Not sure if you're using Smart IT or have the option to, but take a look at the
following documentation in regards to integrating Smart IT with phone systems
to see if its any help.
https://docs.bmc.com/docs/display/public/smartIT15/Integrating+Smart+IT+with+phone+systems
__
Hi, Brian:
The prompt name does not matter. It should simply be something that makes
sense to the end-user. For instance, here is a parameterized search statement
that successfully ran against Work Order via the Mid-Tier:
'Status*' <= "In Progress" AND 'Submit Date' >= "$BoogieWoogie$"
Once
Hi,
Well, this is not the same thing as the old macros that could prompt for
input...
You are right about the $xxx$.
In the SYS:Predefined Queries the fields say External, which to me sound like
it is used in an EXTERNAL() search possibly in a table field.
I was guessing that the EXTERNAL() w
Misi - $Enter Date$ is just the parameter wording.
So if you use 'Submit Date' >= "$Enter Date$" in the advanced search bar it
will prompt you for a date and the results will return anything created after
that date. You can save this search and run it as your own search. You could
also put t
Thanks Phil, LJ, and Rick for the input on Splunk. I appreciate the info. :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent: Friday, January 27, 2017 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Splunk
**
Hi Randy,
Splunk can
Reading this again I might have answer the wrong question. I was talking
about saving a keyword in a record but I think you are looking how to save
a parameter prompt as in
https://docs.bmc.com/docs/display/public/ars91/Including+parameters+in+saved+or+defined+searches
On Tue, Jan 31, 2017 at 9:20
After the first dollar sign is correct. At least that is how I have always
done it and am doing here: https://communities.bmc.com/message/547542
On Tue, Jan 31, 2017 at 8:46 AM, Misi Mladoniczky wrote:
> **
> Hi,
>
> I thought the backslash was before the last $, but I might be wrong...
>
> And
Hi,
I thought the backslash was before the last $, but I might be wrong...
And does the $Enter Date$ field exist on the form? You might need to add it.
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP
2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at W
I looked into this a number of years back. I know the big ACD players like
Avya had plugins to integrate with Remedy. The plugins are typically bare
bones and need some tweaking, but should give you a baseline. I think
AttivaSoft also had a product out there that did something similar, but I'
I'm thinking for this requirement I may have to utilize SYS:Predefined Queries
on the Incident Management console and then add the ability to select all and
print to csv file. I'm trying to find the right syntax to utilize parameters
in SYS:Predefined Queries though. I tried "$Enter Date$" and
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