - The service is running as the Local System Account, not as specific user. And the plugin server (and all of the others) have the specific java path: C:\Program Files\Java\jre7\bin\java -Xmx512m -classpath C:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Program Files\BMC

Menus not appearing in MidTier in AST forms

2014-08-21 Thread Terry Bootsma
Hi everyone: ARSystem 8.1.01 Patch 001 (ARsystem and MidTier) + MidTier HotFix 201405141350 ITSM 8.1 Patch 001 Red Hat Linux Apache Tomcat 6.0 Wondering if anyone has seen this before. We have modified the default view in AST:ComputerSystem by adding fields to AST:Attributes and

Re: Java plugin server/armonitor pathing

2014-08-21 Thread LJ LongWing
ok...here is a crazy question for you.have you done a search on your server and verified that the file you are modifying is the file being used? It's possible that the armonitor that's being used isn't the one you think is...I have seen sometimes where it installs into a subdirectory You

Re: Java plugin server/armonitor pathing

2014-08-21 Thread William Rentfrow
I actually have Process Explorer (if anyone reading this doesn't have it, it's pretty awesome for Windows) but I hadn't checked it that way. I did, and the armonitor.exe that is executing is the one I anticipated. Also, the environment variables set for that show the ARMCONFIGFILE is the

Re: SAML Integration

2014-08-21 Thread Ray Gellenbeck
Sorry for the late reply on this, not sure how I didn't see it before now. I implemented SAML SSO here at Sony in a against a global authentication system. 1. Remedy OnDemand SaaS (hosted in Phoenix CapGemini) 2. VPN tunnel to our data center at a remote location 3. Appropriate holes punched

Passing query like User tool to API

2014-08-21 Thread Sweety
Hi Experts, How to pass a query like we do in user tool to api method GetListEntryWithFields()? I found a method parseQualfication but do not know how to use it. Can anybody provide a sample code snippet to use it? 1) How to utilize parseQualfication? 2) What should be done after that? 3) How

Remedy Jobs in Australia?

2014-08-21 Thread Vikrant
hi Experts, Just a quick question non technical sort of if you guys don't mind. I recently got my Australian PR and currently looking for jobs in Australia. How do I go about it? and how is the market there recently? If everything works well I am planning to be in Australia from 1st Jan 2015