Re: Remedy User and CLI

Hi Alexander, you are looking for the driver programm. See 7.1 C API Reference chapter Using the driver program from the command line on page 419 ff. Kind regards, Albert Alexander V. Doronin schrieb: HI! Is there any way to open Remedy Form with filled fields (from CLI parameters) in

Re: ARERR [8961] Required element expected in the input XML document

.. Cheers Joe *From:* Albert Bihler [EMAIL PROTECTED] *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, November 12, 2008 4:05:22 AM *Subject:* ARERR [8961] Required element expected in the input XML document Hi list, I have got

ARERR [8961] Required element expected in the input XML document

Hi list, I have got two ARS servers one with ITSM7 (server A) and one just with ARS installed (server B). I am trying to use HPD_IncidentInterface_WS web service that comes with ITSM 7 to modify existing incident tickets. Therefore I created a form on server B that holds the Fields I'd like

Best practice to build interfaces with ITSM Suite

Hi list, does anybody have a best practice guide or whitepaper on how to build interfaces between ITSM Incident, Problem and Change Management and 3rd party systems? On home grown system we normally create an interface form that handles the interface actions. We never allow the 3rd party

Re: Best practice to build interfaces with ITSM Suite

Hi, Michiel, thank you for the link to the appropiate document. It seems to be a good starting point. ... So what I usually do is write another form with some workflow and put that in front of the interface form. So you are using your own interface form to talk to BMCs interface from. One of

Re: Check within workflow for users licence type / state

$ is the one that submitted the User preference form (Default-OTB) then they will be able to modify (their own record) with just a read license Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler Sent: Thursday

Check within workflow for users licence type / state

Hi list, is there a way to check using workflow whether the user that is running the workflow has currently a read, read (floting) or write (floating) license? Whenever a user leaves our main form we write some field values to a user preferences form (on window close). This works fine as long

Trouble with external table qualification using != $NULL$ on enum field

Hi list, I am currently a bit stunned how ARS / Oracle try to do searches on enum filds that check for != $NULL$ On a tabel field that uses an external qualification as 'enumflag' = 0. I can see in sql log something like ... where (T385.C536870961 = 0) If I try this using 'enumflag' !=

Re: Trouble with external table qualification using != $NULL$ on enum field

) [mailto:[EMAIL PROTECTED] On Behalf Of Albert Bihler Sent: Monday, December 03, 2007 12:27 PM To: arslist@ARSLIST.ORG Subject: Trouble with external table qualification using != $NULL$ on enum field Hi list, I am currently a bit stunned how ARS / Oracle try to do searches on enum filds that check

Re: Method to transfer files from local workstation to server

Hi Janie, you could use an attachment field and the PERFORM-ACTION-ADD-ATTACHMENT special run process to get the attachment from the client into the ARS server and then use some filter workflow with PERFORM-ACTION-SAVE-ATTACHMENT to save it on the servers file system. Kind regards, Albert

How to get current field accessibility in Active Link workflow

Hi list, is there a way to get the current accessibility (read/write, read only, diabled) of a field using Active link workflow? We want to avoid some Active Links that run on Return if the field access is read only at the time the user fires the workflow. Or does anybody know of a way to

Re: OT maybe: Translation help with localization of a form...

Hi Joe, here comes the literal translation to German: Usage Statistic of Selected Solution - Gebrauchsstatistik der ausgewählten Lösung or maybe Anwendungsstatistik der ausgewählten Lösung Usage Count - Anzahl Verwendungen or maybe Gebrauchszähler and Spanish: Usage Statistic of Selected

Supportweb browser problems?

Hi list, for a while now I can't access Remedy supportweb with Internet Explorer. Therefore I was using Netscape. But since last week this doesn't work either. Here is my expericence with the Browsers I have currently installed: - Firefox 2.0 I can log in to supportweb, if I try to view open

AR0CHAR* tables in database schema

Hi list, if I check my database there are some tables that I haven't seen before. Does anybody know for what are AR0CHAR* tables used? For me it seems as if they are related to the full text search option. But I can't find any documentation. ARS 7.0.1 (Server group) Solaris 10 Oracle 10gR2 (RAC

Re: Client type

Hi Shafqat, how are you? What are you doing? Kind regars, Albert Heres the part of ar.h you are looking for. /* Client Id for an API program */ #define AR_CLIENT_TYPE_UNKNOWN 0 #define AR_CLIENT_TYPE_PRE_501/* Pre

Oracle case insensitivity features and ARS 7

Hi list, we are currently migrating a ARS application from Sybase to Oracle 10gR2. A big problem is that Oracle by default is case sensitive and users are used to execute searches without caring about the case. We applied KM-00012018 without great success. We also played around with the

ARS 7.0.1 Server group on Oracle 10g RAC anyone?

Hi list, is someone out there running a ARS Server group on a Oracle RAC (Real Application Cluster) and willing to share some experience and configuration settings? Any real live information about how ARS manages a cluster fail over? Best regards, Albert

Re: Email to Remedy Customer Support - Rejected

Hi Carloyn, I think since the new support web site was released the parsing of the subject line is not that generous (or user friendly) than it used to be. You have to insert Support-ID AND Issue-ID in the subject line. The prefix and even the order of these ids seems to be important. For my

Re: Email to Remedy Customer Support - Rejected

Hi Michiel, I don't know why it didn't work for me. I got a BMC Software - Customer Support Email Rejection Notice from them stating this: To provide more efficient processing of emails to BMC Customer Support, our automated system requires your Support ID to be included in the subject for

Re: Syntax

Hi, you could also use a $PROCESS$ Application-Confirm-Group group_ID to set a temp field and check on a later running Active Link whether the field contains 1 (user is member of the group) or 0 (user not member of the group). Advantage: - renaming of groups does't break workflow